Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
I got my nails done on Friday at 4pm and asked for a french manicure. I hadn’t really looked at the nails up close before leaving however when I got home I’d realised the manicure had been done really poorly - my cuticles were very, very messy as was the nail polish. The lines for the french design were not straight and overall the nails did not look good. I wish I had taken a photo however I’d removed them pretty much as soon as I got home.
Was overdue due to lockdown and Michael has given me a lovely cut as always. Everyone in the salon is lovely and friendly and professional.
Hi Jennifer,
Thank you for taking the time to write a 5* review!
So happy to hear that you are loving your new hair style and that our team looked after you well! We will forward this great review to Michael and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Lovely cut and colour as ever with Michael.
Thank you!
Hi Christine,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you are loving your new cut and colour created by Michael!
Hopefully see you again soon!
Aimee - Client Experience Manager
Managed to get my hair from ginger to a gorgeous blonde and brown balayage I absolutely love it. Great advice on colour and style he is the best
Hi Lauren,
What an excellent review for us to read, thank you for taking the time out to share your experience back to us on the service received in the salon and with Gerrard :-)
It is always nice for us to get such positive feedback and we will certainly share your review with Gerrard too.
Thank you
Darryl - Managing Director
Chellsi was so amazing! She treated my hair so well and made it clear what the journey is ahead of me to go blonder!! Can’t wait to come back!
Hi Katie,
Thank you so much for your amazing review regarding you visit to the salon it is always very rewarding for us to get feedback like this.
I am also really happy to see Chelsea talked you through the process and what is required for you to get the end result you want :-)
Thank you
Darryl - Managing Director
Excellent service, really enjoyed my 30 minutes in "face heaven". Anna is a wonderful and professional beautician, very friendly and approachable.
Hi Katherine,
Thank you for taking the time to write a 5* review!
It’s so amazing to hear such a positive review regarding your beauty treatment in the salon! We will forward this great review to Anna and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Kate did a wonderful job with my haircut. Went in with my mid length, all tangled up hair and walked out buzzing with my bob. Love how she gets every detail I want with my hair. Definitely recommended!
Hi Rosalyn,
Thank you for taking the time to review your experience in Michael Franks and for recommending us!
So pleased to hear you are loving your new hair style, we will forward this amazing review to Kate and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
I'd recommend anyone to visit this salon. Professional advice and perfect hair cut. Covid aware . All and all a great experience
Hi Susan,
Thank you for taking the time to write a 5* review and for recommending us!
So happy to hear the stylist was very professional and gave helpful advice!
Hopefully see you again soon!
Aimee - Client Experience Manager
Service was absolutely amazing, i’m in LOVE with my hair !! Thankyou Kate x
Hi Laura,
Thank you for taking the time to write a 5* review!
So happy to hear you are loving your new hairstyle! We will forward this great review to Kate and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Best place to visit. Put full trust in Thomas. I’ve come out with the best hair cut. Had the best chat with Thomas, was made to feel SO comfortable. First time visiting Michael Franks, and I can’t wait to go back.
Hi Fiona,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear Thomas looked after you well and made you feel at ease during the appointment! We will forward this to Thomas and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Best experience. I was able to put FULL trust into my hair styling. Coming out of lockdown hairstyle, I had zero idea what I wanted. But I’ve had the best experience & best hairstyle. Great chat, was able to put full trust into Thomas. I’m so pleased with my haircut. Can’t wait to go back. This was my first time getting a cut here, and I can’t wait to book my next appointment with Thomas.
Hi Fiona,
Thank you for taking the time to review your experience in Michael Franks!
It’s so amazing to hear this positive review regarding your whole experience in the salon! We will forward this review to Thomas and the team!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
Stylist was rushing to get things done, regretfully, it took a tool on the service. First of all, the experience was very painful, stylist wasn't gentle at all. Dry brushing my curly hair damaged them a lot. Even the wash hurt and I am convinced no conditioner was used as the hair felt terrible. I asked for very basic cut - trimming, just a bit of layers and shorter front. I don't know where the layers went but I can't see them really, framing (front) is crooked and looks really, really bad. It will require either amendment or constant styling to hide the flaw. Not once during the cut I was asked if I like the length and the overall look. I was only asked once when my hair was dried and 'styled'. When I say what I didn't like and I saw the way my hair are being cut again (reminder: dry hair with a lot of styling products on it), I couldn't bear it so I said it's fine and asked to leave it as I didn't want the stylist to continue the cut. I think the styling was done extremely poorly and such service shouldn't have place in professional salon. If only I could show you the photos... Somehow my hair are as damaged as they never been before. After appointment they are super dry, I couldn't get rid of the products used for styling and my endings are more damaged that they were. Maybe if the stylist didn't rush that much and take time to do the job decently my review would be different. I don't know how can anyone fail in such simple request.
Hi Aleksandra,
I am really sorry to hear that you left very unhappy with your experience in the salon.
What you have described is nowhere near the standard that we demand and not in any way how we want our clients to feel before, during or after their visit.
We would like to do everything we can to rectify your experience, I have tried calling you and left a voicemail so we can discuss this further. Please can you contact us directly on [email protected] or call the salon on 0151707 9263 and ask for myself or Michael.
Once again we are truly sorry that your experience did not meet either yours or our expectations.
Kind Regards
Aimee - Client Experience Manager
Callum was so nice and friendly, love the cut on my hair. Very happy thanks so much!
Hi Naomi,
Thank you for taking the time to write a 5* review!
So pleased to hear Callum looked after you well during your visit but most importantly you left the salon loving your new haircut!
Hopefully see you again soon!
Aimee - Client Experience Manager
Chelsea really considered what was best for my hair from the products she used to the style she created but she also listened to what I wanted too. She is a lovely young lady and a great stylist who I highly recommend.
Hi Sally,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you love the products that we use but most importantly that you left the salon happy with your hair style! We will forward this to Chelsea and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
I had an amazing experience!I came with some ideas about how I wanted my hair but Gerrard delivered it even better with his own flair and expertise! Loved coming back after the long hiatus of lockdown. Everyone was so pleasant and welcoming, the salon was clean and everyone took precautions. Will definitely go back!! Thank you !!
Hi Sindhoora,
This is such an amazing review, thank you for taking the time to review your experience!
We will forward this to our team the fact that you felt safe and left the salon loving your new hairstyle! Thank you again!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
He listened to me and did exactly what i asked for (down to a T)!! So professional and looks great - was nervous to go to a new salon but i will definitely be going back! Such good value (students get yourself down there as they do discount too and other salons can be v expensive) - thank you thomas ?
Hi Isabel,
Thank you so much for taking the time to write this fantastic review!
We are so happy to hear that Thomas made you feel at ease in the salon and made your first experience here enjoyable!
We will forward this great review to Thomas and the team!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
Getting back to the new normal,felt relaxed in the salon.
Felt in safe with Sarah Jane and happy with the service.
Hi Tracey,
So happy to hear you were really pleased with your service by Sarah-Jayne, we will forward this great review to Sarah and the team!
Thank you for taking the time to write a 5* review!
Hopefully see you again soon!
Aimee - Client Experience Manager
Fab, felt so relaxed and so happy with the result!!
Hi Sarah,
So happy to hear you felt relaxed in the salon but most importantly that you are very pleased with the results!
We will forward this great review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
(Booked with a voucher, with future appointments booked for hair cut/colour.) A lovely, relaxing experience. My skin felt smooth and well-hydrated for at least 24h afterwards.
Hello,
Thank you for taking the time to write a 5* review!
So pleased to hear you had a lovely experience and felt relaxed, we will forward this amazing review to our beautician!
Hopefully see you again soon!
Aimee - Client Experience Manager
Fab service through my visit today! Lovely staff and lovely salon!
Hello,
Thank you for taking the time to review your first experience in the salon!
So pleased to hear our team looked after you well and that you left the salon really happy with your hair!
Hopefully see you again soon!
Aimee - Client Experience Manager
Amazing cut colour and styling as always Callum has worked wonders with my hair A true artist and professional. Thank you
Hi karen,
Thank you for taking the time to write a 5* review!
We will forward this amazing review to Callum and the team, they will be really happy to hear that you are loving your new colour and style!
Hopefully see you again soon!
Aimee - Client Experience Manager
I am very please with my hair cut, don't often say this. Curly hair is more difficult to get right. Gerrard was very pleasant, good at he's job. Would definitely go him again.
Hi Sharon,
This is such and amazing review, thank you for taking the time to write this!
We will forward this review to Gerrard and the team!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
Really great hair cut, very professional and friendly at Michael Franks as always. Would Definitely recommend them. I’m a regular and I have been going to the Salon for a few years now
Hi Wanda,
Thank you for taking the time to write a 5* review and for being a loyal client!
So happy to hear you had a great visit to the salon! We will forward this review to our team!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
Love my haircut, also styled really nice.
Hi Janie,
So pleased to hear you are loving your new cut and style! We will forward this great review to our team!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Absolutely brilliant great cut, salon spotless staff very friendly. It was great to be back.
Hi Peter,
Thank you for taking the time to write a 5* review!
So happy to hear you left pleased with your hair cut!
We will forward this to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Tom was great, I didn’t really know what style to go for but he pointed me in the right direction and provided a great service.
Hi Anthony,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear Thomas guided you in the right direction for your hair and that you left the salon pleased with the results!
Hopefully see you again soon!
Aimee - Client Experience Manager
Really pleased with my new haircut after lockdown. Chelsea gave expert advice when I was unsure and was really friendly
Hi Lisa,
Thank you for taking the time to write a 5* review!
So happy to hear you were really pleased with your haircut and that Chelsea gave you some helpful advise. We will forward this great review to Chelsea and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
I was not let down during my very much anticipated post-lockdown haircut. Sian thoughtfully listened to what I wanted and was considerate in explaining how she was going to do my hair and what products she was using. I left feeling refreshed and super happy with my new do. Thank you for a great experience!
Hi Nurpur,
Thank you for taking the time to write this amazing review!
So pleased to hear that Sian looked after you well during your visit and listened to what you were wanting with your hairstyle. We will forward this great review to Sian and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
I got a full head of balayage and a curly blow dry from Thomas and I am very happy with my hair, Thomas was really nice and welcoming. Salon was fab. Will defiantly return to Thomas to have my hair done again in a few weeks
Hi Lauren,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear that you are loving your balayage and blow-dry created by Thomas, but also that everyone was very welcoming when you came into the salon!
We look forward to seeing you in a couple weeks time!
Aimee - Client Experience Manager
I’ve always been so scared of dying my hair but my greys got to a point where I was so self conscious about them I had no choice. I walked into the salon one afternoon and asked for advice. Since then, I haven’t looked back. Michael always colours it exactly how I want and the cut is the best I’ve ever had at any salon! Their COVID protocols are also perfect to make clients feel safe. Thanks so much!
Hi Lisa,
Thank you so much for this amazing review!
So happy to hear that you have returned to the salon and loving your colour and cut created by Michael! We will forward this amazing review to Michael and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Sian did an amazing cut and blow, all the staff were very friendly, the salon was very clean and it was an all around lovely experience
Hi Rachael,
Thank you for taking the time to write a 5* review!
So happy to hear that you had an all round lovely experience and thought the salon was very clean! We will forward this fantastic review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
As always callum was great and the haircut is excellent. Feel loads better
Hi Rory,
Thank you for taking the time to write a 5* review!
So happy to hear that Callum looked after you well and you left loving your haircut! We will forward this to Callum and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Tom was amazing, he’s done my hair 3 times and he always gets it bang on. I’ve been to a few other hair dressers over lockdown and never again!! Always have such a good experience when I come and always love my hair afterwards :)
Hi Chloe,
Thank you for taking the time to review your experience in Michael Franks hair salon.
So pleased to hear that you have returned to the salon and had another great visit, we will forward this fantastic review to Thomas and the team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Thomas was friendly and helpful and made me feel very welcomed in the salon. And did an excellent job on my hair like always!
Hi Scott,
So pleased to hear our team looked after you well and you left loving your new hair! We will forward this amazing review to Thomas and our team!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Michael removed 10 years worth of black box dye from my hair within 4 sittings and now I’m a gorgeous blonde!??
It’s still so thick and healthy I couldn’t be happier! Not only is Michael Franks such a friendly salon to visit but it’s filled with the most talented people!
If you’re looking for somewhere to get your hair chopped or coloured, this is the place for it! Over the moon with the service and general atmosphere of this salon, nothing but praise! X
Hi Amber,
Thank you for taking the time to write a 5* review!
I am so pleased to hear that you are loving your new hair colour created by Michael! After box dying your hair black for 10 years and managing to go blonde in 4 sittings is so amazing to hear and such an achievement!
We will forward this fantastic review to Michael and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Great haircut just what I asked for. Michael spent a long time cutting my hair despite the fact that it was 9pm before all salons were to close at midnight. One of the best haircuts I''ve had. Highly recommend this salon . I've been coming for 2 years now and like the fact that your stylist gives you a consultation, cuts,colours,shampoos and blow dries your hair.
Hello,
Thank you for taking the time to review your experience in Michael Franks hair salon!
So happy to hear Michael was able to cut and style your hair before all salons had to close! It’s so amazing to hear such a positive review regarding your visit!
Hopefully it won’t be long till we can see you again and all our other amazing clients!
Take care!
Aimee - Client Experience Manager
Love my wash cut and blowdry, and feel so much more confident after stepping out of the salon! Atmosphere in the salon is always really relaxed and friendly, and the PPE measures in the place are excellent. Very reassuring and felt very safe throughout my appointment
Hi Siobhan,
Thank you for taking to write a 5* review!
So pleased to hear that you have returned to the salon and had another great experience but more importantly you felt very safe!
We will forward this review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Shannon was so lovely and did an amazing job. I love the colour of my new hair so much, I couldn’t fault it. She did an amazing job!!
Hi Emily,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that Shannon looked after you were during your visit and you left the salon loving your new hair!
We will forward this amazing review to Shannon and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
It was my first time colouring my hair and Kate helped me picked the colour I want, I absolutely love it and I can’t thank her enough !!
Hi Gwen,
So happy to hear that your first experience colouring your hair was a success and you are loving the colour!
We will forward this amazing review to Kate and the team!
Thank you for taking the time to review us!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
This was my first appointment at Michael Franks and I will definitely be re-booking. Sian B was so friendly and helpful and did a fab cut and curly blow.
Hi Clare,
Thank you for taking the time to review your first visit to the salon!
So happy to hear you had a great experience and will be returning, we will forward this review to Sian and the team!
We look forward to seeing you again soon!
Aimee - Client Experience Manager
Turned up at the wrong branch (didn’t know there was two!) but Gerrard managed to fit me in rather than me walking across town and did a wonderful job.
Hi Rachel,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear we were able to accommodate you in our other salon, we will forward this fantastic review to Gerrard and our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
This is the second time I’ve had my hair done by Callum and can’t recommend him enough. Great colour and cut and really listens to what you want. This is a great little salon.
Hi Sarah,
Thank you for taking the time to write a 5* review!
So pleased to hear you have returned to the salon and had another great experience! We will forward this amazing review to Calum and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Always the best experience!!
Hi Neil,
Thank you for taking the time to write a 5* review!
So pleased to hear you had a great experience in the salon, we will forward this to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Great balayage and friendly service!
Hi Caitlin,
Thank you for taking the time to write a 5* review!
So pleased to hear you're happy with your balayage and our team looked after you well! We will forward this great review to them!
Hopefully see you again soon!
Aimee - Client Experience Manager
Cant recommend Chelsea enough, had my first appointment at the salon with her yesterday and she really listened to what I wanted and took her time on my hair. I love the finished result, its so much more than I was expecting!
Hi Catherine,
Thank you for taking the time to write a 5* review!
So pleased to hear Chelsea looked after you well during your visit to the salon! We will forward this great review to Chelsea and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Such a good experience, I’ve never been happier with my hair! First time colouring it and I’m over the moon with how it turned out
Hi Amber,
Thank you for taking the time to review your experience in Michael Franks Hair Salon!
So pleased to hear you enjoyed your first visit to the salon! We will forward this great review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
As usual a very good colour and cut and timed before lockdown! V professional and everything Covid safe, would recommend
Hi Jenny,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear you are loving your colour and cut!
Hopefully see you again soon!
Aimee - Client Experience Manager
Thomas's was amazing. Had a hard time finding the salon. Thomas came outside to meet me what a lovely lad. Had a lovely chat amd my hair looks Amazing made my day thank you Thomas's
Hi Janet,
Thank you for taking the time to write a 5* review!
So pleased to hear Thomas looked after you well, we will forward this great review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Thomas's was amazing. Had a hard time finding the salon. Thomas came outside to meet me what a lovely lad. Had a lovely chat amd my hair looks Amazing made my day thank you Thomas's
Hi Janet,
Thank you for taking the time to write a 5* review!
So pleased to hear Thomas looked after you well, we will forward this great review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Thomas's was amazing. Had a hard time finding the salon. Thomas came outside to meet me what a lovely lad. Had a lovely chat amd my hair looks Amazing made my day thank you Thomas's
Hi Janet,
Thank you for taking the time to write a 5* review!
So pleased to hear Thomas looked after you well, we will forward this great review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.