Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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The best, Always

Sarah Bailey
12th Aug 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

A* as always.

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Response from Charlotte's Academy

Hi Sarah, thank you for being an A* client.

Charlottes academy

Elizabeth Baker
12th Aug 2023
Team Member: Kate
4.0
Appointment verified by SaloniQ Software

Great experience very happy with my hair

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Charlottes academy

Elizabeth Baker
12th Aug 2023
Team Member: Kate
4.0
Appointment verified by SaloniQ Software

Great experience very happy with my hair

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Response from Charlotte's Academy

Hi Elizabeth, thanks for the review. I like reviews like yours. There's always room for improvement am I right?
We're always looking for constructive feedback, so what can we do next time to get 5 stars? ?

Always a pleasure

Sally
8th Aug 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Charlotte's Academy has been doing my hair for almost 10 years, it's always been an enjoyable experience, great staff with sound advice. Recently Maisie with the help of Tillie has been my stylist, she took over from another stylist mid transition, not only did she take on the challenge, but she smashed it. I couldn't be happier with the results. MAISIE & TILLIE YOU ARE STARS! THANKYOU!

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Response from Charlotte's Academy

Hi Sally, it's always great to have you in the salon and we're very grateful for this amazing review. Maisie and Tillie are our rising stars and it's great to hear they're impressing long time clients like yourself ❤️

Very satisfied

Ann Chapman
4th Aug 2023
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Zoe was very patient while I decided on my colour change. I am very pleased with the result and the cut. I have received several compliments today about my hair.

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Response from Charlotte's Academy

Hi Ann, making sure we get it right for you is everything and to hear you're getting compliments is music to our ears ?. Thanks for such a great review ?

A lovely welcome back.

Judith Reynolds
4th Aug 2023
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

It was lovely to be back at Charlottes after quite a long while. Thank you for the friendly welcome, relaxed atmosphere and the care and attention to my cut and blow dry.

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Response from Charlotte's Academy

Hi Judith, it was great to have you back with us! Thank you so much for the wonderful review and we'll look forward to seeing you again ?

Always welcomed by Charlotte, Valuable

Altan Koray
4th Aug 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Wonderful

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Response from Charlotte's Academy

Hi Altan, thanks so much for the great review ?

New hair colour

Debbie Simms
28th Jul 2023
5.0
Appointment verified by SaloniQ Software

A few of the ladies coloured my hair . Very kind people . Happy with my visit

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Response from Charlotte's Academy

Hi Debbie,

Thanks for the review. It's great to hear the team have been looking after you ?. With regards to the results, what can we do differently to get the five stars next time? ?

Full head foils review

Emma R
26th Jul 2023
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

Excellent service provided, stylist Kate was professional and friendly, will definitely book again

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Response from Charlotte's Academy

Hi Emma, what a great review, thank you so much. Kate will be very happy, especially when she hears you'll be coming back too ?. Don't forget your loyalty card!

Flattering cut, healthy colour & super soft hair

Sonia Johal
25th Jul 2023
Team Member: Abi
4.5

Love the look and feel of my hair!

A great cut with a healthy safe colour process resulting in super soft feeling hair…

Thanks Abi ?

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Response from Charlotte's Academy

Hi Sonia, thank you for the review. We are very happy that you're loving the hair but what happened with the expectation of the cost?

Let's try and male sure this gets fixed for next time ?

Great Cut

Andrew Moore
24th Jul 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie has been cutting my hair for a long time and always does a great job. Fun chat too.

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Response from Charlotte's Academy

Hi Andrew, thank you so much for your lovely review ?

Another good cut and blow dry

Jane Thornton
19th Jul 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

I am very pleased with the cut and blow dry Abi did today.

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Response from Charlotte's Academy

Hi Jane, that's great! If you're pleased then we're pleased too. I'm sure Abi will be very happy to see this ?

Mrs

Bridget Hobson
15th Jul 2023
Team Member: Hannah
5.0
Appointment verified by SaloniQ Software

Excellent service
Really pleased with the waxing 10 out of 10
My toe nails look fab too

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Response from Charlotte's Academy

Hi Bridget, thank you so much for your lively review. We're so glad you had a great experience ?

Foils and cut

Anonymous
10th Jul 2023
3.5

Disappointed with results of highlighting but cut was very good

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Response from Charlotte's Academy

Hi, we're sorry to hear you were not happy with your results? Would you be able to contact us so we can try to get them fixed for you? We don't want anyone left unhappy with their hair.

Hair colouring

Chloe Beckley
9th Jul 2023
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Recently had my hair done by the amazing, hair whisperer extraordinaire Zoe! I love my hair so much. Zoe’s attention is evident in the shine, health, and manageability with my hair now. Could not recommend Zoe more.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

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Response from Charlotte's Academy

Hi Chloe, this is such a great review, thank you so much. We know Zoe is going to love it (and her new nickname ?). So pleased your happy with your hair and thank you for your support ?

Cut, treatment and finish

Nikki Felming
4th Jul 2023
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

I was really impressed with the way Kate went to such trouble to create the hairstyle that I wanted. She was kind, patient and conscientious

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Response from Charlotte's Academy

Hi Nikki, thank you for your review. Kate will be very happy to hear this. We think she's a bit of a star too ✨️ ?

Great experience

Jane Maryfield
1st Jul 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

I had a facial today it was excellent, the treatments were amazing and they smelt amazing and the facial was so calming and felt so good

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Response from Charlotte's Academy

Hi Jane, we know what you mean, that Katherine Daniels sure knows how to make great products. Thank you so much for the review and we hope to see you again soon. ?

Cut and finish

Antonia Nicholson
30th Jun 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

I received a Friendly welcome as always and pleased with my slightly different cut this time and love the finish. I like to ask opinions and advice as hairdressers have more experience and knowledge of hair than I do !

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Response from Charlotte's Academy

Hi Antonia, thank you so much for leaving such a lovely review. We're so happy you were made to feel welcome and that you were happy with the new style too ?

Beautiful blow dry

Alison Evans
29th Jun 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Visited the salon today for a hair cut and blow dry. Abi was welcoming and super friendly as usual. After cutting my hair to a high standard, she then made a fantastic job of my blow dry, adding some waves using straighteners. I was so impressed I have booked an extra blow dry for later in the month, before a special event. Would definitely recommend.

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Response from Charlotte's Academy

Hi Alison. Wow, such a great review thank you so much. We know Abi will be so happy to hear this. Thank you so much for your support ?

Low Lights

Anonymous
28th Jun 2023
5.0

Excellent all good also assisted by Kate which was a bonus

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Response from Charlotte's Academy

Thanks for such a great review. We'll be sure to pass the message on to Kate too. See you soon ?

Facial

Maira Lane
25th Jun 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Massage was lovely well worth the money, very relaxing

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Response from Charlotte's Academy

Hi Maira, we're so glad you enjoyed your massage ?‍♀️. Thank you for such a nice review

Gel nails removal

Anonymous
20th Jun 2023
5.0

Excellent service , thanks

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Response from Charlotte's Academy

Thank you ?

Lovely facial

Karen Allen
20th Jun 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

A really lovely facial, the therapist was so lovely , thoroughly enjoyed the experience. Thank you

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Response from Charlotte's Academy

Hi Karen, we're so pleased to hear you enjoyed your facial. Hope to see you again soon ?

Haircut

Andrew Gordon
15th Jun 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Been going to Charlotte for some time and always been pleased with the outcome!

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Response from Charlotte's Academy

Hi Gordon, thanks so much for the wonderful review. ?

Hair colour

Sue Preece
12th Jun 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Abi is always super professional. Always keen to meet ever changing ideas and the results never fail to meet expectations.

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Response from Charlotte's Academy

Hi Sue, Abi will be so happy to hear this. Thank you so much for such a wonderful review ?

My hair has never looked this good!

Sarah Probert
12th Jun 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie managed to make my eternally neglected and unloved hair look like something from a magazine! I only went in for a trim. Thank you Mollie! You’re amazing!

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Response from Charlotte's Academy

Hi Sarah, Mollie is great isn't she. Thank you so much for the review, we're so glad your happy with the results ?

Cut and blow dry

Linda Wolton
10th Jun 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Very happy with my experience. Will come back.

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Response from Charlotte's Academy

Hi Linda, thank you so much for the review ?

Cut and blow dry

Linda Wolton
10th Jun 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Very happy with my experience. Will come back.

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Response from Charlotte's Academy

Hi Linda, thank you so much for your review ?

Hair today

Margo Sanderson
9th Jun 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Brilliant result with my first perm by it decades, took me ages to reach home, so many compliments being paid!!

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Response from Charlotte's Academy

Hi Margo, we're so pleased you're happy with the results ? and thank you for leaving such a oocelt review

Charlotte's

Amelia Parkinson
9th Jun 2023
Team Member: Zoe
5.0

Loved my hair stylist, amazing head massage which helped loads with headache, she listened to what a fellow stylist had done previously, what challenges my hair is having at the moment with medical treatment,let me relax without forcing a conversation, styled my hair to perfection, I was so happy leaving the salon that my headache was forgotten...I love the while atmosphere in the salon ladies of all ages and so relaxed and comfortable.

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Response from Charlotte's Academy

Hi Amelia, we're so glad that the team made you feel so relaxed ?. Thank you for leaving such a fantastic review. ?

Another lovely treatment!

Carly
4th Jun 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

I had a really lovely pedicure with Kerry this week, who is always so friendly and welcoming. I couldn’t decide on a gel colour and she didn’t mind at all, so I had a look as my pedicure started. I was so pleased with the result and it’s always nice to see Kerry too.

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Response from Charlotte's Academy

Hi Carly, thank you so much for your review ?

Best salon on the Island

Val Luter
3rd Jun 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Brilliant salon. Very welcoming. Fantastic stylist

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Response from Charlotte's Academy

Hi Val, thank you for your review, we really appreciate it ?

Just love it

Nikki Symonds
1st Jun 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

You are always made to feel welcome as soon as you come in, nothing is too much trouble. Once you are seated, the gown is on, you are offered a selection of drinks and immediately you feel relaxed and in safe hands. I come out of the salon feeling great, and most importantly with amazing looking hair. I'm always being asked where I go and I don't hesitate to tell them Charlotte Academy.

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Response from Charlotte's Academy

Hi Nikki, thank you so much for such a wonderful review ?. We're so glad you feel this way about the salon and love you're telling people about us too. ?

Very satisfied

Ann Chapman
24th May 2023
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Zoe was very patient and discussed my colour choices and haircut with me. As it was my first appointment with a hairdresser in the uk for 17 years, I needed to find a hairdresser that I could have confidence in, and I am quite happy with the service I received.

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Response from Charlotte's Academy

Hi Ann, thanks for such a wonderful review. It's so jice to hear that you've been given such confidence given how long it's been since you visited a UK salon. Can't wait to see you again ?

Half head

Leanne Palin
24th May 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Fantastic service, friendly and polite , coffee was lovely too, colour match to my extension is spot on. Thankyou

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Response from Charlotte's Academy

Hi Leanne, thank you so much for your review. Maisie will love to hear this. Really pleased you're happy with the end result and I agree, our coffee is pretty good ?

Wow.

Ann Findlay
24th May 2023
Team Member: Charlotte
5.0

Abi done the colour, Charlotte done the restyle.
Couldn’t have asked for more. So very very pleased with the new look.

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Response from Charlotte's Academy

Hi Ann, thank you so much for your review. We'll be sure to pass your feedback to Charlotte and Abi. I know they'll be so happy that you're loving your new look ?

Best colour ever!

Samantha howes
23rd May 2023
Team Member: Tillie
5.0

After trying so many salons Charlotte's gave me the look I had wanted for so long! Tillie understood exactly what I wanted. Lovely salon with great staff.

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Response from Charlotte's Academy

Hi Samantha, what a wonderful review, thank you so much. Really pleased you are happy with it! See you again soon ?

Mrs

Joy Orlik
23rd May 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Lovely first experience today with Millie washing and massage. Charlotte who talk me through my chosen style, products and styling. Hot brush recommendations too. Thankyou Charlotte, see you soon for 2nd appointment. Xx

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Response from Charlotte's Academy

Hi Joy, we're so glad you enjoyed your appointment. I know Charlotte and Millie will be happy to hear this. Look forward to seeing you next time ?

Hot stone

Diana Kennett
18th May 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Excellent hot stone massage really enjoyed it

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Response from Charlotte's Academy

Hi Diana, thank you so much for the review and we are so pleased you enjoyed your massage. Hope to see you again for another one!

Hair cut

Sian Finch
18th May 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

First time Ellie has cut my hair, I was a little nervous but she reassured me and talked through what she was going to do and made me feel at ease. Loved my haircut she did a fantastic job.

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Response from Charlotte's Academy

Hi Sian, it's great to hear Ellie was able to reassure you and most importantly, give you a cut that you're so pleased with! Thank you so much for the review and hope to see you again soon ?

Manicure

Sian Finch
18th May 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

The best manicure I have ever had, been to lots of salons in the past but Monika is the best! She's fantastic and such a lovely person.

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Response from Charlotte's Academy

Hi Sian, thank you so much for your review, we will make sure to let Monika how happy you were with your Manicure. Hope to see you again soon ?

Massage by Wonder Woman

John Terry
17th May 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Cloud 9 massage. Kerry was competent and cheerful. Loved her red hair style!

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Response from Charlotte's Academy

Hi John, so glad you enjoyed your massage and were sure Kerry will be pleased you like her new hair ?. See you again soon.

Hair conditioning treatment

Jilli Hall
16th May 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Wonderful hair treatment

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Response from Charlotte's Academy

Hi Jilli, thank you for such a wonderful review! Hope to see you again soon ?.

My experience atcCharlottes

Susan Waldron
13th May 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

My hair is always beautifully cut and retains its shape . I am asked often who cuts my hair and where. No hesitation in telling that’s. it’s Charlotte s Academy . lovely staff and friendly atmosphere .

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Response from Charlotte's Academy

Hi Susan, thank you for such a lovely review ?. See you soon

Mrs

Jean Hayles
12th May 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte is a great hairdresser, she listens to what you want, tells you if possible. Lol,Friendly and comfortable salon.
Been going to Charlotte for 24 plus years , she never let's me down.

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Response from Charlotte's Academy

Hi Jean, thank you so kuch for your feedback. Charlotte will be so happy to see this. Also thank you for being such a longtime, loyal client ❤️. See you again soon ?

Fabulous massage!

Rachel Underwood
11th May 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

I have had several messages at Charlotte's Academy all of them have been relaxing, professional and I always leave feeling pampered and well rested!

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Response from Charlotte's Academy

Hi Rachel, we're so happy to hear you've been in to see us so many times and that we've been able to give a 5⭐️ service every time. Hope to see you again soon ?

Spa & Massage

Sammi Thomson
11th May 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

My masseuse was just lovely - knew when to be gentle & when to work it a bit harder, and so easy to talk to (could’ve gone on much longer!)
Spa was also excellent, just wish we could’ve had longer in it (stupidly needed to get back to car)
I used a TPIW offer, so it was fantastic value for money

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Response from Charlotte's Academy

Hi Sammi, thank you for your lovely feedback. The beauty team will be so happy to hear this ❤️. Look forward to having you back with us soon ?

Amazing Massage

Kay Howard
5th May 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monika always adapts the massage to my requirements on the day and she has a ‘magic touch’!
She is so friendly and professional and I so enjoy our massages.
Would definitely recommend her. Thank you.

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Response from Charlotte's Academy

Hi Kay, thank you for your review. We're going to have to start calling her Magic Monika! So glad to hear you enjoyed your treatment and we'll look forward to seeing you again soon ?

Top to Toe Refresh

Maggie
5th May 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Another relaxing, therapeutic massage, that renewed my energies by helping me relax.
Thank you Monika⁹

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Response from Charlotte's Academy

Hi Maggie, were really pleased you enjoyed your massage. Monika will be really happy to hear this. Look forward to seeing you again soon ?

HOT STONE MASSAGE

Valerie Ford
5th May 2023
Team Member: Kerry
5.0

Kerry is a lovely massage therapist. she was able to get into my knots and really make a difference. I will be back to see her again : )

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Response from Charlotte's Academy

Hi Valerie, thank you so much for your wonderful review. We'll look forward to having you back with us ?