William Charles Hair

Had a great pamper thank you Rona and a big thank you to Franky for fitting George-ann in for her hair cut. We both are over the moon love my colours xx I'd give you all more than 5 if I could.

Really good colour and cut - and full assessment of what's needed and really consulted on what you want and listened to. Very friendly people and lovely touches like little hand & head massage and the offer if fizzy or still water and coffee of choice

Entering the salon feeling as usual under pressure and a bit fractious and dowdy; I was soon soothed by the William-Charles team; Latte, Head and shoulder massage. Then a fabulous hair cut and bang on trend blow dry by the enormously skilled Rona.
I left with beautiful hair; feeling fabulous, sexy and with a twinkle in my eye. This is my experience of the William-Charles effect.

And when I returned home my husband said I looked stunning- particularly the blow dry! And our 11yr old son thought my hair was awesome.

Based on reviews I went armed with iPad photos and magazine pictures to ensure colour I wanted and cut would be crystal clear. After a bill of £216 I left saying I needed more "warmth" as in the salon I looked very mousy. Next morning I cried.The gold/caramel/honey highlights were non existent and instead a dull salt and pepper ashy mousey helmet sat on my head. My email to this salon on Wednesday has had no response . The staff are charming and attentive but for me the results even had a friend ask if I had "had a go" myself. I shall now buy a supermarket colour to try to lift the dreary colour and use another salon to give me what i had stressed I wanted..DARK ROOTS/RICH WARM SLICES.
I did tell ***** that I had in the past, received similar colours to those she suggested for the roots and these had resulted in a pinky plum colour against the scalp. Of course I now have exactly what I predicted and ***** said "next time" we could go a couple of tones darker and also add some warmth (which is what I paid for at that appointment)
Utterly disappointed and look like I have had wood ash combed through my hair. Fair skinned this makes me look ill and as am now going through as IBD attack, pretty cross about the whole experience. When I wrote the morning after I did expect a response (of some sort). Instead, not a thing. Not what I call professional though others may just accept this from a suburban salon.

as always a treat to go to William Charles,Emily always does a great job! hand massage today and a head massage all good!

I have been going to William Charles for about 15yrs.
Always great service, always great colour and cut. They all make you feel extreme welcome, and nothing is too much trouble. It's also a great team and you can tell all the staff love Rona and Russell. Rona will work in my hair as long as it takes so she and I are completely happy. Would never go anywhere else. Every time I have my hair done there I come out feeling great!!

Very good

Rachel did a fab job and was very personable and welcoming as was everyone.
The massage was very welcome and I was well supplied with tea.
All in all a very positive experience for my first time at the salon. I will be back in May for Rachel to work her magic again.

Excellent experience and extremely helpful staff plus lovely complimentary additions all helped to make this first trip to William-Charles really enjoyable. I would certainly go again and would have no hesitation in recommending them

However the biggest plus was that they are dog friendly!

Chris Haygarth

Yesterday I went into William Charles and from start to finish I was made to feel truly welcome. I had my hair transformed in a few hours from an over coloured black, which was gently cleansed out to a gorgeous copper/brown. Followed by a botanical treatment which has made my hair feel amazing. I feel back to 'me' with my new hair. All the staff looked after me so well and I loved the experience. Rona, Russell, Joe and team really understand your feelings and the true meaning of customer service. See you in 4 weeks
Kerry

Best hairdressers in town

Excellent again, thank you Emily!

Excellent!! Cut and colour

Excellent and very friendly service

I have been useing William Charles for over 6 years now.The quality of service is second to none, the salon owners Russel and Rona along with my stylist Jo and other members of the team always make me feel most welcome . If you are new to the area or dissapointed with the salon you are useing I would thoroughly recommend you pop into William Charles and find out for yourself .
Mark Hoyle

I have used this salon for years and have always been able to have any stylist and know that I can trust tnem to do a good job.
Rachel did a first class cut today and the girl who washed my hair was caring znd expkained what she was doing. Will continue to use this salon.

Rona & the Team are a highly professional. And were brilliant as always. Pleasant, Welcoming, polite & communicative in all aspects of my visit there today 28/01/2017. Have recommended to family & friends. Would never visit any other salon.

Tricia

Had a great experience today. They not only pamper you you feel valued as a customer. They take the time to talk and listen and take an interest in you. I love the head and hand massages. Thankyou Rona for today

This salon can tame my hair! Beautiful Avesta products sooth and calm, and I always have a good cut which = compliments. Friendly atmosphere, helpful staff.

I have just spent the most relaxing afternoon at William Charles. They are all fabulous but especially Rona who does my cut and colour. She asks every time how previous colour and cut worked out, any changes, any concerns. She gives my answers her upmost attention every time and works towards making the cut, colour and experience a joy.

Fantastic & brilliant. I love Emily doing my hair& she remembers just how I like it. Would have been a 10/10 except I got rather wet when the colour was being taken off.
Thanks Emily, take care

Friendly & professional staff. Great colour & cut

What a lovely experience we had my daughter loved every minute of

Great service and superb hair cut from Emily - best one we have found locally in years

William Charles are the best hair salon in Tenterden without a doubt. They fit me in around my crazy work schedule and always make me smile. It is more like having a pamper day with friends than having a routine root tint!

As always - had an excellent cut and colour from Joe and the team, and would really recommend WILLIAM Charles hairdressers

I always have a very good experience at William Charles .
Emily cuts my hair very well indeed and is very pleasant company .

Really great team who make you very welcome and comfortable Aveda products make hand massage and hair wash sumptuous!

Yet again Emily has worked wonders with my hair, transforming my short bob into an incredible up do for tonight's party. Thanks LOADS Emily, you're the best!

Very attentive staff with personal attention

What a great way to start Christmas Eve, a relaxing massage and a fantastic cut. The staff couldn't do more for you and you leave the salon rejuvenated and feeling and looking great.
If only the rest of Christmas was as relaxing...

Always excellent. A very relaxing experience in a welcoming, friendly, warm environment. Great service and results.

Great colour and happy feel about the salon.

My daughter was very nervous and it's taken me 3 years to get her to the hairdressers. I have to say how great full I am to them, for taking their time with her.
She really enjoyed her experience today, and cannot wait to go back again.
Thank you again
Karen and Fiona

If I could, I’d come here every week to get my hair ‘done’. Because I always leave feeling like a million dollars. Rona understands my tricky hair and how to cut it so that it keeps its style and looks natural. On the subject of natural, the colour is fabulous. My natural blonde is even more natural now! Everyone compliments me on my hair but really Rona should take all the credit.
It’s more than just a cut. All the staff are friendly; the service is excellent. I love the head massage – so relaxing. Endless teas and coffees. It feels more like dropping in on friends than going to a formal salon.
I am proud to tell people that Rona at William Charles salon ‘does’ my hair.

Lovely experience , always a pleasure to spend a few hours at the hairdressers

The staff are friendly, the products are lovely (
and most importantly, the hair expertise is very good. I recommend this salon as a London experience in the provinces!

Great salon _recommend

Always a fantastic experience.lovely people,relaxing atmospher,so much more than just a haircut !! Oh,and red wine too !!

Great as always

LOVE this salon. You couldn't wish to meet a nicer bunch of people in a relaxing atmosphere. Staff are excellent, cut and colour was brilliant (as always). I couldn't recommend this salon highly enough :-)

I'm so glad that I found William Charles after years of bad experiences with other hairdressers. I've lost count of the number of times that I've walked in feeling like a scruffy old drudge, and walked out feeling like a million dollars.

You get loads of thoughtful little extras here - back and neck massage, hand massage, hot stones and even a bit of lipstick, artfully applied before you leave.

Rona is amazing. She's taught me so much about how to treat and style my hair and it's never looked so good.

Amazing Hair created by Fabulous Frankee

Rona (salon co-owner) is a superb men's stylist with a 'can do' attitude. Best in tenterden!

Absolutely loved my head neck massage before haircut .. my hair was given a conditioning treatment and a trim looks fabulous thankyou xxx

After turning up a few hours late Russel and his team fitted me in for colour cut and finish.
Left feeling fantastic..
Thank you to everyone, you never fail me..
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The best hairdressers I have been to! I wouldn't trust anyone else with my hair ... Joe has looked after my hair taking it from blonde to brown to dark brown and now to red over the years, and I have loved it every time! Always amazing cuts, fabulous colours and a great welcome from all the staff every single time you come in - I cannot recommend highly enough!

The experience was quite good. Wasn't expecting the massage which was nice and surprising, no other hairdressers offer this service - maybe they should!

Brilliant experience and lovely staff always very friendly and welcoming

The service was awesome. The staff are really friendly, it's a lovely environment and I'm really pleased with my new haircut/colour. I felt truly pampered, the free hand massage was great too!