Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
Great colour and cut, friendly and thoughtful service
Hello,
Thank you for taking the time to review us!
So happy to hear that you are loving your new hair style and our team looked after you well!
Hopefully see you again soon!
Aimee - Client Experience Manager
It was last minute booking for a blow dry. I was very impressed with customer service frendlines advice and great blow dry. Well recommend this place and l will definitely be back.
Hi Eva,
Thank you for taking the time to review us!
So pleased to hear that our team looked after you well during your visit, we will forward this review to the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
So disappointed I asked could they do a choppy style hair cut I was assured they could but then was talked out of what I wanted come out gutted with a cut I don’t like
Hi Pam,
Thank you for taking the time to review us! I am sorry to hear that you left the salon with a different hair cut to what you wanted.
It’s our company policy for our stylists to go through a thorough consultation before going ahead with the service as this gives our staff and yourself the chance to discuss what hair cuts/styles are possible with the clients hair and how to maintain that look etc. We also encourage our staff to ensure the client is completely happy with the service they have had and find out from our clients any issues so we can give you the desired outcome prior to you leaving the salon, as our aim is to ensure every client leaves 100% satisfied with their entire experience.
However, we do appreciate it is not always possible due to timing/feeling awkward/not realising until later on, to raise a complaint at the time. If you were not asked what you thought of your end result it is certainly something we will look into and I can only apologise at this point if that did not happen.
If we can get contact with you it would be great to get you back in, so we can rectify any difference in what you expected to what you received, and get you to the outcome you desired.
I will be calling you later today to hopefully be able to change your negative experience with us.
Kind Regards Aimee - Client Experience Manager
Lovely hair stylist. Polite, friendly and skilled.
Hello,
Thank you for taking the time to write a 5* review!
So pleased to hear the team looked after you well, we will forward this fantastic review to the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
I’m from Brazil but have been in the UK for nearly 15 years and always felt anxious when going to get a hair cut /treatment as it’s so different from back home.
This is the first time that I felt so welcome, relaxed, confident with the and most importantly pleased with the results. Micheal answered every question I had with thought and patience And he was so professional but also funny and friendly.
I wish Michael and his team every success as you all deserve it. Thanks a million and I’ll see you in a few weeks!
Thanks for the tea and cake also xx
Hi Mariana,
Thank you for taking the time to review your experience in Michael Franks!
Its so amazing to hear such a positive review about your visit to the salon, we will forward this fantastic review to Michael and the team!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
I had a colour, cut and blow dry or the way Michael made me feel was I was brightened up, relaxed with a fabulous head massage, spoiled with 2 cups of tea and two pieces of cake (very self indulgent!), hair expertly cut and blown to a full bodied chic style. Well worth the cost to leave feeling refreshed and fabulous!! Thank you very much Michael.
Hi Stephanie,
Thank you for taking the time to write a 5* review!
It’s so amazing to hear such a positive review about your whole experience in the salon, we will forward this fantastic review to Michael and the team!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Great to have someone listen to you and cut your hair the way you like.
Hi Claire,
Thank you for taking the time to review your experience in the salon!
So happy to hear that your stylist listened carefully to what hairstyle you wanted and you left the salon pleased with your hair cut!
Hopefully see you again soon!
Aimee - Client Experience Manager
I could not be happier with my hair and found Chelsea extremely friendly, knowledgeable and professional, Feel very valued as a customer and highly recommend Chelsea. Thank you for my new hair.
Hi Claire,
Thank you for taking the time to write a 5* review!
It’s so amazing to hear such a positive review about your experience in our salon, we will forward this fantastic review to Chelsea!
Hopefully see you again soon!
Aimee - Client Experience Manager
Very pleased with the stylist as usual as I always book with Harry. An excellent stylist who always listens to what the customer wants and is great at cutting hair.
Hello,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that you have returned to the salon and had another great service with Harry, we will forward this great review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Sam is brilliant very friendly and understands what you want
Hi Gwen,
So happy to hear Sam did a brilliant job with your hair and understood exactly what you wanted!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Excellent service , Chelsea was lovely and explained everything regarding the Brazilian process, very happy customer.
Hi Joanne,
Thank you for taking the time to write a 5* review!
So happy to hear Chelsea looked after you well during your visit and explained each step of the service!
Hopefully see you again soon!
Aimee - Client Experience Manager
Micheal
Worked his magic... after being on holiday sun bleach hair he softend the colour and gave a lovely cut. The salon is beautiful and the staff are so attentive. My shampoo was so relaxing I could have fallen asleep. Back in September for my next visit
Hi Estelle,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you enjoyed your visit to the salon and felt so relaxed, we will forward this amazing review to Michael!
Look forward to seeing you in September!
Aimee - Client Experience Manager
I am very impressed with my whole expetience at Micheal Franks liverpool one.
I am very pleased with my new hair style. I would reccomend this salon to everyone.
Hi Maureen,
So happy to hear that you were very pleased with your visit to the salon and will be recommending us to everyone!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Hebe made me feel really relaxed and I really trusted her with my idea of a curly fringe- she totally got the idea and went with it. I’ll definately be back to get a cut by hebe! Thanks so much for a lovely experience , everyone was really nice at the salon and Amy on desk was a beaut too x
Hello,
Thank you for taking the time to review your experience in Michael Franks!
It’s so amazing to hear such a positive review about your visit, we will forward this fantastic review to the team!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
A great haircut from Callum, a confident stylist who knew exactly what to do with my problem hair. Than you!
Hi Edmund,
Thank you for taking the time to write a 5* review!
So happy to hear that Callum looked after you well during your visit, we will forward this amazing review to him!
Hopefully see you’ve again soon!
Aimee - Client Experience Manager
Friendly and professional
Hi Poppy,
So happy to hear you enjoyed your visit and our team looked after you well!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
I went into Michael Franks to get my hair cut, washed and blow dried. After a lovely consultation with Samuel I decided to also go for a Brazilian blow dry. I came out of the salon with a completely new hair style. It feels so soft and looks great. I’d definitely go again.
Hi Kara,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that you enjoyed your visit to the salon and left loving your new hair style! We will forward this amazing review to Sam!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Love my new hair colour and cut thank you so much
Hello,
Thank you for taking the time to write a 5* review!
So pleased to hear you are pleased with your new hair colour!
Hopefully see you again soon!
Aimee - Client Experience Manager
What an amazing experience from start to finish. Samuel made me not only feel more comfortable and happy in his salon chair than any other previous stylist but he truly made me look stunning, like a golden haired beachy dream... thank you so much!
Hi Anne,
So happy to hear that you had a great experience in the salon, its so lovely to hear such a positive review, we will forward this to Samuel!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Best salon experience I’ve had in years, will definitely be returning! My hair was completely butchered when I came in and Sam completely brought it back to life and gave me exactly what I wanted, I’m a very happy bunny.
Hi Eavan-Mary,
Thank you for taking the time to review your experience in Michael Franks!
Its so amazing to hear such a positive review about your visit to the salon, we will forward this fantastic review to Sam!
Hopefully see you again soon!
Aimee - Client Experience Manager
...only if there was something better than perfect! Can't fault her styling advice, friendly demeanor and absolute professionalism.
Would book again 11/10
Hi James,
Thank you for taking the time to write a 5* review!
So pleased to hear that Chelsea looked after you during your visit, we will forward this fantastic review to her!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Lovely experience great stylist
Hi Jeanette,
Thank you for taking the time to write a 5* review!
So pleased to hear that you had a great experience in the salon, we will forward this to your stylist!
Hopefully see you again soon!
Aimee - Client Experience Manager
My stylist Chelsea is always very friendly and chatty and makes the experience such a pleasant one. She is very good at her job and I always leave feeling happy with my cut.
Hi Dean,
So pleased to hear you have returned to the salon and had another great experience, we will forward this to Chelsea and the team!
Thank you for taking the time to review your experience in Michael Franks!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Rob is amazing! He transformed my hair from box dye black to beautiful natural dark blond in one sitting! I'm truly amazed with results, my hair look and feel amazing! 100% recommend
Hi Adrianna,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that Robert transformed your current hair colour to your desired look in just one sitting! We will forward this fantastic review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Fab experience at the salon as usual. Harry was friendly and I love my fresh haircut. Thank you.
Hi Laura,
Thank you for taking the time to write a 5* review!
So happy to hear that you had a great experience in the salon, we will forward this amazing review to Harry!
Hopefully see you again soon!
Aimee - Client Experience Manager
Very friendly and professional. Asked me what I wanted and explained everything to me. Very happy with result. Will be going back there
Hi Lorraine,
Thank you for taking the time to write a 5* review!
So happy to hear that our team looked after you well and explained every step, we will forward this to them all!
Hopefully see you again soon!
Aimee - Client Experience Manager
I only popped in for a skin test and as usual the staff were very helpful and friendly
Hello,
Thank you for taking the time to review your experience in Michael Franks!
Hopefully see you again soon for your hair appointment!
Aimee - Client Experience Manager
Thank you Sarah Jayne. I feel so much better. It was my first proper cut since losing my hair loss 3 years ago. Hair looks so much better and I was given lots of advice and reassurance, thank you
Hi Jade,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear you had a great visit to our salon, we will forward this lovely review to Sarah-Jayne!
Hopefully see you again soon!
Aimee - Client Experience Manager
Exactly what I wanted from the cut, blow dry was perfect too. Thank you x
Hi Jenni,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you got the exact hair cut you were wanting, we will forward this to your stylist!
Hopefully see you again soon!
Aimee - Client Experience Manager
Fab!
Hello,
Thank you for taking the time to write a 5* review!
Hopefully see you again soon!
Aimee - Client Experience Manager
Booked a last minute app for wash, cut and blow. From the get go staff was really welcoming and warm.
Oliwia did a fantastic job and before she started she asked what I wanted and how I wanted the style. She was really friendly and down to earth.
Great service all round
Thank you!
Will definitely be back.
Hi Rupa,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you had a great experience to the salon, we will forward this amazing review to the stylist!
Hopefully see you again soon!
Aimee - Client Experience Manager
I colored my hair and the results is amazing I loveedddd it
Hello,
So pleased to hear you left the salon loving your hair colour!
Thank you for taking the time to write a 5* review!
Hopefully see you again soon!
Aimee - Client Experience Manager
Really friendly,loved my hair and had a nice chat
Hi David,
So happy to hear our team looked after you well and you left the salon loving your haircut!
Thank you for taking the time to review your experience in the salon!
Hopefully see you again soon!
Aimee - Client Experience Manager
It was my first visit to the salon, Kate did a curly blow, I was very pleased with how she blew my hair. I would recommend this salon.
Hi Frances,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you loved your curly blow-dry created by Kate!
Hopefully see you again soon!
Aimee - Client Experience Manager
Rob was amazing, he answer all my questions (trust me it was a lot of them) and helped me to choose and book the right treatment. Very professional and welcoming!
Hello,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that Rob answered all your question and helped you choose the colours for your desired look!
Look forward to seeing you on your appointment!
Aimee - Client Experience Manager
Great service from start to finish. Was made to feel very welcome. Offered refreshments even a cute little cake. Kate was lovely made me feel very relaxed extremely knowledgeable and has a true passion for her work I’m sure she will go very far! Absolute credit to the salon highly recommend thank you
Hi Michealla,
Thank you for taking the time to write a 5* review!
Its so amazing to hear such a positive review! Kate is an absolute credit to our team and really shows her passion for hairdressing through her work!
Hopefully see you again soon!
Aimee - Client Experience Manager
Excellent service from being welcomed to saying goodbye. Very attentive, asked questions to make sure the result was exactly what I was after. Would highly recommend.
Hi Leanne,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you had a great visit to the salon from start to finish, we will forward this fantastic review to the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Hebe cut my hair brilliantly. I’ll be bacl
Hi Judy,
Thank you for taking the time to review your experience in Michael Franks!
We will forward this fantastic review to Hebe!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
I booked for me and my friend to get curly blow dries for our night out, our appointment hadn’t been put down so when we arrived we had to have our hair done one after the other. The worst part was that our curls didn’t hold at all, we both had to re style our hair to go out because the blow out dropped almost completely within about an hour, felt like we’d wasted £50.
Hi Emily,
We were really disappointed to hear that your blow-dry didn't last for the evening, it could have been a number of reasons, such as the products that were used, the weather outside, the way the stylist carried it out etc but whatever the reason we are sorry that was not the result that we all would have wanted.
After our previous phone conversation I have investigated why your appointments weren't booked in for you. It seems that during the conversation within Instagram messages, that we had asked for a deposit to confirm both of the appointments (which is our policy for when booking two or more appointments) as this hadn't been paid we would have assumed that the appointments weren't required. Fortunately we did have room on the day to accommodate the appointments but as you quite rightly pointed out it was only available one after the other. We do apologise for the confusion but Michael has booked out time tomorrow (Saturday 10th) to give you a call so we can try and rectify your experience with us.
Kind Regards
Aimee - Client Experience Manager
A fantastic experience. Highly recommend! Chelsea is an artist?
Hi Yidan,
Thank you for taking the time to write a 5* review!
So pleased to hear that you had a great experience, we will forward this review to Chelsea and the team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Amazing service and I left the salon so happy cause I was treated so well and the procedure applied in my hair was so well and clearly explained. Thank you
Hi Fabiana,
Thank you for taking the time to review your experience in Michael Franks!
Its so amazing to hear such a positive review about your visit to the salon!
Hopefully see you again soon!
Aimee - Client Experience Manager
Robert was thoughtful and committed to his work. Wouldn't stop until he was happy with the result and that speaks volume of him as a person.
Hi Vanessa,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear that Robert looked after you well during your visit, he will be so proud to hear such a positive review!
Hopefully see you again soon!
Aimee - Client Experience Manager
Satisfied haircut experience
Hi Angela,
Thank you for taking the time to review your experience in Michael Franks!
Pleased to hear you are satisfied with your hair cut!
Hopefully see you again soon!
Aimee - Client Experience Manager
Aimee listened & advised me on my hair. She was polite, friendly & professional in her manner. I would definitely go back.
Hi Lisa,
So pleased to hear you had a great experience to our salon and the stylist looked after you well during your visit!
Thank you for taking the time to write a 5* review!
Hopefully see you again soon!
Aimee - Client Experience Manager
I always love getting my hair done by Chelsea, she does an amazing job
Hello,
Thank you for taking the time to review your experience in Michael Franks!
Its so amazing to hear such a positive review, we will forward this fantastic review to Chelsea!
Hopefully see you again soon!
Aimee - Client Experience Manager
I got a hair cut better than my expectation. Thank you Kate
Hi Priyanka,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear that the hair cut is a lot better than what you expected, we will forward this amazing review to the stylist!
Hopefully see you again soon!
Aimee - Client Experience Manager
Great Haircut
Great Experience
Really Helpful
Hi Adam,
Thank you for taking the time to write a 5* review!
So pleased to hear you are loving your new hair cut and had a great experience in our salon!
Hopefully see you again soon!
Aimee - Client Experience Manager
Always fantastic. Couldn't be better. Love your villeroy and Bosch cups!!!!!
Hi June,
Thank you for taking the time to write a 5* review!
So happy to hear you have returned to the salon and loving our new Michael Franks mugs!
Hopefully see you again soon!
Aimee - Client Experience Manager
Exceeded my expectations! Lovely people and love my hair!
Hi Jessica,
So happy to hear our team looked after you well and you left the salon loving your new hair style!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
The best hair cut I’ve ever gotten my whole life. It suits my face perfectly. The stylist was the nicest creature alive. I regret not going to this salon before. Amazing. Absolutely amazing
Hi Aseel,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you are loving your new hair style, we will forward this amazing review to your stylist, he will be so happy to hear such a lovely review!
Hopefully see you again soon!
Aimee - Client Experience Manager
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.