Our team work well together, offering a friendly and relaxed environment, while providing quality, professional treatments. We truly are a close family, that enjoy working and spending time together, which creates a unique and enjoyable atmosphere for our clients.
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Hair
Nails
Beauty
Face
Body
Aesthetics
Perfect service as always. Therapist even offered to wax an additional small area that was bothering me which I really appreciate and am so thankful for!
Lovely lady, super smooth hair on finish
I have just had my hair cut with Bronwyn she is a great hairdresser and my hair looks fantastic highly recommend thankyou
Proffesional advice
Very friendly staff sun beds and rooms always so .
Lovely friendly, helpfull staff. Very clean and best place for sunbeds
Kriz is always professional and friendly 5 stars from me
Had a lovely lash perm and tint session with Kriz. Lovely relaxing atmosphere in the salon, lovely chat and my lashes look fabulous! Thank you so much!
Great subbed lovely and clean
Just as I remember, good service,happy atmosphere, and very professional.
She was really lovely and done a really lovely job and shaped my brows well! ⭐️⭐️⭐️⭐️⭐️
Very kind and she always helpful and friendly
Enjoyed sunbed as always friendly staff
Not what I expected and paid for. No discernible change to my skin, whatever the products the therapist applied to my skin were not for the acid peel. I believe she was in a huff because when I called to make the appointment, I asked for one of the more experienced beauticians, as is my right as a paying long term customer. She didn’t even give me a mirror afterwards so I could look at her work on my face. She did not tell me she was done with my face, she just stood over me with her arms crossed as I laid on table. After several seconds of laying there, I had to ask her if she was done and only then did she reply that yes she was done.
I have a balance in my account so I’ll probably use it up in my May for my birthday.
It’s my wish to never let that therapist near my face ever again so if I book the next appointment please make sure that I don’t deal with her. What a weird experience
Dear Mantinini,
We are sorry to hear that your recent experience at our salon did not meet your expectations. Our team at Urban Oasis takes pride in providing excellent services to our valued customers, and we apologize for falling short in your case.
We understand that as a long-term paying customer, it is your right to request a more experienced beautician for your appointment. We apologize if there was any misunderstanding in this regard, and we assure you that we always strive to accommodate our customers' preferences. The beautician you saw was a senior level 3, who has worked with us for a number of years and is highly recommended. We can also confirm the treatment you had was a brand new introductory offer, so possibly this is what has caused confusion, as you wouldn’t have had these products with us previously. We can assure you only the new acid peel products were used during your treatment.
We also apologize for any lack of communication during your treatment. Our therapist should have kept you informed throughout the process and offered you a mirror to view her work. We will make sure to address this with our team and ensure that all our customers receive the best possible service.
We appreciate your feedback and will make sure to take it into consideration for your future visits. We hope to have the opportunity to make it up to you and provide you with a better experience.
Thank you for choosing Urban Oasis, and we look forward to welcoming you back x
Always the best lash lift & tint, and great customer service!
Really good with my son when it comes to cutting his hair got alot better sitting still then he used to. Very patient with him
Lovely as always
Bronwyn was an absolutely amazing stylist. She was happy, respectful and professional.
Bronwyn did an amazing job at sorting my hair and fringe very happy
Really pleased with the cut and would book again with bronwyn very polite and chatty
I had my lashes permed to I was a bit nervous about it but Amy made me feel at ease explained everything to me. I love them also has my eyebrows waxed and tinted and as usual a fantastic job.thank you Amy x
Shan always makes me feel so comfortable in appointments. She takes time to explain the products, checks in with me about after care and lets me know when she is going to remove wax so I’m prepared! So glad that I decided on Urban Oasis when I moved here!
Kriz made me a fantastic eyeliners & eyebrows permanent make up. She is very professional, accurate and quick. I can recommend her 100%
My nails were not perfect they were a bit lumpy gaps round the edges
My nails were amazing perfect in fact very elegant 💗😍 I had my eye brows waxed and tinted the therapist was so helpful I was very happy when I left urbon oasis
Always clean and tidy with friendly welcoming staff. Little gem of a place.
Outstanding customer service and wonderful experience. I would recommend to visit this salon.
Very good
Goid
Welcoming as always
Absolutely excellent service and extremely polite and helpful 👍 always...
First time having anything done to myself was given some vouchers as a present so had my first ever waxing done throughly enjoyed the experience will go have something else done so not sure what .The lady was lovely friendly and very good
Very friendly and chatty
Another great job done. Thank you so much Bronwyn
Haven’t been in a while because of personal reasons but they treated me like I never left. Lovely bunch of girls….. always a pleasure ♥️
She did an amazing job, clean and nice atmosphere.
Brows and lashes, highly recommend - so pleased with how they look and a thoroughly enjoyable experienxe
Excellent customer service friendly highly recommended
I have had my hair half head trying get back to my natural colour from the blond overall I have had very lovely and happy experience with my stylist would highly recommend and I am pleased with the colour
A nice friendly girl and did what I wanted with hair care advice.
Always a good experience with Bronwyn. Friendly, listens to what you require. Totally recommend.
As always a warm welcome and a tii oh tasty sunbed
As always. Excellent on all counts.
Maria is always polite and very welcoming on all the times I’ve been coming to the salon. I came in today to go on the sunbed and my minutes are short I have spoken to Maria about this. I came in on Wednesday and I had 111 minutes. I’m sure I had 18 on Wednesday didn’t come in on Thursday came in again today which is Friday had another 18 minutes and it’s only showing that I have 56 minutes left. This is incorrect. Should be 75. Could someone please look into this for me? I would be grateful staff are ,always pleasant always look nice and tidy. You have a good team working for you.
Bronwyn and grace done my hair today. Super impressed with the way my curls have come out.
Lovely place nice staff very clean tidy nice beds
Amazing as slways
She is very professional and good at work.
Soraia did an amazing spa facial was very pleased with result . However this was supposed to be a relaxing treat and all I could hear was thumping music ! Not good for Spa treatments. Soraia said next time could ask for the quiet room upstairs. Surely this should be where relaxing treatments are done. So although done well by a lovely Therapist while experience spoilt and I was not relaxed !!!!
Amazing clean salon, stunning Hot Sunbeds, the best in Yarmouth tbh, lots of hair and beauty services, all at reasonable down to earth affordable prices
Our team work well together, offering a friendly and relaxed environment, while providing quality, professional treatments. We truly are a close family, that enjoy working and spending time together, which creates a unique and enjoyable atmosphere for our clients.
