Jo & Cass Hair & Beauty Lancaster, Lancashire

I’ve been a client for years and always had a good service however today I had an issue with my booking- a cut and blow dry. More lengthy appointments had been booked near my time slot which resulted in me having to wait over an hour for my appointment which wasn’t ideal as I live over an hour’s drive away. I was very pleased with my hair ( as always) but feel that maybe more care should be taken when booking appointments. Hopefully this is constructive feedback 🙂

Samantha always does such a brilliant fantastic and a thorough job she always goes the extra mile and is always super friendly!

Very professional & talented. Great colour from Mia & cut ✂️ & style from Graham- the best team !!!

Danielle out did herself!! She gave my hair the best colour it’s ever had! Lovely flattering cut and excellent company!

TJ was very good very patient and tentative today a superb transformation from red to the colour I wanted. Great experience. All staff were lovely and helpful

Excellent as always.

Awesome colour and cut ✂️ from the Amazing Claire as always.Super salon 💇‍♀️ What a treat!

Grad my usual haircut with Hannah and as usual was a lovely experience from the massage chair with feet up whilst having my hair washed to the lovely chat with Hannah - hair cut was perfect as usual

Amazing hair result just what u wanted! Thank you Jade ☺️

Alfie was lovely and my hair looked gorgeous!

Everyone was very pleasant and friendly as always.

I always look forward to my visits to Jo & Cass. The reception staff are always very welcoming. The young man who washed my hair was very polite, friendly and professional. Holly is always so kind and friendly. She always listens to me and gives me great advice about how to look after my hair. Well done everyone!

Absolutely amazing as always - I wouldn’t have anyone else do my hair

EMMA BEAUTY (name not on list)
Had gel nails with Emma, she is always happy to advise on colours and is so friendly and lovely, I always enjoy my visits. Thank you Emma for making my nails beautiful again x

It was fantastic - exactly what I wanted - I felt listened to and it was enjoyable experience - I will definitely be coming back to have Natalie do my hair. I couldn’t be happier

Colour by Danielle who is excellent,and cut by Graham,who always dors a brilliant job.

Totally enjoyable experience for my daughter .. thankyou x

I always love coming to see Liam. Great cut and my new colour is fantastic. Everyone you come in to contact with is friendly and welcoming. Great experience and next cut already booked !

Danielle has been doing my hair for a little while now. She is absolutely fab. I trust her to make my hair look amazing every time! Even with the limited explanation I always give her of what I roughly want she always manages to meet that and more! Excellent experience with her and in the salon in general. Staff are all lovely, complimentary drinks whilst you’re having your hair done and very efficient.
This is the best salon I’ve ever been to!

Felt pampered all morning and still looking and feeling fabulous. Looking forward to my next appointment 😊

Holly and team at salon an absolute pleasure to be with

Matt always delivers a fantastic cut and I leave the salon feeling a million dollars

I have been having regular caci treatments with Chelene. She always puts me right at ease and does a fantastic job

Hayley did an excellent re styling of my hair

Excellent treatment

I choose Liam to do my hair as he’s so professional and friendly and the colours and his cuts are always spot on.

LUCY-name not on the drop down menu.
I had half head highlights and cut. Very happy with the result. Lucy is very friendly and chatty. She did a fantastic job of my hair and I will definitely return.

LUCY-name not on the drop down menu.
I had half head highlights and cut. Very happy with the result. Lucy is very friendly and chatty. She did a fantastic job of my hair and I will definitely return.

Jade was fabulous again with my colour today thank you jade

Chloe always provides an amazing service. I always love the results and look forward to my next visit

Emma on the beauty team was lovely! She was very easy to talk to and attentive. I had a lash tint and eyebrow shape, which all went fine. I was happy with the results and her professionalism. I came away feeling very relaxed for the start of my holidays!

Brilliant. Did exactly what I asked for

Amazing as always

Excellent colours and cut. Paige always does a fab job.

Excellent service.

Always love coming fir my hair done with paige, she always does it exactly how I want it. It always feels like a treat because it's such a relaxing experience.

Great styling from David, thank you

Great as always

Had a great experience, Danielle was so kind and friendly. And I love my new hair!

Stylist not on list- Michelle. Shes gave me just the choooy cut I asked for and was really knowledgeable about using a toner to tone down the blonde dye whilst I transition to grey. Couldn’t fault the service. The whole experience of this hairdressers was lovely.
Have been before and been equally happy. Fabulous

Great service. ruby always bubbly yet professional

Excellent massage. Thoroughly enjoyed it. Worked on areas that were requested with perfect pressure. Will most certainly book in again.

Ruby was polite. Listened to my explanation off what I would like and did exactly what I imagined my make up to be like, I absolutely loved it and it went very well with my hair and prom dress, I will highly recommend Ruby to my friends and family if they ever what there make up doing, thank you ruby

Excellent service as always, skilled hairdresser. Thank you T.J.

I could not be happier with my results. Lovely cut and colour, quick service & helpful suggestions.

David is the best, most friendly but utterly professional hairdresser ever

As always a lovely visit. Ellie is an amazing stylist/colourist I knew I was in very experienced hands. The colour and cut were exceptional.

First trip to Jo & Cass. Wonderful, memorable experience. I am so looking forward to my next visit and looking to bring my daughter along too. So much more than the usual salon. If only other aspects of Customer Service could be like you; you are amazing! 5* plus from me. Thank You.

First trip to Jo & Cass. Wonderful, memorable experience. I am so looking forward to my next visit and looking to bring my daughter along too. So much more than the usual salon. If only other aspects of Customer Service could be like you; you are amazing! 5* plus from me. Thank You.

It’s great to get my hairstyle back after 3 months away travelling. It looks fantastic!
Thank you Holly B.