TONI&GUY Reigate

Instead of sending special offers to everyone maybe you should instead re think your cancellation policy and stop charging people £150.00 for a very genuine reason they had to cancel at the last minute. Say if your car breaks down on the way, to the salon for your appointment or "IF YOUR DAD DIES THE DAY BEFORE YOUR APPOINTMENT"!!! Oh yes that's it, as per Stephen the managers words to me when I called heartbroken to cancel my appointment due to the fact my Dad was literally dieing right then whilst I was on the phone with Toni&Guy "ON THIS OCASSION DUE TO THE CIRCUMSTANCES WE WILL NOT CHARGE YOU, BUT IF YOU CANCEL AGAIN, WE WILL CHARGE YOU EVERY TIME"!!! Great customer service!!! Where was the understanding and an ounce of empathy!!!! And who would even think about calling a salon to cancel the appointment when your Dad is dieing in front of you? ,believe you me thus was the last thing on my mind.... but knowing what Stephen the manages attitude is like ,I thought I had better call otherwise I eould hsve been charged the outrageous cancellation
charge £150.00!!! Irrespective that the reason I was cancelling was because my Dad was dieing!!! Before you go to the Reigate Salon, think seriously before you commit, as once they have your card details they take whatever they want from it re cancellation charges, they dont even have the decency or common coutesay to ask first or at least send a message or email advising how much they are going to charge you before hand. They just take the money without your knowledge, the only way you know how much they have charged is by an email with the receipt of the exorbitant cancellation charge!!!! Due to a "mutal" feeling I will not be returning, thank goodness!!!! If I could not give any stars for the value for money, atmosphere and service from the salon manager Stephen I would!!!!

My ten year old daughter had her long hair trimmed and the hairdresser really made her feel special and pampered - my daughter loved it and wants to come back again soon!

Would go again- nice atmosphere, helpful staff, no rushing and pleased with “new customer”, “referral discount” and loyalty cards all helping to make it feel a good price

Never been here before this, but felt really welcome and comfortable. Luisa was friendly and talented, understood the style I was attempting to describe very quickly and gave me a great-looking cut.

Zoe is a complete professional. She’s amazing at what she does and takes so much pride in achieving the perfect end result. She has been colouring my hair for 20 years.

Lovely cut! Hated the mirrors enough to make me think twice about returning. Don’t need to sit facing entire self in mirror - does nothing for self esteem and takes away from good cut.

Very happy. I put myself in the hands of the colourist and stylist and was not disappointed.?

I always come to Tony and guy and have Luisa because she always goes above and beyond honestly so so so amazing! She always listens to me and makes sure my hair is perfection!

Conveniently located, but most of all great staff and a consistently warm welcome. Always feel so relaxed and come out looking great! Stella and Louisa are a joy to be around and Stephen, the Managef is always in hand to help and say hi! Highly recommended!

Louisa (Reigate Branch) was super efficient as I was pressed for time - and as always provided a great haircut with friendly service. Five stars all round!

Friendly and helpful staff. Lovely haircut by Alex who made great suggestions on what would look good and work for me.

Friendly staff who take care with clients

Great cut with a variation on usual so got a real uplift. Salon has great atmosphere.
Seth is an excellent hairdresser attentive to wishes on all counts.

I had been ill. A friend recommended a hairdresser who would cut and blow dry my hair at home. Disaster! “Louisa help please”!!

Stephen and Lawrence have done an excellent job. 5 star +

I had a very lovely young lady called becky that did my hair she was such a delight very sweet and kind enjoyed everybody of my experience with her, from walking in to the salon to leaving the salon the service was excellent would 100% recommend toni and guy to anyone and everyone

great experience, I explained what I was thinking of getting and it turned out exactly how I imagined it.

Amazing service from everyone. Felt so relaxed and at ease with both styles Becky and Louies as well as Charmaine who washed my hair. Loving the new look thank you lovely ladies

Tammy did a brilliant job with a restyle of my long and very out of shape hair. Tammy was very attentive and patient as I wanted to keep the length and go shorter small amounts at a time which she was happy to do. Love the cut and I would definitely recommend x
Thanks Tammy!

I visited the Reigate salon and Luisa did a great cut for me. I am really pleased.

Thanks to Luisa and Beckie and the team.
Great cut. Great service. Great salon.
Go there!

Stephen understands what colour looks best versus just refreshing. He listens and interprets. Louisa understands my difficult hair and what is appropriate for my lifestyle. Stella asks at start of appointment how I would like the drying of my hair - and gives a lovely head massage. The whole team at Reigate provide an experience away from day to day chores - and a coffee.

Great friendly staff
Excellent cut
Clean salon

Was very happy with my haircut by Charmane. I will be back. Thank you

I am really impressed with the professional, warm and welcoming service delivered by the team at Toni and Guy in Reigate. Louisa and Stella are two of the fabulous stylists there and they know their craft. It is always a pleasure walking in the door because you know you are in good hands from the moment they take your coat until the moment you walk out the door.

Great customer service, love that Stella and Louisa listen and explain what can and can't be done. Love the result.

Very good service where the hairdresser took time to listen to my needs and to offer advice

Louisa is amazing- I always get my hair cut by her. She is very experienced in all aspects of her job- Technically and customer engagement. The service, value and result I always find outstanding. Thankyou

Always a good experience .
Staff welcoming and friendly.
Good advice given and always leave salon very pleased with the result.

Luisa is lovely and always cuts my hair perfectly :)

First visit to Toni & Guy in Reigate & what an amazing experience it was. Finally found hair stylists that actually listen to what you want.
Really impressed with the level of service from Steve, Laurence & Louise. Will definitely be coming back!

First visit to Toni & Guy in Reigate & what an amazing experience it was. Finally found hair stylists that actually listen to what you want.
Really impressed with the level of service from Steve, Laurence & Louise. Will definitely be coming back!

First visit to Toni & Guy in Reigate & what an amazing experience it was. Finally found hair stylists that actually listen to what you want.
Really impressed with the level of service from Steve, Laurence & Louise. Will definitely be coming back!

A great salon, well organised, friendly and professional.

Thanks very much good colourist
Tammy as always helpful and gives good advice

Friendly and welcoming staff. Felt very will looked after. Nice to get guidance when wasn’t really ? sure what I wanted. Thank you.

The team are super friendly. Stella is a Dream. Wonderful service.

Very nice hairdresser and gave me exactly what I needed. Thank you!

Ideal outcome a good ? haircut

Excellent cut and blow dry by Louisa

All good

Steve is so professional and did my hair exactly the way I wanted it. This salon is so well managed and I will continue to go there as I have done for the last 10 years. I would highly recommend this salon to anyone.
Once again thank you for the amazing service

Luisa in T & G Reigate is my new find. Gives a great haircut/style, talks through what she’s going to do and why and is a pleasant person with it.

Becky is a great stylist who listens to what you want and gives a great haircut while making you feel completely relaxed. Highly recommend!

Luisa, was charming, welcoming and very talented.
She had the gift of making me the customer feel completely relaxed to enjoy my treatment, wash cut and blow dry!
Luisa is highly trained, knows her products and deserves to be recognised to Manager Status.
I have been a loyal Toni and Guy customer for over thirty years, and I would say that Luisa is one of their best hairdressers, I have had the pleasure to meet.
Thank you Luisa,
I shall return when next in Reigate.

I went for a drastic cut from very long hair and Lily did an excellent job based on rather vague instructions. Will definitely go back.

Had a great cut by Tammy, she really understood what I wanted and worked to achieve a fabulous result. Great atmosphere too, felt really valued.

Always look forward to my T&G Reigate appointments. Stephen is a leader and always takes time to chat and his team are very genuine, talented and great fun. Louisa makes my day and always chats to my mum. Keep doing what you do Team Reigate. No need to ever go anywhere else!!

So happy with Tammy’s service yesterday, she really understood what I wanted and was clearly very skilled. The atmosphere was lovely and I felt valued and left super happy!

Toni and Guy Reigate is a great hair salon. Stephen is excellent, always very friendly and welcoming with all his customers, is great at what he does and takes the time to give all his clients good advice about their hair and also isn’t afraid to try new and daring cuts when asked and well as maintain a regular one. I went from a very patchy boxed dyed damaged bleach blonde to a lovely more even colour which is much more healthy after being looked after by Stephen. Very happy. You can tell there is a high level of skill and professionalism when you look around at all the different hair styles being produced by each of the stylists. The clients are wide range of ages and all are welcomed equally at the door. Charmane is brilliant and you can tell she’s a great technical hairdresser too. I would highly recommend going here for your regular cuts and colours and definitely for special events like wedding hair, proms etc too. Brilliant Salon.