Response from Purdy & Power
Thank you for your review, we really appreciate the feedback.
Very sorry about the clipper nipping your sons neck, we have now checked over our equipment since. Management felt they didn't need to deal with the matter as Charlotte already had.
With the current circumstances the cost of all cleaning products and PPE has risen. With regards to change of personal masks they do not need to be changed between clients, only after removing them to eat or drink. Aprons are optional, they are not a legal requirement to wear as a salon we choose not to wear them.
The charge is for; disposable cups, face masks, visors, dividers, anti-bacterial products, hand sanitiser and so on.
If you have experienced a customer to not be temperature checked they may have already been previously and just popped to the shop so no need to check again. I assure you that they have to have them checked before entering as our door is left locked.
If you wish to speak to us further, please contact the salon.
Thank you again for your review.