True Hairdressing

83, High St, Gravesend, Kent, DA11 0BH

About us

True Hairdressing - Warm and friendly hair professionals. Precision cutting, blowdrying, extensions and a Wella Master Colour Salon

In 2001, True Hairdressing was created by the husband and wife team Phil & Jane Hales. Since then, it’s been an outstanding success, growing in size and reputation. With their daughter Jade part of the team, they’ve created a family business that cares for the customer.

The Salon takes every chance it can to learn new techniques with its supplier Wella and utilises every possible opportunity for staff training. Trust in the team at True to transform your look.

Read more...

Opening hours

Monday Closed
Tuesday 09:30 - 16:00
Wednesday 09:30 - 20:00
Thursday 09:30 - 20:00
Friday 09:30 - 18:00
Saturday 09:00 - 16:30
Sunday Closed

Services

Hair

Reviews

4.96
696 verified reviews
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Value
Result
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Great Experience

Kim Costen
28th Apr 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

I rarely have my hair cut as it makes me really anxious, but wanted to find a hairdresser to go to every few months. I booked online and chose Laura. She was absolutely lovely! She listened to what I said and made suggestions which I was really happy with. I was very happy with the cut & blow dry and have booked in with her again for August for a cut and colour. She made me feel very relaxed and I also really enjoyed the shampoo. Will look forward to my next appointment.

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Response from True Hairdressing

Thank you so much for your lovely review Kim, it is most appreciated.
Phil True Hairdressing Gravesend

Hair cut & colour

Jackie Farrugia
27th Apr 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

Enjoyable experience - very friendly atmosphere & precision cut & colour by Laura as always.

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Response from True Hairdressing

Thank you so much for your lovely review Jackie, it is most appreciated.
Phil True Hairdressing Gravesend

Haircut and blow dry

BERMET JOHNSON
22nd Apr 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

It was my first haircut at your salon and I’m very happy with results. Laura did an amazing job, very polite and friendly. She paid attention to what I wanted and successfully delivered. Thank you, you got yourself a new returning client.

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Response from True Hairdressing

Thank you so much for your lovely review Bermet, it is most appreciated.
Phil True Hairdressing Gravesend

Consistently great!

Sarah
21st Apr 2023
Team Member: Jade
5.0

I always look forward to my visits to True and the lovely team. Thank you Jade for a great cut and pamper today.
True’s service and attention to detail is consistently great.

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Response from True Hairdressing

Thank you so much for your lovely review Sarah, it is most appreciated.
Phil True Hairdressing Gravesend

Consistently Great

Sarah Slater
21st Apr 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

I always enjoy my visit to True, the team are always welcoming and provide a great service. Great hair cut by Jade and colour advice.

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Response from True Hairdressing

Thank you so much for your lovely review Sarah, it is most appreciated.
Phil True Hairdressing Gravesend

Happy

Valerie Martin
15th Apr 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Excellent quality of service never had a bad experience over the years. Staff friendly & welcoming , special thank you to Helen for her expertise & advice. I always leave the salon a happy customer.

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Brilliant Service

Lorraine Carter
15th Apr 2023
Team Member: Katie
5.0
Appointment verified by iSalon Software

Very relaxed salon, lovely and clean, everyone is very friendly! Highly recommend.

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Response from True Hairdressing

Thank you so much for your lovely review Lorraine, it is most appreciated.
Phil True Hairdressing Gravesend

Excellent

Christine West
14th Apr 2023
Team Member: Katie
5.0
Appointment verified by iSalon Software

Katie always does a brilliant job ??

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Response from True Hairdressing

Thank you so much for your lovely review Christine, it is most appreciated.
Phil True Hairdressing Gravesend

Spring shake up

Brian Hughes
13th Apr 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

Great service and as usual great hair cut

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Response from True Hairdressing

Thank you so much for your lovely review Brian, it is most appreciated.
Phil True Hairdressing Gravesend

Highlights

Helen Gay
12th Apr 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Fabulous results as always .. all staff are so friendly..wonderful family run business

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Response from True Hairdressing

Thank you so much for your lovely review Helen, it is most appreciated.
Phil True Hairdressing Gravesend

Cut and blow dry

LUCY ALLSOP
7th Apr 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Great service. Helen cut my hair well according to my hair type. Very happy with the result.

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Response from True Hairdressing

Thank you so much for your lovely review Lucy, it is most appreciated.
Phil True Hairdressing Gravesend

Fabulous Visit

Kerry Browne
5th Apr 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

I went in wanting something new, I came out with the exact look I was searching for, and feeling fabulous. Jade was spot on, as usual, couldn’t be happier!

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Response from True Hairdressing

Thank you so much for your lovely review Kerry, it is most appreciated.
Phil True Hairdressing Gravesend

Initial consultation

Kay Sugg
5th Apr 2023
Team Member: Jay
5.0
Appointment verified by iSalon Software

Great first impressions! Popped into the salon to discuss what I wanted and to arrange the appointments, was offered the chance to have the initial consultation there and then, which was very helpful and convenient. Friendly staff, helpful advice and flexible approach. Looking forward to my follow up session and getting my style and colour done.

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Highlights

Keeley Harris
3rd Apr 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

I’ve been a customer at True Hair dressing
For over ten years I have enjoyed every time I go ! Everyone makes you feel nice and the end results are always lovely! Most of all it’s the care and therapy from them that’s amazing ! Thank you x

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Response from True Hairdressing

Thank you so much for your lovely review Keeley, it is most appreciated.
Phil True Hairdressing Gravesend

Holiday Hair

Val Miller
1st Apr 2023
Team Member: Jay
5.0
Appointment verified by iSalon Software

Jay is not my usual stylist but she did an excellent job of colouring and cutting my hair with real care.

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Cut blow dry highlights

Frances Chase
30th Mar 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

Laura is always helpful and goes beyond just a hair cut

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Response from True Hairdressing

Thank you so much for your lovely review Frances, it is most appreciated.
Phil True Hairdressing Gravesend

Perfect haircut!

Billie
23rd Mar 2023
Team Member: Jay
5.0
Appointment verified by iSalon Software

Left the salon with my hair exactly how I wanted it thanks to Jay - hair looks and feels lovely!

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Response from True Hairdressing

Thank you so much for your lovely review Billie, it is most appreciated.
Phil True Hairdressing Gravesend

Updated haircut!

Susan Coxon
23rd Mar 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Great haircut as always from Helen, staff always listen to your thoughts and suggest good ideas .I’ve gone from a longer style to a short one and love it.

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Response from True Hairdressing

Thank you so much for your lovely review Sue, it is most appreciated.
Phil True Hairdressing Gravesend

Taking care of hair

Anonymous
20th Mar 2023
Team Member: Philip
4.5

Professional, expert advice and skill in managing and taking care of my hair. Calm and assured manner......will definitely return.

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Response from True Hairdressing

Thank you so much for your lovely review, it is most appreciated.
Phil True Hairdressing Gravesend

Just right

Geraldine Cox
17th Mar 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

Phil listened and with lots of suggestions. I got beautiful styled hair. Magic. Thank you Phil. It’s age appropriate. I’ll make it harder for you next time.
The staff are pleasant and attentive. My shampoo was the best. Thank you.
I enjoyed my visit and look forward to many more.

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Response from True Hairdressing

Thank you so much for your lovely review Geraldine, it is most appreciated.
Phil True Hairdressing Gravesend

So accomodating

Carmen Gibson
17th Mar 2023
Team Member: Katie
5.0
Appointment verified by iSalon Software

We got our times muddled up and ended up being late, we were still attended to and the staff were so accommodating Always a first class experience

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Response from True Hairdressing

Thank you so much for your lovely review Carmen, it is most appreciated.
Phil True Hairdressing Gravesend

Hair cut and style

Anonymous
17th Mar 2023
5.0

Wonderful welcome, listened and gave great advice, also very happy with the end result, shall come back

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Response from True Hairdressing

Thank you so much for your lovely review, it is most appreciated.
Phil True Hairdressing Gravesend

Very Happy.

Jackie O'harra
17th Mar 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

Once again the ‘The Best’ haircut and advice on products to suit my hair.
Nice atmosphere with friendly staff.

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Response from True Hairdressing

Thank you so much for your lovely review Jackie, it is most appreciated.
Phil True Hairdressing Gravesend

Latest visit

Gina Mercer
16th Mar 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

As usual, my visit was a very pleasant experience ?

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Gina, it is most appreciated.
Phil True Hairdressing Gravesend

5*

Rachel Stevens
13th Mar 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

First time visiting True Hairdressing and it was lovely! Everyone from reception, the young ladies and Jade were friendly and welcoming. Jade T took time and care as I had not been before, and I came out extremely happy with my new hair!

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Rachel, it is most appreciated.
Phil True Hairdressing Gravesend

Cut/blow dry

Sue Finch
10th Mar 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

Amazing as always very friendly Salon and atmosphere is great. Would definitely recommend the salon.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Sue, it is most appreciated.
Phil True Hairdressing Gravesend

As good as Vidal Sassoon!

Karen Williams
9th Mar 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

I am so glad I found Jade. She does a great job on my highlights and cut and dry and managed to create a perfect pink colour match for me.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Karen, it is most appreciated.
Phil True Hairdressing Gravesend

Relaxing as always ?

Catherine Gurney
8th Mar 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

Laura has been doing my hair for most of the last 12 years. She has always been attentive to my requirements and made suggestions as appropriate. I would definitely recommend True Hair & Beauty and Laura.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Catherine, it is most appreciated.
Phil True Hairdressing Gravesend

Best salon ever!

Irmak Osmam
8th Mar 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

Second time I’ve been to this hair salon and I’ve never been happier. I usually struggle trusting people with my hair but Jade is a wonderful hair stylist and from what I can tell a wonderful person. Really appreciate her expertise and vision. Thank you again Jade!

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Irmak, it is most appreciated.
Phil True Hairdressing Gravesend

Perfect

Babs Dufton
3rd Mar 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

I love coming here everyone is so friendly and lovely. I'm always pleased with the finished result . Laura is so helpful and gives great advice . In fact Helen,,Phil and jade have all cut my hair and have always made a great job. The best hairdressers ever

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Babs, it is most appreciated.
Phil True Hairdressing Gravesend

Excellent

Kelly Ralph
1st Mar 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

I am extremely pleased with my cut and finish. Staff at true hair are wonderful

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Kelly, it is most appreciated.
Phil True Hairdressing Gravesend

Fabulous as ever

Denise Lingham
25th Feb 2023
4.5
Appointment verified by iSalon Software

I have been a customer for more years than I can remember and I always leave the salon with my hair looking great. I have had many changes of style and colour and have never felt style blocked . A great friendly team and professional service

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Denise, it is most appreciated.
Phil True Hairdressing Gravesend

Excellent salon

Melinda Huffer
22nd Feb 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

Phil enjoys 6 skills required by a professional hairdresser:1 helpful 2.good communicator 3.very knowledgeable 4.polite 5.precise 6.consistent.
I love my haircut and was admired by my colleagues at the conference.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Melinda, it is most appreciated.
Phil True Hairdressing Gravesend

Great!

Mandy
17th Feb 2023
Team Member: Philip
5.0

Excellent hairdressers! Phil and his team are welcoming and knowledgable the whole hairdressing experience is a real treat with amazing hair results.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Mandy, it is most appreciated.
Phil True Hairdressing Gravesend

Above & beyond

Pat Hutchings
16th Feb 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

Wanted a new colored & hairstyle. Laura stepped up. Brilliant result.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Pat, it is most appreciated.
Phil True Hairdressing Gravesend

Highlights

Helen Gay
15th Feb 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Superb quality of hairdressing as always .. friendly helpful & very knowledgeable

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Helen, it is most appreciated.
Phil True Hairdressing Gravesend

Fringe cut

Catherine Skelly
13th Feb 2023
5.0
Appointment verified by iSalon Software

Fabulous place for a haircut & a great location - staff very helpful & friendly - highly recommend this place - C

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Catherine, it is most appreciated.
Phil True Hairdressing Gravesend

Today's appointment

Valerie Miller
11th Feb 2023
Team Member: Katie
5.0
Appointment verified by iSalon Software

Usual excellent service from this salon.

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Consultation

Jus
11th Feb 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Warm friendly atmosphere lovely service great experience

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Jus, it is most appreciated.
Phil True Hairdressing Gravesend

Fabulous

Kerry Smith
10th Feb 2023
Team Member: Laura
5.0
Appointment verified by iSalon Software

Laura achieved my colour expectations yet again. Chilled and relaxed, I left with a great cut, such soft hair after colour- very happy that True and their great team are going above and beyond every time xx

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Kerry, it is most appreciated.
Phil True Hairdressing Gravesend

Highlight

Anonymous
10th Feb 2023
2.5

My experience was very bad,. The service what I get was not what I was expecting. My experience is do highlights different way and not like I get and very expensive for actually nothing .

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Response from True Hairdressing

So sorry for this late reply. We are so sorry that you were disappointed. We hope we performed the service as per our consultation.

Very happy

Nicola Laverty
10th Feb 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

Phil was friendly & helpful, as were other members of staff I had contact with. Very happy with the cut. Lovely salon. Will definitely return.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Nicola, it is most appreciated.
Phil True Hairdressing Gravesend

One of the best hairdressers in Gravesend !

Lesley Hurley
3rd Feb 2023
Team Member: Katie
5.0
Appointment verified by iSalon Software

What a lovely girl, very friendly and easy to speak to.! This hairdressers always comes out tops for me .
It's bright and cheerful in there and the standard of hairdressering in my opinion is exceptional!
I came out one
happy and satisfied customer .My hair looks fantastic!!

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Lesley, it is most appreciated.
Phil True Hairdressing Gravesend

True Hairdressers feedback

Anonymous
3rd Feb 2023
Team Member: Helen
5.0

Helen is an excellent stylist. There is always a warm, friendly atmosphere at True Hairdressing.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review, it is most appreciated.
Phil True Hairdressing Gravesend

New style and root tint

Christine Suat
30th Jan 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Lovely friendly staff from Helen herself to the girl who did my colour to the girl who washed my hair and gave me my complimentary treatment (appointment running late so given free as a sorry)
All staff very attentive.
Love my new cut

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Christine, it is most appreciated.
Phil True Hairdressing Gravesend

Wonderful

Stella Hales
27th Jan 2023
Team Member: Helen
4.5
Appointment verified by iSalon Software

Helen is a lovely lady who looks after her clients very well.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Stella, it is most appreciated. We take on board your comments.
Phil True Hairdressing Gravesend

First time at True Hairdressing

Kate Daly
26th Jan 2023
Team Member: Jade
5.0
Appointment verified by iSalon Software

Warm welcome on arrival. Appreciated the professional advice on styling and time and care taken by Jade. Very pleased with the result - thank you!

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Kate, it is most appreciated.
Phil True Hairdressing Gravesend

Happy

Maria Groves
25th Jan 2023
Team Member: Keren
5.0
Appointment verified by iSalon Software

The girls are always so welcoming. They know about their products . Always give good advice.A perfect visit as always . I have been using the salon for over 20 years and would highly recommend. 5star

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Maria, it is most appreciated.
Phil True Hairdressing Gravesend

TRUE HAIR EXPERIENCE

Jenny Brooker
21st Jan 2023
Team Member: Philip
5.0
Appointment verified by iSalon Software

Excellent service, including advice about tint colour and a haircut that is always admired by friends and family. Super coffee and biscuits. The music was not to my taste though.

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review, it is most appreciated. We take on board your music comments
Phil True Hairdressing Gravesend

New year, new hair

Anita Clarke
19th Jan 2023
Team Member: Helen
5.0
Appointment verified by iSalon Software

Such a treat as always ,so relaxing and such a friendly team ,Helen makes me feel so happy and comfortable at every appointment , I now have blonde again fabulous hair colour and a new haircut thankyou so much helen so needed a pamper xx ?

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Response from True Hairdressing

So sorry for this late reply Thank you so much for your lovely review Anita, it is most appreciated.
Phil True Hairdressing Gravesend