Response from Joseph Ferraro Hair
Hi Kerry,
Thank you for taking the time to leave us a review. We're glad to hear that you were happy with Jess's service. We do apologize for any confusion regarding the additional charge for the Toner. Our team strives to be transparent with all charges before services are rendered, and we apologize if that was not communicated clearly.
We are sorry to hear that the Toner didn't meet your expectations. Our goal is always to provide our clients with a color that they are completely satisfied with. We appreciate your feedback and will make sure to address this with our team to ensure a better experience for you in the future.
We understand the importance of making our clients feel comfortable and welcomed during their visit. We apologize that our team member who washed your hair and applied the toner did not make it an enjoyable experience for you. Your feedback is valuable to us and we will take the necessary steps to improve in this area.
Thank you again for your feedback and for choosing our salon. We hope to see you again soon.
Best,
The team at Joseph Ferraro Hair