Urban Therapy

1 Middle Pavement , Nottingham, Nottinghamshire, NG12 5BL

About us

URBAN THERAPY IS AN AVEDA LIFESTYLE SALON SET IN THE HEART OF NOTTINGHAM CITY CENTRE.

A ONE STOP SHOP FOR SKINCARE, HAIRCARE AND BEAUTY PRODUCTS. STOCKING BRANDS SUCH AS AVEDA, JOSH ROSEBROOK, ALLEVEN

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Opening hours

Monday 10:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 20:00
Thursday 09:00 - 20:00
Friday 09:00 - 19:00
Saturday 09:00 - 18:00
Sunday Closed

Reviews

4.88
358 verified reviews
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Value
Result
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Atmosphere
Filter by rating

Great Cut

Terri Stewart-Slater
23rd Jun 2023
Team Member: Craig
5.0
Appointment verified by Shortcuts Software

First time with Craig. Lovely man, friendly and chatty. Great haircut and service! I’ve been coming to Urban Therapy since 2009 and Craig is my 4th stylist over the years. Love this salon and never disappointed.

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Response from Urban Therapy

Thanks for the 5 star review Terri.
We look forward to welcoming you to Aveda Urban Therapy again.

First toddler hair cut

Kelly
23rd Jun 2023
Team Member: Millie
5.0
Appointment verified by Shortcuts Software

Toddler first haircut. Millie made an extra effort to make her feel grown up, safe and the experience fun. Our girl is normally very shy and she displayed none of this and had the best time. Thank you so much!!

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Response from Urban Therapy

Its great to read this review, Thank you for taking the time.

Cut and blow dry

Jennie Warrior
22nd Jun 2023
Team Member: Alex
4.5

Another great haircut again from Alex. Always a pleasure to see her, she always cuts my hair perfectly. ?

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Response from Urban Therapy

Thank you for the review Jennie.

Colour w Alex

Anonymous
22nd Jun 2023
5.0

I’ve been coming to Alex for just over a year now and I don’t think I’ll ever go anywhere else! I first came in to sort out a dye disaster elsewhere and she really understood what I wanted. It seems like so many places insist on using cool ashy tones regardless of what you want but Alex encourages you to embrace the warmth! I get so many compliments on my colour and it makes me look so much less washed out than previously. She’s always pleased to see you and it’s always great to have a laugh and catch up. Her chat is great and not stilted at all, even when you can tell she’s busy (because she’s rightly v popular!) Can’t recommend her enough.

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Response from Urban Therapy

Thank you for the fantastic review. Hope to see you again soon.

Always the best!

Nat
21st Jun 2023
Team Member: Alex
5.0

Alex has been doing my hair for over two years now and she always does a fab job not to mention she’s also super lovely and cool! ?

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Response from Urban Therapy

Thank you Nat. We look forward to welcoming you again at Aveda Urban Therapy.

The best

Kirsty Upton
21st Jun 2023
Team Member: Alex
5.0

Alex is the absolute best at what she does! Nails the colour every time and always has ideas on what we can do/what I want! Would follow Alex anywhere, always love going to get my hair done with her.

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Response from Urban Therapy

Fantastic to hear you are so happy. Thank you for the 5 star review.

Alex is a literal GODDESS

Robyn Licata
21st Jun 2023
Team Member: Alex
5.0

I’ve been coming to Alex for 2 years now, and to say she works miracles is an understatement! She got my hair from red henna and black dye to a gorgeous light brown and I couldn’t be happier ?? ily Alex

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Response from Urban Therapy

Thank you so much for the review Robyn, Its great to hear you are so happy. See you again soon.

Always leave super happy!

Hannah
21st Jun 2023
Team Member: Alex
5.0

After being in a hair rut I decided to try Aveda and found Alex! So creative and the best colourist I’ve had after MANY years of bleach & tone! Thank you so much!

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Response from Urban Therapy

Thank you for the review Hannah, Looking forward to welcoming you back.

Hair review

Dalal
21st Jun 2023
Team Member: Millie
5.0
Appointment verified by Shortcuts Software

Great service. I have really curly hair, and i get the most smooth and nice hair without feeling too much heat from styling tools. Hair trim is also great because i have quite dry and curly hair. The trim was very nice. Every time i get my hair done by Millie I am happy with how it looks.

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Response from Urban Therapy

Thank you for the 5 star review. its great to hear you are happy. See you again soon.

Pleasant experience

Mika
21st Jun 2023
Team Member: Abbie
5.0
Appointment verified by Shortcuts Software

Very nice to see Abbie again. We had a nice chat and the hair results are amazing. Many thanks Abbie I had a lovely time

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Response from Urban Therapy

Thank you for taking the time to leave a review Mika. We look forward to seeing you again.

Curly hair cut

Elisabetta Zontini
18th Jun 2023
Team Member: Craig
5.0

Great first curly hair cut with Craig, I will come back!

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Response from Urban Therapy

Thank you for the review. We look forward to welcoming you to Aveda again.

Magnani

Loreto
18th Jun 2023
2.0
Appointment verified by Shortcuts Software

I’m very disappointed with the result, the colour has change since the first wash, I asked not to be light colour and in the first wash the front of my hair became blonde. I also asked for having layers because my long hair was too flat and realised the hairdresser just trimmed the ends so my hair is still the same just a bit shorter. Also I asked for having the ends lighter than the top and she did completely the opposite.

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Response from Urban Therapy

Hi Loreto,
I'm sorry to read that you are so disappointed.
We would love to try to rectify the things you have mentioned and welcome you back to salon for a full consultation to go over all of your concerns. We want you be happy with the service we give and with your hair. Please do get in touch.

Wouldn’t trust anyone else!

Robyn
17th Jun 2023
Team Member: Alex
5.0
Appointment verified by Shortcuts Software

I’ve been coming to Alex for two years now and I’d stick with her forever if I could! She completely ‘gets’ me and what I want, both in terms of colour and style. She really knows her stuff and I get so many compliments on my hair. The best!

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Response from Urban Therapy

Thanks again :-)

Wouldn’t trust anyone else!

Robyn
17th Jun 2023
Team Member: Alex
5.0
Appointment verified by Shortcuts Software

I’ve been coming to Alex for about two years now and I’d stick with her forever if I could! She completely ‘gets’ what I want every single time I visit, both in terms of colour and style. She really knows her stuff and I always get so many compliments on my hair. The best!

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Response from Urban Therapy

Its great to hear your happy Robyn. Thank you for taking the time to leave a review.

Highlights are addictive and Alex fuels my addiction!

Sheeza
16th Jun 2023
Team Member: Alex
5.0
Appointment verified by Shortcuts Software

Alex has been doing my hair for a few years now and she’s one of the only people that I trust with the job. She always knows exactly what top ups/changes I need and I feel completely comfortable letting her do what she does best. I usually get a balayage and cut from her and always leave obsessed with my hair. She is the queen of colouring, not to mention I feel like I’ve had a therapy session every time I see her!! She is incredibly lovely and so fab at all things hair!

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Response from Urban Therapy

Thank you for the review Sheeza. Its Great to hear you are so happy. See you again soon.

Salon review

Sarah
16th Jun 2023
Team Member: Abbie
4.0

Although I do love my hair, I never really complain but I had to wait over an hour to be seen which really ruined my day. I know it’s not anyone’s fault but maybe it could’ve been acknowledged and compensated in some way as I had to wake up very early to get to a 9am only to be seen at 10:15

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Response from Urban Therapy

Hi Sarah, Thank you for the feedback. I'm so sorry you were waiting so long, as you know Abbie was grid locked that day on her way to work. Apparently there was a bad accident.
I'd really like to offer you a complimentary Botanical Repair Treatment next time your in. I'll pop this on your profile. Sincere apologies you left the salon not as happy as you could of been.

It's a new me... Again!

Liz Wedgwood
16th Jun 2023
Team Member: Alex
5.0
Appointment verified by Shortcuts Software

I have a great relationship with Alex and she knows I'm happy to push boundaries and have fun with colours. Her thermal imaging colour scheme was awesome and presented me with the perfect opportunity to try out a buzz cut. Cutting off my faux hawk and embracing a totally new style was exhilarating- similar to how I felt in May 2017 when we cut my mid back length hair into the faux hawk.

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Response from Urban Therapy

Thanks for the 5 star review Liz, I know that she loves doing your hair too! Looking forward to seeing you in the salon again soon.

Wonderful!

Susie
14th Jun 2023
Team Member: Amber
5.0
Appointment verified by Shortcuts Software

Amber is wonderful!
It is always such a relaxing experience at Aveda Urban Therapy and I feel safe in Amber's hands! She listens to what you want, is great to chat to and you walk out feeling so much better than when you walked in! Thank you Amber!

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Response from Urban Therapy

What a lovely review, Thank you for taking the time to wright it Susie. We look forward to seeing you again soon.

Fantastic results

Julie Ogden
13th Jun 2023
Team Member: Abbie
5.0
Appointment verified by Shortcuts Software

Abbie, gives fabulous results with her colour and cutting style. She delivers beautifully with great personality.

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Response from Urban Therapy

Thank you for the 5 star review Julie, Its great to hear you are happy. See you again soon.

Amazing

Debbie Black
12th Jun 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

The Salon is amazing, all the the staff are so friendly, nothing is to much bother. My stylist Laura is the loviest girl, I went to the salon, after cancer & minimal hair & she has worked with me & got my confidence back ?

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Response from Urban Therapy

Thank you for the review Debbie. Looking forward to welcoming you back.

Hair

Rasool
11th Jun 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

Nicole is just amazing understands what you want but also understands hair so.is great for advise on cut and colour.

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Response from Urban Therapy

Thank you for the 5 star review Rasool.

Toner&Haircut with Alex

Maria
11th Jun 2023
Team Member: Alex
5.0
Appointment verified by Shortcuts Software

I had a fantastic experience sitting in Alex’s chair and having her do my hair! I have had a balayage fairly recently at another salon and I wasn’t happy with the colour I was left with, Alex was being a very attentive listener, understood what I want it & what would work best for me. Following my services with a cute blow dry, I was finally able to walk out the salon being very happy and confident about my new colour and haircut. For both services I have to say that Alex did such a great job and all over she made the experience of going to the salon such a pleasant one, it felt like a real luxury having a complementary mini massage before and during shampooing, and feeling like the hair stylist is taking their time with the appointment. Definitely a stylist and salon I’m recommending, all in all a very nice atmosphere with lovely people working there!

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Response from Urban Therapy

Thank you for the fabulous review Maria. Its great to hear you are happy and enjoyed the experience while in the salon. See you again soon.

Root colour, cut & blow dry

Sonia
8th Jun 2023
Team Member: James
5.0
Appointment verified by Shortcuts Software

James was absolutely amazing! He made me feel comfortable and listened too. He did exactly what I asked for. I had an event to go to that evening & everyone complimented me on how great my hair was looking. I would definitely come again & recommend this place and James to others.

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Response from Urban Therapy

Thank you for the fantastic review Sonia, Its great to hear you are so happy. We look forward to seeing you again soon.

Excellent as always

Helen
7th Jun 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

I always look forward to visiting the salon having a lovely complementary head and shoulder massage and then having my cut and toner with Laura.

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Response from Urban Therapy

Thank you for the review Helen. we look forward to welcoming you back.

Always a pleasure

Lauren
7th Jun 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

Always an amazing experience at aveda!

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Response from Urban Therapy

Happy to hear your Happy :-)

Awesome blonde colourist and stylist

Emma
6th Jun 2023
Team Member: Abbie
5.0
Appointment verified by Shortcuts Software

Abbie is AWESOME! She somehow manages to get exactly what I want! She is an awesome blond colourist achieving a natural clean blonde which I wanted and excellent toning without looking over processed. She is professional and does an excellent cut and blow dry! She's also super easy to chat to and makes you feel amazing leaving the chair! Thanks Abbie! Best colour yet!

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Response from Urban Therapy

Thank you for he outstanding review Emma. So good to hear you are so happy!

Hair cut

Les
6th Jun 2023
5.0
Appointment verified by Shortcuts Software

Apologies for not knowing the name of the stylist but she was great and my cut is what I wanted to very pleased and have rebooked my next appointment.

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Response from Urban Therapy

Hi Lesley, Thank you for the review. For future reference, Amber did your hair :-)

Utterly amazing

Katie
5th Jun 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

Honestly incredible, everyone is so friendly and welcoming and my hair has never had better treatment! ?

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Response from Urban Therapy

Thank you for the fabulous review Katie. Its great to hear your so happy. See you soon.

Aveda Notts city centre

Sheryl Mack
2nd Jun 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

Nicole has been colouring & cutting my hair for some time now and always does an absolutely amazing job ..She cares so much and us so very passionate about what she does?

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Response from Urban Therapy

Thank you for the review Sheryl. We look forward to welcoming you back to Aveda.

Hair colour

Lorraine Lucille Savage
2nd Jun 2023
Team Member: Alex
5.0
Appointment verified by Shortcuts Software

Amazing colour, awesome stylist

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Response from Urban Therapy

Thank you for the fantastic review Lorraine.

Delighted

Elizabeth Baker
1st Jun 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

Wonderful service and fantastic results!

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Response from Urban Therapy

Thank you for the review Elizabeth. Its great to hear your happy.

Hair by Nicole

Andrea
31st May 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

Super cut by Nicole

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Response from Urban Therapy

Thank you for the 5 star review Andrea. See you soon.

Awesome cut & colour

Cherry Anderson
28th May 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

Nicole is so lovely & looked after me so well - she was so attentive to exactly what I wanted from my complete restyle & new colour it made it all such a lovely experience. The end result is stunning!!

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Response from Urban Therapy

Thanks for the review Cherry. Great to hear your happy!

My 7 year old loves it

Tessy
27th May 2023
Team Member: Abbie
5.0
Appointment verified by Shortcuts Software

I take my 7 year old here to get her hair done here, she loves it. Abbie is absolutely lovely and always makes my little anxious girl feel comfortable and happy and she will braid or curl her hair too just the way she wants. My daughter loves going, and would ideally like me to take her every other week. :-)

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Response from Urban Therapy

Really happy to hear you and your daughter are happy when you come here. We look forward to seeing you again.

Great first time experience

Julie
27th May 2023
Team Member: Craig
5.0
Appointment verified by Shortcuts Software

Craig was lovely and very knowledgeable, advising me well on colour and cut. He also listened and responded to what I wanted. I’d highly recommend booking in with him and look forward to my next appointment.

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Response from Urban Therapy

Thank you for taking the time to leave a review, We look forward to welcoming you back.

Perfection every time!

Lisa
27th May 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

It is such a relaxing experience, safe in the knowledge that your colour will be perfect time after time. Laura is first class and I would not hesitate in recommending her…….ooops I already have, my entire family trust her with colour and cutting! The hand and head massage is a must too! Even the shampooing is a moment to be savoured! Well done to Urban Therapy! 5 stars from me!

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Response from Urban Therapy

Thanks for the outstanding review Lisa, see you next time.

Haircut/style

Dee Dyar
26th May 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

A lovely experience - as always!

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Response from Urban Therapy

Thank you for the review Dee. Glad to hear your happy :-)

Good experience

Anonymous
26th May 2023
5.0

I love visiting Urban Therapy and enjoy the complimentary head and shoulder massage but it is always over too quick!!! Pleased with hair cut too, Amber cut my fringe just the way I like it. Well done Amber

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Response from Urban Therapy

Thank you For the review, Its great to get feedback on our services.
We look forward to welcoming you back.

Great experience!

Kirsty
21st May 2023
Team Member: Abbie
5.0

Fantastic colour and cut from Abbie as always- love the blonde!

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Response from Urban Therapy

Great to hear your happy Kirsty. Thank you for the 5 star Review!

Always a good experience

Mary
21st May 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

I always have a fabulous cut and colour by Nicole. The head and neck, and hand massage are nice extras during the appointment

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Response from Urban Therapy

Thank you for the review Mary. See you again soon.

More than a haircut

Susan Tytherleigh
18th May 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

Nicole cuts and colours my hair and my daughters and we always leave feeling revitalised. She cares how we feel when we leave the salon and that’s what makes the difference. She cuts hair beautifully, the style lasts and the colour is always perfect, whether it’s vibrant or subtle. I don’t have enough good words for the wonderful Nicole - she is the best hairdresser I have ever been to

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Response from Urban Therapy

Hi Susan, Its so lovely to read your review and hear you are so happy. We think she is great too! Looking forward to welcoming you back soon.

Excellent

Eileen Sless
11th May 2023
Team Member: Amber
4.5
Appointment verified by Shortcuts Software

It was so good to experience the head and shoulder massage again.

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Response from Urban Therapy

Thank you for taking the time to leave a review.

Relaxing Experience!

Pam Jackson
3rd May 2023
Team Member: Amber
5.0
Appointment verified by Shortcuts Software

Just love the complimentary head and shoulder massage on arrival. It was my first time with Amber, who is really lovely and friendly.

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Response from Urban Therapy

Thanks for the review Pam, We look forward to welcoming you back.

In the pink

Jo
30th Apr 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

Laura always listens to what I want and is an exceptional colourist and stylist. This is why I have kept coming back for about 18 years! I love my pink pixie.

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Response from Urban Therapy

Look forward to seeing you again Jo.

Curly cut and blowdry

Waed Mohamed
30th Apr 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

Absolutely loved everything about Aveda! Excellent service, Laura was great! She cut my hair just the way I wanted it.

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Response from Urban Therapy

Glad to hear you left happy Waed. See you again soon.

Bleach blonde buzzcut

kelly holgate
29th Apr 2023
Team Member: Amber
5.0
Appointment verified by Shortcuts Software

First time with Amber and first time going blonde. Absolutely love what she created

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Response from Urban Therapy

Really happy to hear your pleased! Thank you for the review.

A first class cut

Mike H
29th Apr 2023
Team Member: Nicole
4.5
Appointment verified by Shortcuts Software

It’s always a joy to have Nicole cut my hair in a style that suits me.

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Response from Urban Therapy

Thank you for the review.

Awesome! The best there is for me

wayne proctor
28th Apr 2023
Team Member: Nicole
5.0
Appointment verified by Shortcuts Software

Incredible hairdresser, and a top conversationist too! What’s not to love!

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Response from Urban Therapy

Thank you for such a great review! see you soon.

Best in the business!

Rosie Macdonald
28th Apr 2023
Team Member: Laura
5.0
Appointment verified by Shortcuts Software

I have been with Laura for years now. I wouldn’t let anyone else touch my hair. She always gives me what I want ensuring the quality of my hair isn’t sacrificed . She is so professional and really does listen to what I want. The salon is always immaculate and the complimentary head and shoulder massage is a delight!
If you are looking for a real professional and a relaxing and enjoyable experience look no further than Laura and Urban Therapy.

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Response from Urban Therapy

So happy to hear you are happy Rosie. Thank you for the review. See you next time.

Incredible always

Erin Wilson
27th Apr 2023
Team Member: Abbie
5.0
Appointment verified by Shortcuts Software

Abbie always does an amazing job and is always worth the hour and a half drive! She’s an incredibly talented colourist but also just a lovely person to chat to - thank you so much, I am honestly in love with my new hair - can’t wait for next time! Xx

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Response from Urban Therapy

Thanks for the fabulous review Erin. Really happy your happy! x