Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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Great salon, lovely hairdressers

Laura Croft
4th Jul 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

I always have Mollie as my hairdresser and she always colours and cuts it perfectly and nothing is too much trouble. Your salon is so organised and get such a nice vibe from everyone

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Response from Charlotte's Academy

Hi Laura, Thank you so much we will be sure to pass it on to Mollie that you enjoyed your service with her x

Amazing !

Fiona Holland
4th Jul 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Absolutely brilliant facial today! Derma planing and facial left my skin noticeably brighter and fresh looking! I’ll certainly be back

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Response from Charlotte's Academy

Hi Fiona, Glad you were left feeling fresh after your facial, Kerry is very passionate about the dermaplaning so We will be sure to pass on your words to her, We look forward to seeing you again soon x

Mrs

Anonymous
4th Jul 2022
Team Member: Ellie
5.0

Lovely friendly salon, Ellie is very talented and I love my cut and colour

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Response from Charlotte's Academy

Thank you for your lovely review. We will pass on the kind words to ellie x

Toner and cut

Janice Mew
4th Jul 2022
Team Member: Liam
5.0

Really pleased with Toner colour and cut.

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Response from Charlotte's Academy

Hi Janice, Were glad to hear you are happy with your hair! thank you for leaving a review x

Perfect

Ann Findlay
2nd Jul 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

As always everything was done to perfection. Have been a client for a few years and definitely wouldn't go anywhere else. She has the perfect team as well.

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Response from Charlotte's Academy

Hi Ann, Thank you for your review. Its great to hear you enjoyed your experience in the salon, We look forward to seeing you again soon.

Extensions

Anonymous
2nd Jul 2022
Team Member: Liam
5.0

Fantastic service and attention to detail, highly recommend Liam ??

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Response from Charlotte's Academy

Thank you so much for your review x

Waxing

Anonymous
30th Jun 2022
5.0

Came in for waxing today and Karen is amazing. So kind, gentle and more importantly makes you feel at ease. Incredible lady

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Response from Charlotte's Academy

Hi There, Thank you for your review, its great to hear you felt at ease with karen. We hope to see you again soon x

Haircut

Janina Richmond
29th Jun 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Lovely friendly young lady, very pleased with my hair cut.

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Response from Charlotte's Academy

Thank you for your lovely words Janina x

Head of foils

Shareena Wilkinson
28th Jun 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

I always love coming to Charlottes so friendly and unlike some salons I feel at home there! Mollie always does a great job and Tillie too thanks girls!

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Response from Charlotte's Academy

This is the experience we hope every customer of the salon has, Thank you for your amazing review, We look forward to seeing you again soon! x

Colour and Cut with Ellie

Frances Nunn
27th Jun 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

First time with Ellie I love the colour and cut!! Thank you enjoy Go Ape and Thorpe Park this weekend- see you again soon

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Response from Charlotte's Academy

Its great to hear you're happy with your hair! We look forward to seeing you in the salon again soon, and ellie will be able to fill you in on her adventures x

Ruby matthews

Gina Matthews
25th Jun 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie is amazing!! She’s talented, customer focussed with their requirements. Fantastic x

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Response from Charlotte's Academy

Thank you so much for your great review! We will be sure to pass on the kind words to mollie x

Mrs

Sandra Hall
24th Jun 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Liam was excellent

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Response from Charlotte's Academy

Thank you for your review, We're glad to hear you were happy with your appointment with liam x

Dermaplaneing

Jean Newnham
21st Jun 2022
5.0
Appointment verified by SaloniQ Software

Had a great facial. Would highly recommend, would definitely be using again.

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Response from Charlotte's Academy

Hi jean, Thank you for your review. Is there anything we can improve for your next visit to make you feel more pampered? x

A much needed post Festival treatment!

Karen Slater
20th Jun 2022
Team Member: Kerry
5.0
Appointment verified by SaloniQ Software

Booked a treatment with Price is Wight. Very happy with therapist and treatment!

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Response from Charlotte's Academy

Hi Karen, Amazing to hear Kerry got you feeling back to your pre-festival self! Hopefully we will see you again soon x

Hair change

Jane Ridley
20th Jun 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Lovely professional girl.

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Response from Charlotte's Academy

Hi Jane, Thank you so much for your review. Ellie does take pride in her work so she will be pleased to hear this. We Look forward to seeing you again soon x

TOTAL RELAXATION

Anonymous
18th Jun 2022
4.5

Excellent massage, enjoyed the extra scrub with massage - skin feels lovely and smooth. Will do another!

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Response from Charlotte's Academy

Thank you for your review anonymous! We're Glad you enjoyed your massage with scrub. Is There anything we can do differently next time to improve your experience with us?

Well pampered :)

Brigette Wickett
16th Jun 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

I had full head of foils with a couple of shades which i love, offer lots of advice about how to promote better hair growth and condition and they use beautiful smelling products which have left my hair super soft. Extremly friendly salon and i highly recommend. Wonderful experience. Thank you xx

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Well pampered :)

Brigette Wickett
16th Jun 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

I had full head of foils with a couple of shades which i love, offer lots of advice about how to promote better hair growth and condition and they use beautiful smelling products which have left my hair super soft. Extremly friendly salon and i highly recommend. Wonderful experience. Thank you xx

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Response from Charlotte's Academy

Hi Brigette, Thankyou for your wonderful review. We're so glad you enjoyed your appointment with liam. Hope to see you again in the salon x

Beautiful luxury pedicure!

Zoe Morgan
16th Jun 2022
Team Member: Karen
5.0
Appointment verified by SaloniQ Software

Highly professional. Friendly and my toes look smashing!

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Response from Charlotte's Academy

Hi Zoe, We're glad you and your toes are happy with your trip to see us! look forward to seeing you next time x

Excellent service

Selina Atkins
15th Jun 2022
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

Lovely relaxing atmosphere from start to finish. Fantastic end result highly recommend.

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Response from Charlotte's Academy

Thank You Selina, It was lovely to meet you and your daughters! we hope you guys enjoy your new hair x

Amazing hair cut

Ann Cromie
14th Jun 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

I love coming to see Abi, she’s such a talented and lovely lady. She’s so friendly and does an amazing job.

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Response from Charlotte's Academy

Always lovely to see you Ann, We're glad to hear you enjoy your time with us x

Fantastic Salon

Carole Mckerracher
14th Jun 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte and her team provide a calm, friendly, professional service, which makes having my hair done a very pleasant experience. She is always up-to-date with techniques and products. Cutting and colouring are top-notch and prices are reasonable. For this reason I have been a committed customer for over 15 years.

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Response from Charlotte's Academy

Thank you Carole!, We really appreciate your feedback. As always it's lovely seeing you in the salon and we look forward to seeing you on your next appointment.

Great haircut

Helen Bulbeck
14th Jun 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Brilliant cut - so listened to what I needed.

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Response from Charlotte's Academy

Thank you Helen. Glad you enjoyed your visit to the salon, Hopefully we'll see you soon!

Excellent as always

Sally Trottman
13th Jun 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Lovely color so happy with hair at moment

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Response from Charlotte's Academy

Thank you Sally, Always lovely seeing you x

First class Luxury Manicure & Pedicure

Dawn Mabey
10th Jun 2022
Team Member: Monika
4.5
Appointment verified by SaloniQ Software

Thank you to Monika for a fantastic pamper this afternoon. Very professional service. Looking forward to my Hydration Facial next week

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Response from Charlotte's Academy

So glad you enjoyed your pamper!, We look forward to seeing you again soon x

Colour correction

Jamie Lee-Vernon
1st Jun 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Colour corrected the orange/ brown tones I had through my roots (half head), toned down the blonde on the ends as much as possible& cut& blended in the dead ends and breakage.
Honestly amazing job!

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Response from Charlotte's Academy

So glad you’re happy with your hair! Thank You so much for your review. We look forward to seeing you soon x

Waxing

Viv Kearney
27th May 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

I went for a pre-holiday waxing package with Monica. She is so thorough, not missing a hair. She is also a lovely friendly person. Thoroughly recommend.

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Response from Charlotte's Academy

Thank you so much for your review, we will pass on your kind words to monika x

Finest in Cowes

Stephen Hastings
22nd May 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

As always I come away satisfied, having had an easy chat and a wonderful experience in the very pleasant surroundings of a first class salon. Prices very reasonable for Gentleman what more can I say.
And as Arny once said....................
"I'll be back" ?

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Response from Charlotte's Academy

Thank you for your lovely review, see you on your next appointment!

Great hair cut and finish

Adele Deacon
19th May 2022
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Nothing was too much trouble for Mollie, she continued to cut my hair until I was happy with it, difficult for her as I really wasn’t too sure what I wanted. Extremely pleased with the service. Booked another appointment for June.

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Response from Charlotte's Academy

We’re glad you enjoyed your service with mollie, we will pass on the amazing review to her!

Really impressed!

Zoe Morgan
18th May 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

I'm a mobile hairdresser. Don't like going to the hairdresser's!! Ellie was so professional, educated, confident and LISTENED. Priceless..x

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Response from Charlotte's Academy

So glad you feel comfortable with us! We will pass your lovely words onto ellie x

Excellent

Dawn Smith
17th May 2022
Team Member: Imogen
5.0
Appointment verified by SaloniQ Software

As always… great hair cut and perfectly styled. Imogen is lovely always makes me feel comfortable. We have a good time putting the world to rights and I look forward to my appointments.

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Response from Charlotte's Academy

Thank you for your review Dawn, We look forward to seeing you again soon x

Miss

Kelly Quinn
14th May 2022
Team Member: Monika
4.5
Appointment verified by SaloniQ Software

Monika was great, she did a comprehensive assessment, gave good clear advice and delivered an amazing procedure.

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Response from Charlotte's Academy

Thank you for leaving us your review, We're Glad you had a good experience in the salon x

Great cut

J
13th May 2022
Team Member: Ellie
4.5
Appointment verified by SaloniQ Software

Happy with the cut and very quick

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Response from Charlotte's Academy

Thank you for the review!x

Half head foils

Maxine Simpson
13th May 2022
Team Member: Abi
5.0

Lovely thanks

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Response from Charlotte's Academy

Thank you for your review Maxine, We are glad you are happy with your experience x

Eyebrow wax

Anna Bailey
12th May 2022
Team Member: Karen
5.0
Appointment verified by SaloniQ Software

Lovely job on the eyebrows and lovely to see an old friend! Will definitely be coming back to CA as per.

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Response from Charlotte's Academy

Thank you anna, We look forward to your next visit x

Super relaxing

Jessica Whittington
11th May 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Had the best top to toe massage. Felt super relaxed and at ease. Monika listened to my health problems and knew exactly where to add pressure and where to go gentle. Best massage I've had!

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Response from Charlotte's Academy

Thank you for your lovely review Jessica x

Thanks for a great haircut ?

Karen Dove
30th Apr 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Great haircut, lovely colour, great service thankyou Charlotte x

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Response from Charlotte's Academy

Thank you so much karen, We look forward to seeing you again x

Velvet skin - amazing

Penny Oatley
30th Apr 2022
5.0
Appointment verified by SaloniQ Software

Sorry not good at remembering names even seeing twice this for amazing massages. Booked for same treatment next month and can’t wait to come back. This is the best place to come for a little TLC ??

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Response from Charlotte's Academy

We look forward to seeing you again soon penny!x

Overdue haircut

Anonymous
29th Apr 2022
5.0

Extremely pleasant time whilst having my hair cut. Ellie is always keen to make you feel relaxed/ comfortable and very happy to chat about almost anything.

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Response from Charlotte's Academy

Thank you so much for your amazing review, We will pass this over to Ellie x

Great haircut

Lizzy Wright
29th Apr 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

I was very pleased at the way Abi took her time to cut and style my hair to what I wanted , which she has done before !

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Response from Charlotte's Academy

Thank you for leaving your review Lizzy, We are very glad you were happy with your service you had with Abi. We look forward to seeing you in the salon again soon x

Massage

Sarah Fish
27th Apr 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Fabulous as always

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Response from Charlotte's Academy

Thank you Sarah, Its always a pleasure to see you in the salon x

Unfortunately not what I asked for and no fix

Deana Nugent
26th Apr 2022
2.0
Appointment verified by SaloniQ Software

Nice salon and friendly group of people.

However, I was detailed in what I asked for: Cut up to my hair line and angled round to the front so it’s longer.

I did say at the time that it could’ve gone shorter at the back.
I telephoned the salon an hour later as I left with something not what I asked for.
Was told I could come back in and get what I wanted but I’d have to pay or I could wait until the 9th May.

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Response from Charlotte's Academy

Hi Deana

Thank you for your feedback, we do really appreciate hearing about our clients experience.

While we are really pleased you found the salon and our team pleasant, we are disappointed that you have not been able to rate our service, value and more importantly your overall result as highly.

Our team always ensure to ask our clients if they are happy with their work before they leave the salon, especially during our student training sessions and our records show this was carried out after your appointment. If we are told on the day a client is not satisfied, we do all we can to rectify the problem before you leave. We always want our clients to leave happy.

Because the training sessions are free of charge, and we don't availability with the students untill the 9th of May, we would only be able to fit you in for a paid appointment before then, or we would be happy to have you back at no charge at our next available session.

If you'd like to come in before the 9th of May, we would be happy to offer a (20% discount) with one of our stylist as a gesture of goodwill.

Thank you again for your feedback
Best wishes
Charlotte

Top to toe massage & spa … amazing! Best full body massage ever!

Cloe Denham
23rd Apr 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Sorry I can’t remember the other lovely lady’s name who did my massage but she was amazing! Mum was super impressed with Monika too. The spa is as so beautiful, an absolute surprise, we had no idea how big it was. Everything was so clean and it’s been a very long time since I’ve felt that relaxed. Can’t wait to return very soon! Also thank you to the lovely girls on reception for being so welcoming.

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Response from Charlotte's Academy

Thank you Cloe, Were glad you enjoyed your time with us and managed to have some much needed down time, We hope to see you again soon, next time you may be able to get out in our garden for some sunshine x

Superb

Coral Andrews
23rd Apr 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monika is absolutely superb. So professional and so lovely. Her massages are prescription to my neck. Thank you Monika.

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Pampered

Carole Copperwheat
22nd Apr 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

So enjoyed my visit today. My neglected hair received 100% attention from Charlotte who cut with skill and her patience in styling rewarded by the result.
I bounced out!

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Response from Charlotte's Academy

Hi Carole,
Thank you for the lovely review and I hope you enjoy your new hair do. (Hope you get on with the heated rollers ok)
I look forward to seeing again soon
Best wishes
Charlotte x

Best salon ever!!!

Leanne Brine
21st Apr 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Always great service, professional and never disappointed

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Colour

Mary-Ann Barton
20th Apr 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Perfect from beginning to end . Liam as ever a delight .

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Not enough time

Jane Ansell
20th Apr 2022
3.5
Appointment verified by SaloniQ Software

Kerry was lovely but unfortunately enough time was nit allocated for my gel removal and deluxe manicure.

As she was running 15 minutes late I downgraded to a normal Manicure but her next client was waiting before she had even finished filing my nails.

Certainly not Kerry‘s fault but I felt under pressure and decided not to have the varnish put on. Also a little bit of confusion as your normal Manicure mentions hand and arm massage but Kerry was not aware of this
So I ended up with a simple express

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Response from Charlotte's Academy

Hi Jane,
Thank you for drawing this to my attention.
Im so very sorry you were unhappy with your treatment and I will definitely be looking into why not enough time was booked out for your treatment.
Please feel free to contact personally to dicuss how we can improve our services.
Best wishes
Charlotte x

Great

Andrew Moore
19th Apr 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie has been cutting my hair for a while. Always a smile and a great cut.

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Straightening and cut

Judi King
16th Apr 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Brilliant as always. Very relaxing.

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