Response from The Beauty Studio
Hi Caroline,
We are sorry to hear that your recent massage experience with us was not up to your expectations. We value your feedback and we apologize for any inconvenience caused.
We understand that the massage did not meet your satisfaction. Our team strives to provide a thorough and satisfying massage experience for all of our clients, and we will be sure to address this with our therapist.
We would love for the opportunity to make it up to you and provide you with a massage that meets all of your expectations. Please reach out to us and we will gladly schedule a complimentary back and shoulder massage with a different therapist for you.
Again, we apologize for any disappointment and we hope to have the chance to make things right. Thank you for your understanding.
Warm regards,
The Beauty Studio team