Jo & Cass Hair & Beauty Lancaster, Lancashire

9 Great John Street , Lancaster, Lancashire, LA1 1NQ

About us

In our Lancaster hair and beauty salon, we offer a variety or services for hair and beauty. Our team of hair stylists and beauty experts in Lancaster will have the solution for all your hair and beauty needs.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Friday 09:00 - 19:00
Saturday 08:30 - 17:00
Sunday Closed

Reviews

4.90
1,178 verified reviews
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Value
Result
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wonderful service

Rebecca
2nd Mar 2025
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

stylist stayed after hours to make sure my hair was done perfectly.

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Cut and colour

Natalie Green
2nd Mar 2025
Team Member: Erin
5.0
Appointment verified by Shortcuts Software

Erin was fabulous. She talked me through colour options and she was full of knowledge. Professional and friendly. Love my hair šŸ’•

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Thank you !

Pam Houghton
2nd Mar 2025
Team Member: DAVID
5.0
Appointment verified by Shortcuts Software

From the moment I arrived there was a warm welcome and kindness. David, talked through with me hair cut designs and together we settled on a new style.
He explained how he would undertake the cut. I really enjoyed my time and David did a great job re styling my hair
He makes his clients feel special and I came away loving the new style and having enjoyed my morning !
Thank you
Pam

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Thank you !

Pam Houghton
2nd Mar 2025
Team Member: DAVID
5.0
Appointment verified by Shortcuts Software

From the moment I arrived there was a warm welcome and kindness. David, talked through with me hair cut designs and together we settled on a new style.
He explained how he would undertake the cut. I really enjoyed my time and David did a great job re styling my hair
He makes his clients feel special and I came away loving the new style and having enjoyed my morning !
Thank you
Pam

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Great!

Carol
1st Mar 2025
Team Member: FAYE
5.0
Appointment verified by Shortcuts Software

Faye is a fab hairdresser. Very good at the technical side but also a lovely manner.I think she's the best.

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Beauty

Karen Riley
1st Mar 2025
Team Member: Chloe beauty
5.0
Appointment verified by Shortcuts Software

Thoroughly enjoyed having my eyebrows done and massage yesterday. Thanks Chloe x

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Beautiful highlights

Sarah
1st Mar 2025
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Iā€™ve just had my monthly appointment with lovely Danielle at Jo and Cass where I had my roots done and some extra shimmers put in through the length. My hair looks amazing, really natural and flawless. It looks identical to my sons naturally blond hair. Danielle is definitely the best colourist in the area. Sheā€™s incredibly talented and would cost 3 times more in London. Weā€™re lucky to have her in Lancaster! The whole experience with all the staff was just lovely, theyā€™re all so kind, helpful, welcoming and friendly. Iā€™ve never had my hair done any where else in 30 years.

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Nina

Nina
27th Feb 2025
Team Member: DEANNA
5.0
Appointment verified by Shortcuts Software

Very good cut, obviously experience with curly hair like mine.

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Hair restyle &colour

Rebecca
27th Feb 2025
Team Member: Jade
5.0
Appointment verified by Shortcuts Software

Lovely salon,all friendly, Jade was lovely & listened to everything i wanted, she was brilliant & love my colour & she got the cut perfect

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Happy

Alf Whiteside
26th Feb 2025
Team Member: Lois
5.0
Appointment verified by Shortcuts Software

Happy

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Happy Customer

Joanne Smith
26th Feb 2025
Team Member: LIAM
5.0
Appointment verified by Shortcuts Software

Brilliant stylist. Very welcoming and puts you at ease

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Great service

Heidi taylorv
24th Feb 2025
Team Member: TJ
5.0
Appointment verified by Shortcuts Software

Really friendly knows what sheā€™s doing allways styles my hair lovely and understands what I need

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Fab as always

Riding Diane
24th Feb 2025
Team Member: Holly
5.0
Appointment verified by Shortcuts Software

Fab experience- perfect cut and colour! Thankyou xx

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Amazing

Austin
23rd Feb 2025
Team Member: Erin
5.0
Appointment verified by Shortcuts Software

I absolutely loved my experience at jo and cass yesterday. Erin did amazing with my hair and explained to me how many times to use heat and lower my heat tool usage. Erin took great care with me making sure I was comfortable and made me feel amazing after the appointment

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Amazing

Sam Solloway
22nd Feb 2025
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Always does exactly whatā€™s needed. Fantastic colouring and cutting. Really friendly and relaxing. Amazing experience

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Great experience

Sally Charlton
21st Feb 2025
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

I love coming to Jo & Cass - all the staff are brilliant, super friendly and welcoming. Danielle is a fantastic stylist and always gets my hairstyle just right.

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A cut above

Jean
21st Feb 2025
Team Member: PAIGE
5.0
Appointment verified by Shortcuts Software

Love coming to this salon. Calm, friendly atmosphere and Paige is just excellent at cutting and styling. Never been so happy with my hair!

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Hair cut

Sarah Lomax
21st Feb 2025
Team Member: Rachel
5.0
Appointment verified by Shortcuts Software

Always a pleasure to have my hair cut and coloured by Rachel, to enjoy a couple of hours of chat and to go away feeling so much smarter than when I came in.

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Amazing experience as always!

Jenny
20th Feb 2025
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Danielle is so lovely and makes you feel at ease. She is really knowledgeable and I'm really glad I've found her to sort my curly hair out! At other salons, I've walked out feeling like a frizzy haired poodle but Danielle gives me a modern cut and always ensures it looks nice to leave.

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Lovely experience

Jo
20th Feb 2025
Team Member: SAMANTHA
5.0
Appointment verified by Shortcuts Software

I enjoyed meeting Sam yesterday and she did a lovely job cutting my hair

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Another great hair colour appointment

Margaret Owen
20th Feb 2025
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Another great hair colour from Danielle. A thoroughly enjoyable exoperuence

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Lovely experience

Jane Dunning-Lewis
18th Feb 2025
Team Member: Chloe beauty
5.0
Appointment verified by Shortcuts Software

First time having Chloe do my nails. She was really helpful and had a lovely chat.

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Paige is amazing

Jessica House
16th Feb 2025
Team Member: PAIGE
5.0
Appointment verified by Shortcuts Software

Paige is amazing, wonderful experience as always

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Happy

Suzanne Wareing
16th Feb 2025
Team Member: VICKY
5.0
Appointment verified by Shortcuts Software

I have always had a nice time when I have my hair done I have a new stylist and sheā€™s top. Funny and I like the chat and I like my hair so very hsppy

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Excellent service

Janette Street
16th Feb 2025
Team Member: HOLLY
5.0
Appointment verified by Shortcuts Software

As always Hollie colours my hair beautifully, she always listens to me and advises . She takes her time and my colour is always perfect.

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5 stars

Rowena
16th Feb 2025
Team Member: ELLIE
5.0
Appointment verified by Shortcuts Software

Really took time to discuss what I wanted and took extra time and effort with blowdrying and styling.

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Hair appointment

Helen
16th Feb 2025
5.0
Appointment verified by Shortcuts Software

Lovely haircut and colour. Very relaxing experience, looked after with cups of tea, loved the lie down hair washing chair! Hayley was a great stylist.

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Happy customer

Marie
15th Feb 2025
Team Member: Chelsea
4.5
Appointment verified by Shortcuts Software

Another great appointment with Chelsea. She listens to my requests and makes some recommendations which results in a great colour result and a happy outcome. Thank you!

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Graham so good

Anonymous
15th Feb 2025
5.0

Exelent experience lovely pamper

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Suthers

Paddy
14th Feb 2025
Team Member: Chelene beauty
4.0
Appointment verified by Shortcuts Software

The therapy was excellent

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Amazing service and relaxing atmosphere

Lucy Curwen
5th Feb 2025
Team Member: MIA
5.0
Appointment verified by Shortcuts Software

As soon as I arrived at the salon I felt comfortable and relaxed. Mia listened to my concerns about my hair, afford advice and suggestions which was lovely. To top it off I got a lovely head massage and the bestest iced coffee I have ever had! The salon wasn't too busy so it was nice and relaxing. I have booked in for a full colour service! Would highly recommend!

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Hair

Steven Trousdale
28th Jan 2025
Team Member: LIAM
5.0

Fab as always

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Facial

Pamela Johnson
26th Jan 2025
Team Member: Chelene beauty
5.0
Appointment verified by Shortcuts Software

Excellent treatment. Therapist is kind and considerate

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Childā€™s haircut

Sarah
26th Jan 2025
1.0

We brought our anxious 4-year-old into the salon for his haircut. It was recommended to cut his hair with scissors due to the noise of the clippers potentially adding to his distress. We thought this was good advice and we agreed. What we didnā€™t anticipate was the time it took to cut his hair - 1 hour. He was surprisingly initially very calm and accepting of the haircut until 45 minutes later when the hairdresser had to bring in another hairdresser because she said that she was struggling to cut his hair based on the fact he had a double crown. The next hairdresser was faster but there was still a lot to cut even though he had been 45 minutes in the chair. The end result is appalling. He looks as though his hair has been cut with blunt scissors. Bits of hair sticking up at the back, wedges of hair as not feathered in and choppy around the ears. He became distressed as the second hairdresser cut his hair with him complaining about the itchiness of the hair falling onto him. As he had a towel around his shoulders, she stated ā€œyou canā€™t possibly feel thatā€. They made what was initially a good experience into a very stressful situation resulting in a very amateur haircut. I would not recommend anyone to take their child who is nervous about having their hair cut to this salon. AVOID AT ALL COSTS.

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Response from Jo & Cass - Lancaster

Dear Sarah,

Thank you for sharing your experience with us. We apologize that your 4-year-old's haircut took longer than expected and that the end result did not meet your expectations.

We regret that the duration of his haircut took longer than expected and that the end result was not satisfactory however, with your son getting agitated our stylists were told to ā€œjust leave the top and just cut his fringeā€ as a result of this they werenā€™t able to finish the haircut to the high standard we would expect. (I am also aware that we gave you a 50% discount on the day as the hair cut was not up to standard)

We appreciate your feedback regarding the use of scissors for his haircut, and we always strive to provide personalized services for our clients, with this being said we all do get our scissors sharpened every 2-3 months.

With regards to the towel around your sons shoulders, we couldnā€™t get him to wear a gown to make him feel comfortable whilst getting his hair cut, a towel would be the next best thing as itā€™s softer material for his skin.

Our goal is to always provide professional and quality services, and we are disappointed to hear that we did not meet this with you and your child. We hope you will give us another chance to make it right in the future.

Thank you,
The team at Jo & Cass - Lancaster

Natural blond colouring

Sarah
25th Jan 2025
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

I had a lovely experience as usual, the salon is friendly and welcoming and Danielle is just amazing. Sheā€™s incredibly skilled and I always walk out with gorgeous hair.

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Above and beyond!

Liz Titterington
24th Jan 2025
Team Member: VICKY
5.0
Appointment verified by Shortcuts Software

Having been told I would probably be admitted to hospital any time soon therefore missing my regular appointment I spoke to Vicky to explain and she arranged to do my hair the following day! Sheā€™s amazing.

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Hair cut and blow

Andrea Bookless
24th Jan 2025
Team Member: Rachel
5.0
Appointment verified by Shortcuts Software

Fab cut. Good advice

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Cut and Blowdry

Lucia
24th Jan 2025
Team Member: LIAM
5.0

Liam is fantastic.

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Definitely worth paying for a seniorExperienced stylist

Louise
23rd Jan 2025
Team Member: ELLIE
5.0
Appointment verified by Shortcuts Software

I walked in and asked if I can get a cut wash toner & blow dry, Ellie was brilliant she cut my extensions exactly how I wanted them and added a fringe & more shape in, the toner tied all my hair in perfectly & the trainee was brilliant the head massage was as perfect.

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Colour with Lois

Emma
22nd Jan 2025
Team Member: Lois
4.5
Appointment verified by Shortcuts Software

Overall good experience, repeat booking with lois, does a great job, quick and efficient. Friendly and skilled.
Lovely man offered me coffee and was brushing up and checked whether i wanted any more drinks
Only negative was the usual relaxing hair wash spoiled a bit by having students learning who were quite noisy, nice to see them excited but not professional for a relaxing experience for the client.

Coffee not as good as previous years, no longer Atkinsons?

Will defintely be back

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Happy

Alf whiteside
22nd Jan 2025
Team Member: Lois
5.0
Appointment verified by Shortcuts Software

Happy

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Brilliant!

Fiona Aiken
19th Jan 2025
Team Member: LYNDSEY
5.0
Appointment verified by Shortcuts Software

Holly ( sorry, I don't know which Holly) has given me beautiful highlights and Lyndsey has given me a great cut ( as usual!).

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Great colour

Alison
18th Jan 2025
Team Member: Holly
4.5
Appointment verified by Shortcuts Software

Holly is a creative colourist.

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Beauty

Anonymous
17th Jan 2025
5.0

The massage therapist was very professional. She knew what she was doing and it was the best massage Iā€™ve had ever.

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Blow dry

AngelaMercer
16th Jan 2025
Team Member: HOLLY
5.0
Appointment verified by Shortcuts Software

Lovely as always Holly Benson x

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Another good haircut

Cathryn
15th Jan 2025
Team Member: TJ
4.5
Appointment verified by Shortcuts Software

Always very happy with the way TJ cuts my hair.

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28th November

Rachel
28th Nov 2024
Team Member: DANIELLE
5.0

I have been going to a local salon in Morecambe for years I took a chance 3 months ago as I couldn't get booked in for a hair appointment at my local salon for a wedding. I decided to try Jo and cass in Morecambe. I loved the service and my hair so much that I decided to return today but try jo & cass in lancaster. Danielle did my hair today, I had a full head of baby lights toner and cut and styled. I really love it, she really listened to everything I wanted and did such a good job. Shes a lovely girl aswell very easy to talk to. It is definitely worth the money as you do get pampered. I will definitely be returning again. Thank you xx

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Best

Alona
27th Oct 2024
Team Member: HELEN
4.5
Appointment verified by Shortcuts Software

An excellent master with ā€œgolden handsā€. Everything is fast and high-quality!

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Gorgeous Hair

Clair
25th Oct 2024
Team Member: Lois
5.0
Appointment verified by Shortcuts Software

Gorgeous hair as always!

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Cut away

Fiona
25th Oct 2024
Team Member: DANIELLE
4.5
Appointment verified by Shortcuts Software

My second haircut at Jo & Cass with Danielle. In my opinion a better experience and end result to the first cut as I felt Danielle got the measure of what I actually wanted and listened to my feedback from my first cut and took it all on board, I felt she was more confident going with my request for short cropped hair ( sides & back) and lots of thinning out. Iā€™m naturally grey haired and my main request to Danielle is not to look ā€˜Frumpyā€™ . So, Iā€™m pleased to say Iā€™ve got a trendy, modern, individual, personalized hair cut, just what I asked for. Thank you Danielle x

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