Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
412 verified reviews
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Value
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Overdue haircut

Anonymous
29th Apr 2022
5.0

Extremely pleasant time whilst having my hair cut. Ellie is always keen to make you feel relaxed/ comfortable and very happy to chat about almost anything.

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Response from Charlotte's Academy

Thank you so much for your amazing review, We will pass this over to Ellie x

Great haircut

Lizzy Wright
29th Apr 2022
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

I was very pleased at the way Abi took her time to cut and style my hair to what I wanted , which she has done before !

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Response from Charlotte's Academy

Thank you for leaving your review Lizzy, We are very glad you were happy with your service you had with Abi. We look forward to seeing you in the salon again soon x

Massage

Sarah Fish
27th Apr 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Fabulous as always

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Response from Charlotte's Academy

Thank you Sarah, Its always a pleasure to see you in the salon x

Unfortunately not what I asked for and no fix

Deana Nugent
26th Apr 2022
2.0
Appointment verified by SaloniQ Software

Nice salon and friendly group of people.

However, I was detailed in what I asked for: Cut up to my hair line and angled round to the front so it’s longer.

I did say at the time that it could’ve gone shorter at the back.
I telephoned the salon an hour later as I left with something not what I asked for.
Was told I could come back in and get what I wanted but I’d have to pay or I could wait until the 9th May.

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Response from Charlotte's Academy

Hi Deana

Thank you for your feedback, we do really appreciate hearing about our clients experience.

While we are really pleased you found the salon and our team pleasant, we are disappointed that you have not been able to rate our service, value and more importantly your overall result as highly.

Our team always ensure to ask our clients if they are happy with their work before they leave the salon, especially during our student training sessions and our records show this was carried out after your appointment. If we are told on the day a client is not satisfied, we do all we can to rectify the problem before you leave. We always want our clients to leave happy.

Because the training sessions are free of charge, and we don't availability with the students untill the 9th of May, we would only be able to fit you in for a paid appointment before then, or we would be happy to have you back at no charge at our next available session.

If you'd like to come in before the 9th of May, we would be happy to offer a (20% discount) with one of our stylist as a gesture of goodwill.

Thank you again for your feedback
Best wishes
Charlotte

Top to toe massage & spa … amazing! Best full body massage ever!

Cloe Denham
23rd Apr 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Sorry I can’t remember the other lovely lady’s name who did my massage but she was amazing! Mum was super impressed with Monika too. The spa is as so beautiful, an absolute surprise, we had no idea how big it was. Everything was so clean and it’s been a very long time since I’ve felt that relaxed. Can’t wait to return very soon! Also thank you to the lovely girls on reception for being so welcoming.

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Response from Charlotte's Academy

Thank you Cloe, Were glad you enjoyed your time with us and managed to have some much needed down time, We hope to see you again soon, next time you may be able to get out in our garden for some sunshine x

Superb

Coral Andrews
23rd Apr 2022
Team Member: Monika
5.0
Appointment verified by SaloniQ Software

Monika is absolutely superb. So professional and so lovely. Her massages are prescription to my neck. Thank you Monika.

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Pampered

Carole Copperwheat
22nd Apr 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

So enjoyed my visit today. My neglected hair received 100% attention from Charlotte who cut with skill and her patience in styling rewarded by the result.
I bounced out!

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Response from Charlotte's Academy

Hi Carole,
Thank you for the lovely review and I hope you enjoy your new hair do. (Hope you get on with the heated rollers ok)
I look forward to seeing again soon
Best wishes
Charlotte x

Best salon ever!!!

Leanne Brine
21st Apr 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Always great service, professional and never disappointed

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Colour

Mary-Ann Barton
20th Apr 2022
Team Member: Liam
5.0
Appointment verified by SaloniQ Software

Perfect from beginning to end . Liam as ever a delight .

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Not enough time

Jane Ansell
20th Apr 2022
3.5
Appointment verified by SaloniQ Software

Kerry was lovely but unfortunately enough time was nit allocated for my gel removal and deluxe manicure.

As she was running 15 minutes late I downgraded to a normal Manicure but her next client was waiting before she had even finished filing my nails.

Certainly not Kerry‘s fault but I felt under pressure and decided not to have the varnish put on. Also a little bit of confusion as your normal Manicure mentions hand and arm massage but Kerry was not aware of this
So I ended up with a simple express

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Response from Charlotte's Academy

Hi Jane,
Thank you for drawing this to my attention.
Im so very sorry you were unhappy with your treatment and I will definitely be looking into why not enough time was booked out for your treatment.
Please feel free to contact personally to dicuss how we can improve our services.
Best wishes
Charlotte x

Great

Andrew Moore
19th Apr 2022
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie has been cutting my hair for a while. Always a smile and a great cut.

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Straightening and cut

Judi King
16th Apr 2022
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Brilliant as always. Very relaxing.

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