Response from CC Hair Salon
Dear Sarah,
Thank you for taking the time to share your experience with us. We are disappointed to hear that you were not happy with your recent visit to our salon. We strive to provide excellent and personalised services to all our clients and we apologise if we missed the mark during your appointment.
We understand that it can be frustrating to not see the desired results after a hair restyle. Our team always aims to give honest and professional recommendations based on the client's hair type and preferences. We are sorry if you felt that the final result did not meet your expectations.
We would love the opportunity to discuss this further and make things right for you. Please reach out to me at your convenience so we can address your concerns and hopefully regain your trust. Thank you for bringing this to our attention and we hope to have the chance to serve you again in the future.
Please contact me direct and I will make you an appointment which will be free of charge to try and get nearer to your desired result.
Sincerely,
William at CC Hair Salon
07720470966 (if I don't pick up please leave a voicemail, or send me a text when it is convenient to call you)