Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
Harry who did my hair was fabulous. Understood my needs and looked after me. Didn’t feel rushed out the door which is often the case in busy salons.
Hi Jennifer,
Thank you for taking the time to write a 5* review!
So pleased to hear that Harry looked after you well! We will forward this great review to Harry and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Absolutely boss! This guy is a hair ambulance and doctor! We can now go to the ball- thank you so much darling x
Hello,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that you had a great visit to the salon! We will forward this review to the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Thank you, Michael, I'm really pleased, and looking forward to my next appointment for a cut and colour
Hi Val,
Thank you for taking the time to review your experience at Michael Franks! It's brilliant to hear you are pleased with your hair cut and are already looking forward to your next appointment!
We look forward to seeing you then!
Hebe - Front of House Manager
Super friendly stylist, great haircut! Thank you
Hi Charlotte,
Thank you for taking the time to review your experience in the salon! Thrilled to hear your stylist was friendly and gave you a great hair cut!
We hope to see you again soon!
Hebe - Front of House Manager
Left with a wonky fringe! Said it was wonky but just got worse with second try so left before it got even worse! Can’t believe how bad it was cut, definitely won’t be returning!
Hi Lauren,
Thank you for taking the time to review your experience in the salon. I'm so sorry to hear you weren't happy with your fringe and felt it was wonky!
We'd love to sort this out for you as soon as possible so I will be in touch with you later today to chat to you further!
Many thanks,
Hebe - Front of House Manager
Very very cold salon I visited twice for hair and eyebrows and was shivering not a pleasant visit.
Would not return and still have two visits left but cannot use as time has ran out.
Also due a facial but she is on maternity leave
Hi Lorraine,
Thank you for taking the time to review your experience in the salon. I'm so sorry to hear you found the salon cold and weren't satisfied with your visit because of this! We have recently had some issues with our heating system in our Ropewalks salon which we are in the process of sorting out (and in the meantime have bought some more heaters to as a short term solution!), however I am sorry that this had an impact on your experience!
With regard to the facial, as I mentioned during your visit, we are still very happy to honour this part of your pamper package, however, as our beautician is on maternity leave we are waiting for confirmation of when she will be back before we can book this in. We will let you know as soon as she is back so we can sort this for you!
I'll give you a call later today to discuss with you further.
Kind regards
Hebe
Front of House Manager at Michael Franks
Man like sam smashed it with the perm??. Would highly recommend Michael Franks to anyone.
Hi Mo,
Thank you for taking the time to write a 5* review!
So happy to hear that you are loving your perm created by Sam! We will forward this great review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Price high a mature staff
Hello,
Thank you for taking the time to review your experience at Michael Franks! I'm sorry to hear you felt the price was high. We keep our prices varied across a wide range to keep us competitive and so we can offer the best value possible. They are based on the amount of experience and training our stylists have had.
We do aim to be transparent about our prices and we expect our staff to confirm the total bill prior to starting any service.
As your review is anonymous I cannot see the exact details of your visit, but if you could kindly email me directly on [email protected], I'd be happy to look into this further and answer any queries you might have!
Kind regards
Hebe - Front of House Manager
Love my hair and colour, thank you so much Michael, always a pleasure ?
Hi Jemma,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear that you are loving your new hair colour and cut! We will forward this to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Appointment started on time courteous staff . Love my new hairstyle . Thank you
Hi Vivien,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that you enjoyed your visit to the salon! We will forward this great review to our team!
Aimee - Client Experience Manager
Amazing and attentive stylist! Felt comfortable every step of the way and got exactly what I wanted (without fully knowing what I wanted!). Hair felt soft, conditioned and SO much lighter! Thank you! ?
Hi Tammi,
Thank you for taking the time to write a 5* review!
It’s so amazing to hear such a positive review, we will forward this to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Thanks Robert! Looks, feels and smells amazing!
Hi Rachel,
Thank you for taking the time to write a 5* review!
So happy to hear that Robert looked after you well! We will forward this to Robert and our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Always get 1st class service from Chelsie, I'm so glad she is back.
Hi Donna,
Thank you for taking the time to review your experience in Michael Franks!
It’s so amazing to hear such a positive review about your visit to the salon! We will forward this great review to Chelsie and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
This was the second time for a haircut at the salon. Didn't disappoint. Once again, I am very pleased with what Harry did with my hair and my hair is a very difficult hair to cut. So thank you, and I'll be back in a few weeks!
Hello,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you have returned to the salon and had another great experience! We will forward this amazing review to Harry and the team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Callum was really friendly and made me feel welcome in the salon and did a really good job with my hair. Will be coming back again!
Hi Scott,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that you had a great visit to the salon, we will forward this amazing review to Michael and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
My second time at this salon and I got exactly what I asked for. Harry was extremely friendly and professional. Highly recommended.
Hi Jade,
Thank you for taking the time to share this amazing feedback! So pleased to hear you got exactly what you asked for and felt well looked after by the team!
We look forward to seeing you again soon!
Hebe - Front of House Manager
My second time at this salon, I got exactly what I asked for. Harry was extremely friendly and professional. Highly recommended.
Hi Jade,
Thank you for taking the time to share this amazing feedback! So pleased to hear you got exactly what you asked for and felt well looked after by the team!
We look forward to seeing you again soon!
Hebe - Front of House Manager
Fab service Callum took the time to listen to my requests. Happy with the and will be returning
Hi Christine,
Thank you for taking the time to review your experience in the salon! So pleased to hear Callum looked after you and that you felt listened to and happy with the result!
We look forward to seeing you again on your next visit!
Hebe - Front of House Manager
I had a cut by Shannon at the L1 salon. The style is fantastic the cut is just what I wanted. The place and stylist a pleasure to visit thank you
Hi Nicky,
Thank you for taking the time to review your experience at Michael Franks! I'm thrilled to hear you are loving your hair cut by Shannon and enjoyed your visit to the salon!
We hope to see you again soon!
Hebe - Front of House Manager
Harry was lovely and does the best head massage! Hairstyle is fab. I'd definitely recommend him.
Hi Helen,
Thank you for taking the time to review your experience! So pleased to hear you enjoyed your visit and are loving your new hair style!
Hope to see you again soon!
Hebe - Front of House Manager
Harry was lovely and does the best head massage! Hairstyle is fab. I'd definitely recommend him.
Hi Helen,
Thank you for taking the time to write a 5* review! So pleased you had a great time in the salon and that Harry looked after you so well! Thank you for your recommendation!
We look forward to seeing you again soon!
Hebe - Front of House Manager
Good to feel happy about my hairstyle again. Big thanks!
Hi Arunas,
Thank you for taking the time to write a 5* review! So pleased to hear you are feeling happy about your hair again after visiting us!
We hope to see you again soon!
Hebe - Front of House Manager
I booked this last minute and impulsively, but I’m glad I did! Harry was lovely and my hair looks great, highly reccomend
Hi Aimée,
Thank you for taking the time to share this brilliant feedback! Thrilled to hear you had a great visit and love your hair! I will forward this brilliant review to your stylist!
We hope to see you again soon!
Hebe - Front of House Manager
Really nice stylist who understood exactly what I wanted. Can highly recommend Harry
Hi Rachel,
Thank you for taking the time to review your experience at Michael Franks! I'm really pleased to hear Harry looked after you and understood exactly what you were aiming for!
We hope to see you again soon!
Hebe - Front of House Manager
High quality services and very nice staff!
Hello,
Thank you for taking the time to review your experience at Michael Franks! I'm really pleased to hear the team looked after you well and you were impressed with the quality of the service!
We hope to see you again soon!
Hebe - Front of House Manager
I really enjoyed it Kate sat and chatted about what I’d like to do with my hair, she explained all my options and showed me photos of how it could look. She was really chatty and friendly, she put me at ease as soon as I arrived. I love my new hair style and my hair looks so much thicker. I think it’s going to be really easy to look after myself ?? I even got a coffee and cake! truly spoilt
Hi Yvonne,
Thank you for taking the time to share this amazing feedback! I'm so pleased you had such a positive experience in the salon, that Kate made you feel welcome as soon as you arrived, and that you're loving your new hair cut!
I'll forward this fantastic review to Kate and the team!
We look forward to seeing you again soon!
Hebe - Front of House Manager
Absolutely amazing as usual. Sam made my hair look it's best.
Hi Marie,
Thank you for taking the time to review your experience in the salon! I'm so happy to hear Sam and the team looked after you and made your hair feel amazing!
We look forward to seeing you again at your next appointment!
Hebe - Front of House Manager
Great ! Did exactly what I asked !
Hello,
Thank you for taking the time to write a 5* review! Thrilled to hear you got exactly what you asked for with your fringe!
We hope to see you again soon!
Hebe - Front of House Manager
Rob was such a sweetheart, my cut is fantastic and it was a great and relaxing experience. I will definitely be back.
Hi Heather,
Thank you for taking the time to write a 5* review! So happy to hear you love your cut and that you found the salon relaxing!
We hope to see you again soon!
Hebe - Front of House Manager
Robert is a hair expert always has excellent advice and my hair looks amazing for up to 5 days ?
Hi Debra,
Thank you for taking the time to write a 5* review! Rob will be very happy to hear that you always love your hair after your visits, and find his advice helpful! I will forward this feedback to him!
We hope to see you again soon!
Hebe - Front of House Manager
Very impressed with the time and patience Sam gave. I was so unsure of what my hair needed. He was honest and thorough looking at my options, sure there is always the up sales but he was not pushy, just let me know what was available. Happy and booked next visit. Lovely to meet Sam and Robert both friendly, chatty and welcoming.
Can't wait to have my colour done
Hi Patsy,
Thank you for taking the time to review your experience at Michael Franks! I'm thrilled to hear that Sam and Rob looked after you so well and took the time to make you feel welcome. I will forward this great feedback to them and the team,
We look forward to seeing you again at your next appointment!
Hebe - Front of House Manager
I booked this as a last minute as we were staying nearby and I desperately needed my haircut and I’m very glad that I did. Yasmin was extremely personable and friendly. She was focused on what I wanted and kept checking that it was the style I expected and when finished my hair was lovely and wavy. Thank you so much!
Hi Bethan,
Thank you for taking the time to share this amazing feedback! It's so lovely to hear that Yasmin gave you exactly the hair cut you wanted and that the team were friendly!
We hope to see you again on your next visit to Liverpool!
Hebe - Front of House Manager
Kate was great and left my hair looking bouncy and healthy!
Hi Jessica,
Thank you for taking the time to review your experience at Michael Franks! So pleased to hear Kate looked after you well and that your hair felt amazing afterwards!
We hope to see you again soon!
Hebe - Front of House Manager
Chelsea was amazing, very kind and nice and gave me an excellent cut and blow, will definitely return and use Chelsea W again
Hi Helen,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear that Chelsea looked after you well during your visit, we will forward this great review to Chelsea and the team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Great haircut highly recommend
Hello,
Thank you for taking the time to write a 5* review!
So pleased to hear that you are loving your new hair style, we will forward this review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Samuel was lovely and made me feel at ease.
Hi Rebecca,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear that Samuel made you feel at ease and you enjoyed your visit to the salon!
Hopefully see you again soon!
Aimee - Client Experience Manager
Lovley Staff always make you feel welcome
Hi Linda,
Thank you for taking the time to write a 5* review!
So pleased to hear you have returned to the salon and had another great experience!
Hopefully see you again soon!
Aimee - Client Experience Manager
Once again a fabulous hair cut by Callum. He really does wonders .
Hi Sue,
So pleased to hear you have returned to the salon and had another great experience, we will forward this great review to Callum and the team!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
The whole team couldn’t have been nicer, mortifyingly I was late for my appointment due to traffic and the staff were so lovely with me about it, they didn’t hold it against me at all. Yasmin was brilliant and really listened to what I wanted. All staff helped to look after me from getting me drinks to even making sure my husband, who was waiting for me was looked after. I’ve never managed to get the colour I wanted at other salons but Yasmin got it exactly right! I love the colour and the cut and I look forward to coming back, great salon experience from start to finish!
Hi Lucy,
Thank you for taking the time to review your experience in Michael Franks!
I’m so happy to hear such a positive review about your visit to the salon and that our team looked after you and your husband really well! We will forward this review to our team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Lovely welcome by receptionist who made me feel welcome,as first time in salon. Offered beverage, as part of greeting, I thought lovely touch, coffee and cake cane it was delicious. Met Harry who was very helpful when deciding my style, full of inspiration and ideas.Left the salon feeling confident and stylish. Thanks so much I am extremely pleased with my visit and will call in in new year for a colour consultation with Harry , definitely be telling my friends
Been to several salons in town centre and was made to feel welcome by all staff thanks guys
Hi Anna,
Thank you for taking the time to review your experience in Michael Franks!
It’s so amazing to hear such a positive review about your first visit to the salon, we will forward this review to our team!
We look forward to seeing you in the new year!
Aimee - Client Experience Manager
Amazing service, they were busy but had complimentary bev and cake. Staff were friendly and I love how Rob did my hair. Loving the results.
Hi Emira,
Thank you for taking the time to write a 5* review!
I’m pleased to hear that our team looked after you well while you were waiting for your appointment and that you enjoyed the cake and drinks! We will forward this great review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Lovely friendly service, and Sam was brilliant as always
Hi Allie,
Thank you for taking the time to write a 5* review!
So happy to hear that Sam looked after you well and you enjoyed your service!
Hopefully see you again soon!
Aimee - Client Experience Manager
Absolutely delighted with my shellac manicure. Anna was great and the result is amazing. Very pleased with the experience!
Hi Veronica,
So pleased to hear that you are delighted with your shellac created by Anna and your whole experience! We will forward this positive feedback!
Thank you for taking the time to review us! We hope to see you again soon!
Aimee - Client Experience Manager
Had my eye make up and a curly blow with pin curls. Loved it and will definitely visit again 5*
Hi Jennifer,
Thank you for taking the time to review your experience in Michael Franks!
It’s so amazing to hear such an amazing review about your visit to the salon! We will forward this review to our team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Quick and friendly service, and good hair cut. Many thanks :)
Hello,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that you had a great service and liking your new haircut! We will forward this great review to the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Anna does a great manicure x
Hello,
Thank you for taking the time to write a 5* review!
So happy to hear that you are loving your manicure created by Anna, we will forward this review to her!
Hopefully see you again soon!
Aimee - Client Experience Manager
Amazing service and a gorgeous pin curl set! I didn’t get the name of my stylist unfortunately but he was fabulous, will definitely be back
Hi Hannah,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear that you loved your service and the set of pin curls, we will forward this review to your stylist!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
I booked very last minute a wash, haircut & blow-dry appointment. My hairstylist Shannon K was absolutely fabulous, I had a really amazing experience.
Hi Biance,
Thank you for taking the time to write a 5* review!
So pleased to hear you had a great visit to the salon and Shannon looked after you well! We will forward this amazing review to Shannon and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Lovely person. Lovely service. Lovely hair
Hello, thank you for your lovely review! We are so please that you were happy with your hair the service you received! We are looking forward to your next visit! Sian - Front of House Team
Great hair up lovely lady, cake and tea brill
Hi Julie,
Thank you for taking the time to write a 5* review!
So pleased to hear that you loved your hair up and our team looked after you well! We will forward this review to everyone!
Hopefully see you again soon!
Aimee - Client Experience Manager
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.