Response from Dawsons Hair & Beauty Lounge
Good afternoon Karen,
We appreciate your feedback and have already tried to make contact with you this afternoon regarding yesterday to acknowledge your feedback we understand your concerns about the deposit policy but all clients are made very aware of this at time of booking and it clearly stated on our website. Deposits are vital as our team are all commission-based stylists this deposit is to secure appointments and compensate for potential losses. While accommodating extreme circumstances is our goal, traffic is generally not considered one. Bella's dedication to fitting you in, despite the situation, reflects her commitment to providing excellent service resulting in you not losing your deposit. This did however still result in a loss for Bella as she rearranged her 5pm client to another stylist to accommodate your appointment. She did this as you are a valued, long term client of Bella’s, so she was happy to do this for you on this occasion. Regarding your upcoming appointment you booked yesterday carrying over your £20 deposit, if our policy doesn't align with your preferences. We are more than willing to refund your deposit and cancel this appointment for you. We want to ensure your satisfaction, and if you believe another salon may better suit your needs, we respect your choice. We value your feedback and respect your perspective. Nonetheless, the policy will remain unchanged, as we believe every stylist deserves fair compensation for their time.
Thank you
Jack.
Salon Manager.