Michael Franks Liverpool One

33a Strand Street, Liverpool, Merseyside, L18LT

About us

Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.

Read more...

Opening hours

Monday 10:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Thursday 10:00 - 20:00
Friday 10:00 - 20:00
Saturday 09:00 - 17:30
Sunday Closed

Services

Hair

Reviews

4.90
1,877 verified reviews
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Value
Result
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Atmosphere
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Great!

D Latham
19th Dec 2019
5.0
Appointment verified by SaloniQ Software

Best haircut I've had in years

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Response from Michael Franks Liverpool One

Hello, thank you for your excellent feedback. We are so please you had a great experience and left happy with your haircut. Looking forward to seeing you again soon! Sian - Front of House Team

10/10

Michael
19th Dec 2019
Team Member: Callum
5.0
Appointment verified by SaloniQ Software

Excellent haircut. Talks you through the haircut and very professional. Great experience.

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Response from Michael Franks Liverpool One

Hi Michael,

Thank you for your excellent feedback, we are so glad you had an great experience in the salon with Callum.
We look forward to seeing you again soon!

Sian - Front of House Team

Help a girl out

Amy James
17th Dec 2019
Team Member: Callum
5.0
Appointment verified by SaloniQ Software

I turned up with my thick bushy hair in need of a new look.
Callum sat with me and discussed options and we agreed on a style.
Callum was very professional and was confident in cutting my hair.
I am extremely happy with the outcome and would highly recommend the salon.

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Response from Michael Franks Liverpool One

Hi Amy,

Thank you for taking the time to review your experience at Michael Franks! So pleased to hear you were well looked after by Callum and the team, and that you're loving the outcome of your hair cut!
Thank you for recommending us!

We hope to see you again soon!

Hebe - Front of House Manager

Lovely haircut!

Casey
16th Dec 2019
5.0

Always leave this salon with a gorgeous haircut! Staff are amazing.

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Response from Michael Franks Liverpool One

Hi Casey,

Thank you for taking the time to share this lovely feedback! Thrilled to hear you always have gorgeous hair when you leave the salon and that you feel well looked after by the team!

We look forward to seeing you again soon!

Hebe - Front of House Manager

It’s nice place and good service

Ahmed Musagoni
15th Dec 2019
Team Member: Michael
5.0

I really like it it was a great place and service ??

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Response from Michael Franks Liverpool One

Hi Ahmed,

Thank you for taking the time to review your experience at Michael Franks! So happy to hear you like your hair and enjoyed your visit to the salon!

Hope to see you again soon!

Hebe - Front of House Manager

Cut and blow

Nikki Mcavoy
14th Dec 2019
Team Member: Chelsea
5.0
Appointment verified by SaloniQ Software

I can't remember who my stylist was I think it was Chelsea fabulous cut I feel fabulous and hardly any weight in my hair just fab xx

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Response from Michael Franks Liverpool One

Hi Nikki,

Thank you for taking the time to review your experience in the salon! I'm so pleased to hear you are loving your hair cut and are feeling fabulous!

We look forward to seeing you again on your next visit!

Hebe - Front of House Manager

Fantastic blow dry with Yasmin

Amy Halsall
14th Dec 2019
Team Member: Yasmin
5.0
Appointment verified by SaloniQ Software

Absolutely fantastic curly blow with Yasmin. Very professional, cheap prices and excellent job. Will definitely come again! Xx

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Response from Michael Franks Liverpool One

Hi Amy,

Thank you for taking the time to write a 5* review!

So pleased to hear that you loved your blow dry created by Yasmin, we will forward this great review to her!

We look forward to seeing you on your next appointment!

Aimee - Client Experience Manager

Short cut and blow dry

George Coyne
14th Dec 2019
Team Member: Chellsi
5.0
Appointment verified by SaloniQ Software

Great service, made me feel very welcome. She did a great job on my short cut, loved it. I will definitely come again.

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Response from Michael Franks Liverpool One

Hi George,

Thank you for taking the time to review your experience in Michael Franks!

So happy to hear that our team made you feel welcome and your are more than happy with your hair cut!

We look forward to seeing you on your next appointment!

Aimee - Client Experience Manager

Fantastic me time

Stephanie Miller
13th Dec 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

When Michael cuts hair he is creating - it's so soothing watching an artist at work. I'm going on my Christmas night out and knowing my hair looks fab gives me confidence - thank you.

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Response from Michael Franks Liverpool One

Hi Stephanie,

Thank you for taking the time to review your experience in Michael Franks!

It’s so amazing to hear such a positive review about your visit to the salon! Michael really shows his passion for hairdressing through his work, we will forward this great review to him!

Hopefully see you again soon!

Aimee - Client Experience Manager

fabulous

Tracie Dunsby
12th Dec 2019
Team Member: Hebe
5.0
Appointment verified by SaloniQ Software

I am delighted with the care and attention to detail that Hebe gives. She is able to interpret just what I wanted and always delivers a quality cut and finish. The salon is clean and friendly and you are made welcome with coffee and cake.

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Response from Michael Franks Liverpool One

Hi Tracie,

Thank you for taking the time to write a 5* review!

It’s so amazing to hear such a positive review about your experience in the salon, we will forward this review to Hebe and the team!

Hopefully see you again soon!

Aimee - Client Experience Manager

Colour change

Cheryl Hardman
12th Dec 2019
Team Member: Callum
5.0
Appointment verified by SaloniQ Software

Lovely experience as always

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Response from Michael Franks Liverpool One

Hi Cheryl,

Thank you for taking the time to write a 5* review!

So pleased to hear you had a lovely experience in the salon, we will forward this to our team!

Hopefully see you again soon!

Aimee - Client Experience Manager

Review

Niamh
11th Dec 2019
Team Member: Callum
4.5

There was a wedding hair / make up booked in before my appointment and I didn’t get seen to until nearly an hour later which was slightly frustrating however it was well worth the wait.
This was the first time I had got my hair dyed and i couldn’t have asked for anything more.
Will definitely be recommending the salon and Callum to friends and family.

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Response from Michael Franks Liverpool One

Hi Niamh,

Thank you for taking the time to review your experience in Michael Franks!

I am sorry to hear about your long wait in the salon due to a wedding! However I am pleased to hear that you were more than happy with your new hair style and will be forwarding this to Callum and the team!

We look forward to seeing you on your next appointment!

Aimee - Client Experience Manager

Good service

Pam wootton
10th Dec 2019
Team Member: Kate
5.0

Very good service in fact excellent

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Response from Michael Franks Liverpool One

Hi Pam,

Thank you for taking the time to review your experience in Michael Franks!

So pleased to hear you had an excellent service, we will forward this great review to the team!

Hopefully see you again soon!

Aimee - Client Experience Manager

Amazing!

Diya Gokul
9th Dec 2019
5.0
Appointment verified by SaloniQ Software

Had the most amazing experience! Just what I asked for, would recommend

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Response from Michael Franks Liverpool One

Hi Diya,

Thank you for taking the time to review your visit to Michael Franks! Thrilled to hear you had an amazing experience and got just what you asked for! Thank you for recommending us!

We hope to see you again soon!

Hebe - Front of House Manager

Make over

Anonymous
8th Dec 2019
Team Member: Harry
5.0

Harry was brilliant. Made me feel comfortable. Listened to what I wanted and made suggestions of his own.
The overall result was amazing.
Would definitely go back again ?

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Response from Michael Franks Liverpool One

Hello,

Thank you for taking the time to review your experience in Michael Franks!

So pleased to hear Harry listened to what you wanted and you left the salon loving your new hairstyle, we will forward this great review to him!

We look forward to seeing you again soon!

Aimee - Client Experience Manager

Make up and Blow Dry

Tracey Bailey
5th Dec 2019
4.5
Appointment verified by SaloniQ Software

So, I’ve just had the most lovely couple of hours having a blow dry and make up in the salon.
The staff were lovely, very reassuring and were happy to work with me on what wanted and didn’t want. Highly recommend and I’ll definitely return next time I’m in Liverpool !

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Response from Michael Franks Liverpool One

Hi Tracey,

Thank you for taking the time to review your experience in Michael Franks!

So pleased to hear you had a great visit to the salon and our team looked after you well, we will forward this great review to them all!

Hopefully see you again soon!

Aimee - Client Experience Manager

Shellac Hands and Feet

Jess Smith
3rd Dec 2019
Team Member: Anna
5.0
Appointment verified by SaloniQ Software

Nails are lovely and Anna is so nice! Nice and chilled atmosphere, got a cup of tea which was lovely too!

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Response from Michael Franks Liverpool One

Hi Jess,

Thank you for taking the time to review your experience at Michael Franks! So glad to hear you are loving your nails - I will forward this lovely feedback to Anna and the team!

Hope to see you again soon!

Hebe - Front of House Manager

Thank you

Lynne Dickson
2nd Dec 2019
Team Member: Harry
5.0
Appointment verified by SaloniQ Software

Lovely guy, listened to my somewhat incoherent requirements.

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Response from Michael Franks Liverpool One

Hi Lynne,

Thank you for taking the time to review your experience! Thrilled to hear that Harry looked after you and was able to give you the result you were after!

We hope to see you again soon!

Hebe - Front of House Manager

Gorgeous haircut

Sarah Robertson
2nd Dec 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Understood completely what I wanted and I’m really happy with it. Best haircut in Liverpool so far :) thanks!

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Response from Michael Franks Liverpool One

Hi Sarah,

Thank you for taking the time to review your experience at Michael Franks! So pleased to hear you left with exactly the hair you wanted and that it's the best hair cut you've had in the city so far!

We look forward to seeing you again soon!

Hebe - Front of House Manager

Wedding ready

Helen Cooper
2nd Dec 2019
Team Member: Callum
5.0
Appointment verified by SaloniQ Software

Really good experience would have no hesitation to use again when on Liverpool

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Response from Michael Franks Liverpool One

Hi Helen,

Thank you for taking the time to review your experience at Michael Franks! I'm so happy to hear you had a great experience in the salon and would come back again next time you're in Liverpool!

We hope to see you again soon!

Hebe - Front of House Manager

Lovely experience!

Lily Relph
28th Nov 2019
5.0
Appointment verified by SaloniQ Software

Shannon was lovely and gave me a perfect haircut, amazing value for money I will definitely be back again!

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Response from Michael Franks Liverpool One

Hi Lily,

Thank you for taking the time to review your experience in Michael Franks!

So pleased to hear you are very happy with your new hairstyle, we will forward this great review to the team!

We look forward to seeing you on your next visit!

Aimee - Client Experience Manager

Positive experience

Maja Szelest
26th Nov 2019
Team Member: Anna
5.0
Appointment verified by SaloniQ Software

I had a shellac manicure done by Anna B who was professional and nice. The salon made a good impression with a welcoming atmosphere.

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Response from Michael Franks Liverpool One

Hi Maja,

Thank you for taking the time to write a 5* review!

So happy to hear that you are pleased with your manicure created by Anna, we will forward this great review to her!

Hopefully see you again soon!

Aimee - Client Experience Manager

Fantastic

Carolyn Watts
26th Nov 2019
Team Member: Callum
5.0
Appointment verified by SaloniQ Software

I had my hair cut, coloured and styled today by Callum. He did an amazing job on my dry wavy hair. It’s not the easiest of hair. Callum is such a lovely person, he listened to what I wanted and delivered. Perfect.

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Response from Michael Franks Liverpool One

Hi Carolyn,

Thank you for taking the time to review your experience in Michael Franks!

So happy to hear Callum looked after you well during your visit and you left the salon loving your hair, we will forward this great review to him!

Hopefully see you again soon!

Aimee - Client Experience Manager

Excellent service

Gwen Parkinson
23rd Nov 2019
Team Member: Samuel
5.0
Appointment verified by SaloniQ Software

Excellent service, very friendly. Brilliant cut and colour. Sam knows exactly what I wanted.

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Response from Michael Franks Liverpool One

Hi Gwen,

Thank you for taking the time to review your experience in Michael Franks!

So pleased to hear that Sam looked after you well and you left the salon loving your hairstyle!

Hopefully see you again soon!

Aimee - Client Experience Manager

Unreal Blow Dry and Curl

Olivia Rogers
22nd Nov 2019
Team Member: Harry
5.0
Appointment verified by SaloniQ Software

come to the salon all the time and Harry always does an unreal job! Hair looks and feels amazing and the curls last for ages, love this salon so much and wouldn’t go anywhere else.

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Response from Michael Franks Liverpool One

Hi Olivia,

Thank you for taking the time to write a 5* review!

So happy to hear you have returned to the salon and Harry has taken good care of you every visit!

We look forward to seeing you on your next appointment!

Aimee - Client Experience Manager

Boss haha

Jieyun Chen
22nd Nov 2019
Team Member: Callum
5.0
Appointment verified by SaloniQ Software

Love my wavy hair and the conditioner is sooo good.
Thank you so much Callum :)

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Response from Michael Franks Liverpool One

Hi Jieyun,

Thank you for taking the time to write a 5* review!

So pleased to hear that you left the salon loving your hairstyle, we will forward this amazing review to Callum and the team!

Hopefully see you again soon!

Aimee - Client Experience Manager

Great experience

Laura Rigg
22nd Nov 2019
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

I'm a complete hairdresser phobic and a bit anxious due to previous experiences. From the minute I walked in I was made to feel at ease. Kate did my hair and picked up on my anxiety in a really good way. She put me at ease and explained every detail. I'm so made up with how my hair looks. I moved to a new area 2 years ago and have been trying to find a stylist who understands completely and Kate totally got the type of style I was looking for. Brilliant experience and im extremely delighted with my new look. Looking forward to my next visit.

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Response from Michael Franks Liverpool One

Hi Laura,

Thank you for taking the time to review your experience at Michael Franks! I'm so pleased to hear you were made to feel at ease and that your stylist gave you a hair style you love! Kate will be thrilled to hear this amazing feedback!

We look forward to seeing you again at your next appointment!

Hebe - Front of House Manager

First experience.

Rayan Mahmod
21st Nov 2019
4.5
Appointment verified by SaloniQ Software

Shanon was amazing. I got a blow dry and styling- I have semi-Afro hair and she handled it marvelously.

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Response from Michael Franks Liverpool One

Hi Rayan,

Thank you for taking the time to review your experience at Michael Franks! So pleased to hear your stylist handled your hair well and you were happy with your blow dry! I will forward this amazing feedback to Shannon and the team!

We hope to see you again soon!

Hebe - Front of House Manager

Would recommend!

Emma
20th Nov 2019
Team Member: Hebe
5.0

Lovely hairdresser, so friendly and professional!

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Response from Michael Franks Liverpool One

Hi Emma,

Thank you for taking the time to write a 5* review! I'm so happy to hear you enjoyed your visit to the salon and that the team looked after you!

We hope to see you again soon!

Hebe - Client Experience Manager

Will be back again!

Diana Barfield
20th Nov 2019
Team Member: Callum
4.5
Appointment verified by SaloniQ Software

Excellent value for money, staff very professional and attentative. Callum did a wonderful job. Will definitely be back again!

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Response from Michael Franks Liverpool One

Hi Diana,

Thank you for taking the time to share this amazing feedback! It's great to hear you were looked after well by Callum and the team - and felt your service was great value too! I will forward this fantastic review to the team!

We hope to see you again soon!

Hebe - Client Experience Manager

Hair cut and blow dry

Anonymous
18th Nov 2019
Team Member: Chelsea
5.0

Chelsea knows her stuff. My hair has not felt this good in a long time. Very happy

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Response from Michael Franks Liverpool One

Hello,

Thank you for taking the time to review your experience at Michael Franks! So pleased to hear you're happy with your hair cut by Chelsea!

We hope to see you again soon!

Hebe - Client Experience Manager

My beautiful hair

Estelle Costello
17th Nov 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Well what can I say but I just love coming to micheal. I decided in April to go from a long Bob to a pixie it looked amazing everyone commented on the cut etc...because my hair grows so fast I've decided to grow back my bob... I've persevered with the grow out of 7 week's had a little cut today to straighten back and micheal said by Xmas eve I should have a little Bob cut. I just love coming in especially on a Sunday it's so chilled having a coffee with a few nice magazines. I love the little personalized little cake wrapped in Micheal Frank's paper and sticker it's so cute. They deserve to be successful as they all work so hard. They also sell these beautiful new candles which smell divine although rather expensive but beautiful. The salon is immaculate everything is perfect. It's a great location so if your in Liverpool for a hen party etc great place to get blowdry in the heart of the ropewalks

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Response from Michael Franks Liverpool One

Hi Estelle,

Thank you so much for taking the time to share this lovely feedback! It makes us so happy to hear how much you enjoyed your visit to Michael Franks and found the atmosphere relaxed! We love the products and little cakes too!

I will forward this fantastic review to Michael and the team!

We look forward to seeing you again soon!

Hebe - Client Experience Manager

Great service

Anonymous
16th Nov 2019
5.0

She was very good

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Response from Michael Franks Liverpool One

Hello,

Thank you for taking the time to review your experience at Michael Franks! Really pleased to hear you enjoyed your service and that your stylist looked after you! We hope to see you again soon!

Hebe - Client Experience Manager

Wash, cut and blow dry

Anonymous
11th Nov 2019
5.0

Brilliant haircut by Yasmin, really friendly and great service. Will definitely come here again.

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Response from Michael Franks Liverpool One

Hello,

Thank you for taking the time to review your experience at Michael Franks! So pleased to hear you love your hair cut and that you were well looked after by the team!

We hope to see you again soon!

Hebe - Client Experience Manager

First appointment at Michael Frank

Linda Mclarty
10th Nov 2019
Team Member: Harry
5.0
Appointment verified by SaloniQ Software

Wonderful first hairstyle from Harry, I will definitely become a regular client at this lovely, accessible and friendly hair salon. I also enjoyed nice decaffeinated coffee in smart crockery which also made the experience very welcoming.

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Response from Michael Franks Liverpool One

Hi Linda,

Thank you for taking the time to review your experience at Michael Franks! I'm so happy to hear your first visit was friendly, welcoming and accessible - and that you love your hair cut by Harry too! We look forward to seeing you again on your next visit!

Hebe - Client Experience Manager

Amazing make up

Miss Carla Roscoe
9th Nov 2019
5.0
Appointment verified by SaloniQ Software

Harry did my make on the 8th November and it was amazing would recommend time and time any I will be going back love it thank you so much xx

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Response from Michael Franks Liverpool One

Hi Carla,

Thank you for taking the time to review your experience at Michael Franks! Thrilled to hear that you loved your make up by Harry and that you'd recommend us!

We hope to see you again soon!

Hebe - Client Experience Manager

Lovely experience

David Hughes
9th Nov 2019
Team Member: Chelsea
5.0
Appointment verified by SaloniQ Software

Made up with haircut, relaxing atmosphere, great customer experience. Will go again :)

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Response from Michael Franks Liverpool One

Hi David,

Thank you for taking the time to share this great feedback! Thrilled to hear you're pleased with your hair cut and enjoyed the atmosphere in the salon! We look forward to seeing you again soon!

Hebe - Client Experience Manager

Amazing

Marie Heaps
9th Nov 2019
Team Member: Harry
5.0

Another amazing cut and finish so glad I discovered Harry never had so many compliments

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Response from Michael Franks Liverpool One

Hi Marie,

Thank you for taking the time to review your experience at Michael Franks! So pleased to hear your cut and finish has received so many compliments! I will forward this lovely review to Harry!

Hope to see you again soon!

Hebe - Client Experience Manager

Manicure

Jill Goodhew
7th Nov 2019
Team Member: Anna
4.5
Appointment verified by SaloniQ Software

Lovely manicure

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Response from Michael Franks Liverpool One

Hi Jill,

Thank you for taking the time to review your experience in Michael Franks!

So pleased to hear you loved your manicure by our beautician!

Hopefully see you again soon!

Aimee - Client Experience Manager

Very happy

Judy Mackenzie Dunn
6th Nov 2019
4.5
Appointment verified by SaloniQ Software

Had a lovely time at Michael Franks today. Hebe is lovely and cut my hair brilliantly.

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Response from Michael Franks Liverpool One

Hi Judy,

Thank you for taking the time to share this lovely feedback! So pleased to hear you enjoyed your visit to the salon and are happy with your hair cut!

We look forward to seeing you again soon!

Hebe - Client Experience Manager

Amazing!

Beth Montgomery
5th Nov 2019
Team Member: Harry
5.0
Appointment verified by SaloniQ Software

Harry was absolutely amazing! My hair looks beautiful and its everything I wanted! My hair looks so natural and so healthy. I will definitely be returning and I highly recommend this salon and Harry.

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Response from Michael Franks Liverpool One

Hi Beth,

Thank you for taking the time to review your experience at Michael Franks! It's amazing to hear that your hair is everything you wanted it to be! Thank you for recommending us!

We look forward to seeing you again soon!

Hebe - Client Experience Manager

Make up was amazing!

Hayley Stockdale
4th Nov 2019
Team Member: Harry
5.0

I was so pleased with my make up it looked fab !

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Response from Michael Franks Liverpool One

Hi Hayley,

I'm so glad to hear you loved your make up! Thank you for taking the time to write a 5* review!

See you again soon!

Hebe - Client Experience Manager

Great experience!

Hayley Stockdale
4th Nov 2019
Team Member: Chelsea
5.0
Appointment verified by SaloniQ Software

I was very pleased with my blow dry !

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Response from Michael Franks Liverpool One

Hi Hayley,

Thank you for taking the time to review your experience in the salon! So pleased you were happy with your blow dry!

We look forward to seeing you again soon!

Hebe - Client Experience Manager

Ill be back

Marc
3rd Nov 2019
5.0

Made up with the advice and haircut
Place is boss la im telling ya

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Response from Michael Franks Liverpool One

Hi Marc,

Thank you for taking the time to write a 5* review! So happy to hear you were pleased with your hair cut and the advice given to you!

We hope to see you again soon!

Hebe - Client Experience Manager

Amazing!

Victoria Heard
2nd Nov 2019
Team Member: Harry
5.0
Appointment verified by SaloniQ Software

Harry was so kind and made me feel welcome and made my hair look so great, absolutely love it :)

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Response from Michael Franks Liverpool One

Hi Victoria,

Thank you for taking the time to review your experience at Michael Franks!
It's so great to hear that Harry made you feel welcome and that you loved your hair! I will forward this lovely review to him!

We hope to see you again soon!

Hebe - Client Experience Manager

Finally!

Kerry Rodighiero
1st Nov 2019
Team Member: Chellsi
5.0
Appointment verified by SaloniQ Software

I've been trying different hairdressers since arriving in Livrpool nearly 3 years ago, hunting for The One. While substantially more expensive than others I've tried, you really do get what you pay for. Great cut and lots of care and thought in the process. Thank you Chellsi!

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Response from Michael Franks Liverpool One

Hi Kerry,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that you have found ‘the One’, we will forward this amazing review to Chellsi and the team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager

Restyled and love it!!!

Emma White
1st Nov 2019
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

First visit, and Kate was wonderful at helping me with a short cropped restyle!
Appointment ran on time, clean salon and very reasonably priced.
Already booked my next appointment

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Response from Michael Franks Liverpool One

Hi Emma,
Thank you for taking the time to write a 5* review!
So pleased to hear that you had a great experience in our salon, we will forward this amazing review to Kate and the team!
We look forward to seeing you on your next appointment!
Aimee - Client Experience Manager

Wonderful

Al Bollands
31st Oct 2019
Team Member: Chellsi
5.0
Appointment verified by SaloniQ Software

Wonderful haircut, exactly what I asked for. Chellsi is pleasant, jolly and a joy to talk to.

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Response from Michael Franks Liverpool One

Hi Al,

Thanks so much for taking the time to share this amazing feedback! Chellsi will be so pleased to hear that you love your hair cut and enjoyed your time in the salon! I will forward this review to her!

We hope to see you again soon!

Hebe - Client Experience Manager

Very happy with my haircut !

Serena
30th Oct 2019
5.0

Samuel gave me a great haircut a few weeks ago! I have short hair that’s thick and grows fast, not many stylists find it easy to work with. Samuel understood what I was looking for, and paid great attention to detail! The reception staff were very friendly. Great service!

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Response from Michael Franks Liverpool One

Hi Serena,

Thank you for taking the time to write a 5* review! It's so great to hear that Sam was able to give you the hair cut you were looking for and that the team were friendly and accommodating during your visit! I will forward this great review to the team!

We hope to see you again soon!

Hebe - Client Experience Manager

Brilliant

Johnathon Hughes
29th Oct 2019
Team Member: Samuel
5.0
Appointment verified by SaloniQ Software

Sam was brilliant. Really professional and accommodating.
Salon was a little on the cold side (or would have given atmosphere 5*)

Service
Value
Result
Cleanliness
Atmosphere
Response from Michael Franks Liverpool One

Hi Johnathon,

Thank you for taking the time to review your experience at Michael Franks! So happy to hear Sam looked after you during your visit! I'm sorry you found the salon a little bit chilly - we had a fault on the heater which meant it wasn't putting out as much heat as usual, but it's all sorted now!

We hope to see you again soon!

Hebe - Client Experience Manager