Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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Value
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Great team

Sophie Brockman
13th Oct 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Always a nice experience, very friendly team create a nice atmosphere. Salon looks clean and always well decorated. Very happy with the service, good value for money too.

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Response from Charlotte's Academy

Hi Sophie Thank you for taking the time to leave such a wonderful review :)

Holiday hairdo

June Porter
12th Oct 2022
4.5
Appointment verified by SaloniQ Software

Lovely pla, lovely people

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Response from Charlotte's Academy

Thank you June :)

Hair colour & cur

Debs Allan
9th Oct 2022
4.0
Appointment verified by SaloniQ Software

Zoe was lovely and did an amazing .

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Just perfect

Rachel Mulcahy
7th Oct 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie renewed my confidence in entering the salon again after I had a bad experience she cut it and start it beautifully I am more than impressed

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Response from Charlotte's Academy

Hi Rachel, Thank you so much for your review, We're so glad Maisie helped you feel confident in a salon environment again x

First time back after illness

Debbie Mcdonald
6th Oct 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

This was was my first time back after covid shut downs and my devastating diagnosis of Parkinson’s. Together they have knocked my confidence.. I had planned to have a dry cut but Liam put me at ease and I asked if he had time for the wash and blow dry too. I’m pleased with the result and ready to see the family for my 70 th birthday - how did that happen??

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Response from Charlotte's Academy

Hi Debbie, Thank you for your lovely review. Its great to hear Liam put you at ease with your first visit back :)

Eyebrow wax/tint

Susanna Colby
5th Oct 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

As always an excellent job done by Monika.

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Response from Charlotte's Academy

Thank you for leaving a review Susanna we will make sure to tell Monika :)

Loving the new do!

Kay Scott
30th Sep 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

So pleased with my restyle that Liam done today. My first time visiting Charlotte's academy. So pleased with my cut that I will be a returning customer, many thanks to Liam

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Response from Charlotte's Academy

Hi Kay, Thank you so much for taking the time to leave a review. We're so glad that you're happy with your new hairstyle! We look forward to seeing you in the salon again soon x

Great cut as always

Pat Eagle
29th Sep 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie always pays attention to the detail and listens to my requests
Thanks Ellie

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Response from Charlotte's Academy

Hi Pat, Thanks again for the wonderful review on your appointment with Ellie, We look forward to seeing you again next time x

Just Fabulous!

Kathleen N
28th Sep 2022
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Today was my second visit to this salon. The staff are all very friendly and welcoming. Excellent advice and colouring by Imogen. Due to return for a cut later this week, and I have already booked appointments prior to Christmas! A very relaxing experience and faultless service - you can even enjoy a G&T if you wish! Highly recommend.

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Response from Charlotte's Academy

Hi Kathleen. Thank you so much for your lovely review. Imogen will be so glad you we're happy with your colour and that you enjoyed your G+T, we look forward to seeing you for your christmas appointment x

Best massage I’ve had

Alison Collier
28th Sep 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Kerry thank you so much for the best massage I have ever had! You have a true skill!

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Response from Charlotte's Academy

Hi Allison, Thank you so much for leaving a review on your treatment. We're so glad you enjoyed your massage with Kerry, shes definitely a talented lady!

I absolutely love my hair cut

Ann Cromie
28th Sep 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

It’s always a real treat to see and have my hair done by Abi. She’s so talented, and always makes me feel at ease and relaxed. I’m so pleased with my hair cut and colour. Thank you, Abi.

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Response from Charlotte's Academy

Hi Ann, Thank you so much for leaving such a kind review. It's great to hear you Abi made you feel relaxed and comfortable in the salon. We look forward to seeing you on your next appointment x

Fantastic

Anonymous
27th Sep 2022
Team Member: Charlotte
5.0

Outstanding as always

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Best haircut

Anonymous
26th Sep 2022
5.0

The best haircut from Maisie G, as ever, best salon on the whole Isle of Wight. So proffessional and so friendly

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Best salon

Alex Sheppard
22nd Sep 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Wonderful hair colour, cut and style today , always a great service , would always recommend these guys for all your hair needs .

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Response from Charlotte's Academy

Hi Alex Thank you so much for your wonderful review! We look forward to seeing you in the salon on your next appointment x

Lovely and super friendly

Tara Chatzakis
22nd Sep 2022
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Imogen was so lovely and friendly. She was quick and I loved the cut.

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Response from Charlotte's Academy

Hi Tara, Thank you so much for taking the time to leave a review on your experience with us. We can see you marked us down on the Value of your service with Imogen, Is there anything that can be changed so that you enjoy your service better? Feedback is greatly appreciated x

Hair recolour and cut

Helen Brinsdon
17th Sep 2022
Team Member: Liam
4.5

A very good experience, good advice, ideas and a brilliant result. Always friendly and welcoming. Thank you ?

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Response from Charlotte's Academy

Hi Helen, Thank you for your review. We're glad you enjoyed your service with Liam. We can see you marked us down on a couple of things, would you have any feedback on how we can improve those to make your experience even better?X

Hair cut

Joy Wilkins
9th Sep 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Very pleased with cut by Maisie. All other staff very polite & professional. Would highly recommend.

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Response from Charlotte's Academy

Hi Joy, Thank you for taking the time to leave us a review on your visit to us. We will be sure to pass your wonderful message onto Maisie x

Treatment and cut

Roxanne Rogers
8th Sep 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Maisie and Charlotte were so professional and the service was excellent.
They both made me feel relaxed and calm

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Response from Charlotte's Academy

Hi Roxanne, Thank you so much for taking the time to leave a review on your visit. We're so glad you had a nice relaxing time with us x

Fab massage & Spa!

Anonymous
7th Sep 2022
4.5

Just a great massage, thanks!

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Response from Charlotte's Academy

Thank you for your review, We can see that you've marked us down on a couple of things, Would you have any suggestions on what we can change to improve your experience?

Superstar

Zara Western
5th Sep 2022
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Can thank you all for how well it came out I over the moon with it and the service was five stars

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Response from Charlotte's Academy

Hi Zara, Thank you so much for your review. We're so glad you enjoyed your visit to the salon with Maisie!

Cut and blow dry

Alison Evans
5th Sep 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Such a lovely treat to be looked after by Abi-cut and blow dry was exceptional again. So happy with the result-great start to my week.
Thank you

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Response from Charlotte's Academy

Hi Alison, Thank you for leaving a review on your experience. We will make sure to show Abi how happy you were with your haircut. We can see you marked us down on the salon atmosphere, is there anything we can do to improve this part of your visit ?x

Another amazing bisit

Beverly Gilbert
3rd Sep 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Amazing as always

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Response from Charlotte's Academy

Thank you Beverly!

Mr

Andrew Gordon
3rd Sep 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

As usual I very good cut and a nice friendly atmosphere.

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Response from Charlotte's Academy

Thank you for leaving your review with us, We're so glad you enjoy your time in the salon

Dry cut

Sarah Hewlett
3rd Sep 2022
Team Member: Mollie
5.0

My daughter was so pleased with her hair cut that Mollie had done for her yesterday. She said Mollie really listen to her concerns and worries. She was a little anxious before she went in but came out so happy and confident. Thank you Mollie for making the experience memorable and my daughter has already said she wants you to do it next time ????

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Response from Charlotte's Academy

Hi Sarah, thank you so much for your lovely review. We're so glad your daughter enjoyed her experience with mollie!

Awesome service and talent

Alice Jones
24th Aug 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie always does a excellent job.
Many thanks for her great work!!!

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Response from Charlotte's Academy

Thank you so much for taking the time to leave a review with us! we look forward to seeing you on the next appointment x

Great cut and blow dry

Rosie Ward
24th Aug 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

As a tourist in town, did not know Salon but Abi was a delight - great stylist - patient and cut hair very thoroughly and perfect blow dry. Highly recommended.

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Response from Charlotte's Academy

Thank you for your lovely review Rosie, Hope you enjoyed your visit to the island x

Haircut

Sam Young
23rd Aug 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Very relaxing after a long day at work. Just the right amount of conversation and I was impressed with the cut and finish

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Response from Charlotte's Academy

Mollie will be glad to hear you enjoyed your appointment with her, Thank you so much for leaving a review x

Pedicure

Julie Johnston
23rd Aug 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Kerry was very friendly and talkative. Made u very comfortable. She done a brilliant job xx

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Response from Charlotte's Academy

Thankyou for leaving us a review on your experience. We're glad kerry made you feel comfortable and you enjoyed your visit, we can see you put only 4 stars on your service, is there anything that we can do to improve the treatment x

Abby’s haircut

Frances Nunn
23rd Aug 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Abby loves her hair Ellie! Thanks - Frances x

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Response from Charlotte's Academy

Thats great to hear Frances! see you next time x

Cut and colour

Laura Croft
22nd Aug 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie is always great with my colour and cut. I’m always really happy with the end result. All the staff are friendly and attentive and nothings too much trouble.

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Response from Charlotte's Academy

Hi Laura, Thank you so much for leaving a review on your salon experience, We will be sure to pass your lovely review onto Mollie. See you on your next appointment x

Miss

Anonymous
18th Aug 2022
1.5

Not sure what I was expecting - I don’t know the name not sure she gave it to me! reflexology not available the I booked - the given an option went for top to toe - this was not as advertised as much sorter and really not sure all was done in the right order 1 no water offered after just to get up and if I needed to pay!!! Not really what I expected - I would not book again!

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C/B/D

Sharron Holliman
17th Aug 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Over the moon with my hair.

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Response from Charlotte's Academy

Thank you for leaving a review with us, We're So glad you are happy with your cut x

Cut and wash

Anonymous
15th Aug 2022
5.0

I had anxiety about coming into a salon I’d never ever had my hair cut in one. Always been a home hairdresser or did it myself.
Tillie was friendly and amazing made me feel comfortable. I’m love with my new hair cut. And can not recommend her enough!
Keep smashing it Tillie and thank you charlottes academy!

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Response from Charlotte's Academy

Tillie will be so glad you were happy with your service with her! we will make sure to pass on the message x

A little bit of luxury

Mary white
9th Aug 2022
Team Member: Imogen
5.0

Amazing a delight as always.

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Response from Charlotte's Academy

Always a pleasure having you in the salon mary! see you on your next appointment x

Really pleased with my nails

Fran Jew
3rd Aug 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

I had a lovely appointment chatting to Kerry who was very professional and friendly. Just the pick me up I needed during a busy Cowes week .

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Response from Charlotte's Academy

Hello Fran, Thank you for your review. We're glad kerry could help you relax amongst the chaos that is cowes week x

Stylist who listened

Jean Bartrum
1st Aug 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

A relaxed experience where I felt listened too which put me totally at ease.I felt confident and that I was in the hands of an experienced proffesional
I love my hair, and look forward to my next visut for a rinse,which was advised and a cut
Thank you so much

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Stylist who listened

Jean Bartrum
1st Aug 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

A relaxed experience where I felt listened too which put me totally at ease.I felt confident and that I was in the hands of an experienced proffesional
I love my hair, and look forward to my next visut for a rinse,which was advised and a cut
Thank you so much

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Response from Charlotte's Academy

Hi Jean, Thank you for your wonderful review. It's great to hear Liam put you at ease and you managed to find a stylist who made you feel comfortable. We look forward to seeing you again soon x

Colour/ Cut.

Jean Hayles
26th Jul 2022
Team Member: Abi
5.0

Today was a very nice experience, firt time with Abbey. I found her helpful and pleasant to chat to and great hairdresser.

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Response from Charlotte's Academy

Hi Jean, Thank you so much for leaving a review. We're glad you enjoyed your time in the salon. We look forward to seeing you again x

An excellent experience

Jane Reeve
25th Jul 2022
Team Member: Charlotte
5.0

As always Charlotte ensures you have an excellent welcome and excellent service. It is always a fab experience going to the salon.

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Response from Charlotte's Academy

Thank you Jane! Always a pleasure having you in the salon x

Restyle

Alison Evans
21st Jul 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

So pleased with my restyle today. Abi was very welcoming and put me at ease straight away. She advised me on the best style for my hair type. The cut and finish was amazing. It came out better than I expected. Have booked again as I was so impressed. Thank you Abi.

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Response from Charlotte's Academy

Hi Alison, Amazing to hear you love your new style! We look forward to seeing you on your next appointment.

Great experience

Pat Eagle
21st Jul 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie applies a lot of care and attention to my hair. She takes a really good look before the wash to see how it has grown and if I have any issues with it. She cuts it really well and pays attention to how I like it especially around the ears. She double checks it’s even all round and she seeks feedback throughout. She is also lovely to chat to.

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Response from Charlotte's Academy

Hi Pat, Its wonderful to hear your happy with your hair and Ellie will be pleased to hear you enjoy your appointment with her. Many Thanks for leaving us your kind review.

Very good service

Joanne Elliott
16th Jul 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie did a very nice hair cut for me today, it was perfect. She was very chatty and friendly, highly recommend ??

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Response from Charlotte's Academy

Thank you so much for the feedback on your service Joanne, Mollie will be happy to hear you're glad with your haircut!

Lovely birthday experience

Emily Osborne
15th Jul 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Went in to get a wolf cut on my birthday …. Had the best time , great conversation and a bloody lovely haircut … absolutely love it

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Response from Charlotte's Academy

Happy belated birthday!, its great to hear you enjoyed your birthday treat x

Electrolysis

Anna
15th Jul 2022
Team Member: Monika
5.0

Monika is fantastic, puts me totally at ease, I cannot recommend her highly enough

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Response from Charlotte's Academy

Hello Anna, Monika will be so happy to hear you enjoyed your treatment with her. She is amazing at what she does we look forward to seeing you again soon x

Amazing friendly service

Cat_ Whiten
15th Jul 2022
Team Member: Charlotte
4.5
Appointment verified by SaloniQ Software

Charlotte has been my stylist for years and she’s lovely. Always happy with my hair cut. Nice chilled environment in the salon too with drinks always offered.

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Response from Charlotte's Academy

Hi Cat, Thank you so much for your review. We appreciate your feedback and always look forward to seeing you in the salon x

Mrs

Sandra Hall
13th Jul 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Liam was very helpful and I had my best haircut since I’ve been on the island

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Response from Charlotte's Academy

Hi Sandra, This is great to hear. We're glad to hear you were happy with your appointment with liam!

Excellent Ellie

Debbie Higgins
12th Jul 2022
Team Member: Ellie
4.0
Appointment verified by SaloniQ Software

Just had my hair cut by Ellie. Thank you Ellie you have done a great job. I love the way you’ve cut my hair.

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Response from Charlotte's Academy

Hi Debbie, We're so happy to hear you were pleased with your hair cut. We can see you marked us down on cleanliness and atmosphere we were wondering what we could do differently for you to fully enjoy your experience x

Brilliant service

Lynne Westhorpe
8th Jul 2022
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

So pleased with my cut and colour. Friendly and professional service. Thank you!!

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Response from Charlotte's Academy

Hi Lynne, We will pass your review to Imogen, We look forward to seeing you again soon!

Hair rescue

Anne Dines
8th Jul 2022
5.0
Appointment verified by SaloniQ Software

Really happy with my first visit to the salon, it was a true before and after moment, very pleased with the cut/style. Friendly welcome and good atmosphere,

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Response from Charlotte's Academy

Hi Anne, Thank you for your lovely review, It's great to hear you enjoyed your visit to us!

Colour correction

Charlene
5th Jul 2022
Team Member: Imogen
5.0

Imogen took the time to really work out how to tone out some highlights and blend my whole hair through, whilst still giving it a multi-tonal look.
I've had so many compliments and would recommend her to anyone! Thank you

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Response from Charlotte's Academy

Hi Charlene, Thank you so much for your lovely review! Were glad you enjoyed your appointment with imogen x