Francesco Hair Weeping Cross, Staffordshire

45 Bodmin Avenue, Weeping Cross, Staffordshire, ST17 0EF

About us

Francesco Hair is one of the largest, award winning hairdressing companies in the UK. Owned and run by the Italian Dellicompagni family; as with most things Italian the brand is stylish, luxurious and unique in style.

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Opening hours

Monday Closed
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Friday 09:00 - 19:00
Saturday 08:00 - 16:00
Sunday Closed

Reviews

4.95
639 verified reviews
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Excellent job

Mrs Milly Glennon
16th Jul 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

Steve is always so kind and helpful

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Response from Francesco Hair Weeping Cross

Dear Mrs. Milly Glennon,

Thank you for taking the time to leave a review for our salon. We greatly appreciate your kind words about our team member Steve!

We strive to provide exceptional customer service and it is wonderful to hear that Steve was able to be helpful and accommodating during your visit.

We hope to see you back at our salon soon and please do not hesitate to reach out to us if you need any assistance.

Best wishes,

The team at Francesco Hair Weeping Cross

Fantastic haircut as always

Liz Gully
12th Jul 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

Steve is fantastic, full of ideas, realistic about what can be achieved and a bit of a perfectionist which is just spot on for me. Brilliant haircut as always.

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Response from Francesco Hair Weeping Cross

Hi Liz, thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that Steve was able to give you a fantastic haircut and that his attention to detail and creative ideas were just what you needed. We'll be sure to pass along your kind words to him. Thanks again and we look forward to seeing you again soon!
Warmly,
The team at Francesco Hair Weeping Cross

Always happy after a visit to the Salon

Mrs Liz Machin
12th Jul 2024
Team Member: Brendan
5.0
Appointment verified by SaloniQ Software

Lovely friendly greeting, excellent coffee and always have a great cut and finish with sound product advice. I’m always delighted with the styling that Brendon creates

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Response from Francesco Hair Weeping Cross

Dear Mrs Liz,

Thank you so much for taking the time to leave us such a lovely review. We are happy to hear that you enjoyed our friendly greeting and excellent coffee. We are also glad that you are satisfied with your cut and finish and found our product advice helpful. Brendon truly takes pride in his styling and we are delighted to hear that you are always happy with the results.

We really appreciate your support and we can't wait to see you again at our salon. Thank you for being a loyal customer to us.

Warmest regards,

The team at Francesco Hair Weeping Cross

Cut & Finish

Sarah Hyde
12th Jul 2024
Team Member: Brendan
5.0

Fabulous as always. Thanks Brendan.

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Response from Francesco Hair Weeping Cross

Hi Sarah,

Thank you for taking the time to leave a review. We are thrilled to hear that you had another fabulous experience at our salon and that Brendan did a great job. We will be sure to pass along your kind words to him.

We appreciate your continued patronage and we look forward to seeing you again soon.

Best regards,
The Francesco Hair team at Weeping Cross

Excellent service and most professional in every way.

Jean mitchell
11th Jul 2024
Team Member: Steven
5.0

Excellent service all round. Thank you.

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Response from Francesco Hair Weeping Cross

Hi Jean, thank you so much for leaving us such a positive review! We are happy to hear that you received excellent service during your visit to our salon. Our team always strives to provide the best experience for our clients. We hope to see you again soon for another great hair service! Thank you for choosing our salon.
Warm regards,
The team at Francesco Hair Weeping Cross.

Excellent service and most professional in every way.

Jean mitchell
11th Jul 2024
Team Member: Steven
5.0

Excellent service all round. Thank you.

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Response from Francesco Hair Weeping Cross

Dear Jean,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you received excellent service during your visit to our salon. Our team works hard to ensure that all of our clients feel taken care of and satisfied with their experience.

We appreciate your kind words and hope to see you again soon at Francesco Hair Weeping Cross. Your support means a lot to us!

Best regards,
The Team at Francesco Hair Weeping Cross

Just simply the very best

Hilary Smith
11th Jul 2024
Team Member: Becky Lou
5.0

Becky Lou is fabulous. My hair looks great and holds its shape right through until the next cut. Becky Lou creates a lovely, caring and happy atmosphere and I never fail to leave the salon feeling 100% better in every way

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Response from Francesco Hair Weeping Cross

Dear Hilary Smith,

Thank you for taking the time to leave such a kind review about your recent visit to our salon. We are thrilled that you had a great experience with our stylist Becky Lou.

We are pleased to hear that she was able to create a fabulous look for your hair and that it held its shape until your next appointment. Our team takes great pride in providing our clients with a caring and happy atmosphere, and we are delighted to know that this made your visit even more enjoyable.

Thank you again for your positive feedback. We look forward to seeing you again soon and helping you feel 100% better in every way.

Best regards,
The team at Francesco Hair Weeping Cross

First Class All the Way!!

Jenny Leech
10th Jul 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

From the receptionist who answered the telephone, Steve who listened so attentively and offered advice, washed my hair with care and attention to my comfort, cut and finished my hair beautifully through to the receptionist taking payment who I observed tactfully assisting a lady with mobility challenges An absolutely positive experience reflecting a professional, caring environment. A refreshing, relaxing change demonstrating how to put the customer first!

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Response from Francesco Hair Weeping Cross

Hi Jenny,

Thank you so much for taking the time to write such a kind review of your experience at our salon. We are thrilled to hear that you had a positive experience from the moment you walked in until the moment you left.

We take great pride in providing our customers with a professional and caring environment, so it's wonderful to hear that you felt well taken care of by Steve and our receptionist. We strive to make every visit a refreshing and relaxing change for our clients.

Thank you again for choosing our salon and we hope to see you again soon.

Best,
The Team at Francesco Hair Weeping Cross

Always fabulous

Wendy Moore
10th Jul 2024
Team Member: Leah
5.0
Appointment verified by SaloniQ Software

A real pleasure to attend the salon - everyone is always friendly, the atmosphere and environment are calm and welcoming- Leah goes the extra mile - thank you

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Response from Francesco Hair Weeping Cross

Hi Wendy,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a pleasurable experience at our salon. Our team strives to create a friendly and welcoming atmosphere for all our clients, and we're glad it didn't go unnoticed.

We're especially happy to hear that Leah went the extra mile for you. We take pride in providing exceptional service and it means a lot to us when our efforts are appreciated.

Thank you again for your kind words. We look forward to seeing you again soon.

Sincerely,
The team at Francesco Hair Weeping Cross

Amazing Haircut

Leanne Griffin
9th Jul 2024
Team Member: Finlay
5.0
Appointment verified by SaloniQ Software

Really knowledgeable and a great re style. Exactly what I wanted. Talked me through each step and was made to feel at ease. Very social personality and great experience thank you.

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Response from Francesco Hair Weeping Cross

Hi Leanne,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had such a great experience at our salon. Our team loves helping our clients achieve their desired looks and make them feel at ease during the process. We're glad that our stylist was able to guide you through each step and give you the perfect re-style. Your positive feedback means the world to us!

We hope to see you again soon at Francesco Hair Weeping Cross.

Warmly,
The Team at Francesco Hair Weeping Cross

Francescos review

Cheryl Cummins
9th Jul 2024
Team Member: Finlay
5.0

Always professional and friendly with outstanding results everytime!

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Response from Francesco Hair Weeping Cross

Hi Cheryl Cummins,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our team to be professional and friendly. Our goal is to make sure every client has a positive experience and leaves with outstanding results.

We truly appreciate your kind words and hope to have you back at our salon soon. Thank you again for choosing Francesco Hair Weeping Cross.

Best,
The Team at Francesco Hair Weeping Cross

Lovely blow dry

Marilyn Allen
6th Jul 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Lucy did an excellent blow dry on my hair this morning. I asked for volume and she did just the right amount.
Very pleased.

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Response from Francesco Hair Weeping Cross

Dear Marilyn,

Thank you for taking the time to leave us a lovely review! We're so glad to hear that you had a great experience with Lucy at our salon. We will be sure to pass along your kind words to her.

Our team at Francesco Hair is dedicated to providing our clients with the best service possible, so we're thrilled that Lucy delivered exactly what you wanted for your blow dry. Thank you for choosing us and we hope to see you again soon!

Warmly,
The team at Francesco Hair Weeping Cross

Fabulous

Mrs Lynda Ryder
6th Jul 2024
Team Member: Brendan
5.0
Appointment verified by SaloniQ Software

A really lovely experience, great service and Brendan restyled my hair better than I could have imagined I’m absolutely thrilled. So friendly as well.

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Response from Francesco Hair Weeping Cross

Dear Mrs. Lynda,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a lovely experience at our salon and that Brendan was able to restyle your hair to your satisfaction. We strive to provide excellent service and are glad to know that you felt taken care of.

We value your patronage and look forward to welcoming you back to our salon in the future. Thank you for choosing us!

Best,
The team at Francesco Hair Weeping Cross

Magic

Paula Pearce
4th Jul 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Simply the best. As always works magic on my hair . Thank you 👍

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Response from Francesco Hair Weeping Cross

Hi Paula,

Thank you so much for your kind words and for choosing our salon to work our magic on your hair. We are thrilled to know that you were satisfied with the results and had a great experience with us. We always aim to provide the best services to our clients, and it's wonderful to hear that we have met your expectations.

We truly appreciate your support and look forward to welcoming you back to our salon in the future. If there is anything else we can do to make your next visit even better, please let us know. We are here to help!

Thanks again for your lovely review.

Best regards,

The Team at Francesco Hair Weeping Cross

Amazing as always

Master Charlie Haig-Bushe
3rd Jul 2024
Team Member: Finlay
5.0
Appointment verified by SaloniQ Software

Fin may be young but he is mature beyond his years & is a wonderful hairdresser.

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Response from Francesco Hair Weeping Cross

Dear Master Charlie Haig-Bushe,

Thank you so much for taking the time to leave us a review! We truly appreciate it. It's great to hear that Fin provided you with a wonderful hairdressing experience. We couldn't agree more – he is an incredibly talented member of our team. We will make sure to pass on your kind words to him.

We hope to see you again at the salon soon. If there is anything we can do to further improve your experience, please don't hesitate to let us know.

Best,
The Team at Francesco Hair Weeping Cross

Review

Mrs Corrina Devoir
2nd Jul 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Excellent service really friendly and knowledgeable. Made to feel welcome from the moment I walked in, from all the staff.

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Response from Francesco Hair Weeping Cross

Dear Mrs Corrina,

Thank you so much for taking the time to leave a review for us. We are thrilled to hear that you had an excellent experience at our salon. Our team is dedicated to providing friendly and knowledgeable service to all of our clients.

We are also happy to hear that you felt welcomed by our staff from the moment you walked in. Providing a warm and welcoming atmosphere is important to us and we are glad that you could feel that.

We hope to see you again soon and thank you once again for your kind words.

Best,
The team at Francesco Hair Weeping Cross

Review

Mrs Corrina Devoir
2nd Jul 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Excellent service really friendly and knowledgeable. Made to feel welcome from the moment I walked in, from all the staff.

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Response from Francesco Hair Weeping Cross

Dear Mrs Corrina,

Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience at our salon, and that you felt welcomed by our staff. Our team takes great pride in providing excellent service and making our clients feel comfortable and taken care of.

We are also glad to hear that you found our staff to be friendly and knowledgeable. We strive to constantly improve our skills and knowledge to ensure that our clients receive the best possible service.

Thank you again for your kind words and for choosing our salon. We hope to see you again soon!

Best regards,

The team at Francesco Hair Weeping Cross.

Excellent as always

Deborah Harrison
28th Jun 2024
Team Member: Becky
5.0

I’m a regular customer and the cut and service are always excellent.

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Response from Francesco Hair Weeping Cross

Hi Deborah, thank you so much for leaving such a lovely review! We truly appreciate your continued support and we are thrilled to hear that you always have a great experience with us. Our team works hard to provide excellent cuts and service, and it means a lot to us that you have noticed. We look forward to seeing you again soon! Warm regards, the team at Francesco Hair Weeping Cross.

Thanks again ....

Hilary Hart
28th Jun 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

...lovely visit once again to the Weeping Cross salon. Friendly & helpful reception service from Sue & great colour and cut from Steve & Clare, with the added bonus of my usual cup of tea & sparkling water 😊 ... a great way to spend a few hours relaxing & feeling pampered. Here's to the next time. Many thanks.

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Response from Francesco Hair Weeping Cross

Hi Hilary, thank you for taking the time to leave us such a lovely review! We are so happy to hear that you had another great visit to our salon. Our team, including Sue, Steve, and Clare, is dedicated to providing friendly and helpful service to all of our clients. We are glad you were able to relax and feel pampered during your time with us. We can't wait to see you again for your next appointment. Thank you again for your kind words. Best, the team at Francesco Hair Weeping Cross.

Hair cut

Mrs Mary Aulton
27th Jun 2024
Team Member: Leah
5.0
Appointment verified by SaloniQ Software

As usual very good

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Response from Francesco Hair Weeping Cross

Hi Mrs Mary,

Thank you for taking the time to leave a review. We're thrilled to hear that you had another great experience at our salon! We always strive to provide excellent service for all our clients.

Thank you for your support and we look forward to seeing you again soon!

Best regards,
The team at Francesco Hair Weeping Cross

👍

Anonymous
27th Jun 2024
Team Member: Becky
5.0

👍

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Response from Francesco Hair Weeping Cross

Dear valued customer,

Thank you so much for taking the time to leave a positive review about your experience at our salon. We are thrilled to hear that you were satisfied with the services provided by our team at Francesco Hair Weeping Cross.

Our team takes great pride in providing excellent service to all our clients and we are delighted to know that we met your expectations. Your satisfaction is our top priority and we are grateful for your kind words.

We look forward to seeing you again at our salon and providing you with another wonderful experience. Thank you once again for choosing Francesco Hair Weeping Cross.

Best regards,
The team at Francesco Hair Weeping Cross

Fantastic salon experience

Mrs Carol Willatt
26th Jun 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Big thanks to Lucy for colour and Becky W for cut. Fantastic experience as always. Come out feeling amazing. Great friendly atmosphere. Can’t recommend enough.

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Response from Francesco Hair Weeping Cross

Dear Carol,

Thank you so much for taking the time to write such a lovely review. We are thrilled to hear that you had a fantastic experience with our team. Lucy and Becky W will be delighted to know that you loved your color and cut.

We always strive to create a friendly and welcoming atmosphere for our clients, and we are so pleased that you felt amazing when leaving our salon. Your recommendation means a lot to us.

Thank you once again for choosing our salon. We look forward to seeing you again soon for another amazing experience.

Best regards,

The team at Francesco Hair Weeping Cross

Friendly lovely girls

Sam Chambers
26th Jun 2024
Team Member: Fran
5.0
Appointment verified by SaloniQ Software

I had Fran & Leah and they are always really nice xxx

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Response from Francesco Hair Weeping Cross

Hi Sam,

Thank you so much for taking the time to share your review. We're glad to hear that you had a great experience with Fran and Leah. We strive to provide friendly and professional services to all of our clients. It means a lot to us that you enjoyed your visit. We look forward to seeing you again soon!

Best,
The Francesco Hair Weeping Cross Team

Cut and colour

Carol Hughes
22nd Jun 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

Brilliant. Definitely went the extra mile. Even that I
made a mistake with my appointment time. Great customer service

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Response from Francesco Hair Weeping Cross

Hi Carol,

Thank you so much for taking the time to leave a review of our salon. We are thrilled to hear that you had a brilliant experience with us and that our team went the extra mile to provide you with great customer service.

We understand that mistakes can happen and we are more than happy to accommodate any changes to appointments. We strive to ensure that every client has a positive and enjoyable experience at our salon.

We hope to see you again soon for your next appointment.

Best,
The Team at Francesco Hair Weeping Cross

Cut and colour

Carol Hughes
22nd Jun 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

Brilliant. Definitely went the extra mile. Even that I
made a mistake with my appointment time. Great customer service

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Response from Francesco Hair Weeping Cross

Hi Carol,

We are delighted to hear that you had a brilliant experience at our salon. Our team always strives to go the extra mile for our clients, and we are glad that it didn't go unnoticed. Don't worry about the mistake with your appointment time, we understand that mistakes happen and we are always happy to accommodate our clients as best as we can.

Thank you for your kind words about our customer service, it means a lot to us. We look forward to seeing you again soon for your next appointment.

Warmly,
The team at Francesco Hair Weeping Cross

Cut & blow dry

Lynn Richardson
21st Jun 2024
Team Member: Brendan
5.0

Very relaxing, great hair cut
Thank you

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Response from Francesco Hair Weeping Cross

Hi Lynn, thank you so much for taking the time to leave us a review. We are so glad to hear that you found your visit to our salon relaxing and that you were happy with your haircut. It means a lot to us that you enjoyed your experience at our salon. We hope to see you again soon. Take care, The team at Francesco Hair Weeping Cross.

My Francesco Experience

Jill Boston
19th Jun 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Both Beckyw and Fran between them did an amazing job. Went for a change of colour, which I absolutely love.

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Response from Francesco Hair Weeping Cross

Dear Jill,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that both Beckyw and Fran did an amazing job on your recent visit, and that you love your new color. At Francesco Hair Weeping Cross, it is always our goal to provide our clients with exceptional service and results, and it sounds like we succeeded with you.

We greatly appreciate your support and we hope to see you again soon!
Best,
The Team at Francesco Hair Weeping Cross

Hair cut

Val Lakin,
18th Jun 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

Such a lovely guy. Always feel welcome.have some great chin wags. And always fab hair cuts. Great.

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Response from Francesco Hair Weeping Cross

Dear Val Lakin,

Thank you for taking the time to leave us a review! We are so happy to hear that you have had a positive experience with us and that you enjoy your visits. We appreciate your kind words and are pleased to know that you leave our salon with a fab haircut every time. Our team always strives to make our clients feel welcome and create a friendly atmosphere for some great chin wags.

Thank you again for choosing our salon, we can't wait to see you again soon!

Best regards,
The team at Francesco Hair Weeping Cross

Fabulous Experience

Kate Edgecombe
17th Jun 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Another fabulous experience in my happy place!! Thank you for reorganising my appointment at such short notice!! Thank you 🙏 xx

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Response from Francesco Hair Weeping Cross

Hi Kate,

It's always a pleasure to have you at our salon and we're glad to hear that you had yet another fabulous experience with us. We're happy that we were able to accommodate you with such short notice and ensure that you still received the excellent service our team is known for. Your continued support and kind words mean a lot to us.

We look forward to seeing you at your next appointment and providing you with more hair goals. 😊

Best regards,

The team at Francesco Hair Weeping Cross

Brilliant hair style

Anonymous
16th Jun 2024
5.0

Wonderful cut and style as usual with Steve.

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Response from Francesco Hair Weeping Cross

Dear valued customer,

We are thrilled to hear that you had a wonderful experience with Steve at our salon! Our team at Francesco Hair Weeping Cross strives to provide exceptional services to all our clients and we are happy that Steve exceeded your expectations once again.
We appreciate your kind words and look forward to seeing you again soon for another fabulous cut and style.
Warmly,
The team at Francesco Hair Weeping Cross

Always pleased 😌

Vicky Fox
14th Jun 2024
Team Member: Brendan
5.0
Appointment verified by SaloniQ Software

Brendan always ensures I’m happy
Chatty, friendly and always professional

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Response from Francesco Hair Weeping Cross

Dear Vicky,

Thank you for taking the time to leave us a lovely review. We are thrilled to hear that Brendan always ensures you are happy with your experience at our salon. He is indeed our star stylist and always goes above and beyond to provide excellent service.

Our team at Francesco Hair Weeping Cross takes pride in our chatty and friendly approach with our clients, and we are happy it reflects in your experience with us. We believe in providing a professional and welcoming environment that makes you feel at ease.

Thank you once again for your kind words, Vicky. We look forward to welcoming you back to our salon for another fantastic experience.

Best regards,
The Team at Francesco Hair Weeping Cross

Cut and blow dry restyle

Claire Jones
14th Jun 2024
Team Member: Steven
5.0
Appointment verified by SaloniQ Software

I am so happy with my hair it is amazing - exactly as I wanted it. Very happy with the stylist - he really thought about what would suit my hair and was enthusiastic in his approach to the restyle.

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Response from Francesco Hair Weeping Cross

Hi Claire, thank you for sharing your experience at our salon! We are thrilled to hear that you are happy with your hair and that it turned out exactly how you wanted it. Our stylist takes great pride in their work and always puts in the effort to ensure each client gets a personalized and suitable restyle. We are glad that you appreciated their enthusiasm and attention to detail. Thank you for choosing our salon and we hope to see you again soon!

Sincerely,
The team at Francesco Hair Weeping Cross

Cut & blow dry

Fiona Kirby
14th Jun 2024
Team Member: Becky
5.0

Fabulous as ever. Timely, polite & fabulous cut & blowdry. Always listens & advises.

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Response from Francesco Hair Weeping Cross

Dear Fiona, thank you for taking the time to leave us a review. We're delighted to hear that you had a fabulous experience at our salon. Our team strives to provide timely and polite service, so we're glad to know that it was reflected in your recent visit. We're also happy to hear that you were pleased with your cut and blowdry and that our staff listened and advised you. We always aim to provide the best possible service to our clients and your feedback is greatly appreciated. Thank you for choosing to visit our salon and we look forward to seeing you again soon. Best, the team at Francesco Hair Weeping Cross.

Always a warm welcome

Joy Reading
13th Jun 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Fabulous as usual

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Response from Francesco Hair Weeping Cross

Hi Joy,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had another fabulous experience at our salon. Your kind words mean a lot to us and we appreciate your loyalty.

We always strive to provide exceptional service and it's great to know that we're meeting your expectations. Thank you for choosing us for your hair needs.

See you at your next visit!

The Team at Francesco Hair Weeping Cross

Felt pampered throughout

Anne Simcox
12th Jun 2024
Team Member: Fran
5.0
Appointment verified by SaloniQ Software

I felt pampered throughout my time spent in the salon today. All staff were friendly and professional. I had had had a consultation with Fran previously, so we just went over it first before she started colouring my hair. I was offered a hot chocolate drink, which I wasn't expecting, along with marshmallows and a biscuit. I felt valued as a customer, and pampered with the treatment I received. I am happy with the colour of my hair, and the cut by Leah. Thank you for everything.

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Response from Francesco Hair Weeping Cross

Hi Anne,

We're thrilled to hear that you had a wonderful experience at our salon! Our team takes great pride in providing friendly and professional service to all our clients. It's great to hear that you felt pampered and valued throughout your time with us.

We're happy to hear that you enjoyed our hot chocolate and treats – we love spoiling our clients! We're also glad that you were pleased with your hair color and cut by Leah. We'll be sure to pass along your kind words to her.

Thank you so much for choosing our salon, and we hope to see you again soon!

Best regards,
The team at Francesco Hair Weeping Cross

Amazing Haircut

Sue Parkes
10th Jun 2024
Team Member: Becky Lou
5.0
Appointment verified by SaloniQ Software

Fantastic cut and well cared for including leaving the conditioner on for a good amount of time. Really happy with everything, huge thanks to Becky

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Response from Francesco Hair Weeping Cross

Hi Sue,

Thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that you had a fantastic cut and that Becky took great care of you during your visit.

We take great pride in providing top-notch service and ensuring that our clients leave feeling satisfied and happy. It's fantastic to know that we exceeded your expectations and that you were happy with everything, including the amount of time we left the conditioner on for.

We truly appreciate your kind words and hope to welcome you back to our salon again soon!

Best,
The team at Francesco Hair Weeping Cross

Haircut

Lizzie
8th Jun 2024
2.0
Appointment verified by SaloniQ Software

I visited the salon a week ago and went for a trim. I discussed a longer layer with the stylist as I have always had very long hair. The layers that were added were really blocky and when I styled it myself at home I could see this more. I called to visit again and get them softened, the receptionist was lovely and was more than happy to help. I went back again and I explained to the stylist that the layers were too harsh on one side so she said she could sort this. She kept cutting the front layer shorter and shorter. I said that it was getting too short and I didn’t want anymore off, I was told that thinning out the layer doesn’t make it shorter. I thought I was going to cry, so I asked her to stop and get someone else to help. The manager who came over was brilliant and was able to soften what was left, it made it look better but I’m now left will really short bangs and hair I can’t really style. I got home and sobbed, I’ve been going to Francesco salons for 20 years. I have never had a bad experience up until now. I really dislike my hair. I was offered a complementary haircut, but I just can’t go back.

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Response from Francesco Hair Weeping Cross

Dear Lizzie,

Thank you for taking the time to share your experience at our salon. We apologize for any dissatisfaction you may have encountered during your recent visit.

We are happy to hear that our receptionist was able to assist you when you called to express your concerns. We take all feedback seriously and are continuously striving to improve our services.

We regret that the layers did not turn out as expected and that you were not completely satisfied with the final result. Please know that our team always strives to provide the best service possible and we deeply apologize for any inconvenience caused.

We appreciate your loyalty to our salon for the past 20 years and we truly regret that your most recent visit was not up to our usual standards. We are glad to hear that our manager was able to soften your hair and we hope that it is now more manageable for you.

We understand that you may not feel comfortable returning for a complimentary haircut, but we would love the opportunity to make it right.( your haircut would be with the salon owner)Please feel free to contact us anytime if you change your mind and we will be more than happy to schedule an appointment for you

Cut and blow dry

Dee Gossington
6th Jun 2024
Team Member: Brendan
5.0
Appointment verified by SaloniQ Software

Excellent. Seen on time, great haircut, friendly staff.

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Response from Francesco Hair Weeping Cross

Hi Dee, thanks for taking the time to share your experience at our salon. We're so glad to hear that your appointment was on time and that you had a great haircut. Our team takes pride in providing efficient and professional service to all of our clients. We also love to hear that our staff was friendly, as creating a welcoming atmosphere is important to us. Thank you again for your kind words, and we hope to see you again soon!
Best, the team at Francesco Hair Weeping Cross.

Cut and blow dry

Dee Gossington
6th Jun 2024
Team Member: Brendan
5.0
Appointment verified by SaloniQ Software

Excellent. Seen on time, great haircut, friendly staff.

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Response from Francesco Hair Weeping Cross

Hi Dee, thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you had an excellent visit and that our team was able to provide you with a great haircut. We pride ourselves on making sure our clients are seen on time and are happy with their results. We appreciate your kind words about our friendly staff and are grateful to have you as a client. Thank you again for choosing our salon and we can't wait to see you again!
Sincerely,
The team at Francesco Hair Weeping Cross

Trim and set with Becky

Jenny Vaughan
6th Jun 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Always a pleasure and an oasis of me- time with a very good friend and her lovely staff.

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Response from Francesco Hair Weeping Cross

Hi Jenny,

Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you always enjoy your visits to our salon and that our staff have made it a special experience for you.

We strive to create a welcoming and relaxing atmosphere for all of our clients, and we are glad that we were able to provide you with some much-needed "me-time". We appreciate your support and look forward to seeing you and your friend again soon.

Best wishes from the team at Francesco Hair Weeping Cross

Mrs

Mrs Trish Coombes
1st Jun 2024
Team Member: Fran
5.0
Appointment verified by SaloniQ Software

Everyone is so nice,get offered a drink as soon as you walk in.Fran is like an old friend seems to know exactly how l like it

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Response from Francesco Hair Weeping Cross

Hi Mrs. Trish,

Thank you so much for your lovely review! We are thrilled to hear that you enjoyed your experience at our salon and that you were welcomed warmly by our team. Providing excellent customer service and making our clients feel comfortable is our top priority.

We are glad you had a great time with Fran, who always goes above and beyond to ensure our customers' satisfaction. We will make sure to pass on your kind words to her.

Thank you for choosing our salon, and we look forward to seeing you again soon!

Best regards,
The team at Francesco Hair Weeping Cross

Happy bunny😊

Dee Harvey
30th May 2024
Team Member: Finlay
5.0
Appointment verified by SaloniQ Software

Finlay is a very talented young man and I always walk out of the salon feeling like a million dollars. 😊

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Response from Francesco Hair Weeping Cross

Dear Dee,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that Finlay's talents have left you feeling like a million dollars every time you visit us. We are lucky to have him as a part of our team at Francesco Hair Weeping Cross.

We truly value your feedback and we can't wait to see you again soon!

Best regards,
The team at Francesco Hair Weeping Cross

My salon visit

Mrs Tessa Crow
30th May 2024
Team Member: Leah
5.0
Appointment verified by SaloniQ Software

I really liked the new decor. Great appointment really pleased with cut & blow-dry.

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Response from Francesco Hair Weeping Cross

Hi Mrs Tessa,

Thank you for your lovely review! We're so happy to hear that you enjoyed the new decor at our salon and were pleased with your appointment and cut & blow-dry. We always strive to create a welcoming and enjoyable environment for our clients, and it means a lot to us that you appreciate our efforts.

Please don't hesitate to let us know if there's anything else we can do to make your experience even better. We're always here to listen and make sure you leave feeling amazing.

Thank you again for your kind words, and we look forward to seeing you again soon!

Best,
The team at Francesco Hair Weeping Cross

1st Visit

Mrs Claire Share
29th May 2024
Team Member: Claire
5.0
Appointment verified by SaloniQ Software

Loved the relaxed buzz of this busy salon.
All of the team were friendly.
Colour, cut and blow dry was fabulous.
Will definitely be returning.

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Response from Francesco Hair Weeping Cross

Dear Mrs Claire,

Thank you for taking the time to leave us such a lovely review. We are thrilled to hear that you enjoyed your experience at our salon and that you felt relaxed and welcome during your visit. It's wonderful to know that our team provided you with friendly service and that you were happy with your hair services. We can't wait to welcome you back to the salon and provide you with another fabulous experience.

Sincerely,

The team at Francesco Hair Weeping Cross

A real treat!

Fiona Smith
28th May 2024
Team Member: Leah
5.0
Appointment verified by SaloniQ Software

As always I thoroughly enjoyed my hair cut with Leah today. I’d not had it cut for months so it needed some TLC! Leah listened while I relayed the disasters of the last few months and as ever was very kind and encouraging. I always come away feeling I’ve had a good chat with a friend and look heaps better! Thank you Leah! X

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Response from Francesco Hair Weeping Cross

Hi Fiona,

Thank you so much for your kind review! We're thrilled to hear that you had a great experience with Leah and loved your haircut. We're glad she was able to give you the TLC you needed and that you enjoyed chatting with her. We'll make sure to pass along your kind words to her.

We can't wait to have you back at the salon soon for another catch-up and another fabulous haircut. Take care and see you soon!

Warmly,
The team at Francesco Hair Weeping Cross

Fab as always.

Mrs Sharon Norman
25th May 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Fabulous as always. Colour by Amy, cut by Becky W. Thanks girls. Xx

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Response from Francesco Hair Weeping Cross

Dear Sharon,

Thank you so much for your kind words and for taking the time to leave us such a lovely review! We appreciate your continued support and are delighted to hear that your recent visit to our salon was fabulous, with Amy and Becky providing top-notch services.

We will make sure to pass along your kind words to Amy and Becky, who will be thrilled to know that you were happy with your hair colour and cut. They are both such talented stylists and we are lucky to have them on our team.

Looking forward to welcoming you back for your next appointment!

Best regards,
The team at Francesco Hair Weeping Cross

Perfect Colour

Charlotte Sherrard
23rd May 2024
Team Member: Fran
5.0
Appointment verified by SaloniQ Software

Always receive a personal and warm welcome in the salon. My colour was perfect and I wouldn’t go anywhere else.

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Response from Francesco Hair Weeping Cross

Dear Charlotte,

Thank you so much for taking the time to leave such a kind review! We are delighted to hear that you always feel welcome and have a perfect color experience at our salon. It means a lot to us that you choose to come to us for your hair needs.

We can't wait to welcome you back again and give you the same warm and personalized experience you've come to expect from us. Thank you for trusting us with your hair and for being a part of our salon family.

Warmly,
The team at Francesco Hair Weeping Cross

Cut and blow dry

Pamela Bromley
22nd May 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

I am always happy and satisfied with my hair cut and I feel very relaxed and comfortable in such a lovely salon with such lovely staff they take very good care of me and Becky is wonderful.

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Response from Francesco Hair Weeping Cross

Dear Pamela,

Thank you so much for your kind words and positive review! We are delighted to hear that you have consistently had a pleasant experience at our salon and that our staff have provided you with exceptional care. We are grateful to have Becky as a part of our team and we will be sure to pass along your kind words to her.

We are committed to providing a relaxing and comfortable environment for all of our clients, and we are thrilled to know that you feel this way while visiting us. We appreciate your loyalty and look forward to welcoming you back for your next hair cut.

Warm regards,

The team at Francesco Hair Weeping Cross

Cut and finish

Helen Staphnill
21st May 2024
Team Member: Leah
5.0

Lovely cut and attention to finish was brilliant.

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Response from Francesco Hair Weeping Cross

Hi Helen,

Thank you for taking the time to leave a review for our salon. We're so glad you had a lovely experience with us and were happy with your cut and finish. Our team takes pride in providing the best services and it's always nice to hear positive feedback from our clients.

We hope to see you again soon for your next appointment.

Warm regards,
The Team at Francesco Hair Weeping Cross

Miss

Anonymous
21st May 2024
5.0

Fantastic first experience for my teen daughter thankyou.

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Response from Francesco Hair Weeping Cross

Dear valued customer,

Thank you so much for taking the time to leave a review for our salon! We are thrilled to hear that your teen daughter had a fantastic first experience with us. It is always our goal to provide high-quality services and make our clients feel comfortable and happy.

Your kind words mean a lot to us and we will make sure to pass them along to our team. We hope to see you and your daughter again soon, and we will do our best to make every visit just as enjoyable.

Thank you for choosing our salon for your daughter's hair needs. We appreciate your support!

Warmly,
The team at Francesco Hair Weeping Cross