Response from Tuckwell and Co
Hi Jade
So sorry you feel you didn’t receive the experience we work so hard to create at Tuckwell & Co.
Yesterday was our busiest day on record and we were understaffed due to illness and our heating broke on both our ground floor and top floor. I assure I am not making excuses.
We have to move clients from our spa room to our development room so other clients colours can be taken off at the correct time. And if your stylist isn’t quite ready for you, we feel it’s nicer to sit in our warm colour room.
Colour has to come off at the right time and if your stylist isn’t quite ready for you, there might be a short wait. We do our best to reduce this but working with colour and different hair types and thickness, we can’t always get the times perfect.
Shannon & Sophie work in separate seats so this is would have been another reason why you were moved to a different seat.
I have spoken to the assistants regarding your comments and can assure you that they use a ‘Wet Brush’ for any detangling.
With our assistants all being under 18, lunch breaks need to be adhered to but I apologise for them discussing it in front of you.
We really are working as hard as we can this festive season to accommodate our hundreds of clients and I apologise if you feel we didn’t give you the experience you are so used to.
I have shared you review and comments with our team to make sure we do better
Simon Tuckwell