Response from KH Hair Loughborough
We are really sorry to read your review, we understand a member of our reception team has spoken to you.
Please let us address some of the above issues, we are disappointed you felt our environmental friendly towels weren’t up to standards, we use these as they are really hygienic , they are only ever used once. We don’t have any issues with them, we’ve been using them for over 5 years now . So sorry to hear you got wet, that’s really not good enough, we have padded neck protectors on the backwashes this is to protect the nerves in your neck and limit the risk of damage that can lead to strokes, unfortunately on the odd occasion water can come under and wet a collar, now we know this has happened in future we would put a extra protective layer on you.
The cutting collars we use are another step we take to limit the amount of towels wasted and there a good protector to stop the hair going down your back, We are really sorry you felt this was heavy, we haven’t had anyone else flag this up so we thank you for your feedback.
I know on your feedback you’ve mentioned the backwash area is darker, we’ve done this intentionally so your not looking up at bright lights whist being shampooed.It makes us feel disappointed that you won’t be returning to us, again we sincerely apologise your experience wasn’t what you expected - KH Hair Loughborough