Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
I’ve been going to chloe for a few months for a blow dry and a cut and it’s never looked better! also since using products chloe recommended it’s looked and felt so much healthier and she’s always so lovely and welcoming and very knowledgeable and gives great advice and styling tips! my mum also gets her hair coloured and cut by chloe and she loves it we always have such a good experience and are always so over the moon and we always feel so confident all thanks to chloe! would definitely recommend 😁
Thank you to Jen for squeezing in a hair cut for me at the end of the day, as I accidentally only booked a blow dry! Great hair and I'll be back next time for some layers 😊
Callum is best, after moving from Leicester for 5 years I couldn't get to have the hair cut exactly I wanted. I was missing Jenny my hairdresser from Leicester. Today for the first time I had my hair cut with Callum and he did how exactly I wanted , 100% perfect, I am so happy I found my hairdresser in Liverpool finally. My children have their haircut with Callum too. Excellent Xx
I came for a wash and cut and was really disappointed. We agreed that we would cut an inch off while wet and then once styled if I wanted any more off then we could do it then. I could see the hair falling on my lap which was 3/4 inches long, when it was straightened the length wasn’t even mentioned because it was clear it was way shorter than we discussed. We agreed we would wave my hair and once I left the salon it dropped within 5 minutes, I’m so glad that I wasn’t getting it styled for an occasion because I was absolutely gutted with the result. It’s very intimidating to say this in the salon, especially when the hair has already been cut too short and there is nothing that can be done.
Hi Phoebe, thank you for taking the time to leave this review. I have tried to contact you regarding your recent visit as your feedback is very much appreciated. I am so sorry that your visit was disappointing this time and that you were unhappy with your cut and styling. I can only apologise that you did not have an enjoyable experience, this is not the way we want anybody to feel when leaving the salon. I hope to hear from you soon to discuss this further, please don't hesitate to get in touch on 0151 345 6148 or email [email protected]. Thank you - Siân - Front of House Team
Inot sure of name as I have forgotten. However the experience was fantastic. Very thoutful stylist who takes his time and has high standards
Hi Diane, thank you for this lovely review! It is great to see that you enjoyed your time in the salon and that you were happy with your hair by Callum. We hope to see you again soon! - Siân - Front of House Team
I image myself as an annoying customer, never quite knowing what I want. Jen totally got it. Love the result
Hi Lynne, thank you for this amazing review! We are so pleased to see that you enjoyed your time in the salon with Jen and that you are happy with your hair! We hope to see you again soon! - Siân - Front of House Team
Sian did an amazing job on my toning and conditioning treatment and perfect cut and blow dry just how I wanted and provided great customer service as always!
Hi Claire, thank you for this brilliant review! I am so happy to see that you are pleased with your hair and that you enjoyed your time in the salon. I look forward to your next appointment! - Siân - Front of House Team
Blow and dry with Callum .
So pleased , out with friends looking great
Hi Glenys, thank you for this great review! It is so good to see that you are happy with blowdry and are feeling glamorous! We look forward to seeing you again soon - Siân - Front of House Team
I love my hair today .feeling special
Hi Glenys, thank you for this great review! It is so good to see that you are loving your hair and feeling special! We hope everyone feels like this when they leave the salon. See you again soon! - Siân - Front of House Team
Jen was a joy from start to finish. Wonderful customer service and relaxing experience
Hi Suzie, thank you for this fantastic review! It is so good to see that you enjoyed your experience in the salon with Jen, we hope everyone feels this way after coming to the salon! We would love to see you again soon - Siân - Front of House Team
Not sure who my stylist was
Hello, thank you for taking the time to leave this review! I am so happy to see that you enjoyed your time in the salon, but would love to find out more about your visit. Please call 0151 345 6148 or send over an email to [email protected] as your feedback is very much appreciated. Thank you! - Siân - Front of House Team
Callum is always good at listening to me and working out what I want- even when I’m not sure myself!
I was really happy with previous style- but knew that as it grew longer it didn’t feel quite like me- but now I feel happy and full of bounce because I love this short cut! Thank you !
Hi Emma, thank you for this great review! It is lovely to see that you and Callum worked together to achieve a style that you love! I am so glad that you enjoy your visits to the salon, and we look forward to seeing you again soon! - Siân - Front of House Team
Lovely salon and Jen was very professional
Hi Lesley, thank you for this lovely review! I am pleased to see that you enjoyed your visit to the salon and found your stylist Jen very professional. We hope to see you again soon! - Siân - Front of House Team
Michael Franks sets the highest standards in hairdressing! I can’t recommend enough, Michael is a true professional who has kept my blonde hair well maintained & looking perfect for years now … truly the best salon
Hi Alexandra, thank you so much for this brilliant review! We are so pleased to see that you are happy with your hair by Michael and have been enjoying every one your visits over the years. We cant wait to see you again next time! - Siân - Front of House Team
Jen was amazing abd super friendly, she helped me completely change my hairstyle from long to shorter, she has fantastic attention to detail and asked questions about it the whole way through to make sure I was happy
Hi William, thank you for this amazing review! We are so pleased to see that you enjoyed your time in the salon and that you are happy with your restyle by Jen! We hope to see you again soon - Siân - Front of House Team
Lovely visit as always. Beautiful colour and cut my hair feels and looks fabulous
Hi Anne - Marie, thank you for this lovely review! I am so pleased to see that you are happy with your hair and that you enjoyed your time in the salon. See you next time!- Siân - Front of House Team
Callum was brilliant in his suggestions for my new haircut and the finished style was fabulous
Hi Barbara, thanks you for this brilliant review! We are so pleased to see that you are happy with your haircut and pleased with the advice from Callum. We look forward to seeing you again soon! - Siân - Front of House Team
Excellent as always- thanks so much Anthony.
Hi Johnny, thank you for this excellent review! It is great to see that you were pleased with your cut and finish by Anthony. We look forward to seeing you again soon! - Siân - Front of House Team
What a gorgeous girl, listened to me from start to finish. Did exactly what I asked for and made my hair look so sleek and bouncy. 100000% coming back!
Hi Amy, thank you for this 5* review! It is so good to see that you enjoyed your time in the salon with Chloe and that you are pleased with your hair results. We look forward to seeing you again soon! - Siân - Front of House Team
Hair cut and styled just as I wanted. Really efficient but friendly service. Didn’t have to wait at all, overall great experience!
Hi Zainab, really great to see that you had a great experience while having your hair cut and styled. Creating a friendly but professional environment is something that is really important to us.
Michael -Creative Director
Incredible service! The staff were also lovely and my stylist Anthony was so easy to talk to and understood what I wanted. They made sure that I was comfortable with all the decisions being made and explained the reasoning behind every step which made me feel so reassured and confident in what they were doing. You can see their experience and knowledge really shine through. Would highly recommend and wouldn’t hesitate coming back!
Thank you so much for the review and recommendation Jennifer.
This is so great to read as it is exactly the experience we aim to deliver, feeling comfortable and informed is so important.
I will be sure to pass your lovely comments onto Anthony. We look forward to seeing you again.
Michael - Creative Director
Had a lovely haircut today with Callum. Been years since I had a haircut and I’m not very good at stuff like that and he was super sweet and kind to me. The salon was peaceful and relaxing.
Hi Shannon, thank you for choosing and trusting us with your hair. We understand it can feel a lot coming into a salon and our aim is to make it a space that everyone feels comfortable.
Really happy that you had a peaceful and relaxing experience with us.
We hope you see you again soon.
Michael - Creative Director
Love my colour and the discussion we always have about future hair appointment s
Thanks for the review Susan, great to seeing you are loving your hair! I always like to plan the next visit too this way we can look at possible changes for the coming season or just ways to simply enhance what has already be done.
Look forward to seeing you next time you are in.
Michael - Creative Director
Amazing haircut as always, Anthony never dissapoints.
Hi Sarah it's great to see you are always so happy with your hair cuts with Anthony. I think having your hair cut is such a great feeling and Anthony is really good at knowing what tweaks or changes to suggest to keep making it better each visit! Hopefully see you soon.
Michael- Creative Director
All, thank you for making our experience such a special one. Our hair & makeup looked amazing & lasted all day, & night !
Hi Laurie, it was lovely meeting you all. I am so happy to hear you enjoyed your experience in the salon with us, we had a lovely time getting you all wedding ready.
Michael - Creative Director
Absolutely amazing today with Anthony , new restyle loved it
Thanks for taking the time to review Theresa, getting a restyle is such a great feeling. I'll be sure to let Anthony know you are loving your new style 😀
Michael - Creative Director
As always a pleasure to come here. I always feel relaxed and enjoy my appointments. Everyone is very friendly. Anthony always listens and is brilliant cutter.
Really happy to read your review Nicola as this is the experience we aim give and believe listening is such important part of the service we give. Look forward to seeing you again.
Michael - Creative Director
Had a great experience at Michael Franks
Very helpful and provides a professional yet bespoke service for maje-up and hair design
Thanks Caroline, really happy to read about your experience with us. Hope to see you again when you are next in Liverpool!
Michael - Creative Director
Fantastic as always ⭐️⭐️⭐️⭐️⭐️
Thank you Callum H
Thanks for the review Samantha, always good to see you.
Michael - Creative Director
Had fabulous cut and change of colour today. The two guys did a brilliant job and I'm extra pleased with my colour as he got exactly what I wanted but couldn't express what I meant. Can't recommend enough.
Hi Ann,
Thanks for the kind review.
We're glad you're loving your new colour.
Thank you for coming!
- Naomi Front of House Team
Love this salon! Chloe is lovely and so helpful on style advise always leave happy
Hi Eve,
We're glad you love our salon, it was lovely having you!
Thank you for trusting our styling advise, we're always happy to help.
Take care and see you soon!
- Naomi Front of House Team
I feel so much better about myself after I’ve been to Michael Franks. Callum knows I really like to try new colours and maybe change something about the style- so is always ready with new ideas but never pushes me to choose anything I’m not happy with. I really love this vibrant red , it feels just right for me- although I know the options are there for a winter change if I’d like it! The cut and colour work really well together and help boost my confidence and zest for life!
Hi Emma,
Thanks for the fabulous review!
The red suits you very well, and we're delighted you're enjoying it.
Take care and enjoy your new colour!
- Naomi Front of House Team
Fab place. Colour & cut 1st class
Hi Ruth,
Thanks for the sweet review!
We're glad you're enjoying your cut and colour.
Take care and see you soon!
- Naomi Front of House Team
Absolutely perfect
Hi Jenny,
Thanks for the fabulous review!
Naomi Front of House Team
A good haircut and relaxing, welcoming experience
Hi Sue,
Thanks for the great review! We're pleased you enjoyed your time with us.
Naomi Front of House Team
Superb
Hi Diane,
Thank you for the kind review! We're glad you enjoyed your experience with us.
Naomi Front of House Team
Great cut. Michael understood my hair. Delighted with the results.
Hi Lesley,
Thanks for the lovely review! We're glad you're happy with your cut, and we hope to see you again soon!
Best,
Naomi Front of House Team
This is the best hair salon in Liverpool bar none - beautiful view of the Albert dock and excellent stylists. Siân really is super talented and a very genuine and friendly lady. It is also great value for money
Hi Jeff,
Thank you very much for the heartwarming review! We're pleased that you enjoyed your experience, and we hope to see you again soon!
Naomi Front of House Team
I am not happy with keratin treatment, all my frizzy hair still there, I don’t look like I did keratin, I am really not happy
Hello, thank you for taking the time to leave this review. I am so sorry to read of your disappointment with the results of your keratin treatment. I would love to look into this further, however as your review is anonymous, please could you send an email to [email protected] or call 0151 345 6148 to discuss your experience. I can only apologise that the result is not what you expected and we would really appreciate your feedback. I am available for the rest of today and tomorrow morning if you would like to get in touch. Many thanks - Siân - General Manager
100% recommend...cute salon with nice vibes. Not being funny but the bouncy blow is still in my hair a week later so can't ask for more!
Hey Lauren, thanks for the great review! We're glad you're pleased with your blow-dry and that you enjoyed your time at the salon. We hope to see you soon! - Naomi - Front of House Team
Chloe did my hair today. She's a lovely girl, very chatty and knowledgeable.
I think if a few of the other stylists there smiled a bit more like Chloe does, it would be a much better experience. While I was sat waiting, I smiled at two stylists as they walked past me, they never smiled back and just looked right through me. Not very good at all, and doesn't give a very good impression of the salon!!
Bear in mind, this is not a cheap salon, so a smile here and there goes a very long way, whichever profession you're in.
Only for Chloe I would be giving the atmosphere 1 star.
Come on Michael sort these miserable staff out!!
Hello, thank you for taking the time to leave a review. It is great to see that you enjoyed your time with Chloe in the salon and are happy with your hair.
I am sorry however, to see that you found the atmosphere with some other stylists unfriendly. This is not the experience that our clients usually feedback to us and we are naturally disappointed that you got that response or lack of from them on the day. I can assure you that our team are not a miserable group though. We do appreciate your feedback and obviously do not want this to happen again, would you be able to send an email to [email protected]
to let us know the date and time of your appointment so that we can look into it further and also so we can feed that back to our team. Many thanks -Siân - General Manager
Excellent service
Hi Diane, thank you for this 5* review! I am so pleased to see that you enjoyed your time in the salon and we look forward to seeing you again soon for your next appointment! - Siân - Front of House Team
Always delighted with my hair cut. Michael makes the visit a real treat.
Hi Trisha, thank you for this fabulous review! It is so good to see that you are happy with your haircut and that you enjoy your visits to the salon with Michael. We look forward to seeing you again soon! - Siân - Front of House Team
Amazing and skillful
Hi Maria, thank you for this amazing review! It is so good to see that you enjoyed your time in the salon and we hope to see you again soon! - Siân - Front of House Team
Beautiful as always. Love my visits to the salon. Thank you so much. Colour is perfect thank you Michael and a lovely cut and blow wave by the lovely Sian thank you
Hi Anne-Marie, thank you for this fabulous review! We are so pleased that you are happy with your colour and cut, and that you enjoy your time in the salon. We look froward to seeing you again next time! - Siân - Front of House Team
Really happy with hair
Hi Glenys, thank you for taking the time to leave this lovely review! I am pleased to see that you are happy with your hair and we look forward to seeing you again next time - Siân - Front of House Team
Really brilliant restyle. Anthony gave a huge amount of time to bounce ideas and was amazing at interpreting my dream style. Superb cut Fab! I'd definitely recommend Anthony. Thanks.
Hi Emma, thank you for this brilliant review! I am so happy to see that you enjoyed your visit to the salon with Anthony and that he was able to achieve the restyle that you had hoped for! We look forward to seeing you again soon - Siân - Front of House Team
Great. Michael was polite, helpful, gave me ideas and booked me a follow-up appointment quickly quickly
Hello, thank you for taking the time to leave this great review! We are so happy to see that you enjoyed your time in the salon with Michael and that you received some good advice. We look forward to seeing you at your next visit! - Siân - Front of House Team
Sian was excellent as always in listening to what I wanted and giving hair care advice. The toning treatment and cut looked fab! :)
Hi Claire, thank you for this fab review! I am really pleased to see that you were enjoyed your time in the salon and that you were happy with your toner, cut and blow-dry! I look forward to your next appointment - Siân - Front of House Team
I am always pleased with my colour and cut today no exception.
Hello Susan, thank you for taking the time to leave this lovely 5 star review, I am so happy you loved your colour and cut and we look forward to seeing you again soon on your next visit. Aaliyah-Front of house team.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.