TONI&GUY Norwich

Having let my mane grow a tad out of hand, I decided to push the boat out and book a Toni and Guy experience. I walked in, slightly nervous in meeting a new hairdresser for the first time but also very excited. I was met by the charming Ellie. I took one look at her and thought, 'Oh God, I've got t shirts older than this kid. Will she make the cut?'.... Boy did she do just that. What a talented young lady. I walked out of that salon 4 hours later feeling a million dollars. And though I didn't look 25 years younger, (which I was slightly miffed about but do accept she's a hairdresser, not a surgeon), I did feel she had created the best version of me possible. I rebooked immediately. And yes it costs more perhaps than your average hairdresser but you get what you pay for. Thank you Ellie, I'll see you soon and between us, I think he might stay 😜😘

Would highly recommend this salon. I am always apprehensive when going to a new salon. No need here. Sams first greeting was very professional and reassuring. kaitlyn was my stylist and took the time to listen to what i was looking for. She done a fantastic job with my colour and style. Ellie was my daughters stylist . Fantastic Cut and blow dry. Both very friendly and profesional . A overall High standard you would expect from Toni and Guy .

I had Paul dye my hair, and Mariana cut it. Both were brilliant. Never been so pleased with a haircut experience - I had decided to go for a more interesting colour (red/copper) and Paul was excellent. Marianna also gave my hair brilliant shaping with layers that have added volume. All staff are lovely and kind.

Usually use T&G in Bury St Edmonda, first time in Norwich and certainly won't be going back. Not a good first impression - the chap who greeted me absolutely reeked of cigarette smoke. He then looked like a rabbit caught in headlights when I said I had an appointment with Sam, who, it transpired was double-booked and had just started with another client - explanation was put down to a system error.
I was offered to book again, or for someone else to see me - I opted for the latter.
Having been shown to a chair, I was left there for 15 mins when a young lady brought a gown, and then went away!!!
After another 15 mins of no attention from anyone, I went back to the reception desk, handed back my gown to the first chap I saw who was completely shocked.
My whole day was arranged around my hair appointment and was completely ruined.
Luckily I was able to book an appointment at T&G Bury St Edmunds for the following day, which was a totally different experience, resulting in a wonderful hair cut.
I certainly will NEVER return to T&G in Norwich.

Went in for transformation, long hair to short..had Sam amazing man done my hair exactly how I asked for it, easy to talk to and made me feel at ease...the other staff were great as well

From the minute I walked in the salon I had a fantastic experience the salon was spotlessly clean social distancing in place Paul done my hair from start to finish listening to what I wanted but also advising and the end result was fantastic the chat and atmosphere was second to none. One happy Scot

First time in the Norwich salon and Paul done my hair from start to finish and I’m blown away from the minute I sat in the seat until I left the experience was amazing, the chat was good and funny Paul listened to what I was wanting but also providing his knowledge and the result was the most beautiful colour I’ve seen. This Scottish girl will definitely be back

I asked ***** for long light layers I got basically shelf layers 5 inches shorter than the main length of hair and they look terrible when not styled to hide them.

I felt safe and looked after. Such a joy to get my hair done after months of lockdown.

So happy to have found such a great salon. Very talented staff and relaxed atmosphere. Great service - highly recommend.

Never disappointed with the fantastic results both Paul and Sam deliver! Along with a fantastic experience even in these testing times. Made to feel safe with their outstanding COVID measures in the salon and great atmosphere. Always made to feel extremely comfortable and welcome.

As always excellent

Sam cuts my hair and he always does it perfectly. He is very professional and friendly. I would definitely recommend Sam!

Very friendly experience and I received the new style I expected from the photo I showed Sam.

Lovely team, covid safe everyone wearing visors. really happy with my haircut - thanks!

A really great haircut is one of my few girly indulgences. Sam cuts and styles it beautifully - I always feel a different woman when I leave! Also feel very safe with the new arrangements - thank you

Very pleased with my hair

Maddie listened to what I wanted and delivered perfectly. Natural, blended well and best highlights I have had!

Good coffee too

Thank you!

Really professional service. I felt looked after from start to finish and my new hair style is amazing. I'm already receiving compliments!!

Another top notch haircut by Madison, thankyou!

Wonderful service, such lovely staff, especially Madison!!!

Sam was perfect as always, made to feel very welcome safe and secure.

A very good cut, stylist Alex listened to what I wanted and explained her own ideas well. Very happy with the result.

Every time I feel confortable and the professional and the courteousness are the best.
Alex is able to move up every my request and the result is great. Thanks for that.

The salon was amazing, Sam was brilliant, very attentive and managed to make me look and feel amazing, despite the pressing times we live in. I cannot wait until my next treatment with Toni&Guy.

Paul - technical director did an amazing job with my highlights! Thank you again. These are the best set I've had over the years and will definitely be going back. It was worth paying a bit extra.

There was a good atmosphere in the salon and they were attentive with drinks and looked after you well. Paul and all the other stylists were friendly and really nice to chat with. Would highly recommend!

The staff were lovely and informative. All very Covid safe, can’t wait to get my hair done!!!!

As usual extremely professional and highly skilled hairdresser. My hair cut is better than I actually wanted. Excellent infection control procedures.

Really pleased with the results

Alex remembered me from my first appointment just after 1st lockdown.
We had what I would regard as a proper review and she gave good consideration to my feedback. I'm very happy. It may be more expensive than I'm used to paying, but it still was value for money.

Just perfect a team, friendly kind and welcoming to all. Love going can’t wait for my next visit.

Children delighted and trust Sam x

Best haircuts I have ever had from Sam at Norwich Toni and Guy . Wonderful team always welcoming and upbeat

Came here to get a cut & colour as my hair was damaged and needed a change. Really lovely, friendly and helpful staff. Salon as a whole was clean and tidy and had measures in place to follow COVID-19 guidelines. Overall really pleased with my hair, will definitely come again and highly recommend!

Great experience. Alex was very friendly and easy to chat to making it a pleasant experience even during Covid times. I am really pleased with the hair cut. Salon was following all the guidelines and it felt safe from Covid risks. Easy booking experience online and great to get a Sunday appointment.

Brilliant hair cut and styling plus great advice, had a lovely chat with Alex! Complimentary cappuccino was also good!

As always Alex was amazing. Thank you so much. Excellent cut and a pleasure

This is my second visit since lock down and I am very pleased with my hair style and colour. As always it was a very relaxing and enjoyable visit. I can’t recommend Sam enough. My hair style has changed dramatically in the last 6 months and from short and choppy to elegant graduated bob he has made me feel fantastic. Thank you.

Sam and Paul are geniuses. I always come away feeling fabulous. What more could you ask for?

Excellent cut and very friendly, all staff are very attentive

Great haircut - thanks for the revitalisation

It is always such a pleasure to come to the salon - I am treated so very well, and the level of care is even greater at present due to Covid-19 requirements. Paul, Sam and all the staff are amazing and I am so pleased with my colour! I came away relaxed and feeling like an million dollars! Thank you so much.

Made to feel really comfortable. Great hair dresser and the guy who washed my hair. Top class service.

Very polite, excellent experience
Very friendly.
my haircut was just how I wanted it would highly recommend .

Super duper as always. Paul and Sam are the BEST and both so friendly and I completely trust them to sort out my unruly mane when I always leave it far too long between appointments!

Quick haircut which was so enjoyable and cut exactly how i wanted it! Loved my hair at the end of it thank you xx

I had a lovely time at Toni and Guy, Norwich today. After nine weeks since my last visit, I was met with friendly staff who were interested in providing me with highlights and a hair style suitable to me. I was included in the decision making and asked if I was happy with the completed style. I had highlights and hairstyle from professional staff. Even the offer of a drink, washed hair and a head massage. All completed under the new safety guidelines.

I find the Sam welcoming,well mannered and very personable.
The salon feels comfortable and has a relaxing atmosphere.

Can’t fault her and the branch as a whole

I always feel very welcome and comfortable in the salon,Sam has a lovely manner and is very personable.