Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
Amazing as always Yasmin!!!!!!
Lovely girl and very very good at what she does! Will be coming Back x
Hi Paula,
thank you for taking the time to write a 5* review!
So happy to hear Yasmin looked after you well and did a lovely job with your hair!
Hopefully see you again soon!
Aimee - Client Experience Manager
The best service same as always. Thanks
Hi Neda,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you have returned to our salon and had another great experience!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Amazing as always, great chat and haircut was flawless!
Hi Hannah,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you had a great service!
Hopefully see you again soon!
Aimee - Client Experience Manager
Had my hair cut by Robert. Fab cut by a lovely very attentive and precise artist! Delighted!
Hi Karen,
so pleased to hear you are loving your hair cut by Robert. We will forward this amazing review to him!
Thank you for taking the time to review your experience in Michael Franks!
Hopefully see you again soon!
Aimee - Client Experience Manager
Sam did my hair and I absolutely love it!
Felt very welcomed from when I first walked in and he was very attentive to what hairstyle I was hoping for - it was even better than I imagined! Such a relaxed atmosphere and I felt at ease the whole time. Will definitely go back!
Hi Eva,
thank you for taking the time to write a 5* review!
So happy to hear you are loving your hair style by Sam, we will forward this amazing review to him!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Love this talented, artistic amazing young man. He listens to you & always explains things every step of the way. A perfect role model for this growing chain. Just remember loyal customers return always& spread the word. My friend grew got an Aveda salon & forgot loyalty & affordability,offers and think it’s so sad.
Hi Janine,
Thank you for taking the time to review your experience in Michael Franks!
It makes us all incredibly proud and happy to hear recognition of our stylists in reviews!
We value our clients loyalty and always will, this is one of the reasons the client experience manager role was created so we can get full honest feedback in order for us to continuously improve and not rest on our laurels!
Hopefully see you again soon!
Aimee - Client Experience Manager
Sam was my colorist and Kate blow dry styling for me. They are such a great team work, enhance the environment of the salon. BIG THANKS TO SAM!! for his amazing balayage work. I cant extend enough how much i appreciate his work and his honest opinion, he is an expert. I know your salon is busy but more people needs to be known! While waiting for my hair to progress. Sam also assisting other lady where he did tailor his work towards what the client wants just like the Principal of the salon. THUMBS UP. Im definitely coming back, i will find an excuse to visit whenever i visit Liverpool
PS. Why Sam name isn't on the drop down list??
Hi Naree,
Thank you for taking the time to review your experience in Michael Franks!
So happy to hear Sam and Kate looked after you well during your visit, but most importantly you are loving your new hairstyle!
Thank you for bringing this to our attention that Sams name isn't on the drop down list, we have solved the problem!
We will forward this amazing review to them both!
Hopefully see you again soon!:-)
Aimee - Client Experience Manager
It was the first time I had come to this salon and I left very satisfied! The service was welcoming and Callum made sure I was happy with everything before proceeding and although my hair was quite long he did a good job at handling it well! Everyone was friendly and polite
Hi Shabnam,
Thank you for taking the time to write a 5* review!
So happy to hear Callum was welcoming and did a great job with your hair style. We will forward this amazing review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Callum did a great job cutting my hair and was extremely professional.
Hi Charlotte,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear Callum looked after you well and you are loving your new haircut created by him!
Hopefully see you again soon!
Aimee - Client Experience Manager
Getting your hair done by new people can be intimidating, but Hebe made me feel at ease. She listened to what I wanted and achieved what I imagined but even better. I love the colours and it looks amazing. We even had the loveliest conversation. Haydn was also really lovely and helped out where needed. Definitely 100% recommend them both! ♡
Hi Alex,
thank you for taking the time to write this amazing review!
So pleased to hear Hebe and Haydn looked after you well and you are loving you new hair colour!
Hopefully see you again soon!
Aimee - Client Experience Manager
First class service - my first visit to the rope walks shop best hairdressers in Liverpool in my opinion.
Hi Tony,
Thank you for taking the time to write a 5* review!
So happy to hear you enjoyed your first visit in our Ropewalks salon.
Hopefully see you again soon!
Aimee - Client Experience Manager
Amazing service great atmosphere and a very professional environment will be returning and recommending friends
Hi Sam,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you had a great visit from start to finish!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Great cut and Blow hair was perfect best haircut in 6 months after two really poor cuts. Re-booked Aimee was lovely took her time very attentive well recommended thank you!
Hi Lyndsey,
thank you for taking the time to write a 5* review!
Aimee will be so happy to hear such and amazing review!
Look forward to seeing you in 6 weeks!
Darryl - Managing Director
Fabulous cut and blow after 2 poor haircuts at other salons previously being a Bob you really notice it. Aimee was friendly warm and very attentive my hair was perfection when she finished and the best cut I have had in over 6 months. Re-booked for 6 weeks time, lovely cup of tea and a hand wrapped piece of cake to go with it. Felt very pampered and love the Kevin Murphy haircare smells amazing!
Hi Lyndzy,
Thank you for taking the time to review your experience in Michael Franks!
its so amazing to hear such a positive review how you had a great visit from start to finish!
We will forward this lovely review to Aimee!
Look forward to seeing you in 6 weeks!
Darryl - Managing Director
Chelsea was brilliant! She really made me feel relaxed and comfortable ,She did exactly what I wanted such attention to detail and gave great advice with what to do haircare wise , been to her twice now and will continue to book with her in the future ,excellent service! .
Hi Amie,
So pleased to hear you have returned to the salon and had another great experience! We will forward this amazing review to Chelsea!
thank you for taking the time to write a 5* review !
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Great experience
Hello,
thank you for taking the time to write a 5* review!
So happy to hear you had a great experience!
Hopefully see you again soon!
Aimee - Client Experience Manager
Been here twice and absolutely loved both times. Great value for money, and the staff are caring and attentive. They do a great job - I even got free wine (went today and got cake for my birthday!) Highly recommend and will be visiting again soon.
Hi Emmy,
So pleased to hear you have returned to the salon and had another great visit!
Its so lovely to hear positive reviews like this, we will forward this to our team!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Lovely job. Very pleased
Hi Cheryl,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you are happy with the results!
Hopefully see you again soon!
Aimee - Client Experience Manager
Haydn was an absolute dream and made me feel like I was the only person that mattered and like a million dollars. Very experienced and knowledgable.
Also a special mention to Harry who done my make up, again an absolute gem.
Will be my number 1 place to book and recommend.
Harriet is a delight and always helps fit me in whether it’s with her or the team.
Thank you xx
Hi Karen,
This is an amazing review to hear and makes us all incredibly proud of what we do!
Thank you for taking the time to write this lovely review!
Look forward to seeing you on your next appointment! :-)
Aimee - Client Experience Manager
Personal service,wonderful short cropped hair cut.
Hi Karen,
So pleased to hear you had a wonderful service and loving your hair cut!
Thank you for taking the time to review your experience in Michael Franks!
Hopefully see you again soon!
Aimee - Client Experience Manager
Always happy with the service and cut from Michael.
Hi Lee,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you have returned to the salon and had another great experience!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
lovely salon staff are lovely
Hello,
thank you for taking the time to write a 5* review!
So happy to hear you enjoyed your visit and our team looked after you well!
Hopefully see you again soon!
Aimee - Client Experience Manager
You get made so welcome in this salon lovely staff love my hair, always happy with the results
Hi Linda,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear our team looked after you well and you were happy with the results!
Hopefully see you again soon!
Aimee - Client Experience Manager
Always great service and results from Michael. Lovely clean salons and would recommend to everyone!
Hello,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you have returned to the salon and had another great service!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Will never come here again
Hello Sam,
We are really disappointed to hear this. We all try to ensure all our clients are 100% satisfied with the service we give prior to them leaving the salon so we can rectify anything that is not liked. Please would you contact me on [email protected] so I can find out what happened during or after your service as unfortunately I do not have any further information on your appointment to be able to contact you.
Thank you and apologies once again.
Kind regards
Aimee - Client Experience Manager
Was great
Hi Todor,
Thank you for taking the time to review your experience in Michael Franks!
Hopefully see you again soon!
Aimee - Client Experience Manager
Great stylist and worth the money completely - thank you!
Hi Christina,
So pleased to hear you had a great experience in Michael Franks!
Thank you for taking the time to write a 5* review!
Hopefully see you again soon!
Aimee - Client Experience Manager
It was my second appointment with Anna. She is so lovely and makes you feel very comfortable. I will definitely be returning.
Hi Laura,
thank you for taking the time to review your experience in Michael Franks!
So happy to hear Anna looked after you well, we will forward this lovely review to her!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Absolutely love my hair, one of the best colours I’ve had in years and was styled lovely at the end! Will definitely be back, thank you Hebe! X
Hi Megan,
so happy to hear you had a great experience and Hebe achieved the best colour you have had in years! We will forward this lovely review to Hebe!
Thank you for taking the time to write a 5* review!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Had my hair done by Michael. So happy with my colour, cut and finish. Fabulous salon always well looked after. Thank you Michael and team ????
Hi Gaynor,
thank you for taking the time to write a 5* review!
So pleased to hear you are happy with your colour and cut, we will forward this amazing review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Excellent blow dry and recommendations for my hair - lovely lemon sponge cake and good tea too!
Hi Anna,
thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you received an excellent blow-dry and enjoyed our lemon sponge cake by the pudding company!
Hopefully see you again soon!
Aimee - Client Experience Manager
I previously had a rather unpleasant experience in the salon, following on from this I was offered a free blowdry by Aimee. Aimee was polite, professional and I was extremely happy with the end result. I got several compliments on my hair that evening, would definitely recommend.
Hello,
thank you for taking the time review your recent visit, so pleased to hear that you had a much better experience and had multiple compliments about your hair!
We look forward to seeing you on your next visit!
Aimee - Client Experience Manager
My first time I had a cut and blow was £25, 2nd time was £40 could not understand Why ,Callum did a lovely Job ,but it just works out a bit expensive with travelling in to the city centre
Hi Carole, Thanks for taking the time to review and leave us with some important feedback. I will be arranging for someone to be in contact with you directly regarding your comments about the pricing as I can see that you did indeed pay £25 in February and £40 in April. We really do believe in transparent pricing for our clients and teach/expect our staff to discuss the cost of what you are going to have done and why in a consultation prior to your service starting so that everyone can choose whether they wish to pay for the required service and to ensure it is the same as what you actually pay at the end. The 2 prices you have paid are for different services, our pricing is gender neutral so £25 is for what we class as a short hair cut & blow-dry and the £40 is for a long hair cut & blow-dry. I will arrange for our Client Experience Manager (Aimee) to contact you directly as even if you were booked in for the incorrect hair cut on your first visit we would expect you to know exactly why the price was different which obviously you don't. I do apologise that this has happened and like I say I am disappointed because we really believe in transparent pricing. But thank you for all the positive feedback too and really pleased you were happy with your end product. :-) Kind regards - Darryl - Managing Director.
Had my hair done by Harry and I’ve never been happier. It looks and feels so much healthier and he did it exactly how I asked. Will definitely be booking in with Harry from now on!
Hi Fabrina,
thank you for taking the time to write a 5* review!
So pleased to hear that your hair feels and looks amazing, we will forward this positive review to Harry!
Hopefully see you again soon!
Aimee - Client Experience Manager
Brilliant service all staff friendly
Just what I wanted hair & make up lasted all night ????
Hi Sloned,
So happy to hear that you had a brilliant service and your hair and makeup lasted all evening!
Thank you for taking the time to review your experience in Michael Franks!
Hopefully see you again soon!
Aimee - Client Experience Manager
Can't remember the name of my therapist but I came for leg waxing and bikini and eyebrows and it was just amazing. Shes so nice and knows what she is doing. Already booked my next appointment. And booked my hair top! Defo recommend that place!
Hi Nour Ben Slama,
thank you for taking the time to write a 5* review!
So pleased to hear you had a great experience and have already booked your next appointment!
Look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Amazing as always! X
Hi Siobhan,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear you have returned to the salon and had another great experience!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Michael was able to lift my red hair to lovely multitonal blonde in just one sitting. The salon is stylish, modern and right in the city centre. Staff were very friendly always offering the clients beverages and making chit chat. I will be back again!
Hi Jessica,
Thank you for taking the time to review your experience in Michael Franks!
So pleased to hear Michael was able to achieve the colour you wanted in one process and you enjoyed your visit!
Look forward to seeing you on your next visit!
Aimee Client Experience Manager
Completely satisfied with the experience I had.
Hi Marcel,
Thank you for taking the time to write a 5* review!
So pleased to hear you were satisfied with your experience!
Hopefully see you again soon!
Aimee - Client Experience Manager
Great salon and stylist. I also had a facial with Anna, she was fabulous. Only complaint was the music in the therapy room was unsuitable. Great experience.
Hi Jean,
thank you for taking the time to review your experience in Michael Franks!
The Music system is something we are looking into at the minute as we agree that the beauty room music needs to be nice and relaxing compared to salon music!
We are pleased to hear you enjoyed your facial and had an overall great experience!
Hopefully see you again soon!
Aimee - Client Experience Manager
excellent stylist...very experienced
with a lovely personality
Hi Lynda,
So pleased to hear you had an excellent experience with Michael! Michael is very talented at hairdressing and really shows his passion for it through his work!
Thank you for taking the time to write a 5* review!
Hopefully see you again soon!
Aimee - Client Experience Manager
Haydn cut my hair and I’m so happy with the result! There was a great atmosphere in the salon too.
Hi Casey,
Thank you for taking the time to write a 5* review!
So happy to hear your pleased with your hair by Haydn and you enjoyed the atmosphere in Michael franks!
Hopefully see you again soon!
Aimee - Client Experience Manager
Very professional and attentive
Hi Cheryl,
Thank you for taking the time to write an amazing review!
So pleased to hear you found your experience professional and our team were attentive!
Hopefully see you again soon!
Aimee - Client Experience Manager
Loved all of the little details that came with the salon. A gorgeous little cake and glass of rose whilst having my hair blown and the gorgeous head massage during the wash. Best experience in a salon so far and my hair/makeup was lovely. My hair stayed in for days and felt lovely. Thank you!
Hi Lisa,
Thank you for taking the time to write a 5* review!
It makes us incredibly proud to hear positives reviews like this how you’ve had the best experience in Michael franks, we will forward this review to our team!
Hopefully see you again soon!
Modern bright salon - good service from very friendly staff
Hello Helen,
Thank you for taking the time to write a 5* review!
So pleased to hear our team looked after you on your visit, we will forward this positive review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
My hairstylist is amazing he’s very attentive doing my hair even tho I can’t get the colour I want but he explained very well through the whole process and I do understand my hair is very dark. And the whole process is very professional he is very professional as well ! Attitude in this salon is really good ! Definitely recommend to friends and family
Hi Clara,
Thank you for taking the time to write a 5* review!
So pleased to hear Harry looked after you and explained the process of the service throughout your experience! We will forward this amazing review to him!
Hopefully see you again soon!
Aimee - Client Experience Manager
My second facial here with Anna; excellent again and a very good tension massage, I can tell a difference from using Dermalogica products she recommended to me so Thankyou again!
Looking forward to the next one. Xx
Hi Kelly,
Thank you for taking the time to write an amazing review!
So pleased to hear you have returned to Michael Franks and had another great experience! Anna is very Knowledgeable in Dermalogica and ensures her clients are relaxed during the service!
Look forward to seeing you on your next appointment!
Aimee - Client Experience Manager
Harry is always great and v helpful
Hi Evita,
so pleased to hear you have returned to the salon and enjoyed your visit with Harry!
Thank you for taking the time to review you experience in Michael Franks!
Hopefully see you again soon!
Aimee - Client Experience Manager
Absolutely in love with my hair! Harry explained everything and was so good at making sure everything was how I wanted. Couldn’t ask for anything better!!
Hi Olivia,
so pleased to hear Harry looked after you well and explained everything thoroughly, we will forward this amazing review to him!
Thank you for taking the time to write a 5* review!
Hopefully see you again soon!
Aimee - Client Experience Manager
Excellent, very pleased as always, never been disappointed, highly recommended.
Hi Rita,
thank you for taking the time to write a 5* review!
So happy to hear you were pleased with your service and our team have never disappointed you, we will forward this amazing review to our team!
Hopefully see you again soon!
Aimee - Client Experience Manager
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.