Exceptionally dissatisfied
2.0
Appointment verified by SALONGENIUS Software
On entrance, everyone was kind and welcoming. The hairstylist and I discussed what kind of haircut I want, I showed her different pictures and told her my ideas. I told her that I prefer to have a low maintenance short hair, so that I don’t have to spend a lot of time every morning styling it. I wanted something simple and easy to maintain. She ensured me that she would deliver to my needs and then I was accompanied to get my hair washed.
She then cut and blow dried my hair and it looked great. After a couple of days when I showered at home and tried to style my hair I discovered that there were longer strands hanging from the short ends - pieces of hair that have been left by her. I have been completely deceived. Not only was my hair not cut properly (with strands of longer hair everywhere that I was supposed to cut myself at home), the hair looked absolutely awful. I specifically asked ***** to do a haircut which I can easily maintain after a quick shower. Now I am expected to blow dry using various products to try and tame my hair.
Another issue I found was with the pricing of my haircut. On booking, I was informed that my haircut costs £45, however I was charged £47.50. Why is there a disparity in the prices which hasn’t been communicated to customers at all?
I’m terribly dissatisfied and disappointed, I don’t think I would ever go back.
I specifically chose to go to Tony&Guy because of the high-quality professional service they claim to offer. However, I am certain that having to cut my hair at home does not uphold the standards the brand seemingly holds.
Response from TONI&GUY Guildford
Hi Nina, We are so sorry to read that you are unhappy with the service you received from us at Toni and Guy Guildford, We would really like to rectify this for you and try and restore your faith in us as a salon. If you would like to give us a call on 01483 304215 at your earliest convenience and speak to one of our reception team who will be happy to book you in with someone for a complimentary cut and style. Once again we are so sorry to have not met the standards to which we always try to provide.