Serene Hair & Beauty

Great !!

What a lovely and positive experience today! After my last visit 'elsewhere' left me feeling deflated, frumpy and old fashioned, Clare soon had me feeling fantastic and my hair looking sleek and modern! I may not look it on the outside but thank you for restoring my inner goddess!

Everything was good and jemima so friendly and great at her job. Very pleased with the results.

Following from my last review, I would just like to say how wonderful Jacqui has been with regards to my complaint and appreciate that she took time out of her Bank Holiday weekend to read my email and deal with my complaint. One bad appointment with a stylist doesn’t make a bad Salon, I have been with Serene for a number of years and will continue to go there to get my hair done. So thank you Jacqui

*name removed* did my hair today as Clare who I usually use was unavailable, which I was told, my appointment was at 13.15 today Sat 29th April, I received a phone call at 9am asking if I could go in early so I arrived at 12.45, told her what I wanted done which was full head of foils, the colour is nice and the cut is ok, I still needed to shape my hair around my face when I got home, or rather my neighbour did, but when I told her how I wanted it styled, which is how I have always had it styled, I got told sorry I don’t have time for that, you didn’t ask for it when you booked your appointment, something I have never had to do before, so it just got straightened but not very well as she was in a rush then told me she could curl my hair but it would take another hour, it was gone 4pm by this time. I did express how unhappy I was and that I had never to say at time of booking the appointment how I wanted it styled and usually I have the foils done then hair washed then cut then styled (many many hairdressers have always done it this way) not dry, straighten then styled to be told that she wanted to make sure it was done correctly which is why she couldn’t style the way I have always had it done. No apologies and still paid the full money when I left. I did say to Clare that she will be doing my hair from now on if I come back. To make things worse my neighbour said to me I thought you were getting your hair done today. The stylist said that the person who does the bookings didn’t give her enough time for my appointment and had other clients waiting. Totally not happy with the service today, I have been coming to Serene for 3/4 years and have never experienced this before and other members of staff knew I was unhappy with my hair.

Good

Good Service again with Pauline

Love my colour. Thanks Clare ?

Another wonderful cut and colour, my hair always looks and feels so healthy after my visit

A relaxing couple of hours - great job as always - thanks Pauline

After coming back to the salon, I was very satisfied with my hair. It's exactly how I wanted it. It looks just like the picture I showed Jemima. She is such a nice person. I felt at ease. As I'm not much of a talker. It's a nice atmosphere in the salon. And you get a whole pot of tea. Which helps with the long time your in there for. The young girl finished off my hair well too, but I forgot her name. I will return in the future.

My daughter and I left happy as usual.
Brilliant colour and cuts.
We'll never go anywhere else

Pauline is an excellent cutter and understands what I am aiming for with my very thick hair.

Pauline is an excellent cutter and understands what I am aiming for with my very thick hair.

First time using this salon. Clare was great with my 93yr old, partially sighted mother.
The style she gave mum really suited. Booked another appointment would definitely recommend

Amazing

Always 5 star experience at Serenes
Clare is fabulous
All the girls are
Thank You x

Wonderful service as always. Highly.recommend!

Very good cut as usual. I wouldn't keep coming back after all these years if I didn't like it.

Fabulous service! Wonderful staff! and my colour was great! Highly recommend

Always an enjoyable, relaxing experience with great results

Had a great colour and cut Thank you Jemema

Jemima understands exactly what I need be it weaves, or stripes really happy with the results

Jemima understands exactly what I need be it weaves, ballange or stripes really happy with the results

Very decent, professional

Another great haircut from Clare - thank you. I always get lovely compliments from friends and family after my visit to the salon and look forward to attending appointments when I can.

Meghsn is a very professional beautician. One you csn either enjoy a friendly chat or just sit and wallow in peace and quiet. Facial, manicure/pedicure waxing. All carried out to a very standard ndard

As always an amazing cut and colour from Jacqui.

Great experience. Highlights and cut perfect, just how I wanted it. Megan was very professional and friendly. I would definitely recommend

Absolutely 100%happy. Megan wonderful transformed myhair from grey strawlike to soft and great. She work efficiency and knows exactly what to do. A very good experience.
Thank you Megan.

Lovely, friendly atmosphere. Jacqui did a great job colouring and cutting my hair. I will definitely be recommending Serene to all my friends. Thank you, Jacqui!

Very pleased ?

Great salon with a great atmosphere. Clare was amazing from start to finish! Had some great advice and gave me better than I hoped for!

Megan, did just as I asked. Lovely lady so gentle with doing my hair and was cheerful and happy and polite

If you haven’t visited Serene yet, then you should.
Clare is an absolute star. So friendly and professional and you leave with exactly what you asked for.
Highly recommend.

I am very with the outcome of my visit today the Jemima did a lovely job on my hair am very pleased as it really made me feel better

Very relaxing experience with a great result

Pauline always cuts and colours my hair and after losing my mum recently, yesterday’s visit made me feel so much better. Thanks Pauline x

Very pleased with my new hair style and the colour is perfect! Thank you Clare. Look forward to seeing you soon x

Took my daughter for a long overdue hair cut. Both really pleased with the results. She loves it, as do I, and I’m also happy with how healthy it now looks. Thank you so much.

Great haircut as always never disappointed great value and staff see you again soon

Happy with hair cut

Happy with my hair cut

I had a blow dry with Ruby today and she was amazing! I have so much volume and I’m so pleased. Can’t wait to book back in with her.

Pauline is a clever and thoughtful stylist. Great job

Excellent as always ,clare always cuts my hair to how I want it , amazing thank you

Pauline is an excellent stylist in my opinion with emphasis on cutting.

lovely

Always an enjoyable experience.

As always very pleased with the results

Jemima is fab, she does my hair really lovely, just what I asked for & all the staff are so nice & helpful. Thank you! X