From the moment you book your hair appointment at Fox Hair Design in Barwell, we promise to make your salon visit all about you. Our guest experience is second to none, which is why so many clients tell us we are the best hairdressers in Leicestershire, let alone Barwell and Hinckley!
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Excellent service, really friendly and did a brilliant job with my hair. Would highly recommend
Brilliant as always
Great morning- always happy to leave what needs doing to Charlotte! Total faith in ‘MY’ Charlotte!
Fabulous as always a pleasure to see joseph.
I just popped in on the hope that you could fit me in and you could. Had a fantastic hair cut by the stylist ( sorry forgot her name ) . Thank you
Had a very good experience at the salon, lovely colours and cut. Highly recommend this salon.
Wonderful staff, attention & care second to none as usual & love my end result, thank you Charlotte.
However! Carl, you need to get your finger out and get your Hinckley salon up to a standard your staff deserve. The coffee machine is still not working, which it wasn’t on my last visit meaning your staff are only able to offer a limited amount of refreshments. The smoke alarm went off several times while I was there which was remedied by a member of staff poking it with a brush handle and the front door being opened for a few minutes, which incidentally I was sat beside. Finally, prior to my final treatment being washed off the boiler stopped producing hot water and the kettle had to be boiled to fill a jug to do the final rinse. I find this totally unacceptable and no doubt some embarrassment for your wonderful staff and all for a final bill of £122. Carl, I really think you need to address these issues if you want to charge for a top class service.
Moria, thank you for taking the time to leave a review. I am sorry that you experienced a number of issues and felt the need to bring them to my attention.
Let me go through these for you and give an explanation. I can assure you that this is not a case of me "needing to get my finger out". Looking at your record card you bill was £111 for services and £11 for retail items. For the services that you received, root colour, partial highlights, olaplex and a cut & finish we believe this represents excellent value for money. However, I take your points on board and apologise that your visit wasn't up to our normal excellent level of service.
1. The commercial coffee machine is under a maintenance contract, and has been looked at twice in recent weeks. The part required is out of stock. This has been ordered but is coming from the manufacturer overseas. A fire at the factory has caused a delay in production. We are offering a far from limited hot drinks menu: coffee prepared with freshly ground beans from my own bean to cup (from home), decaffeinated coffee served in a cafetière, hot chocolate, and a selection of teas including english breakfast, earl grey, decaffeinated, peppermint, blueberry, lemon & ginger, rooibos, camomile to name but a few. The only thing we have no facility for at present is steaming milk for cappuccino or latte.
2. The property is mixed use, there are two flats on the first floor and a neighbouring commercial property. By law all fire detectors within the property have to be linked. If the alarm sounded in the salon, it is likely that it was caused by a tenant in the properties above. I will ask the managing agents to investigate when they reopen. We can silence the alarm in the salon by pressing and holding the button, similar to a domestic smoke alarm.
3. Hot water, I can but apologise. We have a 180 litre hot water tank specifically designed for hair salons. , I have visited the salon following your feedback; the hot water tank has two emersion heating elements, one of the timers appeared to be showing the wrong time, presumably following a power outage. This has now been reset and both heating elements are working simultaneously.
Should you wish to contact me further regarding your visit please email me at [email protected] or telephone 01455 245245
Carl
Excellent!
Gracie and Hayley were fabulous as always... Great colour, cut and hospitality what more could you ask for!!
Gracie and Hayley were fabulous as always... Great colour, cut and hospitality what more could you ask for!!
This was my first visit to Fox Hair Design in Barwell. If you are ever thinking of changing your hair salon then I would highly recommend Fox Hair Design in Barwell. The staff are so friendly and welcoming. Jodie sat down and asked my about my hair and what I would like today. I was made to feel welcome and really relaxed. I don’t get my hair cut as often as I should but will definitely be going back. For my first visit I received a welcome gift which I love. Thank you so much and see you soon x
Such a lovely friendly welcoming despite popping to the wrong salon. Joseph was friendly and professional. He was quite gentle with my hair and you can see how passionate he is in his work. Another appointment has already been made, this could be my new hair salon.
Fox Hair salon gives amazing customer service. Staff are always very professional and friendly. They go out of their way to discuss and advise on your hair needs. I have been a client for many years and highly recommend them. So look no further, make an appointment.
Had a lovely experience with the new stylist who did a lovely job and made me feel wonderful thank you :)
As always friendly great atmosphere with excellent service
Finally found a hairdressers who listens to you and feel better about my hair
Excellent service as usual.
Great experience.
Always a great experience and a perfect cut by Joseph
I've been going to Gracie at fox's for around a year and a half and each time she does a fantastic job and styles it amazingly. Helpful tips given for me to recreate it at home too and keep my hair healthy. Its always a welcoming feel at the salon. Definitely recommend.
Always a pleasure to have Joseph do my hair, perfect everytime :-)
Great friendly service. Joseph knows me so well & my ever changing ideas.
Fantastic as always!
After struggling with my hair for a few months and popping into nearby salons just for advice ..only to come out still not knowing wat to do.. I then popped into fox hair and spoke to georgia.. my hair was breaking..felt dry and horrid after yrs of using box dyes..and many off the shelf products it had took its toll..georgia greeted me with a smile..asked questions on my routine and offered me advice..and told me about the different products and we spoke about a plan going forward..I came out feeling positive..at ease and looked forward to going for my first appointment..since then my hair looks healthy..shiny..feels so much healthier.. and the products make a big difference along with a hairdresser you have faith in and cant do enough for you..always professional.. a smile..and advice and a good chat..makes you feel welcome.. even tho i talk away and ask many questions lol.. as a sufferer of anxiety get quite nervous so I'd always had a trim at home.. but cant praise georgia and fox hair enough for all there help..thank you x
Amazing service and always so friendly and welcoming! My 8 year old feels so pampered! Thank you
Georgia is a great stylist, always cuts and styles my hair very nicely and gives good advice of what is best for my hair eg how much to cut off.
Beautiful hair done by her
Very very very happy
Excellent work
Thank you so much Charlotte
Recommend, must go
Always enjoy my experience at the salon . Girls are all lovely. Always pleased with my colour and cut. Thank you .
Jess is a lovely young lady who always makes me feel welcome. She is knowledgeable and always gives good advice and does a super job with my hair.
Every time Jess does my hair I always get positive comments. Highly recommended
Joesph was very professional, welcoming and I enjoyed my afternoon, as always!
Very happy with the way Charlotte did my hair
Caroline is a great styles, understanding, with good advice, I always come away feeling good, always love going to see her
Absolutely brilliant. Georgia understood exactly what I was after and gave me good advice as well as colouring, cutting and styling my hair.
Can’t imagine using another salon now.
So happy with my hair! Wasn’t exactly sure what I wanted but Georgia had some ideas and my hair turned out better than I expected! Thank you ?
Excellent service! I have been going here for past 2 yrs now.
First time at Fox Hair via a recommendation, great experience, friendly staff. For the first time in years got the haircut I asked for, thanks Joseph, will be back.
Very pleased with my colour and cut. Georgia is helpful and courteous and very friendly. Love my experience at Fox hair now!
Great service
Felt fantastic
Made to feel special
Would highly recommend
Verry happy ?
Verry happy ?
Really nice salon. Georgia took time to talk to me about what I wanted as it was my first appointment at the salon. I am really pleased with the results! I will be recommending to my local friends. Thanks for a great job Georgia!!
As usual lovely experience.
Very attentive and polite. More importantly an excellent cut and listens carefully to your requirements.
Thank you Vicky for your review. I'd like to assure you that we don't make small price increases without careful consideration. The price of a cut and blow-dry has risen by £1. This represents a 2.4% increase, whilst our cost base in the same period has risen by 8%. Like all businesses, to carry on trading, we have little choice but to increase our prices when changes in legislation (wage rates and pension contributions) and supplier price increases occur.
Another great experience and an amazing bouncy blow dry by joseph have to hit the town tonight now
Always a good friendly service.
Excellent as always! A lovely way to spend a couple of hours! Friendly service, great cutting/colouring.
Friendly salon, excellent customer service and outstanding skills. I won't go anywhere else
I went there purely based on the reviews I read on the website. Joseph was great, confident, open, honest and friendly. This was just a consultation and if he can sort out the mess made to my hair by another salon then I'll be happy.
Jess was lovely and friendly with my 10 year old daughter, really chatty and did a brilliant job with my daughter’s hair. A lovely treat, thank you ? Fox hair is a really lovely salon.
Really pleased with cut and finish - Hayley knows my hair better than I do! Excellent, friendly service!
As always my hair is perfect, I was looked after and made to feel special by the lovely Hayley.
Again a really lovely time.Amy George is such a lovely lady and I thoroughly enjoy her friendly chat and knows what style I can deal with.
From the moment you book your hair appointment at Fox Hair Design in Barwell, we promise to make your salon visit all about you. Our guest experience is second to none, which is why so many clients tell us we are the best hairdressers in Leicestershire, let alone Barwell and Hinckley!
