Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

Read more...

Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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Filter by rating

Tidy up hairdo

Kay Huxham
16th Jan 2024
5.0

Very nice

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Response from Charlotte's Academy

Hi Kay, thank you so much for leaving us such a positive review. We're glad to hear that you had a nice experience at our salon. Our team at Charlottes Academy strives to provide our clients with the best service possible. It means a lot to us that you enjoyed your visit. We hope to see you again soon! Stay fabulous.
Best, The team at Charlottes Academy

Very Pleased

Kate Cooper
15th Jan 2024
Team Member: Maisie
5.0

Very good experience from hair wash to cut. Maisie is lovely, listened to what I wanted and made suggestions Great cut. Really like my hairstyle and booked for next appointment. Lovely atmosphere and very friendly staff. Thank you.

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Response from Charlotte's Academy

Hi Kate,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a very good experience at our salon, from the hair wash to the cut. It's great to know that Maisie provided excellent service by listening to your preferences and making suggestions. We're glad you like your new hairstyle and have even booked your next appointment with us!

Creating a lovely atmosphere for our clients is always a top priority and we're happy to hear that our staff were friendly. Thank you again for your kind words. We can't wait to see you again at Charlottes Academy.

Best,
The team at Charlottes Academy

Mrs

Rachel Gibson
12th Jan 2024
Team Member: Tillie
5.0

Millie was friendly, knew what I wanted and I came out feeling great and have rebooked! Definitely recommend Charlottes Academy 5*

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Response from Charlotte's Academy

Hi Rachel, thank you for your fantastic review! We're so glad to hear that you had a great experience at our salon and that we were able to bring your vision to life. We always aim to make our clients feel great and it sounds like we did just that. We appreciate your recommendation and we're looking forward to seeing you again soon. Thank you for choosing our salon. Cheers, The team at Charlottes Academy.

Mrs

Karen Regan
12th Jan 2024
5.0

Always very good and on time

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Response from Charlotte's Academy

Hi Karen,

Thank you for taking the time to leave such a lovely review. We are so glad to hear that you had a positive experience with us at our salon. Our team always strives to provide excellent service and be punctual for our clients.

We continually work hard to ensure that our clients receive the best possible experience at our salon and it means a lot to us that this was reflected in your recent visit.

Thank you again for your kind words. We look forward to seeing you again soon.

Best regards,
The Team at Charlottes Academy

Highlights

Heather Gregory
10th Jan 2024
Team Member: Maisie
4.5
Appointment verified by SaloniQ Software

An enjoyable couple of hours. Masie is excellent company and very efficient. Always extremely pleased with results.

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Response from Charlotte's Academy

Hi Heather, we are so pleased to hear that you had an enjoyable experience at our salon. Our team takes great pride in providing excellent company and efficient services to all of our clients. We are thrilled that you were happy with the results and we hope to see you again soon. Thank you for taking the time to leave us a review! Best wishes, the team at Charlottes Academy.

Great job done by mollie

Claire Weaver
9th Jan 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Changed my hair colour. Done a amazing job! I will be requesting her again. Love love the colour !

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Response from Charlotte's Academy

Thank you for taking the time to leave us such a lovely review. We're thrilled to hear that you had a positive experience with us and love your new hair colour. Our team takes great pride in creating amazing results for our clients and it's so rewarding to receive feedback like this. We look forward to seeing you again and will make sure to pass along your request for the same stylist. Take care!

Perfection

Charlene Metcalfe
9th Jan 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tillie is so thorough, a complete perfectionist! My root colour always looks perfect and blended! Thank you

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Response from Charlotte's Academy

Thank you for taking the time to leave a review for our salon. We are thrilled to hear that you had a positive experience with Tillie! We take great pride in our team's attention to detail and commitment to perfection, so it is wonderful to know that it reflected in your root colour.

We appreciate your kind words and we are glad to have you as a satisfied client! We look forward to seeing you again soon.

Colour, wash & blow dry

Isla Gubbins
8th Jan 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Libby was amazing! Love the colour, thank you!

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Response from Charlotte's Academy

Hi Isla,

Thank you so much for your kind words about Libby! We're thrilled to hear that you loved the colour she did for you. We'll be sure to let her know how happy you are with the results.

It means a lot to us that you took the time to share your positive experience. We pride ourselves on providing top-notch services and it's always great to hear that our clients are happy with our work.

We can't wait to see you again.

Cut

Andrew Gordon
6th Jan 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Have been going to Charlotte for my haircut for 2/3 years.
Always satisfied with her cut and the salon is friendly and clean.

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Response from Charlotte's Academy

Hi Andrew,

Thank you so much for your kind words and for choosing to come to our salon for your haircuts! We are thrilled to hear that you have been a loyal client and that you are always satisfied with Charlotte's cuts. We take pride in providing a clean and friendly environment for all of our clients.
We truly appreciate your continued support and we look forward to seeing you at your next appointment.

Take care,

The Team at Charlottes Academy

Such an amazing job by Mollie!

Kana Kurek
22nd Dec 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Such an incredible warm welcome by Mollie, she made sure I was comfortable and did a really good job! I love my hair, thank you!

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Response from Charlotte's Academy

Hi Kana, thank you so much for leaving us such a wonderful review! We're so happy to hear that you had a great experience with Mollie and that you love your hair. We strive to make sure all of our clients feel comfortable and enjoy their time at our salon. We truly appreciate your kind words and we can't wait to see you again. Take care!

Lovely servive

Emily
16th Dec 2023
Team Member: Tillie
5.0

Lovely friendly service, thank you

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Response from Charlotte's Academy

Hi Emily,

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a lovely and friendly service at our salon. It is always our top priority to provide our clients with a warm and welcoming atmosphere.

We truly appreciate your kind words and we look forward to seeing you again soon. Have a fantastic day!

Change of colour!

Sam Cole
15th Dec 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

I decided I wanted to change to balayage, coming away from my usual ‘root touch up’ I was scared and nervous but tillie couldn’t have done a better job! I love it. From start to finish the service was great! Thank you!

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Response from Charlotte's Academy

Hi Sam,

Thank you so much for taking the time to leave us such a lovely review! It means a lot to us that you had a positive experience at our salon.

We are so glad that you were happy with your decision to try something new and that Tillie was able to make you feel comfortable and confident during the process. We are also thrilled that you love your new balayage look!

Providing great service from start to finish is important to us, and we are delighted that you felt well taken care of during your visit.

Thank you again for choosing our salon and we hope to see you again soon!

Hair

Lynne Lewis
14th Dec 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Lovely afternoon having my hair cut and coloured by Tillie amazing job as usual lovely hot chocolate by Libby and a little help from maisie best yet Tillie 10/10 always a lovely experience at Charlottes academy lovely bunch of people

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Response from Charlotte's Academy

Hi Lynne,

Thank you so much for taking the time to leave us this positive review! We're thrilled to hear that you had a lovely experience at our salon with Tillie, Libby, and Maisie. It's always a pleasure to have you in and we're glad that you enjoyed your hot chocolate. We will be sure to pass along your kind words to Tillie and the rest of the team. We can't wait to see you again soon!

Charlotte's Academy

Barbars
14th Dec 2023
Team Member: Mollie
5.0

Very professional experience, told stylist and she did exactly what I wanted, very pleased.

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Response from Charlotte's Academy

Hi Barbars,

Thank you for taking the time to leave a review for us. We are so glad to hear that you had a professional and pleasurable experience at our salon. Our team always aims to listen to our clients and provide exactly what they desire.

We appreciate your feedback and we hope to see you again soon for another great experience. Thank you for choosing our salon and for trusting us with your hair needs.

Best,
The team at Charlottes Academy

New hair

Ruth Daykin
13th Dec 2023
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Amazing hair colour thank you Zoe

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Response from Charlotte's Academy

Hi Ruth,
Thank you for the wonderful review for Zoe! We're so pleased the colour turned out exactly as you wanted.

Great Hair experience

Mel Read
11th Dec 2023
Team Member: Mollie
5.0

As usual I had such a great time and I feel confident Mollie will do great work with my hair many thanks and happy Christmas to the Team x

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Response from Charlotte's Academy

Hi Mel,

Thank you for the lovely feedback, we appreciate it! We're so glad to hear that you had a great time at the salon, and also that you're confident Mollie will do great work with your hair.

Happy Christmas to you too!

Colour

Yvonne
11th Dec 2023
Team Member: Kate
4.0

I love my hair fantastic colour thank you 😊

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Response from Charlotte's Academy

Hi Yvonne,

Thank you so much for the review and we are so pleased that you're happy with your colour 😊.

If you have some time, I would love to hear back from you, and get your input on what we can do to get 5 stars next time.

Please pop me an email at [email protected]

Highly recommend

Barbra Morris
9th Dec 2023
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

I have now been to Kate four times since August when my other hairdressers really messed up my colour. She is highly experienced and listens to what I require she is confident and she is conscientious she knows her stuff she also costs and blows dries my hair when required I would not choose to go anywhere else now I give her five stars

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Response from Charlotte's Academy

Hi Barbra, thank you for such a great review. Kate was really pleased to read it.

If you had a moment, I'd love to get your input on how we can get our atmosphere up to 5 stars. We really do appreciate any opportunity to improve 😊

Perfect

Judith Reynolds
9th Dec 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Just perfect as always.

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Response from Charlotte's Academy

Hi Judith, thank you so much for such a lovely review. 😍

Mr

Andrew Gordon
1st Dec 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Always a good experience at Charlotte’s Academy!!

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Response from Charlotte's Academy

Hi Andrew,

Great to see you again and thank you for the review 😊

Happy

Mary White
28th Nov 2023
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

Kate done a lovely job just what I wanted very happy

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Response from Charlotte's Academy

Hi Mary,

Thank you 😊

Amazing!

Claire Holloway
25th Nov 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Having had a few other salon disasters with highlights I though I would go to Charlotte's and am so pleased I did, very welcoming (and warm) offered refreshments, massaging chair while having my head massaged I almost fell asleep!
Full head highlights were on point, haven't felt this good about my hair in a long time, thank you so much Maisey ❤️
Being a busy mum on the go 24/7 it was absolutely delightful to have a couple of hours to myself and be spoilt 😊

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Response from Charlotte's Academy

Hi Claire,

Very glad we could help a busy mum recharge and treat herself 🙂. Thanks so much for coming to see us and for the wonderful review 😊

Great service, highly recommend!

Emma Baker
15th Nov 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

I had a voucher to use at Charlotte’s and I have to say I am highly impressed with the service I received! Tillie was welcoming, made me feel at ease and kept the conversation flowing. I explained what I wanted and I got exactly that and more! I felt like a princess walking out of the salon. I will highly recommend to family and friends and I will definitely be back again!

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Response from Charlotte's Academy

Hi Emma,

I think that is everything we could ever want to hear from a client. So pleased you're happy with everything and we really hope you'll come and see us again 😊

Excellent service

Jo Langshaw
11th Nov 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Both Tilly and Abi made a great job of my hair
A great experience

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Excellent service

Jo Langshaw
11th Nov 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Both Tilly and Abi made a great job of my hair
A great experience

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Response from Charlotte's Academy

Hi Jo,

Tillie and Abi make a great team, and I'm glad to hear they've done such a good job of your hair. Thanks for the lovely review

Colour and cut.

Jennifer Hastings
6th Nov 2023
Team Member: Mollie
5.0

Absolutely wonderful colour and cut by Mollie. Lovely friendly salon and staff. Love the loyalty card!

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Response from Charlotte's Academy

Hi Jennifer,

Thank you for great review and I'm glad to hear you're enjoying the loyalty card!

Super Kate

Sylvia
4th Nov 2023
Team Member: Kate
5.0

Kate washed my hair, cut it and dried it. She is an excellent stylist. She listens to what I want. She gave me her full attention all the time. She is capable and made me feel very happy. She’s a star!

The salon was busy and there was a happy atmosphere. There was plenty of natural light. It’s great!

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Response from Charlotte's Academy

Hi Sylvia,

Thank you so much for your review. Kate will appreciate such great feedback

The best hair cut!

Charlene Metcalfe
3rd Nov 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

I can't recommend the girl's at Charlottes enough! They have turned my unruly, thick hair in to a gorgeous long wavy dream. It's been a lengthy process after bad layers at other salons. The girl's have listened to exactly what I wanted to achieve and I could never have believed my hair would look so healthy again! Maise & Abbi are superd as are the whole team. Thank you so much. C

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Response from Charlotte's Academy

Hi Charlene,

Wow! What an incredible review, thank you so much. We're really glad you're happy with your hair and we look forward to seeing you again 😀

Friendly

Leona
1st Nov 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Great cut and finish for my daughter from Tillie, she was really happy with her hair, thank you.

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Response from Charlotte's Academy

Hi Leona,

We're so glad she's happy with it 😊 . Thanks for the review

Amazing colour

Antonia Nicholson
1st Nov 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

When I arrived I had an idea of what I wanted but wasn’t really sure . The stylists listened to my preferences and came up with a plan that met my expectations . I was very happy with the colouring that gave the natural effect that I was after . Everyone was great.

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Response from Charlotte's Academy

Hi Antonia,

It's great to hear the team have created and executed a colour plan that worked so well for you. Thank you for leaving such a great review 😀

Hair revamp

Claire
31st Oct 2023
Team Member: Mollie
5.0

Mollie really listened to what I wanted and absolutely nailed it! Thankyou mollie, I could not be happier with my hair!

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Response from Charlotte's Academy

Hi Claire,

Thank you for such great feedback. Listening to clients is so important and it's fantastic to hear the team are matching expectations ☺️

Amazing

Natalie Murray
27th Oct 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tillie was amazing today, I love my colour and she has done a fabulous job of my roots. Customer service was good as always, love my hair appointments with her.

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Response from Charlotte's Academy

Hi Natalie,

It's great to hear your loving the new colour. Tillie will be very happy to see this. Thank you 😊

Mrs

Helen Stockdale
24th Oct 2023
Team Member: Charlotte
5.0

Charlotte is fantastic. She puts me at ease and knows exactly what to do with my hair. The salon is lovely and all the girls are friendly and very professional wouldn’t go anywhere else, best salon on the island 💝

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Response from Charlotte's Academy

Hi Helen,

It's always great to see you. Thank you for such a lovely review 😊

Wonderful service

Monika
17th Oct 2023
Team Member: Mollie
5.0

Mollie is amazing. My daughter is very happy with the haircut. Thank you Mollie, we will definitely book again 😊

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Response from Charlotte's Academy

Hi Monika

We think Mollies amazing too! Thanks so much for the review 😊

Wonderful service

Monika
17th Oct 2023
Team Member: Mollie
5.0

Mollie is amazing. My daughter is very happy with the haircut. Thank you Mollie, we will definitely book again 😊

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Response from Charlotte's Academy

Hi Monika,

Thanks for the great review. We're so glad she's happy 😊

My recent experience at Charlotte’s academy

Victoria White
13th Oct 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

I always come out from my appointment at Charlotte’s academy chilled and thrilled. Everyone is lovely and I have never come out not loving my new haircut and/or colour

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Response from Charlotte's Academy

Hi Victoria,

This is such a great review, thank you 😊. Making people feel chilled and thrilled is #1

Cut and blow dry

Alison Evans
12th Oct 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Enjoyable wash, trim and blow dry by Abi today. Stylist was very knowledgable and advised on colours for my next visit.

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Response from Charlotte's Academy

Hi Alison,

Thank you for leaving such a great review, it really means a lot to us. Looking forward to seeing you again 😀

Would highly recommend

Vicky Curtis
28th Sep 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie did exactly what I asked her to do and did a fab job. I’m really pleased with my hair cut and will definitely be recommending her to others. Thank you

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Response from Charlotte's Academy

Hi Vicky,

It's great to hear your loving the new cut. Thank you for leaving such a wonderful review 💖

Hair colour and cut

Isla Gubbins
25th Sep 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Thank you so much Libby for a great colour and cut!!

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Response from Charlotte's Academy

Hi Isla,

Libby will be so pleased to see this! Thanks so much for the review 😊

Double take

Mary Ann Barton
20th Sep 2023
5.0

Both Kate and Zoe were doing my low
Lights and worked as a team

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Response from Charlotte's Academy

Hi Mary,

Team work makes the dream work 💪. Thank you so much for your review!

Lovely colour, condition and cut

Gilly Hall
15th Sep 2023
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

Frienfly and perfect results

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Response from Charlotte's Academy

Hi Gilly, that would make a great slogan! Thanks for such a great review ?

Highly recommend Tillie!!

Deborah Williams
15th Sep 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

I’ve had my hair done a few times over the last few years at Charlottes Academy, always leaving happy with great hair.
Tillie is a fairly new stylist, but you really wouldn’t know it, she’s a natural. I value her opinion and recommendations with regards to my hair. She is incredibly intuitive and an all around lovely girl.
My time in the chair just flys by.
I look forward to all my future appointments with Tillie. ⭐️⭐️⭐️⭐️⭐️

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Response from Charlotte's Academy

Hi Deborah, Tillie will be so so happy to see this. What a great review, thank you so much. We can't wait to see you again and we really appreciate any recommendations you make ?

Hair cut and treatment today.

Lorna Trollope
8th Sep 2023
5.0
Appointment verified by SaloniQ Software

I thoroughly enjoyed my visit to your salon to have my hair so professionally cut and blow tried. I do apologise that I have forgotten the name of my hair stylist but she was excellent and happy to do what I wanted.

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Response from Charlotte's Academy

Hi Lorna, that's ok, we can find out and pass on the message ?. The main thing is that you're happy with everything ❤️. Thank you for such a great review!

Lash tint

Fiona Bell
7th Sep 2023
Team Member: Hannah
4.5
Appointment verified by SaloniQ Software

I enjoyed my treatment and chatting with Hannah , my lashes now look lovely.

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Response from Charlotte's Academy

Hi Fiona, thank you for your review ?. We really appreciate any feedback we can get, so I was hoping you can let me know what we need to do differently, so next time we can get 5 stars all round? ?

Ruth

Anonymous
27th Aug 2023
5.0

Great job thank you x

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Response from Charlotte's Academy

Hi Ruth, thank you and thanks for such a great review

Loved my hair up do!

Cloe D
27th Aug 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tillie was lovely & made my hair super pretty for a wedding. Took the stress away from having to do my own hair. Was really happy with how it looked & it stayed in all day & evening :) the salon had such a lovely friendly vibe about it too, would 100% come back again. Thank you :)

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Response from Charlotte's Academy

Hi Cloe, thank you so much for such a great review. We hope you had a great time at the wedding! Look forward to seeing you again ?

Great team - fabulous highlights!

Rosann Ward
24th Aug 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Really pleased that Maisie brightened up my hair after too long between hairdresser visits. Great colour. Great chat. Lovely team. Thank you!

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Response from Charlotte's Academy

Hi Rosann, it's very nice to hear you've enjoyed your time at the salon and that your happy with your hair too! Maisie will be very happy to see this. ☺️

Haircut experience

Andrew Gordon
24th Aug 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Always efficient and good service with hair cutting expertise!

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Response from Charlotte's Academy

Hi Andrew, thank you very much for such a great review ?

Ruth Daykin

Ruth Daykin
23rd Aug 2023
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Great hair colour and cut perfect
Thank you Zoe

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Response from Charlotte's Academy

Hi Ruth, wow such a great review. Thank you so much ?

Pedicure

Jo Christie
22nd Aug 2023
3.5
Appointment verified by SaloniQ Software

I had a pedicure today, which was lovely, but very dark downstairs (especially as bulbs were out too!)
I felt for my therapist as she had to sit on the floor.
I hope that it's a temporary measure as I have credit on my account and would like to return after my holidays.

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Response from Charlotte's Academy

Hi Jo, thank you so much for the feedback. We really appreciate honest comments from clients snd we really want to improve where ever we can.

You'll be pleased to hear that we have had the lighting in the treatment rooms sorted and we are in the process of building bespoke pedicure stations too!