Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

Read more...

Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
412 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Zoe

Karen Baldwin
5th Mar 2023
5.0
Appointment verified by SaloniQ Software

Zoe has done my hair twice very happy with results and Zoe is a pleasure too talk too she goes above and beyond..?

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Karen, Thank you for leaving such a lovely review for zoe! we will make sure we pass it on to her x

Mr

Andrew Gordon
5th Mar 2023
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Been going to Charlotte‘a Academy for a while now.
Great haircut good atmosphere and fair price.
Ticks all the boxes.
Always very punctual.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Andrew, lovely to have you back with us and thank you so much for the review ?

Friendly and professional salon

Clara Sais
25th Feb 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Always professional, competent and friendly

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hello Clara,

Thank you for leaving a review with us, Mollie is a wonderful stylist who takes pride in her work and making people feel at ease, we are so glad you enjoy your time with her.

Many Thanks
Charlottes Academy

Facial

Caroline West
24th Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

This was an amazing facial, my skin feels amazing and I feel so relax, look forward to booking my next one thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Caroline,

Thank you for leaving Kerry such a lovely review. We're so glad your facial left you feeling relaxed!

We look forward to seeing you on your next appointment.

Many Thanks
Charlottes Academy

Massage magic.

Zanna Walsh
24th Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

This is my 6th massage with Kerry and I shall return. I always get back and shoulders done and I leave feeling that every knot I walked in with has gone. She's attentive, always asks if it's ok and wonderful at her art. I thoroughly recommend this lady.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Zanna,

It's Lovely to hear you enjoy visiting Kerry shes very dedicated to making sure clients leave feeling their absolute best, so we are very glad you left feeling light and rested.

We very much look forward to seeing you on your next appointment.

Many Thanks
Charlottes Academy

Colour, treatment and cut

Glenys Holt
23rd Feb 2023
Team Member: Maisie
4.5
Appointment verified by SaloniQ Software

Loved it. I come from Ryde, first time I've been and worth the mileage!!!

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Glenys,

It's good to hear the mileage was worth it! Maisie is a rising star in the salon and is growing her skills every day. We look forward to seeing you in the salon again.

Many Thanks
Charlottes Academy

Beauty treatment

Fiona Bell
23rd Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

I enjoy my lash tints with Kerry and my eyes always look good afterwards

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Fiona,

We are so happy that you are happy with your results of your treatment with Kerry, She takes a lot of pride in her work so we are glad its not going unnoticed.

Many Thanks
Charlottes Academy

Quality and kindness

Helen
23rd Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

The ambience of the salon is welcoming and attractive and Monika is a delight to be with. She is always most caring and thorough in her treatment (electrolysis). She explains very well how the treatment is progressing and I was particularly pleased with her suggestion to include some waxing too. I am very pleased with the results!

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Helen,

Thank you for sharing your experience with us, Monika is a delight to work alongside so we are glad to hear you enjoy your time with her as well. She is a very skilled beautician we're glad you are happy with your results!

Many Thanks

Charlottes Academy

Elelectrolysis

Maggie Dowie
22nd Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

I didn't realise that Electrolysis could be administered in such a gentle, caring way until I met Monika. At one point I almost "nodded off" whilst having my hair removed.
Monika has also introduced me to skin care products that are really working. I feel I get, not only careful beauty treatment, but also valuable advice.
Thank you Monika.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Maggie, Thank you again for another wonderful review.

It's lovely to hear that you are enjoying your Treatment with Monika, She always gives 100% for our wonderful clients and has so much knowledge to share.

We look forward to seeing you on your next appointment

Many thanks
Charlottes Academy

Fantastic service

Chloe Fox
22nd Feb 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Fantastic, friendly service.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you for leaving a review with us Chloe! we're glad your happy with your service

Curly hair cut with Imogen

Hannah Myat
18th Feb 2023
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Felt listened to and like Imogen cut my hair for what worked for me. Really pleased with my hair cut. A relief to find someone I can trust with my unruly curly hair.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Hannah, We're so glad Imogen Provided you with the curly cut you wanted !Thank you for taking the time to leave a review.

Massage

Anonymous
18th Feb 2023
5.0

Absolutely lovely top to toe massage

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you so much for leaving a review with us, We're so glad your happy with your treatment

De stress massage

Michelle Zanti
17th Feb 2023
3.5

Lovely massage and therapist really enjoyed it, although massage was only for 60 mins when it should of been 75 mins.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Michelle, thank you for your review. We really appreciate your feedback and will ensure this is looked in to.

Great service!

Carly Bain
14th Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

This was my first brown tint and shape and I’m so pleased with the results! Kerry was so lovely and really nice to chat to. She clearly loves her job and it very gentle and careful, it was a really nice treat and I have rebooked again already!

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Carly. Thank you for leaving such a great review on your treatment with Kerry, she will be so happy you loved your results x

Amazing Service

Anonymous
12th Feb 2023
5.0

Monika is amazing! She’s very welcoming, really thoughtful, and provides an incredibly professional service whether it’s a massage or a facial. She’s my first choice every time!.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

We are so glad you enjoy your time with Monika. She takes a lot of pride in her work and We're glad it's not going unnoticed.

Facial

Bev Gilbert
11th Feb 2023
Team Member: Monika
5.0

Fabulous

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you Bev :) x

Greta salon!

Andy Middleton
9th Feb 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Friendly staff, great service and a great haircut…. Again!

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you so much, We're glad you enjoyed your time with us.

Haircut

Kirsty Hippolite
8th Feb 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Abi is amazing! Her passion, technical skill and understanding of the customer’s needs shines through. Thoroughly recommend her.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Kirsty, Thank you so much for taking the time to leave a review with us. We're so glad that you're happy with your stylist Abi!

Massage

Lisa Dovey
6th Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monica is amazing, she has magic hands.

Service
Value
Result
Cleanliness
Atmosphere

Colour

Helen Stockdale
4th Feb 2023
Team Member: Charlotte
4.5
Appointment verified by SaloniQ Software

Charlotte was brilliant, so knowledgeable really made me feel comfortable, wonderful salon

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you Helen, We're so glad Charlotte made you feel comfortable! Enjoy your hair x

Now that's a massage!

Coral Andrews
4th Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monika is so professional. She truly sorts my aches and pains every time I come for a massage. She is so lovely, happy and kind. Would highly recommend her.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you for such a lovely review. Monika takes a lot of pride in her work we're glad you are happy with your massage.

Massage

Lisa Dovey
4th Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monica is amazing, she has magic hands.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Monika is a Wizard with her hands! Thank you for leaving a review with us x

Hair colour

Jodi Gladdis
1st Feb 2023
Team Member: Tillie
4.5
Appointment verified by SaloniQ Software

Well proud of Tillie. Her confidence has grown massively. Extremely happy with my hair

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

So glad your happy with your hair, we definitely agree with you there! Tillys come so far with her skills x

Excellent

Sharon
27th Jan 2023
Team Member: Kerry
5.0

A real treat

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you Sharon! We're Glad you enjoyed your treatment with us x

Lovely new colour

Amanda Yeldham
23rd Jan 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Thank you Ellie, love my new colour

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you Amanda! so glad you are happy with your hair x

Recent visit

Sarah Sissen
23rd Jan 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Really pleased with my colour refresh and cut. Always feel fab after visiting the salon x

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you sarah! always lovely having you x

Charlottes academy

Elizabeth Baker
21st Jan 2023
Team Member: Maisie
4.0
Appointment verified by SaloniQ Software

Lovely stylist attentive and chatty very happy with my hair thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Elizabeth,

Thank you so much for taking the time to leave some feedback for our salon.

Im so pleased to hear you were happy with your stylist and most importantly with the results!

Getting feedback is so important to us as we are always looking at how we can do better for our clients. With this in mind i'd really appreciate your thoughts on what we could change to improve the atmosphere in the salon?

Kind regards
Charlotte

Massage review

Lisa Dovey
20th Jan 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Amazing massage. Monica has majic fingers.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you Lisa for leaving a review with us, Monika is definitely a magical lady !

Ellie's a great hairdresser!

Zoe Morgan
18th Jan 2023
Team Member: Ellie
4.5
Appointment verified by SaloniQ Software

Taken to chair on time. Professional, friendly, articulate, competent.
Superb Shampoo n condition!

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Zoe, We're so glad you're happy with your visit with Ellie, However we're very sorry that the price of the service wasn't discussed prior to your appointment. We will make sure that this happens in the future.

Great hairdressers

Sue Stenning
17th Jan 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie is a great ambassador for Charlotte's Academy, she listens and is interested in the look you are trying to achieve and wants you to be pleased with your hair style, which I am, thank you Mollie.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you for such lovely feedback on your time with Mollie, We will make sure she reads it! she will be so happy x

Thank you Maisie

Gemma Barbour
15th Jan 2023
Team Member: Maisie
5.0

Amazing as always.

Colour is perfect!

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you Gemma, See you on your next appointment x

Great experience

Anonymous
13th Jan 2023
Team Member: Abi
5.0

Abi is a very talented hairdresser, particularly with my colour requirements. She is very engaging, fun and considerate. Highly recommend.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi, Thank you for taking the time to leave a review with us! We're so glad you are happy with your services with abi x

Colour change

Jemma Strickley
7th Jan 2023
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Absolutely love my new colour thank you . I will keep you posted on its progress ?

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Jemma, So glad your happy with your new colour! we look forward to seeing how it is when you next come in x

Colour change

Jemma Strickley
6th Jan 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Absolutely love my new colour thank you mollie . I will keep you posted on its progress ?

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Jemma, Amazing! we look forward to seeing you on your next appointment x

Back and shoulder massage

Anonymous
6th Jan 2023
5.0

Absolutely fabulous. Really great massage and really helped release the tension and knots in my upper back and shoulders

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

So glad you enjoyed your treatment with us! Thank you for taking the time to leave a review x

Blowdry with Imogen

Rebecca Ludlow
20th Dec 2022
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Imogen did an excellent blowdry for me. I’m very pleased with how it looks! She also provided good advice about the colour refresh products that clients can use at home. I would highly recommend her.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Rebecca, We're glad you enjoyed your treatment with Imogen!, Thank you for taking the time to leave a review x

Christmas hair

Hannah Gibson
16th Dec 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

My 3rd time having Abi cut my hair, she always does a great job. Thank you!

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Aw thank you Hannah! we're so glad you're happy with your hair x

Great cut

Anonymous
11th Dec 2022
5.0

Liam did exactly what I asked and was brilliant

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you so much for taking the time to leave a review with us, its great to know that you were happy with your appointment with liam

Excellent Service

Irene Allen
6th Dec 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

I needed to shorten my hair, after discussing my needs Abi did exactly what I wanted

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

We're so glad you are happy with your haircut Irene :) thank you for taking the time to leave us a review x

Great hair cut

Belinda Wiliams
5th Dec 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Excellent new hair cut love it x

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you for leaving a review with us, We will make sure to pass it on to maise :) x

Wonderful massage

Kay Howard
5th Dec 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monika was very thorough in finding out my medical condition and adjusting the massage to suit. Lovely lady and perfect massage.
Thank you.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

HI Kay, We're so glad you're happy with your service with Monika :) Thank you for taking the time to leave us a review x

Very Pleased !

Barbara Blevins
23rd Nov 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Very impressed with my colour and blow dry with Liam ..thank you !

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you for taking the time to leave a review with us Barbra :) x

Hair cut

Odete Gourd
22nd Nov 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie is a very nice person and very professional. I can not to explain the style I like; so I took a picture when may hair was done in the country I lived. And she does exactly the same. Thank you very much.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Odete, We're so glad Ellie could provide you with the haircut you needed :) Thank you for taking the time to leave a review with us x

A client for 29 years

Carole Mckerracher
21st Nov 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte is simply the best

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

We are biased but we do agree :) x

Excellent awrvice

Vanessa
20th Nov 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Lovely salon, friendly staff who know what they are doing.

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Vanessa, Thank you so much for your kind review :)x

Manicure and pedicure

Agata Mciver
20th Nov 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Very nice and professional

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you so much for taking the time to leave a review on your experience with us x

Good cut

Kim Rose
18th Nov 2022
Team Member: Maisie
4.5
Appointment verified by SaloniQ Software

Had lovely treatment, wash, cut and blow dry. Very happy with my lovely curls ?

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Kim, Thank you for leaving a review with us. We're glad to hear you enjoyed your time in the salon :)x

Charlottes acadamy

Sarah Fish
17th Nov 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

All the team, chilled, friendly and professional

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Always a pleasure having you in the salon :) look forward to seeing you again soon x

Hair

Alison Jones
14th Nov 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Very good cut a pleasant relaxing expierence

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Thank you Alison!

Amazing hair day

Ruth Daykin
4th Nov 2022
5.0
Appointment verified by SaloniQ Software

Zoe did an amazing job on my yellow dry hair, I am really impressed the colour and cut is perfect. We both said we should have taken a before and after photo. Will definitely be going back to Zoe

Service
Value
Result
Cleanliness
Atmosphere
Response from Charlotte's Academy

Hi Ruth, Thank you so much for leaving a review on your time with zoe, We're so glad you're happy with your hair