TONI&GUY Norwich

42 London Street, Norwich, Norfolk, NR2 1LD

About us

Our talented team of stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles.

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Opening hours

Monday 09:30 - 18:30
Tuesday 08:30 - 20:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 08:00 - 18:00
Sunday 08:00 - 17:00

Reviews

4.84
434 verified reviews
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Today’s experience

Nina Coughlan
10th Oct 2018
Team Member: Emanuele
4.0
Appointment verified by SALONGENIUS Software

I arrived at the Salon , my hair stylist was busy with another customer. He saw me come in and greeted me . No one was at the reception desk so I put my stuff and jacket in the cupboard and put on the salon protective gown myself . Sat down and waited . Still no one was at reception to greet me . Anyway , when Emmanuel finished with his client he came over to me and asked one of the ladies to attend to me . After that , I have been served well . My hair was cut and styled to great satisfaction. Emmanuel has been my hairdresser for 20 years now . He has been brilliant! And still is .

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we can only apologise you were not greeted upon entering our salon, you are absolutely correct that we are now under new management, as you may not be aware we have increased our salon opening times by over 20 hours a week, 7 days a week, therefore our staff are having extensive training in all areas, please bear with us whilst this is happening. Fresh Flowers are delivered weekly - however with hairdryers/aircon etc we are slowly learning which flowers are best for display, the flowers displayed before were artificial, so we have put our personal touch to the salon. We look forward to seeing you on your next appointment.

Hair

Debbie Burnett
9th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Madison dose my hair just how I like it

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we are glad you had a good experience with Madison we look forward to seeing you again soon.

Hair

Debbie Burnett
9th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Madison dose my hair just how I like it

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we are glad you had a great experience with Maddie we look forward to seeing you again soon.

All good

Hina
9th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Got what I wanted

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Response from TONI&GUY Norwich

Thank you for your 5* review, we look forward to seeing you again soon.

Fantastic

Liz
9th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

I've used Toni and Guy in Norwich for years and won't go anywhere else. Alex, who cuts my hair, is amazing and I always come out feeling totally happy with how it looks. The style lasts between cuts, and always looks good. The salon is friendly and welcoming. Highly recommended!

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we are glad you always have a great experience with us and Alex, we look forward to your next appointment.

Haircut at T&G's

Louise
7th Oct 2018
5.0

I would recommend Toni and Guy's, always a friendly and professional service, Amy (my stylist) is lovely

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Response from TONI&GUY Norwich

Thank you for your 5* review, its great to hear you had a great experience with us. We look forward to seeing you again soon.

8 am on a Sunday -- brilliant!

Deana
7th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

What a great idea to open so early -- and on a Sunday. I highly recommend Woody as a stylist-- he listens and suggests in a really helpful way

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Response from TONI&GUY Norwich

Thank you for your kind review, we are glad you are happy with our new opening times, we look forward to seeing you again soon.

Tony & Guy - Norwich.

Adam Thompson
6th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

I have been coming to the Norwich Tony & Guy for well over a year now and every time I go there I get 10/10 service. All the staff are very welcoming. Woody cuts my hair and I would recommend him to anyone, he is always on time and does an amazing job. Sure, I can get my hair done cheaper elsewhere, but you get what you pay for in life and the same goes for Tony & Guy. Keep up the awesome work.

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Response from TONI&GUY Norwich

Thank you for your 5* review and for being a loyal client of ours for many years! we are glad you have great experiences with Woody. We look forward to seeing you on your next appointment.

Fabulous hair

Fiona whiting
6th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Emanuel amazing hairdresser went in looking dowdy came out looking fabulous and years younger .. he is a brilliant cutter thank you so much

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Response from TONI&GUY Norwich

Thank you for your kind review, we are glad you had a great experience with Emanuele. we look forward to seeing you on your next appointment.

Happy customer

Angie
3rd Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Salon staff are all helpful, happy, good vibe and excellent service.

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we are glad you had a great experience with us, we look forward to your next visit.

Great end to a long day!

Jane
2nd Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Last minute decision to get hair cut relaxing sociable and boy do I look better

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Response from TONI&GUY Norwich

Thank you for taking time to leave a review, we are glad you came to us and had a great experience last minute, we look forward to seeing you again soon.

Brilliant

Cara Dennis
30th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Such a great result my stylist was absolutely lovely! I'm so pleased.

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Response from TONI&GUY Norwich

Thank you for your 5* review, we are glad you had a great experience we look forward to seeing you again soon.

Excellent cut!

RLD
29th Sep 2018
4.0
Appointment verified by SALONGENIUS Software

On very short notice, T&G staff fit me and and gave me a great haircut.

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we are glad we could fit you in on short notice! we look forward to seeing you again soon.

Fantastic, as always.

Jane K
29th Sep 2018
5.0

Emanuelle has cut my hair for 23 years, since this salon opened. That speaks for itself! Fantastic cut and great guy.

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Response from TONI&GUY Norwich

Thank you for your 5* review, and for being a loyal customer of 23 years! we look forward to seeing you on your next visit.

Short cut !

Barbara O'Keefe
26th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Woody did an excellent job expertly Creating a great short hairstyle for me. I will definitely be back ! Friendly reception and nice atmosphere in the salon ..

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we are glad you had a great experience with Woody and we look forward to seeing you on your next visit.

My visit

Anonymous
25th Sep 2018
4.5

Looking forward to going back

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we look forward to seeing you again soon.

Haircut with Woody

Alla
24th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Excellent approach, Very professional attitude. I left salon feeling happy as always. Thank you Woody!

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Response from TONI&GUY Norwich

Its lovely to hear you had another great experience at our salon with Woody, we look forward to seeing you again soon.

Cut

Lyne
22nd Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Knew exactly what cut my hair needed.

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Response from TONI&GUY Norwich

We are glad you had a great experience in our salon, we look forward to seeing you again soon.

Hair colour

Lynne Hogan
22nd Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Leah was excellent as always

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Response from TONI&GUY Norwich

Thank you for your lovely comments and your review about Leah, We look forward to seeing you again soon.

Today’s treatment

Dr Martinez
20th Sep 2018
2.0
Appointment verified by SALONGENIUS Software

My colourist today was great as always (Leah). However the rest of my experience today at T&G was very disappointing. I felt rushed throughout, my blow dry was carried out by an inexperienced girl who took a long time to do very little. When I asked if I liked it, I responded that I did not and no one acted on my view. But I was instead asked if I wanted to book another session. I would think it twice to return to a saloon that charges high prices for the service I received. It is a shame as I have been going to t &g regularly for many years and recommended it to many of my friends in the past.

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we have looked into your appointment and spoken to our team members and understand you had a colour (tint) on your hair which you were very pleased with as always, having felt rushed with this service I can confirm that your colour was done as normal and you were washed off in the correct developing time. However you felt your complimentary blowdry took to long. As I'm sure you can appreciate the assistants are still in training and this is why we do this service free of charge and of course you can book in for a professional blowdry after your colour with one of our stylists. Just to remind you that we offer all services on a Tuesday 15% off. Thank you for your feedback on this. we look forward to seeing you again soon

10/10

Rachael
20th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Woody has been cutting my hair for about a year now. I always go back to him as he cuts it exactly how I like it and is friendly and professional. If I want something a bit different he listens to me and I end up loving the result. I would absolutely recommend Woody!

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Response from TONI&GUY Norwich

Its lovely to hear you have always had a great service with Woody, Thank you for your kind words, we look forward to seeing you again soon.

Great service!

Gordon
19th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Amy did a great job. Friendly and professional she sorted shoeshine plus tidied up my hair. Very pleased with results. And got discount cos Tuesday
Excellent!

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, and for your kind comments about Amy, We are glad you took full advantage of our 15% off all services on a Tuesday, we look forward to seeing you again soon.

Stowell

Victoria
17th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I have recently started having my haircut by Woody, now I wouldn’t go anywhere else. My hair had been cut badly on two different occasions so I went to Woody hoping for some help. He has completely transformed my hair and I love it. What you say to Woody will be listened to and executed- he’ll do what you ask for but guide you into the best way of doing it. And he’ll never do anything to your hair without letting you know what his plan is which in the past I have not had. Would highly recommend- he’s fab.

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, and for your lovely comments about Woody, We are glad you enjoyed your experience and we look forward to seeing you again soon.

Mrs

Marie Griffin
17th Sep 2018
4.0
Appointment verified by SALONGENIUS Software

Amy is a superb stylist, we tried something different this time at my instigation, the result was good but unfortunately my husband hates the colour but I know Amy will get me back to my white colour very quickly.

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review Marie, We can see from our system that you came in for a toner (£10 semi permanent colour) and this colour will fade out after 8-10 washes, we are happy to refund you the £10 back if you would like to give us a call on 01603 632200 and ask to speak to Sarah. We look forward to seeing you again soon.

Cheryl

Cheryl hanrahsn
14th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I had the best blow dry here and the service is so professional and very friendly

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review and for your lovely comments about your blowdry by Caris, We look forward to seeing you again soon.

Mrs

Karen Ward
14th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Alex is an excellent hairdresser, very personable and attentive, making the whole experience very enjoyable

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Response from TONI&GUY Norwich

Thank you for your lovely comments about Alex, and had a great experience. we look forward to seeing you again soon!

Toni and Guy Norwich under new management

Amy
12th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I have been a customer at this salon for over fifteen years. Yesterday I had a text to say that it was under new management. Since I needed a haircut and my hair stylist of many years was away on holiday, I booked an appointment with the new art director for a re-style and cut.
I was greeted in a very friendly and professional manner and great interest and understanding was shown to me-I really felt that the new hair designer immediately clicked with exactly what I wanted and where I was coming from. I was immediately reassured and felt I was in good hands. During my cut , the other partner came to speak to me and gave me some really great ideas about how to transition from my dark hair colour to growing out my grey. I loved my haircut and the friendly rapport I was shown by the new managers. I’m happy to say that I shall continue to be a satisfied customer of this salon for many more years!

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Response from TONI&GUY Norwich

Thank you for your wonderful comments Amy, We are glad you have had another great experience and tried our new Manager Sam for your haircut, and our other new manager Paul for some advise about colour, we look forward to seeing you for many more years to come!

Mr

Sebastian usher
11th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Excellent - stylist listened and created super style

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, we are glad you had a great experience we look forward to seeing you again soon!

Love my new haircut

Rebecca
8th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I was a walk-in on a whim and was so pleased to find Sam available. He gave great advice and I love my new haircut. When I got home my partner said it’s the best cut I’ve ever had - will definitely be going back!

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Response from TONI&GUY Norwich

Thank you for your lovely comments! we are glad you popped in and got an appointment and had a great experience with Sam! we look forward to seeing you again soon.

Great

Kim
8th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

First time at T&G Norwich. All the staff are friendly .I had highlights and my hair cut by Sam. Sam is friendly great laugh and did my hair just as I wanted. I will be back in 8 weeks .Thanks for the Coffee guys

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Response from TONI&GUY Norwich

Thank you for your kind comments about Sam! we are glad you had a great experience and will be back in 8 weeks! we look forward to seeing you.

Amy fabulous colourist

Loyola
8th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Keep coming back Amy has a great manner and wonderful expertise

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Response from TONI&GUY Norwich

Thank you taking the time to leave a review, and thank you for your kind comments about Amy, we look forward to seeing you again soon

Great cut!

Sarah Wilkinson
7th Sep 2018
4.5
Appointment verified by SALONGENIUS Software

Great cut. Friendly staff. Great service. Highly recommend

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Response from TONI&GUY Norwich

Thank you for your comments! we are glad you had a great experience we look forward to seeing you again soon,

Price increase!

B L Lines
7th Sep 2018
4.0
Appointment verified by SALONGENIUS Software

Very pleased with the hair colour, professional as always.
Not so pleased with the price increase of nearly 20%! Notification well in advance has been the protical in the past. It will certainly make me reconsider another visit at that price.
Also interested in the policy and thinking behind having to put your handbag inside a cloth bag???
There was a flickering light bulb overhead in the salon which was very annoying and a possible a risk to someone who suffers from epilepsy.
Good to hear that a proper coffee machine is to be installed.
The outside front of shop is in desperate need of painting.

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review, having looked over your previous 2018 bills i can see you were regularly charged £58 for an all over colour (Tint) and i would like to make you aware that we have reduced our prices throughout the salon. our prices for this service you can choose to have a technician level at £50 a senior technician £55 or a Technical Director at £65. Leah has now been promoted after 15 years to a Technical Director, we can see that she added a gesture of good will to your bill and reduced to £60. (you have paid £2 more than your 2018 bills) we have added £2 to your account as you were not made aware of this price increase.
We completely agree that the front of the shop needs painting and other works mentioned, this is a huge priority for us and all is in hand and we hope you enjoy your next visit and we would forward to seeing you again soon.

excellent

lindsay
6th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I was made to feel welcome and pampered by Alex.

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Response from TONI&GUY Norwich

Thank you for your kind comments about Alex, we hope to see you again soon.

Fabulous

Helen
6th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Went to salon unsure of what my colour options were and after a consultation with Amy she advised me what could and couldn’t be achieved. Left salon with a beautiful cut and colour by Amy, a true professional. Will definitely go back.

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review and for your kind comments about Amy, We look forward to seeing you again soon.

only the best

Mandy
17th Mar 2018
5.0

A1 service...second to none....

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Response from TONI&GUY Norwich

Thank you for taking the time to leave a review and thank you for your kind comments, we look forward to seeing you again soon!!