Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.
Hair
Kate did a fab job of my hair. Lovely salon and friendly staff
Hi Drew!
Thank you for your review, I’ll make sure I pass this on to Kate!
Looking forward to seeing you again!
Samuel - Client Experience Manager
Lovely salon with very friendly staff absolutely delighted with my hair x
Absolutely love how Michael looks after my hair! Every time i leave this place my hair feels liek reborn! Netherless after few washes at home they still sits perfectly. Highly recommended!!
Unsure who my stylist was first of all was waiting 15mins for hair to be washed then the girl didn’t wash my hair very well just lightly touched after me asking for it to be scrubbed! Didn’t wrap my hair up properly so Jumper was soaking wet!
Told half way through my blow dry they needed to charge me more which wasn’t clear on booking!
Left and had to come home and dry hair again myself as wet patch in the back and shampoo or conditioner left on scalp not happy at all!
Hi Natalie,
Thank you for your review; it is feedback like this that can only improve our client experience.
Firstly, we are extremely sorry and disappointed that you were not happy with the experience you had today. I can see that this is the 4th time you have visited us so I can only assume that this is not the experience you have come to expect from us and certainly not one we wished you to have.
We obviously do agree that the salon is not the biggest especially with regards to a reception/waiting area and that is exactly why we are looking to increase the size of our business with an additional venue over the coming months which will increase the entire client experience and offer many more service.
However we still believe that the service we offer in the salon should still be the best and obviously on your visit today fell short of that. I also note that we did have a large group in the salon prior to your arrival which probably did not make the overall experience for yourself the best.
With regards to your actual blow dry I can see on your previous visit you had the same as what you initially booked in for on Saturday and what disappoints us the most with what you have said is that you found out half way through your service. This goes completely against what we teach our staff to do, which is a consultation prior to the start of the service to ensure everyone knows what to expect and what the cost will be. For that I am very sorry as that was obviously not carried out.
We are also going to look at the wording of the services on Treatwell to try and alleviate this issue from happening again.
We always pride ourselves on the fact that our clients leave the salon with exactly the service they expect and what we expect. That is why prior to departure we should ask if everything was good with the service you have received although we do appreciate it is not always easy to let a disappointment known at the time. I would like to offer my apologies if it was the case that you were not asked how your service was so we could have dealt with any issues there and then and let you leave 100% satisfied.
We really appreciate your custom with us and are truly sorry for your disappointment but hope this 1 negative experience does not affect the presumably positive ones that made you choose to come back to us in the first place.
If you would be willing to give us a chance to impress you once again then please contact myself directly on 07713-448441 and I can discuss how we intend to do that.
Thank you
Michael
I needed a suitable hair cut for my curly hair and Aimee recommended the best one. So happy with my hair.
Lovely nailsunny good service
I went there to get a hair cut and my hair stylist-Aimee- spent enough time to discuss about it and to make sure to do the best and that was what she did.
This place makes me feel so comfortable. It's like I've met up with some friends for a couple of hours! Usually I find going the hairdressers quite awkward making small talk but it's not like that here at all. My hair has been amazing and I absolutely love it both times I've been there. I laugh so much when I'm there, they really make you feel at ease.
Staff were lovely, couldn’t wish for a better result!
My 4th time here getting my hair done by the lovely Samuel. Such a wonderful salon with fantastic staff, a friendly atmosphere & fantastic rates you cannot go wrong at Michael Franks & i highly recommend their service :)
Had the lovely Michael style my hair today as he listened to what I wanted and styled it to perfection. The atmosphere and service of this salon is excellent and could not fault the staff, everybody is very welcoming. Overall, I was very happy with the results of my hair and the value definitely would recommend this salon to others.
Amazing as always
Callum gives a greatest. SAM GIVES A GREAT COLUOR. VERY IMPRESSED WITH THE STANDARD AND ATTENTION
Nice haircut, close to my flat, for a good deal!
I love coming into this salon- I never feel awkward (like you can in some hairdressers) and the atmosphere is great. Really happy with my cut and colour today- first time I’ve left a salon for a colour feeling like I actually got what I asked for. Went lighter and there’s not a tint of yellow!! Love it. Thank you.
I was very happy with my visit to your salon. Excellent
Made up with the hair cut Chelsea performed the service was great definitely be back again
I’ve had the Keratin Smooth treatment done here a few times now. I just love how manageable it makes my hair. I would highly recommend to anyone with wavy or frizzy hair.
Literally love Sam, after being in there for over 2 hours I’ve come out with sore cheeks with all the laughing.
Thank you
Thanks so much to everyone at Michael Franks. Amy was lovely and she knew exactly what I wanted. The results were fab and everyone was very nice and helpful. Busy wee salon but didn’t feel hectic, nice atmosphere.
I had my makeup done this morning by Doireann and I could not recommend her highly enough!!
I love my makeup and feel great going to the wedding today with my lashes and face on!
Doireann really listened when I asked for a natural look. She helped me to choose makeup that really suited my fair Scottish colouring. She was chatty, friendly and extremely good at what she does!
Thank you Doireann- I am delighted with my makeup! ????????????
Very informative, polite and pleasant and has done a fab job on my Barnett will be recommending to others
Anna painted my nails with high quality shellac, she is extremely friendly and my nails always last up to 3 weeks! Defiently recommend.
Overall great experience in this salon, had the lovely Samuel style my hair which he was very knowledgeable and listened to what way I wanted my hair done. My hair now looks the healthiest it has ever been and would highly recommend this salon as they have a great team.
As always fab service.
Yet another great service , I am never disappointed wit this place , I feel they go above and beyond their call of duty , wonderful little place and would recommend to all .
Love my hair every time, everyone is really friendly and its honestly the only place ive been to and got a good haircut. Definitely recommend.
Professional and at good price. Excellent service.
Brilliant service, amazing hair cut, value for money. The products used on my hair really made a difference, my hair is still in better condition having washed it several times since my appointment. Unfortunately not from Liverpool, but I will definitely make another appointment if/when I return!
So happy with my colour, can really see the difference in my hair and how healthy it is since I started coming to Michael Franks. Thank you ????
Amazing 1st Visit to the Salon.
Samuel was very thorough, he listened to what I wanted then advised me on what would best suit my hair and guided me through all hair products as he used them on my hair.
I would highly recommend them to anyone as they were professional and very friendly, which made me feel comfortable and very happy with the end result.
As always, a fabulous experience. Wonderful cut and colour, had such a great time with Sam.
So over the moon with my hair loved the balayage Sam did for me and the styling by Kate. Lovely, chatty and polite, would definitely recommend and will be visiting again.
Another enjoyable visit to this salon. Relaxed, efficient, friendly atmosphere where the staff obviously enjoy working. Young enthusiastic stylists and good value for money.
Lovely colour, thanks
All the staff are kind and helpful and my hair looks absolutely amazing!
Really happy with my cut Sam really listened to what I wanted
Samuel was really great to chat to and once he had finished with my frizzy curly hair I walked out the salon with the haircut I'd asked for/shown him a photo of. Will be back!
Booked a last minute deal via Treatwell with Veronica yesterday for a cut & blow dry.
I am so happy with the cut and the blow dry was amazing when I took it out of the pin curls. I will 100% be booking again soon. Veronica is lovely and I will be recommending her to friends. Thank you!
I had my hair for a friends wedding by the lovely Amy. She was friendly and listened to what I wanted. I loved how she done my hair and got lots of compliments about it through th day. She made it very enjoyable for me.
Then I had my make up done by Veronica. She asked what I wanted then asked about the dress I would be wearing. Do then give me her opinions on what she thought would be nice to go with my dress.
Both Amy and Veronica was very friendly. I was So happy with the finished look.
This is my second time at Michael Franks & like last time i booked in with Samuel. This is a very professional but friendly establishment, the staff are very knowledgeable & strive to make sure you are very happy with the service you receive. I have found a salon i'll be more than happy to return to again & again, i really couldn't recommend them more.
Very friendly and helpful, telling me all about how to treat my hair and making me feel very welcome.
Loved my hair cut. He asked about exactly what I wanted and was meticulous. I even got a lovely cup of tea, what a treat!
Excellent service as always, fantastic atmosphere as always and Samuel always gives suggestions on care and style.
Excellent salon. Wouldn’t go any where else. All staff are lovely. Michael will always give his full attention to listen to all concerns regarding hair condition and style, and will give expert advice on what would work best on your hair. Your a star. Thanks Michael.
Michael was good on discussing what I wanted and the result is lovely!!....just a bit pricey I felt.but it is the nicest colour ive had!!..
Excellent job - prompt, friendly and competent service in a pleasant salon at a very reasonable price. Strongly recommended.
I have got to say that I knew I would get a good blow dry in Liverpool but I didn't know how great it would be! My hair felt soft and light and bouncy- exactly what I wanted and more! My hair is still holding two days later and I couldn't be happier! Great blow dry, great customer service, all round great experience- thank you!!
Absolutely pleased with the service received by Michael. He knows exactly what my hair need.
Friendly athmospehere, very attentive to customers requests, reasonable prices. Extremely happy with my colour, cut and finish today
Brilliant customer service and great quality. I am very pleased with my haircut and it was beautifully finished. I had been looked after. I would recommend this salon, it’s good place. Staff are just wonderful and prices are affordable.
Michael Franks salon is located on Strand Street Liverpool One.
A team of Colour Specialists, Hair Stylists, Make Up Artists, Hair Extensionists.