Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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Value
Result
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Atmosphere
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Back and shoulder massage

Linda Prendergast
4th May 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Great therapist Kerry has the golden touch with these pesky knots. Feel revigorated after a nice deep pressure massage

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Response from Charlotte's Academy

Hi Linda, thanks so much. We'll make sure Kerry hears this. Hopefully see you again soon ?

Cut and condition

Jilli Hall
4th May 2023
5.0
Appointment verified by SaloniQ Software

Very good as usual

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Response from Charlotte's Academy

Hi Jilli, thanks for the review. Glad to hear we keep on keeping you happy ?. See you soon ?

Very relaxing massage

Anonymous
3rd May 2023
5.0

Friendly professional thank you

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Response from Charlotte's Academy

Thank you for your review ?

EXCELLENT

Louise Elliott
3rd May 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

what a lovely salon , had a waxing with Kerry, she was so lovely . talked to me the whole time to distract me . will definitely be going back and will highly recommend

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Response from Charlotte's Academy

Hi Louise, thank you for the review. We'll be sure to pass this on to Kerry. Look forward to seeing you soon ?

Facial care

Yulia Berezhko
2nd May 2023
5.0
Appointment verified by SaloniQ Software

Everything is just top notch! From admission to completion of the procedure. Facial care is not just care, it is a whole ritual! The care products are of very good quality. The effect of the procedure is noticeable, the skin of the face, neck and decollete has become visibly better, denser, skin color has improved. I recommend!

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Response from Charlotte's Academy

Hi Yulia, thank you for such a wonderful review. We're so glad you enjoyed your treatment and that you're so pleased with the results. Look forward to seeing you again soon ?

Mr

Andrew Gordon
29th Apr 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

All good as usual!

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Response from Charlotte's Academy

Thanks Andrew, hope to see you again soon ?

Marvellous Mollie!

Anonymous
29th Apr 2023
5.0

I cannot recommend Mollie as a stylist enough!
Her work really is a talent.
She’s patient, & passionate and, perfection should be her middle name. Wouldn’t go to anyone else ?

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Response from Charlotte's Academy

Wow! Thank you so much for your review. We think Mollie is pretty awesome too and we will make sure this gets passed back to her ?

5 x star ⭐️ service

Karen Baldwin
27th Apr 2023
5.0

Was looked after and couidnt say how much I’m pleased with service and my hair colour

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Response from Charlotte's Academy

Hi Karen, thank you so much for your wonderful review. We're very glad you like your colour ?

Top to toe massage

J Lockhart
26th Apr 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Probably the nicest massage I've ever had. Will definitely book again.

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Response from Charlotte's Academy

That is great news. Look forward to seeing you again soon. Thanks for such a lovely review ?

Top to toe massage

Dawn Huntley
24th Apr 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Again an excellent massage by Kerry

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Response from Charlotte's Academy

Hi Dawn, thank you so much for the review. We will make sure to pass this on to Kerry ?

Hair colour

Karen Dermapense
21st Apr 2023
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

All. Very. Good.

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Response from Charlotte's Academy

Hi Karen, thank you for your review ?

Hair treatment

Justine Bacon
20th Apr 2023
5.0
Appointment verified by SaloniQ Software

First experience of Charlottes Academy for a hair treatment. Left my hair lovely and soft, feeling really nourished. Staff were all friendly and professional. Would thoroughly recommend the salon

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Response from Charlotte's Academy

Hi Justine, thank you so much for your review. We love hearing such positive comments from first time clients ?. Make sure you get one of our referral cards and you and your recommended friend can get discount on your next visit ?

Superb

Kerry Wheeler
20th Apr 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Really impressed with the massage I had with Kerry. Just the right amount of pressure and very professional.

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Response from Charlotte's Academy

Hi Kerry, thank you for such a lovely review. Make sure you get signed up to our newsletter for upcoming deals and offers ?

Eye brows with Hannah

Anonymous
20th Apr 2023
5.0

Really pleased with my eye brows colour and shape. Hannah was very welcoming credit to your salon.
Thank you

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Response from Charlotte's Academy

Thank you for your review! Hope to see you in the salon again I'm the future ?

Highlights & blow dry

Karen Logan
15th Apr 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Well pleased with colour. Very helpful and friendly staff

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Response from Charlotte's Academy

Hi Karen, thank you so much for your review. We do pride ourselves on our colour work, so it's great to hear you're so happy with it ?

So relaxing

Anthony Reeve
14th Apr 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Hot stones massage. So relaxing and felt like I was walking on air when I left.
I would strongly recomend this massage.

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Response from Charlotte's Academy

Hi Anthony, thanks for your review 'walking on air' is precisely how we want people to feel after their massage so the team will be thrilled to hear this ?

Love

Lynne Lewis
13th Apr 2023
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

I had my hair done today by Tillie and Maisie it was a great experience I always give a different challenge when I arrive with no warning but they took on the challenge and done a terrific job I had a great time . I have been coming to Charlottes for years and I have always been looked after made to feel welcome and have a fantastic hot chocolate thank you all involved today ie Charlotte Libby love me hair ?

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Response from Charlotte's Academy

Hi Lynne, we love a challenge that's for sure and we also love hearing that we've done a great job ?. Thank you so much for your review and we're glad you enjoyed your hot chocolate ?

Massage

Patrica Suttman
11th Apr 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

The massages were very relaxing but I also felt where the knots were. Both masseuses were pleasant and gave a goid massage, the room was nice and warm and smelled nice.

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Response from Charlotte's Academy

Hi Patricia, thanks for such a glowing review. We really think our team are great and it's amazing to hear when clients think so too. Hope to see you again soon ?

Relaxation Massage

Maggie
8th Apr 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

This was my first massage experience. Monika carefully explained the procedure, and prepared me for the massage. I then relaxed into the session, and at the end i felt calm and relaxed. Thank you Monika

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Response from Charlotte's Academy

Hi Maggie, we're so pleased you enjoyed your massage. Hope to see you again soon ?

Excellent treatment

Julie Gaterell
6th Apr 2023
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

A great experience as always. Full attention and superb finish.

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Response from Charlotte's Academy

Thank you so much Julie, can't wait to see you again soon ?

Spring tidy up

Richard Cooper
5th Apr 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

As always a warm welcome to the salon, offered a refreshment followed by relaxed conversation regarding my preferred cut and sociable chat during the haircut. Confirming my satisfaction upon completion made the event a pleasure. Thank you Ellie

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Response from Charlotte's Academy

Hi Richard, so glad to hear you were well looked after, thank you for your wonderful review. We will ensure this gets fed back to Ellie ?

Excellent

Antonia Nicholson
5th Apr 2023
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

I’ve been really impressed with the help and advice given to me over the last six months from Imogen to get my hair colour right. I’m never quite sure what I want done but always come away happy.

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Response from Charlotte's Academy

Hi Antonia,
We're so glad that Imogen has helped guide you through your hair appointments over the 6 months. She will be happy to hear that you are happy with your colour!

Mrs

Kathleen Penny
4th Apr 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Excellent stylist who is friendly, professional and very knowledgeable

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Response from Charlotte's Academy

Hi Kathleen, thank you so much for your review ?

Mrs

Kathleen Penny
4th Apr 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Excellent stylist who is friendly, professional and very knowledgeable

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Response from Charlotte's Academy

Hi Kathleen,
Thank you so much for your kind review. Abi takes a lot of pride in her work and has endless knowledge in her job, it is lovely that clients pick up on her passion for her work.

Hair

Sarah Jones
4th Apr 2023
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Fantastic

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Response from Charlotte's Academy

Hi Sarah,

Short and sweet and straight to the point. Thank you so much for sharing your review with us, We're glad you enjoyed your appointment with Imogen. We look forward to seeing you againx x

Thank you

Kirsten Percival
3rd Apr 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Excellent service
Super friendly staff
Very pleased with my haircut

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Response from Charlotte's Academy

Hi Kirsten,
It's made our day that you had such a wonderful experience with us here at Charlottes Academy. We look forward to seeing you with any future appointments!

Lovely relaxing full body massage

Charlene Caws
3rd Apr 2023
5.0
Appointment verified by SaloniQ Software

I had a fantastic full body massage, very relaxing and the room decor was lovely. Staff very friendly and polite

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Response from Charlotte's Academy

Hi Charlene, Thank you for leaving such a lovely review on your visit to us. We hope to see you again soon :)

Facial

Anonymous
31st Mar 2023
Team Member: Monika
5.0

Fantastic facial with Monika, my skin felt amazing afterwards.

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Response from Charlotte's Academy

So glad that you and your skin enjoyed your facial with Monika. Thank-you for taking the time to leave a review x

Relaxing and invigorating

Mark Collins
30th Mar 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Kerry is great at her job, we really enjoyed the full body massage, the care she took and her communication. We left relaxed and comfortable.

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Response from Charlotte's Academy

Hi Mark, Thank you for taking the time to leave a review on your visit to us. We're so glad you enjoyed your massage with Kerry. We hope you visit us again soon

Thank you Abi

Sarah Sissen
29th Mar 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

A massive thank you to Abi for my total hair transformation today. Love my new colours and tones! 8 and a half hours was totally worth it!! Thank you so much I love it ❤️

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Response from Charlotte's Academy

Hi Sarah, You're so welcome thank you for being so patient and such a trooper through it all!, So glad you're happy with it x

Lovely therapist

Samantha Jenner
28th Mar 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Very welcoming, caring therapist. Massage was lovely, good pressure as requested.

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Response from Charlotte's Academy

Hi Samantha, Thank you for such a lovely review. We will make sure to show kerry, she will be very glad you enjoyed your massage x

Haircut

Anonymous
25th Mar 2023
5.0

I asked for a 90s layered haircut, I got exactly what I asked for, really happy with it.

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Response from Charlotte's Academy

Hi Thank you so much for leaving a review. We're so glad your happy with your 90's cut hopefully we will see you again soon!

Many thanks Charlottes Academy

Hair

Anonymous
19th Mar 2023
Team Member: Charlotte
5.0

Love my colour , Charlotte is so lovely and knows exactly what she’s doing wouldn’t go to anywhere else

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Response from Charlotte's Academy

Hi Anonymous, Thank you for your lovely review. We agree with your statement charlotte is great!

Many Thanks
Salon Manager

Last minute express cut

Kirsty Walker
19th Mar 2023
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Fab, very welcoming. Lovely relaxing environment

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Response from Charlotte's Academy

Hi Kirsty.

Thank you for leaving a review with us! We're glad you had a nice relaxing time with us at Charlottes, We hope you enjoy the new hair!

Many Thanks
Salon Manager

Once again, amazing massage by Monkia.

Lisa Dovey
13th Mar 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Amazing massage. Monika magic fingers.

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Response from Charlotte's Academy

Hi Lisa,

Thank you for leaving a wonderful review, I think we need to get Monika a trophy for her Magic Fingers!

Many thanks
Salon Manager

Full head foils

Annette Mackinnon
10th Mar 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Excellent, Molly was polite and very efficient

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Response from Charlotte's Academy

Hi Annette,

Thank you for taking the time to leave a review on your appointment with Mollie.
Mollie takes a lot of pride in her work so we are so glad it isn't going unnoticed.

Many Thanks
Charlottes Academy

Massage review

Lisa Dovey
8th Mar 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Fabulous massage as always from Monika.

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Response from Charlotte's Academy

Hi Lisa,

Monika is a very special lady indeed, We're so glad your treatments have been enjoyable!

We look forward to seeing you in the salon again.

Many Thanks
Charlottes Academy

Neck back and shoulder massage

Dawn Huntley
8th Mar 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Great massage. Asked before hand what pressure I would like. Very friendly.

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Response from Charlotte's Academy

Hi dawn, We're so glad you enjoyed your treatment with Kerry thank you for taking the time to leave a review x

Zoe

Karen Baldwin
5th Mar 2023
5.0
Appointment verified by SaloniQ Software

Zoe has done my hair twice very happy with results and Zoe is a pleasure too talk too she goes above and beyond..?

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Response from Charlotte's Academy

Hi Karen, Thank you for leaving such a lovely review for zoe! we will make sure we pass it on to her x

Mr

Andrew Gordon
5th Mar 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Been going to Charlotte‘a Academy for a while now.
Great haircut good atmosphere and fair price.
Ticks all the boxes.
Always very punctual.

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Response from Charlotte's Academy

Hi Andrew, lovely to have you back with us and thank you so much for the review ?

Friendly and professional salon

Clara Sais
25th Feb 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Always professional, competent and friendly

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Response from Charlotte's Academy

Hello Clara,

Thank you for leaving a review with us, Mollie is a wonderful stylist who takes pride in her work and making people feel at ease, we are so glad you enjoy your time with her.

Many Thanks
Charlottes Academy

Facial

Caroline West
24th Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

This was an amazing facial, my skin feels amazing and I feel so relax, look forward to booking my next one thank you

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Response from Charlotte's Academy

Hi Caroline,

Thank you for leaving Kerry such a lovely review. We're so glad your facial left you feeling relaxed!

We look forward to seeing you on your next appointment.

Many Thanks
Charlottes Academy

Massage magic.

Zanna Walsh
24th Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

This is my 6th massage with Kerry and I shall return. I always get back and shoulders done and I leave feeling that every knot I walked in with has gone. She's attentive, always asks if it's ok and wonderful at her art. I thoroughly recommend this lady.

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Response from Charlotte's Academy

Hi Zanna,

It's Lovely to hear you enjoy visiting Kerry shes very dedicated to making sure clients leave feeling their absolute best, so we are very glad you left feeling light and rested.

We very much look forward to seeing you on your next appointment.

Many Thanks
Charlottes Academy

Colour, treatment and cut

Glenys Holt
23rd Feb 2023
Team Member: Maisie
4.5
Appointment verified by SaloniQ Software

Loved it. I come from Ryde, first time I've been and worth the mileage!!!

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Response from Charlotte's Academy

Hi Glenys,

It's good to hear the mileage was worth it! Maisie is a rising star in the salon and is growing her skills every day. We look forward to seeing you in the salon again.

Many Thanks
Charlottes Academy

Beauty treatment

Fiona Bell
23rd Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

I enjoy my lash tints with Kerry and my eyes always look good afterwards

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Response from Charlotte's Academy

Hi Fiona,

We are so happy that you are happy with your results of your treatment with Kerry, She takes a lot of pride in her work so we are glad its not going unnoticed.

Many Thanks
Charlottes Academy

Quality and kindness

Helen
23rd Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

The ambience of the salon is welcoming and attractive and Monika is a delight to be with. She is always most caring and thorough in her treatment (electrolysis). She explains very well how the treatment is progressing and I was particularly pleased with her suggestion to include some waxing too. I am very pleased with the results!

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Response from Charlotte's Academy

Hi Helen,

Thank you for sharing your experience with us, Monika is a delight to work alongside so we are glad to hear you enjoy your time with her as well. She is a very skilled beautician we're glad you are happy with your results!

Many Thanks

Charlottes Academy

Elelectrolysis

Maggie Dowie
22nd Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

I didn't realise that Electrolysis could be administered in such a gentle, caring way until I met Monika. At one point I almost "nodded off" whilst having my hair removed.
Monika has also introduced me to skin care products that are really working. I feel I get, not only careful beauty treatment, but also valuable advice.
Thank you Monika.

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Response from Charlotte's Academy

Hi Maggie, Thank you again for another wonderful review.

It's lovely to hear that you are enjoying your Treatment with Monika, She always gives 100% for our wonderful clients and has so much knowledge to share.

We look forward to seeing you on your next appointment

Many thanks
Charlottes Academy

Fantastic service

Chloe Fox
22nd Feb 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Fantastic, friendly service.

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Response from Charlotte's Academy

Thank you for leaving a review with us Chloe! we're glad your happy with your service

Curly hair cut with Imogen

Hannah Myat
18th Feb 2023
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Felt listened to and like Imogen cut my hair for what worked for me. Really pleased with my hair cut. A relief to find someone I can trust with my unruly curly hair.

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Response from Charlotte's Academy

Hi Hannah, We're so glad Imogen Provided you with the curly cut you wanted !Thank you for taking the time to leave a review.

Massage

Anonymous
18th Feb 2023
5.0

Absolutely lovely top to toe massage

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Response from Charlotte's Academy

Thank you so much for leaving a review with us, We're so glad your happy with your treatment