Response from Saks Hair Knaresborough
Hi Layla,
Thank you for taking the time to leave us a review. We apologize for any inconvenience you may have experienced during your recent visit to our salon. Our team strives to provide the best possible services to our clients, and we are disappointed to hear that we did not meet your expectations.
However you had booked a child's cut and finish which is a 30 min appointment
Please know that we take all feedback seriously and will make sure to address your concerns with our staff to improve our services. We want every client to leave our salon feeling satisfied and beautiful.
We sincerely apologize for any uneven layers and missed sections during your styling. We would love the opportunity to make it up to you and give you the style you desire. Please don't hesitate to reach out to us directly if you would like to schedule an appointment for a complimentary touch-up.
Once again, thank you for bringing this to our attention. We value your feedback and hope to have the chance to provide you with a great salon experience in the future.
Best,
The Team at Saks Hair Knaresborough