Jo & Cass Hair & Beauty Lancaster, Lancashire

9 Great John Street , Lancaster, Lancashire, LA1 1NQ

About us

In our Lancaster hair and beauty salon, we offer a variety or services for hair and beauty. Our team of hair stylists and beauty experts in Lancaster will have the solution for all your hair and beauty needs.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Friday 09:00 - 19:00
Saturday 08:30 - 17:00
Sunday Closed

Reviews

4.89
1,221 verified reviews
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Value
Result
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Atmosphere
Filter by rating

First class

Bernadette Clark
13th May 2023
Team Member: DEANNA
5.0
Appointment verified by Shortcuts Software

Love Deanna. Known Deanna for years brilliant stylist, always listens and always tells the truth,!

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Stunning

Sharyn Farrar
13th May 2023
Team Member: HANNAH
4.5
Appointment verified by Shortcuts Software

Another amazing salon experience with Hannah and Erin! They are both very professional and very kind - I always leave feeling special.

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First class

Bernadette Clark
13th May 2023
Team Member: DEANNA
5.0
Appointment verified by Shortcuts Software

Love Deanna. Known Deanna for years brilliant stylist, always listens and always tells the truth,!

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Naturally curly

Jane
12th May 2023
Team Member: ALFIE
5.0
Appointment verified by Shortcuts Software

If, like me, you love your naturally curly coiled locks, a visit to a hair salon can be a bit nerve wracking unless you’re lucky enough to get a stylist who really understands cutting, drying and colouring curls and has the confidence and patience to style it. My last visit was to Alfie T and can recommend, especially if you have natural curls.

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I’m happy

Anonymous
12th May 2023
5.0

Happy

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Fabulous experience!

Sarah Bellwood
11th May 2023
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

I had a thoroughly enjoyable early morning appointment with lovely Danielle who put my hair up for a wedding. She make me feel amazing and my hair was perfect, th curls lasted all day and my hair looked good the next day, all wavy with a few ringlets. The reception staff were really lovely and made a fuss of me! They helped me chose a blusher from the make up counter and Danielle put it on for me. Thankyou everyone, especially Danielle for making this wedding such a special occasion

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Response from Jo & Cass - Lancaster

Thank you Sarah for this lovely review, i will pass this on to Danielle. We look forward to again soon.

Colour/ shimmers/ cut and finish

Jennifer Birch
8th May 2023
Team Member: CLAIRE
5.0
Appointment verified by Shortcuts Software

Enjoyable experience. Claire is a good stylist and good at chosing colours and shimmers. Enjoyed the back massage whilst having my hair washed just missed the fish projection on the wall.

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Relaxing

V
7th May 2023
Team Member: HANNAH
5.0
Appointment verified by Shortcuts Software

Lovely relaxing colour.
Great service.

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Hair cut

Margaret Boulton
7th May 2023
Team Member: LYNDSEY
5.0
Appointment verified by Shortcuts Software

Lyndsey is a brilliant hairdresser. Such a lovely person

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Somewhat disappointed

Tricia Marsden
7th May 2023
2.0
Appointment verified by Shortcuts Software

Despite the fact Alfie is an amazing hair technician, I did feel he wasn’t given enough time to spend on me and I feel my hair was rushed a little. The time and attention given didn’t feel personal (not Alfie’s fault) and if I had to round it up in a phrase how I felt when I was in the salon was “sensory overload”. There was far too much going on, too noisy and not a relaxing atmosphere at all. The only part I did like was the massage chair but they kept putting the bright lights on above and spoiling the relaxing atmosphere. I do feel awful having to say all this because I’ve always been to Alfie because he’s good at what he does and he’s such a beautiful person but I’m afraid my experience of the Salon (not Alfie) and what I paid for that has left me not wanting to return unfortunately.

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Response from Jo & Cass - Lancaster

Im
So sorry to hear we let you down!
I’ve done a thorough investigation so we can learn from
Our mistakes!
Re archie rushing , this was because it was booked in for a regrowth not highlights , regrowth refers to painting colour on to scalp , and takes 30 mins highlights take in excess of a hour !
Ire salon too busy , jo and cass can cater for all tastes , to be fair most clients like seeing other people s styles etc but for those that don’t we have two quieter salons ones with only three stations !
I regret you were not offered this facility and have asked alfie to mention this to future clients !
I can promise we don’t go for rushing people in and pride ourselves on being thorough,
As a thankyou for bringing this to my attention so we may improve if like to offer you a complimentary treatment and blowdry to try and restore your faith in jo and cass,
Yours sincerely graham

Amazing as always

Victoria Thornton
6th May 2023
Team Member: DEANNA
4.5
Appointment verified by Shortcuts Software

Deana was amazing as always- I wouldn’t have my hair done by anyone else.

Need new teapots and cups as the ones I were given looked filthy!

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Response from Jo & Cass - Lancaster

Im so sorry I’ll order new ones now !
May i ask were they glass ones or white pottery

Fabulous!

Sarah Bellwood
6th May 2023
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Danielle made my hair look amazing, she gave me excellent advice about my highlights. It’s lovely to have someone you can trust who will always do her very best for you and your hair. She’s incredibly kind and friendly. I look forward to seeing her. Ruby did my eye brows, and gave me a pedicure and manicure and she made me feel thoroughly spoilt. I’ll definitely book in with her again. Fabulous experience all round!

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Fabulous

Anonymous
5th May 2023
5.0

Beauty Department, is the best in the whole area ❤️. Had shellac colour fingers and toes. Yana is absolutely brilliant, what can I say can't recommend highly enough.

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Fabulous

Louise M Robinson
5th May 2023
5.0
Appointment verified by Shortcuts Software

Can't recommend Jo and Cass highly enough.
Graham has been doing my hair for years would never have anyone else.

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Great salon

4th May 2023
Team Member: PAIGE
5.0
Appointment verified by Shortcuts Software

As always, punctual, polite, and very talented.

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Hair

Marie godson
4th May 2023
Team Member: ALFIE
5.0
Appointment verified by Shortcuts Software

Alfie was great did my hair amazing I love it. Alfie is a really good at his job the cut and colour was perfect

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One very pleased customer even after 20 years servicr

Carole Mounsey
4th May 2023
Team Member: PAIGE
5.0
Appointment verified by Shortcuts Software

Excellent service as always even after all these years and different stylists keep up the good work Graham and team

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Fabulous

Riding Diane
2nd May 2023
Team Member: Hollie
5.0
Appointment verified by Shortcuts Software

Fab as always! Graham and Holly are a super team! Xx

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Gente cut

Allan Discua
30th Apr 2023
Team Member: MATHEW
5.0
Appointment verified by Shortcuts Software

Great service as usual

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Colour & cut/style

Ally
30th Apr 2023
Team Member: MATHEW
5.0

As always, an excellent experience and I left looking glamorous.

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Danielle is fab!

Kathy Beaton
30th Apr 2023
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Had my hair pin curled in the afternoon ready for going out in the evening Was just how I wanted it and stayed in all night. Always get a great service at Jo & Cass.

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Good experience

Debbie
29th Apr 2023
Team Member: MATHEW
5.0
Appointment verified by Shortcuts Software

As always , my experience at Jo & Cass was lovely. From the aprentice who washed my hair (and brought tea, to Matthew who cut my hair. Can't fault it.

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Excellent as always!

Heather
28th Apr 2023
Team Member: HELEN
5.0
Appointment verified by Shortcuts Software

Helen always does a fantastic job and is always friendly!!

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Hayley

Lorna Bateman
27th Apr 2023
5.0
Appointment verified by Shortcuts Software

Professional haircut as always from Hayley

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Salon experience

JF
24th Apr 2023
Team Member: DEANNA
5.0
Appointment verified by Shortcuts Software

Deanna has been expertly cutting my hair for well over 15 years. During that time, she has been unfailingly kind and professional. She has always listened to what I wanted, and I have always left the salon feeling happy with the cut and colour. My last visit was no exception. I hope she never retires!

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Ellie Fabulous Experienced Top Notch Stylist

Lynn
23rd Apr 2023
Team Member: ELLIE
5.0
Appointment verified by Shortcuts Software

Such a relaxing environment, I was made to feel very special, offering drinks Latte, Prosecco etc ? Ellie spent time discussing what I would like and what coloured highlights. What a wonderful result from an experienced stylist, amazing cut, beautiful colours. Thanks Ellie I feel 20 years younger. I will definitely be booking in again soon with you ?

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Amazing ?

Sarah Long
23rd Apr 2023
Team Member: ELLIE
5.0
Appointment verified by Shortcuts Software

Had such a lovely experience getting my hair done. Ellie was extremely knowledgeable and showed me the colour chart and helped me choose the right colour. Had a lot of people comment how lovely my new hair looked on my night out. The prosecco was a fantastic added treat.
The young girl who washed my hair was also outstanding and the head masaage was truly relaxing. Wonderful experience

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Always a great experience

Annette Quarry
23rd Apr 2023
5.0
Appointment verified by Shortcuts Software

Cut with Sarah, lovely and relaxing, great stylist

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Absolutely fabulous

Barbara Avis
23rd Apr 2023
Team Member: LYNDSEY
5.0
Appointment verified by Shortcuts Software

Very satisfied and pleased

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Mrs

Jodie Cass
23rd Apr 2023
Team Member: SAMANTHA
5.0
Appointment verified by Shortcuts Software

Amazing and very talented stylist! I will definitely be back! Everyone loved and commented on my hair! Thank you

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Cherry lavender

Cherry & Izzy
23rd Apr 2023
Team Member: Becca
5.0
Appointment verified by Shortcuts Software

A brilliant pamper day , for me & my daughter, all staff was so fantastic so friendly , very very helpful can’t wait for are next one !!!!!!!!!!! ??

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Wow, love my hair x

Irene Porter
23rd Apr 2023
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Yet again Danielle has coloured and cut my hair wonderfully x I always go to Danielle, she knows just what I want and I trust her to do the magic. We always have a really good chat she makes it a lovely experience. A big thank you. Also all the other staff are friendly and it's a really great vibe in the salon.

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All ways professional.

Elaine Sweetland
23rd Apr 2023
Team Member: DAVID
5.0
Appointment verified by Shortcuts Software

David always gives the very best service. He always listens to requests and delivers with great professional flair.

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Precision cutting

Linda J
23rd Apr 2023
Team Member: DAVID
5.0
Appointment verified by Shortcuts Software

David never fails to cut my hair with the precision it requires. I have very straight hair and it's unforgiving to cut. Over many years I can truthfully say I have been happy with every cut.

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Excellent servuce

Catherine Blake
22nd Apr 2023
Team Member: FAYE
5.0
Appointment verified by Shortcuts Software

As always, Faye discusses how I want my hair to look, giving good advice on colour and aftercare. I always leave the salon feeling great.

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Amazing as always

Sophie
20th Apr 2023
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Best hairdresser i’ve ever had, she listens to what I want, and my hair always turns out exactly how I want it, if not even better

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Love coming to this salon

Clair Martin
20th Apr 2023
4.5
Appointment verified by Shortcuts Software

Great colour and cut by Alfie. Loved the bouncy curls to finish!
Always a great experience.

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Simply the best.

Janet
17th Apr 2023
5.0
Appointment verified by Shortcuts Software

Always excellent service. Friendly, professional.

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Pampered as always

Lou G
16th Apr 2023
Team Member: Hollie
5.0
Appointment verified by Shortcuts Software

I always enjoy my trip to the salon from a head massage and relaxed hair wash, through to cut and finish. Always get good advice and patience from Holly.

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Amazing!

Sharyn
15th Apr 2023
Team Member: HANNAH
5.0
Appointment verified by Shortcuts Software

Another fabulous colour - Hannah is absolutely brilliant with colour, she knows the exact shade that compliments my skin tone. I always feel amazing when Hannah has worked her magic. Thank you so much. Also massive thanks to Erin - she always does a fabulous job shampooing my hair and the head massage is perfect. Her attention to detail and wonderful customer service skills - she’s going to be one successful stylist xox

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Excellent as usual

Anonymous
14th Apr 2023
5.0

Always first class service

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Excellent Hair Highlights,

Joan Elliott
14th Apr 2023
5.0
Appointment verified by Shortcuts Software

Danielle did my hair highlights she is so good,friendly and listens to what you want.Graham always cuts my hair excellent has usual!

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Cut and colour

Sue Garvey
13th Apr 2023
Team Member: LYNDSEY
5.0
Appointment verified by Shortcuts Software

Fantastic colour by Paige and cut & blow with Lyndsey. Thank you to both.

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Excellent service

Nicola stevens
13th Apr 2023
5.0

Ruby back neck and shoulder massage fantastic as always

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Fantastic cut

Rosie Woollard
9th Apr 2023
Team Member: DANIELLE
5.0
Appointment verified by Shortcuts Software

Danielle knew exactly what I wanted from just one reference picture, the experience, especially the head massage was very relaxing and a lovely experience overall

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The best transformation

Jennifer Kelsall-Hurst
9th Apr 2023
5.0
Appointment verified by Shortcuts Software

Alfie is magic, i wasn’t expecting him to not only bleach my red hair back to blonde but to give me my dream hair and get it done in 5 hours.. I cannot thank him enough

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Ace as always

Katie
8th Apr 2023
5.0
Appointment verified by Shortcuts Software

I had my hair cut by Lois who, as alway, did a brilliant job. I genuinely wouldn’t have my hair cut by anyone else!

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Very clever!

Gail Wiley
7th Apr 2023
5.0
Appointment verified by Shortcuts Software

Lois wasn't on the list of stylists but she's doing a brilliant job getting rid of my blonde and adding lowlights.

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Restyle perfection

Susan carr
5th Apr 2023
Team Member: HELEN
5.0
Appointment verified by Shortcuts Software

From walking in to walking out was such a lovely experience. Friendly staff to greet you and my hair stylist is such a lovely lady. She washed and restyled my hair into a bob which I absolutely love. It’s perfect and she’s wonderful. ☺️❤️
P.S my hair is natural grey now so wouldn’t ever need a colour.

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Styled by David

Elaine Sweetland
2nd Apr 2023
Team Member: DAVID
5.0

Always a treat and a great hairstyle to boot.

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