At The Lounge

I really don't love my hair and expressed that in the salon l while I was there. I booked in for balayage and explained with picture reference that I wanted to keep the contrasting tones I had in my my hair and build on it. I explained that wanted the light parts lighter and higher but needed to keep the dark in my hair'. I also said absolutely no orange tones. And please pin my hair as I have an event . Instead I was talked into baby lights which I explained I was not familiar with and went with it out of trust. On reflection this was a complete mistake as the result is an all over lighter colour with an almost total loss of the contrast I had throughout the hair .. and to me my hair now looks totally orange in general as a result. It is so far away from what I wanted and asked for and when I explained this I was told next time you can add dark (??!) I also feel the roots are way too light. I as you can tell am seriously disappointed in the colour . As for the styling although it looked good at the time it was not pinned as asked instead I was told it would be done tighter to last. I explained that my hair falls quickly and was told to put some spray in when I got home (!!?) . Without any other options I did this as instructed but it fell so much it did not last till the following morning. I guess the worst part is when I look in the mirror all I see is orange and no contrasting colours. I don't hate it but it's about a million miles from love.. and really wish I hadn't done anything as I don't want to damage my hair and have spent quite a bit of money on this and feel like I wish I could go back before and start again.

Really great experience all round. Thoughtful and informed consultation, really friendly and attentive staff and expert colouring. Delighted.

It’s difficult to find a hairdresser that understands how to do a good curly cut, but today I had the best one ever. I’m so happy.

This was my first experience of this hairdressers and it was a lovely experience throughout. The cut and thinning was exactly as requested. Very pleased and would recommend, I’ll definitely be returning!

Great haircut and experience with Betsy, she’s super nice and gives great advice. I love the way she does me hair and will keep coming back.

Sarah always understand what I wants and is really precise with how she cuts. She’s really very skilled.

All the staff were welcoming, Betsy was so helpful and friendly. A fabulous cut and style with care being taken to get it just right. Thank you

Always leave with my hair feeling and looking amazing, Betsy is really knowledgeable and I trust her with colouring my hair.

Great service chose a lovely colour for my hair and great style

Very honest, professional advice . So pleased with both cut and colour. Will return

Excellent! Can’t thank Sarah enough and can’t wait for the next round of hair treatments and cuts!

Friendly, good value, excellent cut and blow dry.

Sarah is great, very professional and she always does such a good job and my hair always looks so nice. Thank you so much Sarah ☺️

I’m really fussy over who cuts my hair and I was really nervous going to a new hairdresser but Betsy knew what she was doing and instantly put me at ease . Love my new cut and it’s going to be so much easier to maintain . The test is always in whether I can do it myself the next day and I can safely say the answer is yes . Thank you so much for listening and understanding me .

First appointment today and I couldn’t be happier with the welcome from Sarah, her refreshing advice and colour recommendation. I’ve come out thrilled with the colour and cut and some renewed confidence in my hair.

Thank you so much it was a much needed boost?????

My first visit to The Lounge today and I will be going back. All the staff were friendly, professional and took the time to advise on colour and style. I’m over the moon with my new hair colour and style. Thank you so much Cella and BB

BB always knows what I want, and what I need. Sometimes they are not the same thing! She is a genius.

Great stylist. Highly recommend. Wonderful service and a very happy me!!

As usual Betsy did a lovely cut and blow dry. A very pleasant, cheerful young lady. Definitely will keep using her.

This was my first visit to The Lounge Faversham and so pleased with the result. Betsy did a perfect job (I'm quite hard to please with my hair) I cannot fault it at all. Perfect job, thank you so much.

I have been one Sarahs'clients for over 7 years now and trust her completely on every level. All the staff are bright, friendly and professional.

Came to Sarah to cut my hair short after a while it growing it out and she did such an excellent job of giving me exactly the result I wanted and communicating with me about the process

Sarah is the Best hairdresser Iv ever had ?lovely salon very friendly ❤️ I left there feeling a new person loads of bounce’ ill be back xx

Over 20yrs I've had the pleasure of having my hair styled/coloured and cut by Cella, and never once have I been disappointed. Would Highly recommend.

I booked in pretty last minute with Betsy, she did the most amazing job with my hair and I am so happy with it!

The Lounge should also be recognised through the zen like hair cut I received today
I’m not a frequent customer of hair salons, but trust Cella implicitly. Delighted that I can hand my hair over to her and she intuitively cuts what suits me.
I highly recommend the professional and peaceful service
Thank you!

Fantastic cut and excellent service. Thank you

This was my first visit to Lounge and i was very, very impressed. Betsy is a marvellous stylist and i was very pleased with the results of my colour and how she cut and styled my hair. Some salons can by very chaotic but this was peaceful and relaxing. I was also impressed that they brought me a pot of tea not just a mug.

Always feel welcome and confident result will be perfect

If Betsy could do to my face what she does to my hair I’d be a very fortunate woman!

Bee was very kind to fit me in today and gave me a very professional cut. Thank you, BB

Great cut, wash and blow dry. Am always confident with the results.

Betsy did an amazing job on both colour and styling my hair! I wanted to go super blonde but she advised me this would be detrimental for my hair- she was honest about what was realistic but the hair still lifted a lot and looks healthier than ever after a generous trim! Two weeks later the colour is gorgeous and my hair is in great condition. I will definitely be booking back in with her ❤️ my time in the salon was very relaxing with constant coffee refills and lovely staff checking in on you :)

I feel so grateful yo have such confidence in ‘ my’ stylist! Hair is so important to the way one feels -every day. Thank you

I was a little bit stressed as I was 4 years+ since a professional cut. No need, the salon atmosphere is calming and everyone is friendly, I now have a fabulously detailed cut, so good, thank you

I am very happy with the way cella takes her time in cutting my hair very pleased

Loved the whole experience. Cella is a wonderful hairdresser.

Pop in for a quick bangs trim and always made to feel super special.

Today was my first visit to The Lounge and Betsy was brilliant. Her consultation beforehand was so thorough and today she completely changed my hair for me. After having children my hair has been so weak and lacked any style and for the first time in 4 years I feel like the old me a little bit. Excellent value for money and she worked for 3 hours straight fixing me up. All the staff were very friendly too! Thank you.

PS it is a lovely salon too with great massage chairs!

Betsy listened to my comments and we discussed possibilities of re styling and enhancing colour. She took so much care in every cut she made,she really cared .
I was so happy with my new hair style I got quite emotional. She is a very gifted stylist and I would recommend her to anyone.

Excellent as always.

Excellent, as always

Always a great cut. I’ve had numerous compliments every time I’ve just visited the salon.

As ever, Sarah dressed my hair beautifully - it looked healthy and glossy. She is simply the best!!

Sarah is amazing, she did a great job!!! I like myself so much and that's thanks to Sarah xxx

BB worked her magic as always!

First visit to the Loung & I was not disappointed. My Bob is razor sharp. I look like a new woman!

Amazing as always, great advice given and top quality service

The perfect cut and gorgeous colour, I left with hair so shiny I was stopped on the street ♥️

Cella worked her magic .. look and feel fab!