Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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Value
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Atmosphere
Filter by rating

De stress massage

Michelle Zanti
17th Feb 2023
3.5

Lovely massage and therapist really enjoyed it, although massage was only for 60 mins when it should of been 75 mins.

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Response from Charlotte's Academy

Hi Michelle, thank you for your review. We really appreciate your feedback and will ensure this is looked in to.

Great service!

Carly Bain
14th Feb 2023
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

This was my first brown tint and shape and I’m so pleased with the results! Kerry was so lovely and really nice to chat to. She clearly loves her job and it very gentle and careful, it was a really nice treat and I have rebooked again already!

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Response from Charlotte's Academy

Hi Carly. Thank you for leaving such a great review on your treatment with Kerry, she will be so happy you loved your results x

Amazing Service

Anonymous
12th Feb 2023
5.0

Monika is amazing! She’s very welcoming, really thoughtful, and provides an incredibly professional service whether it’s a massage or a facial. She’s my first choice every time!.

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Response from Charlotte's Academy

We are so glad you enjoy your time with Monika. She takes a lot of pride in her work and We're glad it's not going unnoticed.

Facial

Bev Gilbert
11th Feb 2023
Team Member: Monika
5.0

Fabulous

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Response from Charlotte's Academy

Thank you Bev :) x

Greta salon!

Andy Middleton
9th Feb 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Friendly staff, great service and a great haircut…. Again!

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Response from Charlotte's Academy

Thank you so much, We're glad you enjoyed your time with us.

Haircut

Kirsty Hippolite
8th Feb 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Abi is amazing! Her passion, technical skill and understanding of the customer’s needs shines through. Thoroughly recommend her.

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Response from Charlotte's Academy

Hi Kirsty, Thank you so much for taking the time to leave a review with us. We're so glad that you're happy with your stylist Abi!

Massage

Lisa Dovey
6th Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monica is amazing, she has magic hands.

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Colour

Helen Stockdale
4th Feb 2023
Team Member: Charlotte
4.5
Appointment verified by SaloniQ Software

Charlotte was brilliant, so knowledgeable really made me feel comfortable, wonderful salon

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Response from Charlotte's Academy

Thank you Helen, We're so glad Charlotte made you feel comfortable! Enjoy your hair x

Now that's a massage!

Coral Andrews
4th Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monika is so professional. She truly sorts my aches and pains every time I come for a massage. She is so lovely, happy and kind. Would highly recommend her.

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Response from Charlotte's Academy

Thank you for such a lovely review. Monika takes a lot of pride in her work we're glad you are happy with your massage.

Massage

Lisa Dovey
4th Feb 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monica is amazing, she has magic hands.

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Response from Charlotte's Academy

Monika is a Wizard with her hands! Thank you for leaving a review with us x

Hair colour

Jodi Gladdis
1st Feb 2023
Team Member: Tillie
4.5
Appointment verified by SaloniQ Software

Well proud of Tillie. Her confidence has grown massively. Extremely happy with my hair

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Response from Charlotte's Academy

So glad your happy with your hair, we definitely agree with you there! Tillys come so far with her skills x

Excellent

Sharon
27th Jan 2023
Team Member: Kerry
5.0

A real treat

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Response from Charlotte's Academy

Thank you Sharon! We're Glad you enjoyed your treatment with us x

Lovely new colour

Amanda Yeldham
23rd Jan 2023
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Thank you Ellie, love my new colour

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Response from Charlotte's Academy

Thank you Amanda! so glad you are happy with your hair x

Recent visit

Sarah Sissen
23rd Jan 2023
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Really pleased with my colour refresh and cut. Always feel fab after visiting the salon x

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Response from Charlotte's Academy

Thank you sarah! always lovely having you x

Charlottes academy

Elizabeth Baker
21st Jan 2023
Team Member: Maisie
4.0
Appointment verified by SaloniQ Software

Lovely stylist attentive and chatty very happy with my hair thank you

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Response from Charlotte's Academy

Hi Elizabeth,

Thank you so much for taking the time to leave some feedback for our salon.

Im so pleased to hear you were happy with your stylist and most importantly with the results!

Getting feedback is so important to us as we are always looking at how we can do better for our clients. With this in mind i'd really appreciate your thoughts on what we could change to improve the atmosphere in the salon?

Kind regards
Charlotte

Massage review

Lisa Dovey
20th Jan 2023
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Amazing massage. Monica has majic fingers.

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Response from Charlotte's Academy

Thank you Lisa for leaving a review with us, Monika is definitely a magical lady !

Ellie's a great hairdresser!

Zoe Morgan
18th Jan 2023
Team Member: Ellie
4.5
Appointment verified by SaloniQ Software

Taken to chair on time. Professional, friendly, articulate, competent.
Superb Shampoo n condition!

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Response from Charlotte's Academy

Hi Zoe, We're so glad you're happy with your visit with Ellie, However we're very sorry that the price of the service wasn't discussed prior to your appointment. We will make sure that this happens in the future.

Great hairdressers

Sue Stenning
17th Jan 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie is a great ambassador for Charlotte's Academy, she listens and is interested in the look you are trying to achieve and wants you to be pleased with your hair style, which I am, thank you Mollie.

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Response from Charlotte's Academy

Thank you for such lovely feedback on your time with Mollie, We will make sure she reads it! she will be so happy x

Thank you Maisie

Gemma Barbour
15th Jan 2023
Team Member: Maisie
5.0

Amazing as always.

Colour is perfect!

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Response from Charlotte's Academy

Thank you Gemma, See you on your next appointment x

Great experience

Anonymous
13th Jan 2023
Team Member: Abi
5.0

Abi is a very talented hairdresser, particularly with my colour requirements. She is very engaging, fun and considerate. Highly recommend.

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Response from Charlotte's Academy

Hi, Thank you for taking the time to leave a review with us! We're so glad you are happy with your services with abi x

Colour change

Jemma Strickley
7th Jan 2023
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Absolutely love my new colour thank you . I will keep you posted on its progress ?

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Response from Charlotte's Academy

Hi Jemma, So glad your happy with your new colour! we look forward to seeing how it is when you next come in x

Colour change

Jemma Strickley
6th Jan 2023
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Absolutely love my new colour thank you mollie . I will keep you posted on its progress ?

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Response from Charlotte's Academy

Hi Jemma, Amazing! we look forward to seeing you on your next appointment x

Back and shoulder massage

Anonymous
6th Jan 2023
5.0

Absolutely fabulous. Really great massage and really helped release the tension and knots in my upper back and shoulders

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Response from Charlotte's Academy

So glad you enjoyed your treatment with us! Thank you for taking the time to leave a review x

Blowdry with Imogen

Rebecca Ludlow
20th Dec 2022
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Imogen did an excellent blowdry for me. I’m very pleased with how it looks! She also provided good advice about the colour refresh products that clients can use at home. I would highly recommend her.

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Response from Charlotte's Academy

Hi Rebecca, We're glad you enjoyed your treatment with Imogen!, Thank you for taking the time to leave a review x

Christmas hair

Hannah Gibson
16th Dec 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

My 3rd time having Abi cut my hair, she always does a great job. Thank you!

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Response from Charlotte's Academy

Aw thank you Hannah! we're so glad you're happy with your hair x

Great cut

Anonymous
11th Dec 2022
5.0

Liam did exactly what I asked and was brilliant

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Response from Charlotte's Academy

Thank you so much for taking the time to leave a review with us, its great to know that you were happy with your appointment with liam

Excellent Service

Irene Allen
6th Dec 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

I needed to shorten my hair, after discussing my needs Abi did exactly what I wanted

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Response from Charlotte's Academy

We're so glad you are happy with your haircut Irene :) thank you for taking the time to leave us a review x

Great hair cut

Belinda Wiliams
5th Dec 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Excellent new hair cut love it x

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Response from Charlotte's Academy

Thank you for leaving a review with us, We will make sure to pass it on to maise :) x

Wonderful massage

Kay Howard
5th Dec 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monika was very thorough in finding out my medical condition and adjusting the massage to suit. Lovely lady and perfect massage.
Thank you.

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Response from Charlotte's Academy

HI Kay, We're so glad you're happy with your service with Monika :) Thank you for taking the time to leave us a review x

Very Pleased !

Barbara Blevins
23rd Nov 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Very impressed with my colour and blow dry with Liam ..thank you !

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Response from Charlotte's Academy

Thank you for taking the time to leave a review with us Barbra :) x

Hair cut

Odete Gourd
22nd Nov 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie is a very nice person and very professional. I can not to explain the style I like; so I took a picture when may hair was done in the country I lived. And she does exactly the same. Thank you very much.

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Response from Charlotte's Academy

Hi Odete, We're so glad Ellie could provide you with the haircut you needed :) Thank you for taking the time to leave a review with us x

A client for 29 years

Carole Mckerracher
21st Nov 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte is simply the best

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Response from Charlotte's Academy

We are biased but we do agree :) x

Excellent awrvice

Vanessa
20th Nov 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Lovely salon, friendly staff who know what they are doing.

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Response from Charlotte's Academy

Hi Vanessa, Thank you so much for your kind review :)x

Manicure and pedicure

Agata Mciver
20th Nov 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Very nice and professional

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Response from Charlotte's Academy

Thank you so much for taking the time to leave a review on your experience with us x

Good cut

Kim Rose
18th Nov 2022
Team Member: Maisie
4.5
Appointment verified by SaloniQ Software

Had lovely treatment, wash, cut and blow dry. Very happy with my lovely curls ?

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Response from Charlotte's Academy

Hi Kim, Thank you for leaving a review with us. We're glad to hear you enjoyed your time in the salon :)x

Charlottes acadamy

Sarah Fish
17th Nov 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

All the team, chilled, friendly and professional

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Response from Charlotte's Academy

Always a pleasure having you in the salon :) look forward to seeing you again soon x

Hair

Alison Jones
14th Nov 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Very good cut a pleasant relaxing expierence

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Response from Charlotte's Academy

Thank you Alison!

Amazing hair day

Ruth Daykin
4th Nov 2022
5.0
Appointment verified by SaloniQ Software

Zoe did an amazing job on my yellow dry hair, I am really impressed the colour and cut is perfect. We both said we should have taken a before and after photo. Will definitely be going back to Zoe

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Response from Charlotte's Academy

Hi Ruth, Thank you so much for leaving a review on your time with zoe, We're so glad you're happy with your hair

Lovely

Karen South
4th Nov 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Absolutely lovely guy. Would definitely go again

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Response from Charlotte's Academy

Hi Karen, Thank you so much for taking the time to leave a wonderful review !x

All friendly kind welcoming

Jodie Malston
27th Oct 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Very helpful i leave molly to choose what's best for my hair and it always turns out to be what was needed Always happy ?

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Response from Charlotte's Academy

Thank you so much for leaving a review on your salon visit Jodie, We will make sure to pass your kind words onto mollie :) x

Beautiful pumpkin nails

Suzanne Hopkins
25th Oct 2022
5.0
Appointment verified by SaloniQ Software

Highly recommend Kayleigh, very professional, no mess, lovely style shaping of my nails. Very happy to recommend

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Response from Charlotte's Academy

So glad you were happy with your pumpkins! x

5 Star

Suzanne Hopkins
24th Oct 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Kerry is lovely, always a complete professional, with a great personality.

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Response from Charlotte's Academy

Thank you Suzanne! so glad your happy with your treatments x

Appointment time insufficient

Sallie Hallam
22nd Oct 2022
2.5

The appointment made was apparently not long enough for what I had requested so consequently had to be cancelled. Very disappointing as I'd booked 3 weeks previously and been in for a skin test and this was only flagged up the day before the appointment.

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Response from Charlotte's Academy

HI Sallie, Were so sorry about the mix up with your appointment we try to avoid this as best as we can. We can only apologise x

Great service

Mimi Wilmot-Amies
20th Oct 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Liam was lovely, great cut and chat. Very happy with results.

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Response from Charlotte's Academy

Hi Mimi, Thank you so much for taking the chance to leave a review on your appointment with liam :) x

Very impressed

Hope Holland
18th Oct 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

I visit Kerry multiple times to get waxing done and she’s always superb, very gentle and makes you feel very relaxed. Love her.

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Response from Charlotte's Academy

Hi Hope, Thank you for leaving a review on your salon visit. Were glad to hear you're happy with your time with Kerry. We look forward to seeing you soon :)x

Model for Millie

Clare Cumpsty
17th Oct 2022
5.0
Appointment verified by SaloniQ Software

Millie was very professional and did a great job ? ?

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Response from Charlotte's Academy

Hi Clare, Thank you for leaving a review with us x

Fabulous service

Zara Western
17th Oct 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie did a fabulous job once again, always friendly and helpful both her and her coworker did a wonderful job to my hair and just in time for my birthday next week. 10/10

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Response from Charlotte's Academy

Hi Zara, Thank you so much for leaving a review on your experience in the salon. Its great to hear you enjoyed your appointment with Maisie. We Hope you had a great birthday x

Excellent manicure

Alison Beane
15th Oct 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Great quality manicure. Really friendly and helpful.

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Response from Charlotte's Academy

Hi Alison Thank you so much for leaving a review on your trip to the salon :)

Good visit

Carol
15th Oct 2022
Team Member: Ellie
5.0

Ellie gets my colour exactly right and it's nice that she's proud of what she's done, thankyou for getting my colour back ?

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Response from Charlotte's Academy

Hi Carol, Thank you so much for leaving your review on your service with Ellie, We're so glad you're happy with your colour :)

Great style snd cut

Adele Deacon
14th Oct 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie did a great job restyling my hair today, really pleased with it

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Response from Charlotte's Academy

Hi Adele, we're so glad you were happy with your hair!