Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
Michael completely transformed my hair in terms of not just look and feel, but its health. Couldn’t be happier with it.
Hi Melissa,
thank you for taking the time to write a 5* review!
Michael is a very passionate, talented hairdresser!
We're so pleased to hear Michael completely changed your hair in many amazing ways!
We look forward to seeing you soon!
Aimee - Client Experience Manager
Anna made me feel extremely welcome and has done an amazing job with my nails and brows. I'm visiting again next week to have my hair done my Michael after a very lovely consultation
Hello Marie,
Thank you for taking the time to write an amazing review!
So pleased to hear you loved your eyebrows and nails by Anna!
We look forward to seeing next week for your hair appointment with Michael!
Aimee - Client Experience Manager
I was really pleased that Aimee could fit me in for a cut and blow dry. The head massage was very relaxing and my hair looked fabulous when I left.
Hi Stephanie,
so pleased to hear you loved your hair by Aimee! The massage is one of the best parts about the service we think!
Thank you for taking the time to write an amazing review!
Hopefully see you again soon!
Darryl - Managing Director
I had the best curly blow dry that lasted so well. My stylist was extremely knowledgable and thorough.
Hello Laura,
so happy to hear you had the best blow dry, we advise our team to educate our amazing clients on how to maintain the look created in the salon at home!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Excellent as always!
Hello,
thank you for taking the time to write an amazing review! Hopefully see you again soon!
Aimee - Client Experience Manager
Excellent service from the second I walked in to the salon. Callum talked me through the cut and products he was using but without the hard sell. I love that the salon is open on a Sunday, very convenient to have that option
Hi Norma,
thank you for taking the time to write an amazing review! We advise our team to educate our clients on how to recreate the look at home and how to maintain healthy hair! So pleased to hear you enjoyed your service! Hopefully see you again soon!
Aimee - Salon Supervisor
Lovely hair yet again from Oliwia. Such a talented lady who is just amazing at what she does. Thank you
Hi Stephanie,
Oliwia is a big asset to our team and we are very lucky to have her, we will pass on this positive review!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Hi Fari,
Thank you for taking the time to review us, but most importantly thank you for being a loyal client and friend to all of us!
We look forward to seeing you on your next visit!
Aimee - Client Experience Manager
Lovely staff. Exceptional end product. More than happy! Will obviously be coming back! (Yasmin was lovely)
Hello,
So happy to hear you loved your service in Michael Franks with Yasmin! We absolutely love the products we use in the salon and we’re pleased you liked them as well - Label m and now Kevin Murphy!
Thank you for taking the time to review us!
Look forward to seeing you again!
Aimee - Client Experience Manager
I got very thick hair, Michael is the only hairdresser can do my hair perfectly.
Hello Feng,
So happy to hear you have returned to our salon to Michael who can style your hair exactly how you like it!
Thank you for taking the time to write an amazing review!
We look forward to seeing you again!
Aimee - Client Experience Manager
Lovely staff cannot fault them so helpfull
Hi Janet,
thank you for taking the time to write an amazing review! It makes us incredibly proud to hear that our team were lovely and helpful!
Hopefully see you again soon!
Aimee - Salon Supervisor
It being Christmas Eve, I decided at work last minute to get my hair blow dried for Xmas day. Couldn't believe I could get booked in instantly through the treatwell app. Was delighted. Delighted with my curly blow dry
Hi Charlene,
so pleased to hear you loved your curly blow dry by Callum! We love treatwell as you can book last minute appointments for a great price, and even better you managed to get an appointment on christmas eve!:-)
Hopefully see you again soon!
Aimee - Salon Supervisor
Well absolutely buzzing , new shop just opened, so bit of mix up with booking , so because of inconvenience give me a pack of creams worth 35 pound , thank you very much lovely staff, quality salon ????????????????????????Xxxx
Hi Jade,
So pleased to hear our team were helpful and welcoming, but most importantly you enjoyed your services in our new salon!
Thank you taking the time to review!
Hopefully see you again soon!:-)
Aimee - Client Experience Manager
Amazing service as always.... curly blow dry on Wednesday and it was still going strong today!! Thanks guys :)
Hi Cary,
Amazing, so pleased to hear you loved your blow dry by Oliwia and that it’s still going strong!! It’s lovely to hear that you’ve returned back to the salon and loved your experience again! We look forward to seeing you soon!
Aimee - Salon Supervisor
Knew salon very spacious and bright. Always excellent service. Michael always listens to what you want, and offers good advice.
Hello Sheila,
We couldn’t agree more, we absolutely love our new salon as well! So pleased to hear you returned to MichaelFranks and enjoyed your experience! Michael is very passionate about hairdressing and works very hard to make sure his clients walk out feeling amazing! Thank you for taking the time to write a lovely review!
Aimee - Salon Supervisor
Knew salon very spacious and bright. Always excellent service. Michael always listens to what you want, and offers good advice.
Hello Sheila,
We couldn’t agree more, we absolutely love our new salon as well! So pleased to hear you returned to MichaelFranks and enjoyed your experience! Michael is very passionate about hairdressing and works very hard to make sure his clients walk out feeling amazing! Thank you for taking the time to write a lovely review!
Aimee - Salon Supervisor
The team are Fabulous and make you feel very comfortable. After bleaching and box dyes my hair wasn’t in the best condition but they were lovely, and my hair feels great again. I could only select one stylist, but the whole team were great. Oliwia for my colour, Callum for my fab cut and great advice, and Kate for a lovely blow dry and wanding. I also had my make up done at the weekend by Sian, and people were commenting on how nice it looked all night.
Amazing Salon, This is definitely my new regular!
Hi Lyndsey,
amazing, we really appreciate hearing fantastic reviews like this and we're so happy you loved your colour, cut, blow dry and make-up by our team! Thank you for taking the time to write a lovely review, we'll be sure to pass this positive feedback to the team!
Look forward to seeing you soon!
Aimee - Salon Supervisor
Love my hair! My nan (who’s my biggest critic) actually said it’s the nicest colour she’s ever seen my hair. Oliwia was professional, knowledgeable and very friendly. She talked me through everything she was doing and I felt super comfortable leaving my hair in her hands. I’ll be back soon!
Hi Abbie,
So pleased to hear you loved your hair by Oliwia! It makes us incredibly proud to hear positive feedback like this and we’ll be sure to tell Oliwia this amazing review! Thank you for taking the time to write this fantastic review! Hopefully see you again soon!
Aimee - Salon Supervisor
Love my hair! My nan (who’s my biggest critic) actually said it’s the nicest colour she’s ever seen my hair. Oliwia was professional, knowledgeable and very friendly. She talked me through everything she was doing and I felt super comfortable leaving my hair in her hands. I’ll be back soon!
Hi Abbie,
So pleased to hear you loved your hair by Oliwia! It makes us incredibly proud to hear positive feedback like this and we’ll be sure to tell Oliwia this amazing review! Thank you for taking the time to write this fantastic review! Hopefully see you again soon!
Aimee - Salon Supervisor
So happy with my cut and curly blow dry ????
Harry is super friendly and listens to exactly what you want ????
He also explains the products before putting them on your hair which is super helpful
Will be back in future ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Hello Abi,
so pleased to hear you were happy with your cut and curly blow dry! Harry is a great asset to our team and works his hardest to make sure his clients are 100% happy with the service!
Look forward to seeing you in the future!
Aimee - Salon Supervisor
V nice place friendly staff good price and booked again with colour
Hi jenny,
amazing, so happy to hear you loved your hair by Harry and that you've booked in again for your colour!
Look forward to seeing you soon!
Aimee - Client Experience Manager
Had a haircut, colour and HD brows. Treatment was excellent throughout my visit, nothing is too much trouble. Would definitely recommend Michael and Anna.
Hello Sarah,
So glad to hear you had a great visit! Thank you for taking the time to write a fantastic 5* review!
See you soon!
Aimee - Salon Supervisor
Friendly salon would definitely recommend and I would go back.
Hi Sarah,
So happy to hear our team were friendly, that means they were very welcoming which is what we ask of them! Thank you for taking the time to give us a lovely review!
See you soon!
Aimee - Salon Supervisor
One of the best curly blowdrys I’ve had!
Hello Meg,
Amazing, so happy to hear this was one of the best curly blowdrys you’ve have! Thank you for taking the time to write a lovely review!
Hopefully see you soon!
Aimee - Salon Supervisor
Chelsea did a fantastic job depite her bleeding hand ???? took her time to make sure her work was perfect. love my balayage! Thank you x
Hello Sarina,
so happy to hear you loved your balayage by Chelsea!
Thank you for taking the time to review us!
Hopefully see you again soon!
Aimee - Client Experience Manager
Thanks so much Oliver for my new glamorous look xx
Great service as always
I had a full head colour and blow dry today. Michael listened to what I wanted and made some excellent suggestions to make my colour extra special! I love it and my hair is looking the best it ever has following my recent hair cut with him. It’s amazing to go into the salon with the confidence that I know my hair will be great!!! I can’t recommend Michael highly enough and all of the other staff are lovely and attentive too. I’ve already booked my next visit!
Absolutely brilliant, love coming to this place! The customer service is amazing, always taking your coat, offering drinks, great chat every time and i always walk out loving my hair!
Great service. Was made to feel really comfortable and really loved the final result. My hair looks great
Lovely lady who takes time to listen and offer advice. I have very thick hair and she styled it beautifully. I love this salon. It comes highly recommend.
Excellent as always
I have visited your salon twice and have thoroughly enjoyed the experience. I was offered tea or coffee on arrival.
Harry was very was my hairdresser and he was very professional. I love my hair cut. I will tell all my colleagues to visit and I will return. Thank again. Xx
Anna is an absolute star!
Warm and friendly she makes you feel valued
Prices are comparable but the quality of the work is superior I always get complimented on my nails.!
Firstly, I was made to wait 15mins whilst ***** finished off a previous client’s hair but then she took time to take photographs of her clients hair before coming over to me. On our consultation with the sun in my eyes (before ***** quite curtly dropped the blind down for me), I explained what I wanted with my blow dry - curly, bouncy and lots of volume and I specifically said how I wanted my fringe blow drying. The end result was nothing like I asked, it was flat with a distinct lack of curls and as for the fringe falling into my face, it was the complete opposite and instead was combed back! I wasn’t impressed but as this was during my lunch hour and due to the fact that ***** had been running late, I had no choice but to leave the salon as was! ***** was lacking any friendliness or interest in me as a client. Thank goodness for the lovely guy on the reception who tried his best to make me feel better. I explained that I wasn’t happy with it but that I had no more time for them to put it right. I was due out that night straight from work so was unable to redo my hair so had to go out feeling totally unhappy with it. It was a total mess, worst blow dry I have had in a very long time and I should have saved myself some money and done it myself as I would have done a much better job of it. I won’t be going back to this salon and I will not be recommending it to anyone.
Hi Jane,
Thank you for posting your feedback as we are always dedicated to giving our clients the sort of experience they expect and the sort that we expect.
We are deeply disappointed to have read you have had a bad experience with us and we can only apologise for this.
I was in the middle of investigating your appointment as I did receive notes on the fact you were unhappy when you left the salon, but as you have messaged on here I will reply directly to this post with our response.
Firstly, I do apologise for you being seen 15 minutes late into your appointment especially as (although we encourage our stylists to get pictures of their work to promote themselves) this should never be at the expense of a client waiting as it is easy to get someone else to take a photo, so again for that I offer no excuses and do apologise. We will be re-briefing this again to all of our team.
Our salon does have a lot of windows so there are areas of it that does mean the low sun can come into the salon and from what you said it seems that when the stylist became aware of the fact the sun was in your eyes, they did indeed close the blinds to avoid this.
I believe it was during the consultation that you said to the stylist that you were in a rush and needed to be out of the salon due to being on your lunch break, our appointments are set to timings where enough time is given to ensure our client can receive the proper end result and allow the stylist the appropriate time to carry out what is required. What really should have happened which obviously didn't in this case was the stylist saying she would not be able to do it in time for you to leave at 13:45 instead of you actually leaving the salon with something you didn't want on time. If we were aware of your time constraint on arrival we would have done our level best to place you with another member of our team that was available to get you seen to, although as you chose your team member online we would not have done this unless specifically requested.
With regards to the friendliness of the stylist, this is not the feedback we have received prior to your comments on this member of staff so I can only assume that their perceived lack of friendliness was down to the fact they were concerned about the timings and focus on getting the blow dry completed which again proves to our team that we have set timings in order to carry out our full experience and not just getting the clients hair done in a rush. So again I do apologise for this.
I am pleased on one comment of your feedback which was regarding our Front of House Manager asking how your service was as we would have done our utmost to have rectified any dissatisfaction that you had prior to leaving the salon, but we do understand in this case you had no time left for us to be able to do that.
I also note something that concerns me is that you rated the atmosphere and cleanliness as 1 star, this is not something that I have ever had feedback on before so if you are able to provide more information to me on that I would certainly like to find out your concerns.
Clearly you did not get the experience you or we wanted and although we would like to have sorted this on the day we would like to compensate you for the fact that you did not have the best of experiences.
If you would contact myself directly on [email protected] we would like to be able to offer you a complimentary service on your next visit in order for us to show you the experience that we pride ourselves on delivering.
Kind regards
Darryl - Managing Director.
Fab hair fab stylist would highly recommend
Hi Michelle,
Thank you so much for the review and the recommendation, that means such a lot to us.
Hopefully we get to see you again soon. :-)
Darryl - Managing Director.
Absolutely amazing service. The staff are all freindly and very welcoming. I went in for a wash and blow dry and came out feeling fresh and my hair a million dollars. Callum also gave me the most amazing head massage.
Hi Tracey,
Thank you for an amazing review!
We pride ourselves on having friendly and approachable staff so we are so glad that came across on your visit.
Hope to see you again soon :-)
Darryl - Managing Director.
Great experience.Had in length consultation and felt comfortable straight away . Loved my hair from cut style and colour and products used when washing it . I had highlights also and though great I rang the next day to see if they could be toned a bit more my preference really not hairdresser error and they told me to come straight in and listened to me and changed it
straight away with no extra cost and a lovely curlyblow which they didn't have to do as really they had done a great job and any tweaking was really my preference of colour. Can't wait to go back .found a hairdresser I can make my regular finally.
Hi Lauretta,
Thank you for taking the time to give such a comprehensive review of your experience with us. We genuinely want our clients to leave 100% with what they want to achieve and it is great to read that our team looked after you the way they did :-)
Thanks for your custom and we are so pleased you will become a regular!!
Thanks.
Darryl - Managing Director.
Always come to this salon and leave happy. Chelsea is amazing, she treats your hair exactly as you ask and I wouldn’t go anywhere else now.
Hi Fabrina, Thank you for the review. Great to hear you always come to us :-) We think Chelsea is amazing too, can't wait to have you back in. Darryl - Managing Director.
Michael always does a fantastic colour, cut & blow, exactly how I want it to be every time
Hi Fran, What a great review, thank you for taking the time to post it :-). Really pleased that Michael gives you exactly what you want. Darryl - Managing Director.
I always go back
Hello :-) Thank you for this perfect review, it's great you always come back. You are most welcome. Darryl - Managing Director.
Michael always takes the time to sit down and go through what I want out of the session and how I’m liking my hair, What I do with it and how it can be improved. Educating as he cuts and dries my hair without being pushy with the product selling. I wouldn’t go anywhere else for my hair cuts! The salon has a lively up and coming atmosphere.
Hi Daniella, Thank you for an amazing review. This is music to our ears as we are passionate about people being educated and learning about what is best for the individuals hair. Be great to see you again soon :-) Darryl - Managing Director.
Perfect cut & finish as always.
Hi Becky
Thank you for your 5 star review!
Samuel - Client Experience Manager
One word amazing
Thank you for your review
So pleased you felt amazing, hope to see you again soon!
Samuel - Client Experience Manager
Fabulous hair color and cut from Harry
Fabulous Nails from Anna
lovely salon lovely staff a very welcomeingredients salon
Hi Linda,
Thanks for your very kind review, we are glad you enjoyed your time here.
We will definitely pass on your comments to Anna and Harry and hope to see you again soon.
Thanks :-)
Darryl - Managing Director
Fabulous hair color and cut from Harry
Fabulous Nails from Anna
lovely salon lovely staff a very welcomeingredients salon
Hi Linda
Thank you so much for your lovely review, I’ll make sure to pass this on to Anna and Harry!
Looking forward to seeing you again soon!
Samuel - Client Experience Manager
I never leave bad reviews but felt like I had to in this occasion as I was so disappointed in my blow dry. My hair doesn’t feel clean and there was damp parts at the back and underneath. I’ve had to have it redone the same day as it’s so bad. Shame as the salon is lovely and there is a good atmosphere
Hi Megan,
Thank you for your review we are really disappointed that you were unhappy with the end product. We would love to have known at the time you were disappointed so we could have rectified it there and then for you and let you leave 100% happy but do understand it is not always easy and comfortable at the time for you to let us know and completely understand that you wouldn't have wanted to.
We pride ourselves on people leaving the salon with exactly what they wanted and wish we could have done that for you today. We would really like you to give us the opportunity to make it up to you so if you would call the salon (and speak to myself or Dane) we can certainly do our best to rectify the experience for you should you be willing to give us another chance.
Kind regards.
Michael
Lovely salon would highly recommended have gone to Michael now for a number of years and always so happy when I leave the salon with my new colour and cut perfect every time.
Hello, thank you so much for your lovely review
We really appreciate you taking the time to review us!
Looking forward to seeing you next time
Samuel- Client Experience Manager
I’m always satisfied by the service provided. I had my hair done few times in this place and I always leave happy, with beautiful hair.
Hello Roksana
Always a pleasure to see you, really pleased you’re happy with your hair!
Look forward to seeing you again soon :)
Samuel -Client Experience Manager
Great service, lovely atmosphere in salon, really pleased with colour and style.
Hello, thank you so much for your lovely review, so happy that your pleased with your colour and style!
Samuel - Client Experience Manager
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.