Jo & Cass Hair & Beauty Lancaster, Lancashire

Had my hair put up for.a day at the races. Danielle knows exactly what she’s doing and my hair stayed pristine the whole day and night and looked fab. Thanks Danielle xx

Always a good experience, well looked after and always feel welcomed

Great. Color was what I wanted and chatty.

She always friendly she always knows what l want done we have a good catchup

Another great hair cut with Molly today. The salon was clean and tidy. Molly is always lovely to chat to and is very knowledgeable. I am very pleased with my hair style.

Totally chilled, really friendly & very skilful.

Samantha was lovely and very knowledgable. She was kind and patient and very keen for me to have the exact result I wanted. Delighted!

I loved the service and friendly chats with Hannah and thoroughly enjoyed my experience in Jo & Cass' hair salon.

Excellent treatment

Was very happy with my hair. Holly always gives out good advice and knows how I like my hair. She is brilliant!

Super grateful for my consultation and hair cut with David. I went on recommendation, and now I can not recommend him highly enough. He totally got me, and my style, and made me feel like a million dollars! He’s my go-to stylist now, and I’m so glad I found him. Thank you, David!

Thanks to Ruby for my pedicure. A skilled practitioner who put me at ease. An excellent listener. A therapeutic experience.

A brilliant experience from start to finish, all the staff were polite and welcoming and the salon was inviting. Matthew is a great stylist, he listened to what I wanted and made great suggestions which I trusted and resulted in a beautiful style and cut, this was my first visit to the salon in Lancaster and I will definitely be returning. Thank you :)

Becca did an incredible job - best highlights I have had. I will be coming back from London to see Becca for my hair!! Highly recommend Becca she is awesome!

Becca did an incredible job - best highlights I have had. I will be coming back from London to see Becca for my hair!! Highly recommend Becca she is awesome!

Always a perfect cut.

Once again such a warm welcome at reception…it was so nice to see Hannah before she became Mrs. Hartley! She’s got this I can tell…they’re going to have such a special day. Anyway, onto my hair. Wow just wow!! I love my fringe and taper….what an amazing job and the straightness of my hair - turned so many heads walking through town!! (In a good way ofcourse). My Amazing roots and the shimmers she did last time stand out even more. I just love the magic Hannah creates - she is always so kind and patient. thank you so much - my hair is my crowning glory!
My hair was washed by Erin and that head massage didn’t disappoint - it was so lovely. She knows the right amount of pressure and water temperature….she always asks if it’s alright - she’s brilliant! Her customer service and care is way above, always welcoming and so kind. I felt pampered.
See you next time xox

Stylist was very professional and made me feel relaxed. She was very Kind and helpful. The apprentice that helped her (Sienna) was very good, she brought me a drink and gave me an amazing head massage. I have re booked in as I really enjoyed the service given.

Really pleased with my hair and colour.

I want thank Yoyah and Holly for there love and understanding when I visited the salon

Obviously a very experienced hairdresser - did an excellent and stylish cut. I'll definitely have my hair done by David again.

Brilliant experience with Vicky. Lovely person and I love my cut and colour

From the moment I walked into the salon until I left, everyone was so friendly and helpful.
Vicky is amazing. Nothing is too much trouble.
An appointment with Jo and Cass is always a day to look forward to.

Had a cut and blow dry with Hannah w/o is as always the perfectionist - she gave me the style I wanted - checked it over and made adjustments until she was happy with it - I was over the moon - just what I wanted

Excellent

Holly the colour therapist is an absolute treasure and Lyndsey does an amazing job of transforming my hair

As always a brilliant haircut/ style highly recommend Matt

As always fabulous friendly service and great result.

Always come to see Paige, she always cuts my hair perfectly! She is so kind and friendly which makes the salon experience so much better ?

Thank you Mathew for rebalancing and cutting my hair into shape again having received a very odd haircut from a different salon

Perfect highlights again from the lovely smiley Toyah. Always fine and to the root and always done so quickly :)

Always a great experience, Toyah is super experienced in kerasstraight/smoothing thanks very much

Alfie was so friendly and even though it was a short visit, I felt comfortable. Alfie did an amazing job and helped bring back a bit more confidence into my life.

Charlene is absolutely brilliant with the CACI machine. Thank you so much Chelene. Highly recommend

Cut and coloured my hair beautifully as usual. Loving the colour and it looks so much neater and thinner now

Another fabulous experience with Holly at Jo & Cass. I trust her to work her magic and she knocks it out if the park every time. I get so many compliments, even as it grows out. Love visiting Jo & Cass, great atmosphere and excellent coffee. The service from the juniors is also great, you can tell they’re trained in what they’re doing and also how to provide great service to clients.

Lois us a great person to be in the company of she is a great stylist and does a great job of my hair colour too

I had an early start to attend a family event, David came in early and ensured I was out on time. My hair was perfect and I felt great.

I have been to the salon before and been happy with the experience.

This time was an unhappy experience. The stylist appeared shocked that I wanted my hair colouring, with his face instantly dropping, despite me having booked for a full head of highlights. He immediately called to an apprentice saying he would need their help doing it as I had too much hair. My hair is thick, but it is only above my shoulders in length.

Although I had booked for a full head, he said to only do 3/4, and I felt as though this was because he did not want to do more than that. I showed him photos of the style and colour I wanted. He did not show me the colour he was going for, I trusted his opinion and that he would follow the images I had shown him. Then when applying the colour he said my hair is lighter than it first looked. This miscalculation became apparent when washing the dye out he exclaimed it was a lot brighter than expected. I had specifically said that I didn’t want a white blonde yet it did come out more white-ish.

He then said he would put a toner in, in order to reduce the brightness. I was not aware that this would cost me an extra £15, and since this was not explained to me and due to the colour coming out other than planned, this felt unfair.

A client arrived for a cut as my dye was being washed out and I then had to wait for him to do that before my cut. The cut was disappointing, with not enough weight taken out of the back, and some parts left uncut, leaving me having to cut some ends at home.

I felt unwelcome and uncomfortable, as if I were a nuisance, despite having booked the appropriate services. I was also unhappy with the result and I definitely will not be returning.

Very professional pedicure with a friendly and helpful assistant. Thank you Chloe.

Hannah always does a brilliant job. I wanted to alter the way I had my colour done and she understood exactly what I wanted to deliver perfect results. She’s also a lovely & very friendly member of your team.

Fab as usual

David listened to what I wanted done with my hair and really did his best to carry out my wishes. I was impressed

Helen always offers great advice and does an incredible job. Extremely happy with new colour and finish.

I thought everybody was so friendly & helpful treated like a queen they keep going with treatment till you are satisfied Claire was so lovely I would & will definitely be going again very satisfied ?

Absolutely brilliant service from Ruby. She was wonderful and I love.my blue and sparkling nails ready for a summer wedding. Thank you!

Liam always puts a smile on my face, my mum and I went to get both our hair cut.
We’re both so happy with our hair and I feel transformed! X

very impressed with cut and finish

Helen always does a fantastic job, she’s always very friendly, helpful and accommodating!!

Graham my Stylist best ever , Been his costumer for many years