Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
As always, a first class experience from start to finish. The salon feels very inviting, it is very clean and feels safe. Michael is always super friendly and attentive - and does an incredible job with my hair. Thank you!
Hi Claire,
We always want our salon to feel inviting and safe so its great to read that this is how you felt whilst with us.
Its pleasing that you always receive a consistently great service and that you are again happy with your hair.
Myself and the team look forward to welcoming you back soon.
Antony - Business Manager
A lovely cut as always from Michael and I wanted to change the colour slightly but not permanently which Michael did for me. Knew exactly what I wanted and just perfect.
Hi Jennifer,
It is such a pleasure to read that your experience was perfect. I am so pleased that you always get the result that you desire each time you visit us and you love your cut and colour.
I will pass on your fabulous feedback to Michael.
Antony - Business Manager
Lovely immaculate salon, friendly staff.....Thanks Rob my hair was amazing; felt 10 years younger!
Hi Moira,
Thank you for taking the time to write your review. It is fantastic to hear that the team were friendly and you had a great experience with us.
I will pass on your thanks to Rob. I'm so pleased to read he made you you feel 10 years younger.
We hope to see you again soon.
Antony - Business Manager
Felt really comfortable and accommodated thank you for considering my needs. Liked my hair too would’ve preferred it possibly less warm/brassy unsure how to go ahead with it but honestly it’s so lovely
Hi,
So happy you felt comfortable and accommodated during your visit. This is how we want all our guests to feel. It's great that you liked your hair also. Regarding the colour, if you require any further information about how to go ahead please do not hesitate to contact the salon and we will be happy to advise.
Antony - Business Manager
First time in over 2 years that I’ve had my hair colour done in a salon, and it was worth the wait! I am so happy with the colour, it is bright but natural looking. Sian was so attentive and professional but also friendly. It was also a very relaxing experience after a difficult week. The salon is lovely and I felt comfortable and pampered. Thank you Sian!
Hi Lynn,
This is great feedback and exactly how we want to make you feel.
I am so pleased to hear that you are enjoying your colour.
Sian will be delighted to read your comments.
Antony - Business Manager
Great cut and blow dry as always by sarah-Jayne. Michael Franks is a great Salon with great service and a great team. Who are talented and always providing a quality service
Hi Wanda,
Thank you for taking time to leave your review. I am delighted that you are happy with your cut and blow dry.
We are so proud of the fantastic, talented and service driven team that we have at Michael Franks and I thank you for acknowledging this.
We look forward to seeing you again soon.
Antony - Business Manager
Consistently a friendly, professional and high quality experience over quite a few years now. I'm always very pleased with the haircut result and would certainly recommend these salons
Thank you for your review Neil.
It is so important to us that you receive a great a experience and you are pleased with the result of your haircut.
We look forward to seeing you again soon.
Antony - Business Manager
Amazing customer service. Absolutely love my new cut and colour.
Hi Rebecca
I'm so pleased you love your cut and colour and you had a great experience whist with us.
Myself and the team hope to see you again soon.
Antony - Business Manager
Watched staff thoroughly clean the area between customers- loved that the door was open for ventilation- so important with an airborne virus. Michael is very professional and does an excellent cut .
Hi Audrey,
It is our aim to ensure all clients feel safe whilst with us. Hygiene has always been paramount within our salons and we have introduced a number of new measures due to the pandemic. It is great that this has made you feel comfortable.
I'm pleased to read that your cut was excellent. I will pass on your comments on to Michael.
Thank you for taking time to leave your review.
Antony - Business Manager
Absolutely love my new chair cut! I am always nervous getting my curls cut but Beck did a fabulous job, she listened to what I wanted and produced a gorgeous result! And it was great value for money too!
Hi Julia,
Thank you for taking the time to leave your fabulous review. I understand how nerve wracking it can be having your hair cut. It is pleasing to know that Beck was able to calm your nerves and produce the gorgeous result you wanted.
We hope to welcome you back soon.
Antony - Business Manager
She listened too my request, and gave a great blow dry.
Hi Mavis,
We always strive to have a clear understanding of what our clients want from their service. It is fantastic to read that you were happy with the result.
Thank you for taking the time to leave your feedback.
Antony - Business Manager
Lovely head massage when washing hair, loads of hints and tips, chatty and friendly great experience
Hi Sophie,
I am pleased to read that you had a great experience and you enjoyed your head massage.
The stylists are very informative and I'm happy to see you got some great hits and tips.
Thank you for taking the time to leave your review.
Antony - Business Manager
I had wash, cut and blow dry. They saw me exactly at the time I booked it for and took exactly the length I was told it would take . It was a very efficient service and the people there were very lovely and welcoming. I had a lovely hair cut.
Hi
I am so happy you found our salon to be welcoming and friendly. This is exactly the type of environment we want to create. It is fantastic that you enjoyed your experience and love your hair.
We hope to see you gain soon.
Antony - Business manager
Lovely friendly luxuorious service. Always delighted with treatment and service at this salon very friendly and professional
Hi Anne Marie
I am delighted to hear that you have enjoyed your experience at Michael Franks. We aim to provide a friendly professional environment with a touch of luxury. I'm pleased that you consistently experience this.
Myself and the team look forward to welcoming you back soon.
Antony - Business Manager
Sian is very good and kind Stylist! I also appreciated her suggestions for my haircut,;it was personalised to my style and I will come back again, and I will recommend Sian’s services to my friends! All the best to you, Sian! Maria Machado.
Hi Maria,
Thank you for leaving your wonderful review. This is exactly the type of review I love to read. It is so pleasing to see that you enjoyed your experience with Sian and that her suggestions were personalised to you. I will be sure to share your comments with Sian.
Thank you for recommending us to your friends.
Antony - Business Manager
Wonderful Rob listened to what I wanted and produced exactly what I described. Lovely manner and conversation as well ?
Hi Debbie,
Thank you for taking the time to review your experience in salon with Rob. It is so important to us that our stylists take the time to listen to what you want and I'm so happy that we were able to translate this into your desired style.
I will pass on your kind words to Rob.
Antony - Business Manager
First visit, definitely not my last, exceptional customer service; Robert and Callum really helpful and friendly... lovely location!
Hi Moira,
It is pleasing that your first experience with us was so positive. This is exactly the type of service we strive to provide. I will pass on your comments to both Robert and Callum.
We are very lucky to have a salon in such a beautiful location.
We look forward to welcoming you back soon.
Antony - Business Manager
Rob did exactly what I asked for.
He was very professional and friendly.
Hi Drew,
I'd like to thank you for taking the time to write your review. Its so pleasing to read that you received a professional and friendly service. and got exactly what you asked for.
I will pass your wonderful comments onto Rob and we hope to see you again soon.
Antony - Business Manager
As always I am really pleased with my haircut the staff are really helpful and pleasant and Kate is a credit to your salon
Hi Susan,
Such a lovely review to read. It is fantastic to know that you are always pleased with your haircut and you receive a great experience each time.
I will pass on your comments to Kate and the team.
Thank you for taking time to send over your review.
Antony - Business Manager
Kate is so lovely, second time I have had her cut my hair and been so pleased with the final result. She is very precise and even took the time to balance out my cut as one side of my hair is thicker than the other, attention to detail is unmatched! The person on the front desk was also very welcoming and friendly.
Hi Alice,
Thank you for your wonderful feedback.
We want all our guests to feel welcome whilst spending time with us so its great to know that you felt this way.
Attention to detail is so important to the overall look of your hair and how it makes you feel. It's fantastic to read that you are so pleased with the final result.
We look forward to welcoming you back soon.
Antony - Business Manager
Went for a hair cut and love the finish! Sian was so lovely, will be coming back :)
Hi Kirstin,
Firstly thank you for taking time to leave your wonderful review.
I'm so pleased to read that you are happy with your haircut and that you will be back. soon.
I will pass on your kind words to Sian.
Antony - Business Manager
My hair looks fantastic... My stylist was extremely gentle (I'm very head sore) and talked me through each stage making sure I was getting exactly what I wanted. Friendly and not excessively chatty. I will be back.
Hi Eilidh,
Thank you for your positive review. I am so pleased to read that you received exactly what you wanted, that the stylist took into account your individual needs, and explained each step to you. We look forward to seeing you again soon. Antony- Business Manager
I’ve got my hair cut and blow dry today by a lovely girl (sorry forgot the name)and I absolutely love it!!! You did a great job with my long hair I’ll definitely come back soon, thank youxxx
Hi thank you for taking time to review your experience in Michael Franks.
So pleased you left the salon happy with your hair and our service.
Looking forward to seeing you again soon !
Chris
Really happy with my cut and colour! Chelsea was great and talked he through every stage.. Thanks!
Hi Caroline,
It is fantastic to read that you are really happy with your cut and colour.
We believe it is important to talk through each stage of the process with you so you are comfortable and receive a great experience.
Thank you for taking the time to leave your review.
Antony - Business Manager
Absolutely made up with how gorgeous Kate has made my flat and thin hair look! Such a great experience after MANY bad experiences at other salons. Already booked in for my next appointment to sort my colour out. Thank you, Kate!
Hi Rachel thank you for your review. We are thrilled you had a great experience with Kate and are really happy with the result . It is always nice for us to get a positive review and will be sure to share it with Kate and the team We look forward to seeing you again soon
Chris
So happy with my hair and fantastic customer service from all the staff who catered for me extremely well! so delighted with the final product :) thank you !!!
Hi Lauren,
Thank you for taking the time to write this fantastic review regarding your visit to Michael Franks!
So pleased to hear you were delighted with your whole experience in the salon, we will forward this to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Lovely new haircut courtesy of Sarah Jane very efficient and listened to what I wanted
Hi Jenny,
So pleased to hear Sarah Jayne looked after you well and listened to what exactly you wanted! We will forward this great review to Sarah and the team!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Usually use a cheap barber but I am very happy with the result of paying a bit more. Managed to fix my mid-lockdown self haircut and make it look great again!
Hi Daniel,
Thank you for taking the time to write a 5* review!
So happy to hear you are very pleased with your new hair cut! We will forward this great review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Chelsea was really friendly and an amazing stylist. She did my hair just as I wanted. Really happy :)
Hi Cennet,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that Chelsea looked after you well during your visit to the salon but most importantly she styled it just how you wanted!
Hopefully see you again soon!
Aimee - Client Experience Manager
Great hair cut and friendly service. Highly recommended.
Hi Nick,
Thank you for taking the time to write a 5* review and for recommending us!
We are happy to hear you are loving your new hair cut and pleased with the service you received!
Hopefully see you again soon!
Aimee - Client Experience Manager
Really professional, gave good hair tips and products for the exact style I want.
Hi Gabriel,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you left really happy with your new hair style and the advise the hair stylist gave you on hair tips and products! We will forward this great review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
I am very happy ?
Hello,
Thank you for taking the time to review us!
We are pleased to hear you are very happy with your experience!
Hopefully see you again soon!
Aimee - Client Experience Manager
Very happy with my haircut and overall experience. Thank you .
Hello,
Thank you for taking the time to write a 5* review!
So pleased to hear you are very happy with your new hairstyle and the overall experience!
Hopefully see you again soon!
Aimee - Client Experience Manager
My hair was amazing from start to finish. Highly recommend this salon.
Hi Alison,
Thank you for taking the time to write a 5* review!
So pleased to hear you had a great experience from start to finish!
Hopefully see you again soon!
Aimee - Client Experience Manager
I went in to the salon for a complete colour transformation. After box dyeing my hair for 12+ years with blue/black I wasn’t sure I’d be able to get much lift out of the colour. I wasn’t familiar with many of the hair dressing terms to explain what it was I wanted, so I came armed with a few photos and just a description “I’d like some honey chocolate hair!” Kate was so great and helped put into words what it was we could achieve in one session based on my hair and was so tentative making sure we were going to achieve the final look I was hoping for. She took her time and I felt really looked after. The result was so gorgeous, my hair has beautiful tones running through it now which has given it a lovely warm texture. She styled it expertly at the end and taught me how I could continue to achieve that same look with my hairdryer and straighteners at home, she talked me through the product that would keep the colour the best and I look forward to my next session. Thanks so much Kate! The salon was very covid safe and I would highly recommend. All the staff were really warm and welcoming *****
Hi Alex,
This is such an amazing review, thank you so much for taking the time to review your experience in the salon!
It’s so nice to hear that Kate looked after you very well during the whole process of taking your hair lighter after so many years of having dark hair, but most importantly you left loving your new hair style! We will forward this great review to Kate and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
He was so nice andfriendly. I've never been to a better hairdressers. I'm absolutely over the moon. Michael is so professional. Fabulous staff, excellent service. I would recommended this salon to anyone.
Hi Marziyeh,
Thank you for taking the time to write a 5* review and for recommending us!
So happy to hear you had an overall great experience in Michael Franks! We will forward this fantastic review to Michael and the team!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
Once again, my difficult hair and fussy requirements did not phase Michael in the least. Using the minimum of colour and no bleach he's made my hair look like it's highlighted. All my friends love it.
Hi Jenna,
Thank you for taking the time to write this amazing review! We will forward this to Michael and the team!
So pleased to hear you have returned to the salon and had another great visit and your friends are loving your new hair style!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
I have recently moved to Liverpool so finding a great hairdresser was one of the first things I had to do and how happy am I to of found your salon I’ve got to say it’s the best cut & style I’ve had so thank you Callum I will look forward to my next visit
Hi Victoria,
Firstly welcome to Liverpool! So pleased to hear you have found your go-to salon in your new home! We will forward this amazing review to Calum and the team!
Thank you for taking the time to review your experience in Michael Franks!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
Fab haircut as always, great value, and the kevin murphy product i bought works a treat
Hi Dawn,
Thank you for taking the time to write a 5* review!
So pleased to hear you had a great visit and loving Kevin Murphy products just as much as we do!
Hopefully see you again soon!
Aimee - Client Experience Manager
Kate was amazing today! She took her time to make sure my hair looked perfect, fixing all of my crazy lockdown hair mistakes. Thank you so much!
Hi Katya,
Thank you for taking the time to review your experience in the salon!
So happy to hear you had a great visit with Kate and left loving your new hair style! We will forward this great review to Kate and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
I am so pleased with my colour it is exactly what I wanted and Sarah is lovely.
Hi Bethany, Thank you for your review! I will pass this on to Sarah, she will be so happy to hear she has achieved exactly what you were wanting! It is so great to see that you have enjoyed your experience with us. Michael - Creative Director
Very nice
Hi Densia, We are so happy to see you enjoyed your visit to our salon. Thank you for taking the time out to review and rate us. We look forward to seeing you again soon. Michael - Creative Director
So happy with the results of my cut and colour, everyone in the salon is lovely and I will be a returning customer :) thank you for the fab hair
Hi Ashleigh, It is great to see how happy you are with your cut and colour by Callum and your experience in the salon. Thank you for your lovely review and we look forward to seeing you on your next visit. Michael - Creative Director
Professional work, very friendly and approachable.
Hi, It is great to see that you found our team professional, friendly and approachable. Thank you for taking the time to review and give feedback, I am really happy to see that you have enjoyed your beauty visit with us. Michael - Creative Director
Great haircut, took time to understand what I wanted. Great cut on short hair will be back
Hi Ruth, Thank you for you feedback :) It is so good to see how happy you are with your haircut, we look forward to welcoming you back into the salon. Michael - Creative Director
Gave a really great cut! Really happy with the result!! Would highly recommend!
Hi Emma. Thanks so much for your feedback this is exactly what we aim for! Rob will be so pleased to hear how happy you are with the result! Hope to see you soon. Michael - Creative Director
Michael knows highlights and colours so well.
Hi Gayle. It was really lovely to meet you Thursday, thank you for taking the time review I am so happy to see you enjoyed your experience in the salon. I'd loved creating the colour for you and looking forward to our next colour session :) Michael - Creative Director
Great attention to detail , listened carefully to what I want result one of my best ever cuts and certainly the best blow dry I’ve had for years
Hi Sheila, This is so good to hear, attention to detail is so important to us! Chelsea will be delighted to hear that she has given you this result! Thank you so much for taking the time out to review and give feedback on your experience with us. Michael - Creative Director
Today was my first time visiting Michael Franks and I cannot fault my experience! Sarah was my stylist and she was one of the loveliest and friendliest people I’ve ever met! She talked through every step of the process, and gave me THE nicest colour and cut I’ve ever had!!! Highly recommend this salon!!!!
Hi Olivia, This makes us really happy to see how much you enjoyed your first visit to us! Thank you for you feedback, Sarah will be delighted to hear this. Looking forward to seeing you on your next visit. Michael - Creative Director
Made very welcome on arrival, full consultation prior to wash cut and blow. Really relaxing experience and really happy with outcome. Thank you, already booked my next visit x
Hi Mandy,
Thank you for taking the time to write this amazing review!
It’s so nice to hear that you had a great first visit to the salon and felt really relaxed! We will forward this to our team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.