Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

Read more...

Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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great service

Anonymous
10th May 2024
4.0

Always great service

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Response from Charlotte's Academy

Hi there,

Thank you so much for taking the time to leave us a review!

We hope to see you again soon for your next appointment. If there is anything else we can do to improve your experience, please don't hesitate to let us know. Our team is always here to help.

Best regards,
The team at Charlottes Academy

Advice

Amy Price
6th May 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte was bright and bubbly and immediately put me at ease. She examined my hair and gave me real advice and confidence. I have lost a lot of hair due to medication and we discussed this and what treatment my hair should have. I have booked to have the colour and a cut as recommended this made a big difference to me and I’m excited what my hair will look like! Roll on next week!

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Response from Charlotte's Academy

Hi Amy,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you had a great experience with Charlotte at our salon. We take pride in making our clients feel comfortable and confident, and we are glad to hear that Charlotte was able to do that for you

Thank you again for choosing our salon and for trusting us with your hair. We can't wait to have you back in our salon.

Best regards,

The team at Charlottes Academy

Wonderful new hairstyle

Cam Staley
4th May 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

I am so happy with my new hair style. I have very thick, curly hair which is heavy and difficult to control. Zoe restyled my hair by layering it and cutting in a fringe. It feels so much lighter and has loads more body. I am very happy with my new style. Thank you.

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Response from Charlotte's Academy

Hi Cam,

We are thrilled to hear that you are happy with your new hair style! Our team is always dedicated to providing excellent results. Your feedback means a lot to us and thank you for choosing our salon and we look forward to seeing you again in the future!

Warmly,
The team at Charlottes Academy

Complaint

Jayne
3rd May 2024
5.0

I wasn’t happy with the results of my colour, and spoke to the salon about this. They were very sorry and asked me to come back to see if they could rectify the problem which I did. I am very pleased with final result and the professionalism shown. If you are not quite happy do not be put off by complaining I had a very good experience here and will return.

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Response from Charlotte's Academy

Hi Jayne,

Thank you for your feedback and for giving us the opportunity to fix the issue with your colour. We are glad that you were happy with the final result and the professionalism shown by our team. We always strive to provide the best possible experience for our clients and we are grateful that you gave us a chance to make things right.

We appreciate your understanding and hope to see you again at our salon. Our team will make sure to give you an even better experience next time.

Best regards,
The team at Charlottes Academy

Fabulous Tillie

Katie Gladdis
2nd May 2024
Team Member: Tillie
4.5
Appointment verified by SaloniQ Software

Fabulous as ever , treated like a Queen x

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Response from Charlotte's Academy

Hi Katie! Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a fabulous experience at our salon and felt like a queen. Take care and stay fabulous!
-The team at Charlottes Academy

Maisie is a great listener

Jennifer Ebbs
27th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie was fab, I wasn’t really sure what colours to go for, and a little indecisive to say the least. We got the colour chart out and looked at options and Maisie did a great job of guiding me. Thank you

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Response from Charlotte's Academy

Hi Jennifer,

Thank you so much for taking the time to leave such a lovely review! We are delighted to hear that you had a great experience with Maisie. Our team prides ourselves on helping our clients find their perfect colours and it's wonderful to know that Maisie was able to guide you through the process.

We appreciate your trust in us and we hope to see you again soon!

Best,
The team at Charlottes Academy

Great cut and colour

Alice Jones
26th Apr 2024
Team Member: Abi
4.5
Appointment verified by SaloniQ Software

Service was prompt and the skills of the Hairstylist were superb!

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Response from Charlotte's Academy

Dear Alice,

Thank you for taking the time to leave such a lovely review about your experience at our salon. We are delighted to hear that you were pleased with the prompt service and the skills of our hairstylist.

Our team at Charlottes Academy takes pride in providing excellent services to our clients and we are thrilled that you enjoyed your visit with us. It means a lot to us that you took notice of the skills and expertise of our hairstylist.

We hope to see you again soon for your next appointment and continue to provide you with top-notch services.

Best regards,
The team at Charlottes Academy

Hair cut and style

Carol Copperwheat
26th Apr 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte did a fantastic job as always inspired

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Response from Charlotte's Academy

Hi Carol, thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a fantastic experience with Charlotte at our salon. We're so lucky to have her on our team and we'll make sure to pass along your kind words to her. We hope to see you again soon for your next visit. Take care! - The team at Charlottes Academy

fab hair do

Sam kane
25th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

excellent experience from start to finish, really pleased with end results

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Response from Charlotte's Academy

Hi Sam,

Thank you so much for taking the time to write such a positive review. We are thrilled to hear that you had an excellent experience at our salon and that you are pleased with the end results. Providing top-quality services and ensuring our customers are satisfied is our top priority.

We are grateful for your support and we hope to see you again in the future.

Best regards,
The team at Charlottes Academy

fab hair do

Sam kane
25th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

excellent experience from start to finish, really pleased with end results

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Response from Charlotte's Academy

Hi Sam,

Thank you for taking the time to leave such a kind review! We're thrilled to hear that you had an excellent experience with us at Charlottes Academy. Our team takes great pride in providing top-notch service from start to finish.

We're also happy to hear that you were pleased with the end results. We strive to ensure all our clients leave feeling beautiful and satisfied.

Thank you again for choosing Charlottes Academy. We hope to see you again soon!

Best,
The team at Charlottes Academy

TPIW

Jayne Lever
25th Apr 2024
3.0

The salon and staff were welcoming and very pleasant. I had been in two days before to have a colour test and discussed what I would like to be done to my hair and showed her photographs of what I would like it to look like. The stylist took a hair sample to take a test colour on the day of the appointment I arrived and was greeted by a young lady who took me to the chair showed me the colour my strand test had taken, I did say I would like it lighter As the sample was a bit orangey. The stylist said she would go and mix the colour and would be helping the original stylist to put the foil on. I did notice that the colour they were applying was like a darkish colour, I usually had a purply yellowy colour and heat on foils. I did not receive any heat to the foils. I sat for approximately one hour for the colour to take and then was taken to the sinks to wash out the colour and then the stylist applied a toner. I asked how much longer this would take as I had to pick up a child from school in Newport. As time is running on, I asked for the cut to be carried out but just a quick rough dry. I’m sorry to say that the end result was not what I was expecting and voice my concerns to the stylist who said the toner had toned The colour down and perhaps I could use purple shampoo/conditioner to lift the highlights. Today is the day after the treatment and I feel my hair now looks as if I have washed out patches of old highlights I would like to speak to Charlotte before I wash my hair, and change the salon results. I feel The stylist misunderstood the result I wanted but I am really not happy and even though it was a good value voucher. I still feel as it was a waste of money and my hair looks worse than when I went in.

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Not happy 24/4/24

Anonymous
25th Apr 2024
3.5

Not happy with my results, please see comments below

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Response from Charlotte's Academy

Hi there, thank you for taking the time to share your experience with us. We apologize that you were not satisfied with your results and would love to hear more about your concerns. Our goal is to always provide our clients with the best service and we would appreciate the opportunity to make things right. Please reach out to us directly so we can address any issues you may have. Thank you for your feedback, it helps us to constantly improve and better serve our clients. Warm regards, The team at Charlottes Academy.

Blonde Highlights

Ellie Jenkins
24th Apr 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

I’m so so happy with today my hair looks amazing , not had it matched that well to what i wanted before. Tilly was so lovely, will defo be back :)

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Response from Charlotte's Academy

Dear Ellie,

We are thrilled to hear that you had a great experience at our salon. Thank you for your kind words about Tilly, we are lucky to have her on our team. We are glad that she was able to match your hair to your desired look and we can't wait to have you back at our salon.

Thank you so much for your support and we look forward to seeing you again soon.

Best wishes,
The team at Charlottes Academy.

1st visit to this Salon

Clare Plant
20th Apr 2024
3.0

I'm going write this objectively.
Welcome was good. Stylist walked to the desk, didn't approach me, asked "us this mine", was advised yes. She went back to her station, she then called across saying "over here". I sat She asked "half head, yeah". Then asked me what I usually have, I said blonde with caramels running through it. She did not show me the colour chart and walked off, returned and began applying the colour. It was only when I asked her her name did she tell me her name, after that we had some good conversation. She told me she finished at 2.30. After applying the highlights she told me they woll be left in for 30 mins and walked off. That was the last i saw of her. She didn't even say goodbye. After 30 mins a new girl invited me to the sink, washed my hair, then took me over to a different station for a rough dry. As soon as she took the towel off I could see my hair was a lot blonder than I usually have, it did say anything to begin with as it was wet so may look different when dry. However, as it was drying it was clear that my colour was much brighter than I've ever had and there was no caramel at all running through, there was also visible patches of roots showing, especially at the front. The girl asked.me if I liked the colour and I was honest and said no, but I would have a chat with the manager. Unfortunately the manager and receptionist had left for the day. Another stylist said I could have a telephone consultation in the morning. I advised I was going on holiday tomorrow.
Zoe then stepped in and asked if I would like some low lights adding, which a said would be lovely if she could. Zoe then consulted with me and we agreed the best colour to have.
This took another 2 hours to do, however the result and service I received was great.
It will be difficult to review with the stars because I received a very mixed bag of service.
Unfortunately, I will not be returning to the salon.

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Response from Charlotte's Academy

Dear Clare Plant,

Thank you for taking the time to share your experience with us. We are sorry to hear that your recent visit did not meet your expectations. We strive to provide excellent service to all of our clients and we apologize that this was not reflected in your visit.

We take feedback like yours very seriously and have addressed your concerns with our staff to ensure that all of our clients receive consistent and top-quality service from our team. We appreciate your honesty and thank you for giving us the opportunity to improve.

We are happy to hear that Zoe was able to step in and provide you with a great experience. We want all of our clients to leave the salon feeling happy and satisfied.

Thank you again for your feedback.

Warmly,
The team at Charlottes Academy

Hair wash and style

Kay Huxham
17th Apr 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

I look forward to a relaxing experience and feel very pleased with the result.

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Response from Charlotte's Academy

Hi Kay, thank you so much for taking the time to leave a review. We are thrilled to hear that you had a relaxing experience at our salon and are pleased with the result. We always strive to provide our clients with the best service and we are happy to know that we could meet your expectations. Thank you for choosing our salon and we look forward to seeing you again soon. Take care! -The team at Charlottes Academy

Cut and colour

Jan Drake
16th Apr 2024
Team Member: Kate
5.0

Really excellent hair cut and colour. Welcoming and pleasant treatment.

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Response from Charlotte's Academy

Hi Jan,

Thank you so much for taking the time to leave us a great review! We're thrilled to hear that you had an excellent hair cut and colour at our salon. We strive to provide a welcoming and pleasant experience for all of our clients.

We appreciate your kind words and we hope to see you again soon at Charlottes Academy. Our team is always here to make sure you leave feeling your best. Thank you for choosing us for your hair needs.

Best,
The team at Charlottes Academy

Wash & blow dry

Chris Lepoard
16th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

This is my 3rd visit and I'm very pleased with my hair

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Response from Charlotte's Academy

Dear Chris,

Thank you for taking the time to leave a review for us. We are thrilled to hear that you have been pleased with your hair on all three visits to our salon. That is exactly what we strive for - happy and satisfied clients.

We greatly appreciate your support and it means a lot to our team to receive such positive feedback. We look forward to your next visit and to continue providing you with excellent service.

Thank you again for choosing our salon. We truly value your patronage.

Best,
The team at Charlottes Academy

Roots and cut

Gill Griffin
16th Apr 2024
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

Friendly and professional service, really happy with colour and cut.

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Response from Charlotte's Academy

Hi Gill, thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience! Thank you for choosing our salon and we look forward to seeing you again. Have a lovely day! Best, The team at Charlottes Academy.

Abi @ Charlotte’s the best!

Sonia Johal
13th Apr 2024
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Always a top notch hair cut, with gentle colour and super conditioner….

…gave hair more body and increased curls with a soft feel!

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Response from Charlotte's Academy

Dear Sonia,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a top-notch experience at our salon and that you loved your hair cut, colour and conditioner. Our team takes pride in providing excellent service to all our clients.

It is wonderful to know that the conditioner we used gave your hair more body, enhanced your curls and made them feel nice and soft. We look forward to serving you again soon.

Warm regards from the team at Charlottes Academy.

So good!

Hayley Attrill
9th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie and the team did such an amazing job on my hair today. It was a mammoth task but the results are amazing. Everyone was really friendly and knowledgeable .

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Response from Charlotte's Academy

Hey Hayley,
Thank you so much for taking the time to write such a lovely review. We are thrilled to hear that you had an amazing experience with Maisie and our team. We always strive to provide exceptional service. We're really glad you're loving the results! We can't wait to have you back at the salon!
Take care,
The team at Charlottes Academy

My chill out time

Lisa Jones
8th Apr 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Love coming and catching up with Tillie, I came as a model and was introduced to Tillie who instantly made me feel I was in good hands , her confidence and honesty if she didn’t know something was so reassuring , always found out or asked someone to show her before going a head with colour or cut, iv loved watching her grow in her work and I hope iv encouraged her to be creative with styling my hair . Great job today xx

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Response from Charlotte's Academy

Hi Lisa,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with Tillie during your visit as a model. Our team at Charlottes Academy takes pride in providing excellent service and making sure our clients feel comfortable and confident in our hands.

We are also happy to hear that you have seen Tillie's growth and creativity in her work. We truly value your encouragement and support in motivating our team to continuously improve and grow in their skills.

Again, thank you for choosing Charlottes Academy and we look forward to seeing you again soon.

Best,
The Charlottes Academy Team

Hair

Ruth Daykin
6th Apr 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Amazing hair as always Zoe does a fantastic job on my hair

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Response from Charlotte's Academy

Hi Ruth, thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you had an amazing experience with us and that Zoe did a fantastic job on your hair. We truly appreciate your kind words and can't wait to see you again soon. Thank you for choosing our salon for your hair needs! Warmly, the team at Charlottes Academy.

The Best Around

Charlene Metcalfe
5th Apr 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Thank you Tillie and Maysie for another incredible colour service! My hair is looking so natural and shiny and I've had so many compliments. The salon always has a warm relaxing atmosphere, and the staff are all really welcoming. Thanks for making my hair so fabulous x

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Response from Charlotte's Academy

Hi Charlene,

Thank you so much for taking the time to leave a lovely review! We are thrilled to hear that you had a fantastic experience with the team.

We are also delighted that you love the results of your colour service and that you received many compliments!

Thank you again for choosing Charlottes Academy, and we look forward to seeing you again soon!

Warm regards,
The team at Charlottes Academy

Good experience

Nicola Smith
3rd Apr 2024
Team Member: Abi
4.5
Appointment verified by SaloniQ Software

Abi is a brilliant hairdresser & is meticulous. Very pleased with my cut & she also gives a great shampoo.

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Response from Charlotte's Academy

Hi Nicola,

Thank you for taking the time to leave us a review. We're so glad to hear that you were pleased with your cut and shampoo from Abi. We pride ourselves on our team's attention to detail and it sounds like she definitely delivered on that front.

We appreciate your kind words and hope to see you back at our salon soon. Your continued support means a lot to us.

Best,
The team at Charlottes Academy

Todays new look

Sharon Corbin
2nd Apr 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Once again Charlotte has provided me with a new hair cut , style and colour which i can confidently manage She and her team i highly recommend’ many thanks ‘

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Response from Charlotte's Academy

Hi Sharon,

Thank you so much for leaving such a kind review! We are thrilled to hear that you are happy with everything. Your satisfaction is our top priority, and we are grateful for your recommendation.

We can't wait to see you again soon and help with any future hair needs. Have a wonderful day!

Best,
The team at Charlottes Academy

Hair revamp

Amalia Titley
29th Mar 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Had a consultation with Charlotte who told me exactly what I needed to sort my hair out from dull dry greying hair. Tillie applied colour and did an express cut. And wow what a difference it has made I now have shiny bouncy curls no greys in sight. I would like to thank you for a lovely relaxing experience and a lovely glass of wine.

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Response from Charlotte's Academy

Hi Amalia,

Thank you so much for taking the time to leave us this wonderful review. We are so glad to hear that your consultation with Charlotte was helpful and that Tillie was able to give you the perfect hair transformation you were looking for.

We always strive to provide a relaxing and enjoyable experience for all of our clients, so it's lovely to hear that you felt comfortable and enjoyed the glass of wine. We truly appreciate your kind words and we are delighted that you are happy with your new shiny, bouncy curls without any greys in sight!

Thank you again for choosing our salon and we hope to see you again soon.

Best,
The team at Charlottes Academy

AMAZING

Lena Hood
25th Mar 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie just goes above and beyond every single time! she is so amazing at what she does. I asked to go more ash blonde, and she did exactly that. She reassured me at the start we may not get the exact result i wanted and checked i was okay with that, but by the end the result was perfect. Thank you maisie

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Response from Charlotte's Academy

Hi Lena,

Thank you so much for taking the time to leave a review. We are thrilled to hear that your experience with Maisie was above and beyond your expectations! Our team always strives to make sure our clients are happy with the end result, and it sounds like Maisie did just that. We appreciate your trust in us and we are delighted to hear that you are happy with your ash blonde look. We hope to see you again soon!

Best regards,
The team at Charlottes Academy.

Fab hair by Charlotte

Helen Stockdale
14th Mar 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte always does a wonderful cut and colour would never go anywhere else best on the island🥰

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Response from Charlotte's Academy

Hi Helen,
Thank you so much for taking the time to leave this lovely review! We're thrilled to hear that you had a wonderful experience with Charlotte and that you wouldn't go anywhere else for your cut and colour. We truly appreciate your support and loyalty.
Thank you again for your kind words. We look forward to seeing you again at our salon, and we'll be sure to pass along your compliments to Charlotte.
Take care,
The team at Charlottes Academy

Highlights

Rachel Pringle
12th Mar 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

As usual welcoming staff relaxing ambiance a lovely glass of wine and all round happy customer with the result, thank you Kate as well as mollie xx see you all soon and thank you so much xx

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Response from Charlotte's Academy

Hi Rachel, thank you so much for your kind review. We're thrilled to hear that our staff and ambiance helped create a relaxing experience for you. We're also glad that you enjoyed your glass of wine and were happy with the final result. We'll be sure to pass along your kind words to Kate and Mollie. We can't wait to see you soon and provide another great experience for you. Thank you for choosing our salon!

Best, The team at Charlottes Academy.

Last min appt

Sally Trottman
11th Mar 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Molly was happy to do my hair and make me feel like it was the start of her day and not the end
Thankyou

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Response from Charlotte's Academy

Hi Sally,
Thank you for taking the time to share your experience at our salon. We are thrilled to hear that Molly made you feel welcome and gave you a great start to your day! We pride ourselves on providing top-notch services and making our clients feel special. We appreciate your kind words and hope to see you again soon!
Best,
The team at Charlottes Academy

Amazing experience

Micah Shaw
7th Mar 2024
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Had a wonderful experience with Abi, I’m not the most social but she made sure I had a great experience and kept in mind how I wanted my hair to be done. Really appreciated the effort and time she put and I love the outcome of my hair.

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Response from Charlotte's Academy

Hi Micah,

Thank you so much for leaving this lovely review! We are thrilled to hear that Abi provided you with a wonderful experience at our salon. We pride ourselves on creating a comfortable and welcoming environment for all of our clients, no matter how socially inclined they may be.

We can't wait to have you back at our salon for your next hair appointment.

Best,
The team at Charlottes Academy

Haircut with Charlotte

Andrew Gordon
5th Mar 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Great as usual!
Always efficient and in time.
Clean salon and friendly environment.

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Response from Charlotte's Academy

Hi Andrew, we are thrilled to hear that your experience was great as usual! We truly appreciate your positive feedback and hope to see you again soon. Take care! From the team at Charlottes Academy.

Hair

Debbie Simms
5th Mar 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Very happy with my colour , cut and style . Tillie listened to what I wanted , I had a very pleasant and relaxing time .

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Response from Charlotte's Academy

Hi Debbie,

Thank you for taking the time to leave us a review! We are thrilled to hear that you were happy with your colour, cut, and style.

We are glad you had a pleasant and relaxing time during your visit. Your satisfaction is our top priority! We look forward to seeing you again soon.

Best,
The team at Charlottes Academy

Highlights and style

Anonymous
28th Feb 2024
Team Member: Tillie
5.0

Excellent service, really pleased with my colour and cut, Tilly was lovely.

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Response from Charlotte's Academy

Thank you so much for taking the time to leave us such a kind review. We are thrilled to hear that you were pleased with your experience at our salon and that Tilly was able to provide you with excellent service. It is always our goal to ensure that our clients leave feeling satisfied and happy with their new look.
Thank you for choosing us for your hair needs and we look forward to seeing you again soon!
Best,
The team at Charlottes Academy

Wash and blow dry

Heather Gregory
23rd Feb 2024
Team Member: Maisie
4.5
Appointment verified by SaloniQ Software

A thoroughly enjoyable hair appointment, Masie always makes me feel an individual-not just a number.

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Response from Charlotte's Academy

Hi Heather,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a thoroughly enjoyable hair appointment with Masie. We pride ourselves on ensuring that every client feels like an individual and not just a number, so we're happy to hear that we were able to do that for you. Your feedback is greatly appreciated and we look forward to seeing you again soon.

All the best
The team at Charlottes Academy

Mrs

Carol Anderson
22nd Feb 2024
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Abi went through my options to achieve the look I wanted to achieve down the line and cut my hair exactly as we agreed, taking time to explain what would be the next step at our next appointment. She was very professional and very easy to talk to. I am very happy with the result and advice.

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Response from Charlotte's Academy

Hi Carol,

We are so glad to hear that you had a great experience at our salon. Thank you for taking the time to leave us a review.

We are happy to know that Abi was able to achieve the look that you wanted and that you felt comfortable discussing your options with her.

We appreciate your kind words and we look forward to seeing you at your next appointment. If you have any questions or concerns, please do not hesitate to reach out to us.

Thank you again for your support and for choosing Charlottes Academy.

Best regards,
The team at Charlottes Academy

Cut & blow dry

Chris Leppard
21st Feb 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

I'm very pleased with my hair a d have made another appointment for next month.

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Response from Charlotte's Academy

Hi Chris! Thank you so much for leaving us a review and for scheduling another appointment with us. We're glad to hear that you're happy with your hair. We always strive to provide our clients with the best service and we're thrilled that we were able to meet your expectations. Looking forward to seeing you again next month! Take care.
-The team at Charlottes Academy

Irreplaceable Charlotte

Carole Mckerracher
16th Feb 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

As usual excellent company and the colour is great too!

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Response from Charlotte's Academy

Hi Carole, thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with us. It's always a pleasure to have you in our salon and we're glad that you love the colour as well. We hope to see you again soon for another relaxing and enjoyable visit. Take care. Kind regards, The team at Charlottes Academy.

Mrs

Victoria White
16th Feb 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Great experience. Lovely communication and consultation about hair colour and cut. Easy going and relaxed atmosphere and always feel utmost trust throughout my appointment. Loved the toner - looked like the most amazing cocktail and smelled amazing. Really pleased with my colour and cut. Thank you all

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Response from Charlotte's Academy

Hi Victoria!

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience with us and that the team made you feel so comfortable. 😀

Our team takes great care in ensuring that we communicate and consult with our clients about their desired hair colour and cut, so we are delighted to know that you felt supported and heard throughout the process.

We're also happy to hear that you loved the toner we used on your hair. We always use high-quality, nourishing products that not only achieve great results but also smell amazing too.

Thank you for choosing us and we can't wait to see you again for your next appointment!

Best,
The team at Charlottes Academy.

Great hair cut

Mary Cleverly
13th Feb 2024
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Had my 6 wk cut and Abi restyled it as grown such a lot . Love the way Abi knowns what suits me and how we can tweak it etc . One very happy customer 😊

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Response from Charlotte's Academy

Hi Mary, thank you so much for your lovely review! We're so glad to hear that you had a positive experience with us and that Abi was able to restyle your hair in a way that suits you. We always aim to make our customers happy and we're thrilled that you left feeling satisfied. Thank you for trusting us with your hair! We hope to see you again soon 😁

Miracle worker

Tanya Morgan
10th Feb 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Loving my new hair! Thank you so much Zoe. The salon is so relaxing and all the staff are attentive and professional. Can’t wait to come back

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Response from Charlotte's Academy

Hi Tanya,

Thank you so much for your lovely review! We are thrilled to hear that you love your new hair and had a fantastic experience with Zoe.

Providing a relaxing atmosphere and maintaining a high level of professionalism is really importantforus, so it's wonderful to know that you felt well taken care of by our team. We can't wait to have you back at the salon for your next visit.

Thank you again for your support and we look forward to seeing you soon

Amazing

Venessa Westwood
8th Feb 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

So so pleased with my hair really relaxed atmosphere lovely staff thanks again so much perfect cut thanks tillie and another lady did my colour but didn’t catch her name

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Response from Charlotte's Academy

Hi Venessa,

Thank you so much for taking the time to leave us a review. It means a lot to us that you had a great experience at our salon. We're glad to hear that you felt relaxed and that our staff made you feel comfortable. We will make sure to pass on your compliments.

Thank you once again for choosing our salon! We hope to see you again soon.

Warmly,
The team at Charlottes Academy

Brilliant!

Carol Winter
8th Feb 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Brilliant hair cut with Mollie today. My hair is very fine and thin but Millie always makes it look absolutely super. A really nice cut! Thank you! 💖

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Response from Charlotte's Academy

Hi Carol,

We are thrilled to hear that you had a brilliant hair cut with Mollie. Your review means a lot to us. We will definitely pass on your compliments to Mollie. Thank you for choosing us and we look forward to seeing you again soon.

Best regards,
The team at Charlottes Academy

Express Cut

Caylee
6th Feb 2024
Team Member: Abi
5.0

Very happy with my cut and the overall experience.

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Response from Charlotte's Academy

Hi Caylee,

Thank you so much for taking the time to leave us a review! We are delighted to hear that you were happy with your cut and overall experience at our salon.

We look forward to welcoming you back to our salon and providing you with another great experience.

Take care,

The team at Charlottes Academy

Mrs

Helen Stockdale
30th Jan 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Love going into the salon Charlotte is absolutely brilliant and always knows what to do with my hair. Would recommend to everyone lovely professional and friendly

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Response from Charlotte's Academy

Dear Helen,

Thank you so much for your kind words about our salon and Charlotte! We are thrilled to hear that you always have a great experience with us and that your hair turns out just as you want it. We strive to provide a professional and friendly atmosphere for all of our clients, and it's wonderful to know that we have achieved that with you.

We truly appreciate your recommendation and can't wait to welcome you back for your next appointment. Have a lovely day!

Best wishes,
Charlottes Academy

Highlights

Suzie Valencia
29th Jan 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Very friendly & helpful chat beforehand,
Will return for more colour & cut

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Response from Charlotte's Academy

Dear Suzie, we are delighted to hear that you had a positive experience at our salon. Thank you for taking the time to leave your feedback. Our team strives to provide exceptional customer service and we are thrilled that you found our staff to be friendly and helpful. We look forward to welcoming you back for more color and cut services. Thank you for choosing us and we can't wait to see you again. Regards, the team at Charlottes Academy.

Great experience

Isabella Hall
29th Jan 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie has done my hair for a while now, she coloured it so perfectly. I recently had a haircut and I love it so much.

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Response from Charlotte's Academy

Hi Isabella,

Thank you for sharing your experience at our salon. We're thrilled to hear that Maisie has been doing a fantastic job on your hair. Our team takes great pride in delivering perfect hair color and we're glad you're happy with the results. We'll be sure to pass on your compliments to Maisie. We can't wait to see you again at Charlottes Academy.
Take care,
Charlottes Academy

Great appointment

Kat Norcutt
26th Jan 2024
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

Kate is fab! Definitely knows what she’s talking about and doing and makes you feel really at ease. Will definitely be booking with her again

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Response from Charlotte's Academy

Hi Kat,
Thank you so much for your kind words and for taking the time to leave a review! We're so glad to hear that you had a great experience with Kate at our salon. We look forward to seeing you again soon!

Weekly visit

Margo Sanderson
19th Jan 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

I visit the salon weekly and have nothing but praise for every aspect of the business. From Charlotte. The owner to the most recent trainee all are efficient helpful keen. It is a pleasure to walk in the door.

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Response from Charlotte's Academy

Dear Margo,

Thank you so much for your lovely review of our salon! We are thrilled to hear that you have been regularly visiting us and have had a consistently positive experience. Our whole team takes great pride in providing excellent service to our clients.

We are also glad to know that you find our team efficient, helpful, and keen. It's always our goal to create a welcoming and pleasant environment for our clients, and we are happy to hear that we have achieved that for you.

Thank you again for taking the time to share your feedback. We look forward to continuing to serve you and provide you with the best salon experience.

Best regards,
The team at Charlottes Academy

Fantastic

Michelle Mackenzie
17th Jan 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

It's a shame I'm leaving the Island soon because this salon is awesome. I've got bleached short hair that is naturally very dark so bleaching is sometimes hit and miss ,on this occasion Zoe did a great job,from the bleaching to the colour, it has turned fantastic,will definitely return when I come back ,Thank you

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Response from Charlotte's Academy

Dear Michelle,

Thank you so much for your kind words and positive review! We are happy to hear that you had a great experience at our salon and that Zoe did an amazing job on your hair. We always strive to provide our clients with the best services, and we are delighted to know that we have lived up to your expectations. We would love to have you back at our salon when you return to the island.

Thank you again for choosing our salon and for taking the time to write a review. Your feedback is highly appreciated, and it motivates us to continue providing top-notch services to all our clients.

Best regards,

The team at Charlottes Academy