Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
Thanks so much Oliver for my new glamorous look xx
Great service as always
I had a full head colour and blow dry today. Michael listened to what I wanted and made some excellent suggestions to make my colour extra special! I love it and my hair is looking the best it ever has following my recent hair cut with him. It’s amazing to go into the salon with the confidence that I know my hair will be great!!! I can’t recommend Michael highly enough and all of the other staff are lovely and attentive too. I’ve already booked my next visit!
Absolutely brilliant, love coming to this place! The customer service is amazing, always taking your coat, offering drinks, great chat every time and i always walk out loving my hair!
Great service. Was made to feel really comfortable and really loved the final result. My hair looks great
Lovely lady who takes time to listen and offer advice. I have very thick hair and she styled it beautifully. I love this salon. It comes highly recommend.
Excellent as always
I have visited your salon twice and have thoroughly enjoyed the experience. I was offered tea or coffee on arrival.
Harry was very was my hairdresser and he was very professional. I love my hair cut. I will tell all my colleagues to visit and I will return. Thank again. Xx
Anna is an absolute star!
Warm and friendly she makes you feel valued
Prices are comparable but the quality of the work is superior I always get complimented on my nails.!
Firstly, I was made to wait 15mins whilst ***** finished off a previous client’s hair but then she took time to take photographs of her clients hair before coming over to me. On our consultation with the sun in my eyes (before ***** quite curtly dropped the blind down for me), I explained what I wanted with my blow dry - curly, bouncy and lots of volume and I specifically said how I wanted my fringe blow drying. The end result was nothing like I asked, it was flat with a distinct lack of curls and as for the fringe falling into my face, it was the complete opposite and instead was combed back! I wasn’t impressed but as this was during my lunch hour and due to the fact that ***** had been running late, I had no choice but to leave the salon as was! ***** was lacking any friendliness or interest in me as a client. Thank goodness for the lovely guy on the reception who tried his best to make me feel better. I explained that I wasn’t happy with it but that I had no more time for them to put it right. I was due out that night straight from work so was unable to redo my hair so had to go out feeling totally unhappy with it. It was a total mess, worst blow dry I have had in a very long time and I should have saved myself some money and done it myself as I would have done a much better job of it. I won’t be going back to this salon and I will not be recommending it to anyone.
Hi Jane,
Thank you for posting your feedback as we are always dedicated to giving our clients the sort of experience they expect and the sort that we expect.
We are deeply disappointed to have read you have had a bad experience with us and we can only apologise for this.
I was in the middle of investigating your appointment as I did receive notes on the fact you were unhappy when you left the salon, but as you have messaged on here I will reply directly to this post with our response.
Firstly, I do apologise for you being seen 15 minutes late into your appointment especially as (although we encourage our stylists to get pictures of their work to promote themselves) this should never be at the expense of a client waiting as it is easy to get someone else to take a photo, so again for that I offer no excuses and do apologise. We will be re-briefing this again to all of our team.
Our salon does have a lot of windows so there are areas of it that does mean the low sun can come into the salon and from what you said it seems that when the stylist became aware of the fact the sun was in your eyes, they did indeed close the blinds to avoid this.
I believe it was during the consultation that you said to the stylist that you were in a rush and needed to be out of the salon due to being on your lunch break, our appointments are set to timings where enough time is given to ensure our client can receive the proper end result and allow the stylist the appropriate time to carry out what is required. What really should have happened which obviously didn't in this case was the stylist saying she would not be able to do it in time for you to leave at 13:45 instead of you actually leaving the salon with something you didn't want on time. If we were aware of your time constraint on arrival we would have done our level best to place you with another member of our team that was available to get you seen to, although as you chose your team member online we would not have done this unless specifically requested.
With regards to the friendliness of the stylist, this is not the feedback we have received prior to your comments on this member of staff so I can only assume that their perceived lack of friendliness was down to the fact they were concerned about the timings and focus on getting the blow dry completed which again proves to our team that we have set timings in order to carry out our full experience and not just getting the clients hair done in a rush. So again I do apologise for this.
I am pleased on one comment of your feedback which was regarding our Front of House Manager asking how your service was as we would have done our utmost to have rectified any dissatisfaction that you had prior to leaving the salon, but we do understand in this case you had no time left for us to be able to do that.
I also note something that concerns me is that you rated the atmosphere and cleanliness as 1 star, this is not something that I have ever had feedback on before so if you are able to provide more information to me on that I would certainly like to find out your concerns.
Clearly you did not get the experience you or we wanted and although we would like to have sorted this on the day we would like to compensate you for the fact that you did not have the best of experiences.
If you would contact myself directly on [email protected] we would like to be able to offer you a complimentary service on your next visit in order for us to show you the experience that we pride ourselves on delivering.
Kind regards
Darryl - Managing Director.
Fab hair fab stylist would highly recommend
Hi Michelle,
Thank you so much for the review and the recommendation, that means such a lot to us.
Hopefully we get to see you again soon. :-)
Darryl - Managing Director.
Absolutely amazing service. The staff are all freindly and very welcoming. I went in for a wash and blow dry and came out feeling fresh and my hair a million dollars. Callum also gave me the most amazing head massage.
Hi Tracey,
Thank you for an amazing review!
We pride ourselves on having friendly and approachable staff so we are so glad that came across on your visit.
Hope to see you again soon :-)
Darryl - Managing Director.
Great experience.Had in length consultation and felt comfortable straight away . Loved my hair from cut style and colour and products used when washing it . I had highlights also and though great I rang the next day to see if they could be toned a bit more my preference really not hairdresser error and they told me to come straight in and listened to me and changed it
straight away with no extra cost and a lovely curlyblow which they didn't have to do as really they had done a great job and any tweaking was really my preference of colour. Can't wait to go back .found a hairdresser I can make my regular finally.
Hi Lauretta,
Thank you for taking the time to give such a comprehensive review of your experience with us. We genuinely want our clients to leave 100% with what they want to achieve and it is great to read that our team looked after you the way they did :-)
Thanks for your custom and we are so pleased you will become a regular!!
Thanks.
Darryl - Managing Director.
Always come to this salon and leave happy. Chelsea is amazing, she treats your hair exactly as you ask and I wouldn’t go anywhere else now.
Hi Fabrina, Thank you for the review. Great to hear you always come to us :-) We think Chelsea is amazing too, can't wait to have you back in. Darryl - Managing Director.
Michael always does a fantastic colour, cut & blow, exactly how I want it to be every time
Hi Fran, What a great review, thank you for taking the time to post it :-). Really pleased that Michael gives you exactly what you want. Darryl - Managing Director.
I always go back
Hello :-) Thank you for this perfect review, it's great you always come back. You are most welcome. Darryl - Managing Director.
Michael always takes the time to sit down and go through what I want out of the session and how I’m liking my hair, What I do with it and how it can be improved. Educating as he cuts and dries my hair without being pushy with the product selling. I wouldn’t go anywhere else for my hair cuts! The salon has a lively up and coming atmosphere.
Hi Daniella, Thank you for an amazing review. This is music to our ears as we are passionate about people being educated and learning about what is best for the individuals hair. Be great to see you again soon :-) Darryl - Managing Director.
Perfect cut & finish as always.
Hi Becky
Thank you for your 5 star review!
Samuel - Client Experience Manager
One word amazing
Thank you for your review
So pleased you felt amazing, hope to see you again soon!
Samuel - Client Experience Manager
Fabulous hair color and cut from Harry
Fabulous Nails from Anna
lovely salon lovely staff a very welcomeingredients salon
Hi Linda,
Thanks for your very kind review, we are glad you enjoyed your time here.
We will definitely pass on your comments to Anna and Harry and hope to see you again soon.
Thanks :-)
Darryl - Managing Director
Fabulous hair color and cut from Harry
Fabulous Nails from Anna
lovely salon lovely staff a very welcomeingredients salon
Hi Linda
Thank you so much for your lovely review, I’ll make sure to pass this on to Anna and Harry!
Looking forward to seeing you again soon!
Samuel - Client Experience Manager
I never leave bad reviews but felt like I had to in this occasion as I was so disappointed in my blow dry. My hair doesn’t feel clean and there was damp parts at the back and underneath. I’ve had to have it redone the same day as it’s so bad. Shame as the salon is lovely and there is a good atmosphere
Hi Megan,
Thank you for your review we are really disappointed that you were unhappy with the end product. We would love to have known at the time you were disappointed so we could have rectified it there and then for you and let you leave 100% happy but do understand it is not always easy and comfortable at the time for you to let us know and completely understand that you wouldn't have wanted to.
We pride ourselves on people leaving the salon with exactly what they wanted and wish we could have done that for you today. We would really like you to give us the opportunity to make it up to you so if you would call the salon (and speak to myself or Dane) we can certainly do our best to rectify the experience for you should you be willing to give us another chance.
Kind regards.
Michael
Lovely salon would highly recommended have gone to Michael now for a number of years and always so happy when I leave the salon with my new colour and cut perfect every time.
Hello, thank you so much for your lovely review
We really appreciate you taking the time to review us!
Looking forward to seeing you next time
Samuel- Client Experience Manager
I’m always satisfied by the service provided. I had my hair done few times in this place and I always leave happy, with beautiful hair.
Hello Roksana
Always a pleasure to see you, really pleased you’re happy with your hair!
Look forward to seeing you again soon :)
Samuel -Client Experience Manager
Great service, lovely atmosphere in salon, really pleased with colour and style.
Hello, thank you so much for your lovely review, so happy that your pleased with your colour and style!
Samuel - Client Experience Manager
Kate did a fab job of my hair. Lovely salon and friendly staff
Hi Drew!
Thank you for your review, I’ll make sure I pass this on to Kate!
Looking forward to seeing you again!
Samuel - Client Experience Manager
Lovely salon with very friendly staff absolutely delighted with my hair x
Absolutely love how Michael looks after my hair! Every time i leave this place my hair feels liek reborn! Netherless after few washes at home they still sits perfectly. Highly recommended!!
Unsure who my stylist was first of all was waiting 15mins for hair to be washed then the girl didn’t wash my hair very well just lightly touched after me asking for it to be scrubbed! Didn’t wrap my hair up properly so Jumper was soaking wet!
Told half way through my blow dry they needed to charge me more which wasn’t clear on booking!
Left and had to come home and dry hair again myself as wet patch in the back and shampoo or conditioner left on scalp not happy at all!
Hi Natalie,
Thank you for your review; it is feedback like this that can only improve our client experience.
Firstly, we are extremely sorry and disappointed that you were not happy with the experience you had today. I can see that this is the 4th time you have visited us so I can only assume that this is not the experience you have come to expect from us and certainly not one we wished you to have.
We obviously do agree that the salon is not the biggest especially with regards to a reception/waiting area and that is exactly why we are looking to increase the size of our business with an additional venue over the coming months which will increase the entire client experience and offer many more service.
However we still believe that the service we offer in the salon should still be the best and obviously on your visit today fell short of that. I also note that we did have a large group in the salon prior to your arrival which probably did not make the overall experience for yourself the best.
With regards to your actual blow dry I can see on your previous visit you had the same as what you initially booked in for on Saturday and what disappoints us the most with what you have said is that you found out half way through your service. This goes completely against what we teach our staff to do, which is a consultation prior to the start of the service to ensure everyone knows what to expect and what the cost will be. For that I am very sorry as that was obviously not carried out.
We are also going to look at the wording of the services on Treatwell to try and alleviate this issue from happening again.
We always pride ourselves on the fact that our clients leave the salon with exactly the service they expect and what we expect. That is why prior to departure we should ask if everything was good with the service you have received although we do appreciate it is not always easy to let a disappointment known at the time. I would like to offer my apologies if it was the case that you were not asked how your service was so we could have dealt with any issues there and then and let you leave 100% satisfied.
We really appreciate your custom with us and are truly sorry for your disappointment but hope this 1 negative experience does not affect the presumably positive ones that made you choose to come back to us in the first place.
If you would be willing to give us a chance to impress you once again then please contact myself directly on 07713-448441 and I can discuss how we intend to do that.
Thank you
Michael
I needed a suitable hair cut for my curly hair and Aimee recommended the best one. So happy with my hair.
Lovely nailsunny good service
I went there to get a hair cut and my hair stylist-Aimee- spent enough time to discuss about it and to make sure to do the best and that was what she did.
This place makes me feel so comfortable. It's like I've met up with some friends for a couple of hours! Usually I find going the hairdressers quite awkward making small talk but it's not like that here at all. My hair has been amazing and I absolutely love it both times I've been there. I laugh so much when I'm there, they really make you feel at ease.
Staff were lovely, couldn’t wish for a better result!
My 4th time here getting my hair done by the lovely Samuel. Such a wonderful salon with fantastic staff, a friendly atmosphere & fantastic rates you cannot go wrong at Michael Franks & i highly recommend their service :)
Had the lovely Michael style my hair today as he listened to what I wanted and styled it to perfection. The atmosphere and service of this salon is excellent and could not fault the staff, everybody is very welcoming. Overall, I was very happy with the results of my hair and the value definitely would recommend this salon to others.
Amazing as always
Callum gives a greatest. SAM GIVES A GREAT COLUOR. VERY IMPRESSED WITH THE STANDARD AND ATTENTION
Nice haircut, close to my flat, for a good deal!
I love coming into this salon- I never feel awkward (like you can in some hairdressers) and the atmosphere is great. Really happy with my cut and colour today- first time I’ve left a salon for a colour feeling like I actually got what I asked for. Went lighter and there’s not a tint of yellow!! Love it. Thank you.
I was very happy with my visit to your salon. Excellent
Made up with the hair cut Chelsea performed the service was great definitely be back again
I’ve had the Keratin Smooth treatment done here a few times now. I just love how manageable it makes my hair. I would highly recommend to anyone with wavy or frizzy hair.
Literally love Sam, after being in there for over 2 hours I’ve come out with sore cheeks with all the laughing.
Thank you
Thanks so much to everyone at Michael Franks. Amy was lovely and she knew exactly what I wanted. The results were fab and everyone was very nice and helpful. Busy wee salon but didn’t feel hectic, nice atmosphere.
I had my makeup done this morning by Doireann and I could not recommend her highly enough!!
I love my makeup and feel great going to the wedding today with my lashes and face on!
Doireann really listened when I asked for a natural look. She helped me to choose makeup that really suited my fair Scottish colouring. She was chatty, friendly and extremely good at what she does!
Thank you Doireann- I am delighted with my makeup! ????????????
Very informative, polite and pleasant and has done a fab job on my Barnett will be recommending to others
Anna painted my nails with high quality shellac, she is extremely friendly and my nails always last up to 3 weeks! Defiently recommend.
Overall great experience in this salon, had the lovely Samuel style my hair which he was very knowledgeable and listened to what way I wanted my hair done. My hair now looks the healthiest it has ever been and would highly recommend this salon as they have a great team.
As always fab service.
Yet another great service , I am never disappointed wit this place , I feel they go above and beyond their call of duty , wonderful little place and would recommend to all .
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.