TONI&GUY Oxford

I've been going to this salon for many years, we all get used to the person who cuts our hair, and Lauren is an excellent stylist, and Laura knows her stuff about colour. However, occasionally the service is less than acceptable, but heaven help you if you dare to complain. The salon owners really need to go on a course to learn more about customer service. When things go wrong, it's not ok to blame the client for not being more amenable. Say sorry. Say you will make sure to do better next time. It's an expensive place, and I don't mind paying for good service, but if there's no water in the salon, it's not rocket science to make sure the receptionist informs clients before they sit down. The first I knew about it was when my colour was being rinsed and it felt not quite right....... turns out she was rinsing me off with a jug and bucket of luke warm water. It felt like a trip back to hair washes in the 1970's at the kitchen sink, not something you'd want to pay £80 for at an expensive salon. Christophe made things ten times worse by phoning me up after I had complained in the salon, I thought to apologise, but actually it was to rant at ME for being 'uncompassionate'. Sheesh. I warn you, particularly if you're dealing with illness or bereavement, and you just want to feel pampered for an hour or so, don't go to this salon. You come out feeling worse than when you went in, and a wedge of money lighter.

Very expensive and very cold in the salon. I told the receptionist girl that I am cold and she said it's ok will be warmer soon, but nothing happened after ...

I am really cold when I visit the salon. I actually think whether i need to visit because i feel so cold

Chris is absolutely the best! If you feel that no om understands your hair pls get an appointment with Chris. I promise you will npt regret it!
I have had haircuts done from pretty high end places and once at T&G Cambridge too but have been scared to try again. I have curly hair and when I met Chris for the first time he almost knew what I wanted to say. Absolutely love the results I wish I had taken a picture to share here. Chris is the absolute best. He doesn't just give you a cut but understands your hair and works with it. I'm definitely a customer for life now. Thanks Chris!

Chris is the best! Im a customer dor lofe now. If you feel no one understands you hair pls get an appointment with Chris. You will not regret it!
I have curly hair and having tried many hairdressers including Tony&guy Cambridge I was almost scared to have my hair cut. I have had my first haircut from Chris and to be honest I've never had such excellent service in my life (I try pretty high end places). Thank you so much Chris!

Bradley gave me a great cut. As a. 60+ lady I found the music and lighting not to my taste but the cut was very expertly carried out. Also I was handed a gown on arrival but unsure if I had to put it on or my stylist.Also, no head massage which was disappointing.However I wish you continued success.

Kiera, did me a superb cut, having not been to the hairdressers in years, I was a bit nervous of how it would turn out. Her passion for the job reassured me, and her meticulous work looked incredible. Thank you very much.

I would like a break down of how much I was charged last Saturday 28th ,I am sure this must be a mistake .£167 .
Alma Ryan

Ellie was friendly, informative and gave me a lovely cut and blow dry. I have not had such a good cut in a long time. A lovely salon experience, thank you 😊

Laura always colours my hair perfectly. I look forward to my appointments.

Always so bubbly and friendly and always a great service. My haircut on Friday was spot on. Couldn't do without Lauren. A gem!

Another fab haircut from Chris, Thankyou

Chris does a fantastic job with my hair and it is getting better with every time ( even though the time before the haircut was amazing). I enjoy a lighthearted conversation with Chris.

Jaime is one of the top stylists I have ever encountered. Extremely professional and listening and catering to the needs of the customer. Thanks!

She is fabulous

A huge thankyou the reception staff for booking an urgent hair cut when another salon in Oxford let me down badly. I was made to feel so welcome by Tony and Guy staff. Ellie, the stylist was lovely and the cut and blow dry excellent. THANKYOU !!!

Fantastic hair cut done exactly how I wanted by Ellie on Wednesday. Definitely will be coming back

Pleased with cut as always

My hair was coloured by Laura and Jamie trimmed and reshaped it. Lots of wonderful comments by people who were with me at a Birthday party I went too the next evening.

Wonderful service from everyone at T&G Oxford, from the moment you arrive to the moment you leave

My haircut was carried out to a very high standard and Lauren’s attention to detail was excellent. I asked for several small adjustments to be made towards the end of my appointment and I never felt rushed. I am absolutely delighted with the results.

Popped in . Lauren very welcoming and helpful directed to Ellie. Asked me whst way I wanted my fringe (surely the hair that bothers you most) and then did a great job exactly as I wanted.

Jess is my colourist
Does a fab job. Always listens to what I would like.

They left me in the shampooing room over 45 mins that I had a very long…. nap.
When she came back, it just took her a couple of minutes to rinse off the conditioner. Fortunately, the hair stylist gave me another proper shampooing before haircut.

Had a great experience the colourist Jess did an amazing job on my keratin smooth treatment and Ellie styled my hair amazingly after the treatment. I’ll be back for a cut and colour in the next few months.

Jamie is unique, and so professional! He always advises me on the best hairstyle and products I can use to keep my hair healthy. He’s also super friendly and he really knows how to deliver the best and professional service he possibly can provide.

I left the salon feeling as if I’d been on holiday. Love the new cut. Jaime asked me why I wanted to go shorter which was the right question. He genuinely cares about his clients and you will be pampered.

Amazing colour. Couldn’t be happier. Best highlights I’ve had in years of being in Oxford. I’ll 100% be returning!

From the colorist to the stylist, the welcome was very warm and attentive. They were both very professional and listened to my requests. I will definitely come back!
The only down point is that the salon AC is a bit too high and the music not to my taste and loud.

Jaime is fabulous. I had to work around Oxford to find the right stylist for me and I’m so glad I found him.

Excellent

Booked a cut and finish with Lauren (who I always book with).
Best hairdresser in town x

JESS - fab lovely

As always fantastic service Chris gives excellent service

Great visit to T&G to have highlights by Laurs and cut by Lauren. I was made to feel very welcome and as always worked their magic on my hair.

He is an excellent hairdresser

My first haircut with Chris. He was excellent. Chris listened and advised me on the style. Very pleased with finished haircut.

Very pleased with my recent haircut. Ellie remembered me and that I was growing out a style.

Paige was really great! I am sad she is going on maternity leave such a good haircut ????

Lauren cut my hair on Saturday, a bit shorter on my request. I am so happy with it, and I get lots of compliments.

My first ever haircut and blowdry that I have ever been 100% happy with. Absolutely thrilled with it. Definitely be booking Jaime again.

I was really good. I was thinking darker and he said it before me. Hair looks healthy and in good condition. Which it did not before

Paige was absolutely lovely and cut my hair as exactly as I wanted. Very happy with the outcome and would go to her again!

Ellis was so professional and efficient, but also very friendly and supportive. The cut is beautiful and I really enjoyed the whole experience.

Wouldn’t go anywhere else !! Always the best experience and the best hair !!!

An excellent hair cut yesterday. Lauren knows how to cut my hair.. As usual treated with the utmost courtesy. Visiting
Tony and Guy always an enjoyable w experience

Paige was so lovely, she gave me great advice about a style to suit me and made me feel really great about myself - what more could I ask for!

Jess was really amazing in really listening to how i wanted my highlights when i couldn’t really explain it properly myself ? i’m obsessed with my new hair and she did an amazing job

Amazing as always! :)

A great experience as always