Boilerhouse Hair Salon Ouseburn

Ground Floor Unit 3, Maling Court Union Street, Newcastle upon Tyne, Tyne and Wear, NE2 1BP

About us

When Kim Le-Neveu and Steve Jones opened the doors at Boilerhouse Jesmond way back in 1985, who could’ve predicted that business would be such a success and that hairdressing would very much become the family trade?

Now over 30 years on, after much renovation and expansion at the Jesmond site, and with son Felix and niece Saskia a firm part of the team the time has come to branch out with a brand new Boilerhouse to add to the family!

Felix certainly inherited his parent’s passion for business and hairdressing and has long dreamed of opening a new site for Boilerhouse. Now, alongside cousin Saskia and a small, hand-picked team, this dream has become a reality and the new generation of Boilerhouse has been born.

Read more...

Opening hours

Monday Closed
Tuesday 09:30 - 20:00
Wednesday 09:30 - 20:00
Thursday 09:30 - 20:00
Friday 09:30 - 20:00
Saturday 08:00 - 17:00
Sunday Closed

Reviews

4.93
629 verified reviews
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Cut and colour

Alex
8th Nov 2019
Team Member: Hope
5.0

Absolutely recommend this salon! I had quite a dramatic cut and had my hair coloured for the first time. I was in control of how it would be styled the full time with the stylist’s guidance. She even asked me to put on my glasses so I could see how it would look usually and styled it around this shape. This is the first salon that has ever considered this! Love the cut and love the colour! Thanks!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for you lovely detailed review Alex. We're so pleased to hear you had a great experience with us!

Gel nails

Rebecca Natton
7th Nov 2019
Team Member: Artemis
5.0
Appointment verified by SaloniQ Software

The gel nails always look amazing and last for weeks, highly recommended.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your review Rebecca

Simply fabulous ....

Imelda Harrington
6th Nov 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

What a wonderful experience and I'm so happy with my new hair style and colour.. it was a a challenge .. Isaac listened, offered great advice and produced an excellent result. Friendly relaxed and attentive. Thank You

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Response from Boilerhouse Hair Salon Ouseburn

Thank you for your lovely review Imelda

Boilerhouse ouseburn

Anonymous
5th Nov 2019
Team Member: Saskia
4.5

Excellent service. Staff personable. Helpful. Willing to listen

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the lovely review

Brilliant place

Clementine Joly
2nd Nov 2019
Team Member: Saskia
5.0
Appointment verified by SaloniQ Software

Absolutely lovely service. Saskia was friendly and helpful and of course incredibly talented. Very happy with my dramatic change in haircut, will absolutely return.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review Clementine and for trusting us with your big charity donation restyle :)

Amazing winter blonde!!

Victoria Cunningham
1st Nov 2019
Team Member: Nicole
5.0
Appointment verified by SaloniQ Software

As a fussy blonde I have finally found my perfect!! Fine highlights with blonde & lowlights to tone down for winter...I absolutely love my colour x

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review Victoria. So pleased you love your hair x

Balayage/cut and finish

Ella Robinson
31st Oct 2019
Team Member: Hope
5.0
Appointment verified by SaloniQ Software

Excellent service by hope! Really great when helping decide colour and very informative on what would work best for me personally.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review Ella

First visit

Jade Appleby
31st Oct 2019
Team Member: Felix
5.0

Such lovely staff who really look after you! I’m always scared to go somewhere new to get my hair cut but I love it!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the review Jade, we're pleased you trusted us to look after you :)

Hair

Lottie Varcoe
29th Oct 2019
Team Member: Isaac
4.5
Appointment verified by SaloniQ Software

Isaac did a wonderful job and was really nice and professional. Will definitely go back.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review Lottie

Review

Adrian Tai
27th Oct 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

Great experience, definitely will be back.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks Adrian, see you again

Excellent cleanly service

Kate Gunusen
26th Oct 2019
Team Member: Artemis
5.0
Appointment verified by SaloniQ Software

Very good clean professional service .... saving my nails from a different salon

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Response from Boilerhouse Hair Salon Ouseburn

Thank you Kate, see you again soon x

My time

Anonymous
26th Oct 2019
Team Member: Sally
5.0

I love going to the boilerhouse to get my hair done. It’s my ‘me time’ escape. Sally is just fantastic & everyone always comments on how nice my hair weeks after my appointment. I can’t recommend Sally or the Boilerhouse enough.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review and kind words

Gel nails

Barbara Berg
25th Oct 2019
Team Member: Artemis
5.0
Appointment verified by SaloniQ Software

Excelled as usual. Busy salon all said hello with a smile! I was late , but assured it wasn’t a problem! Excellent cup of tea

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Response from Boilerhouse Hair Salon Ouseburn

Thanks Barbara, lovely to have you in as always

Amazing service!

Chloe Lowes
24th Oct 2019
Team Member: Hope
5.0
Appointment verified by SaloniQ Software

Just had a balayage and cut by Hope. She was amazing, so knowledgable and offered great advice! So happy with the cut and colour! The service throughout the salon is always amazing, they go out the way to make you feel comfortable and continually offer refreshments. Great service!!

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Response from Boilerhouse Hair Salon Ouseburn

Thank you so much for your lovely review Chloe, hope to see you soon!

Cut & colour

Sarah
23rd Oct 2019
Team Member: Hope
5.0

Hope was personable, fun and had a fab attention to detail. I love the colour and my new autumnal fringe.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your kind words Sarah, nice to have you stop by

Excellence Always

Rebecca Eland
20th Oct 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

Isaac is highly skilled and consistent with his colour technique every appointment. Every trip to TBHO is friendly and enjoyable because of the whole team. Could not recommend these guys enough!

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Response from Boilerhouse Hair Salon Ouseburn

Thank you for the glowing review Rebecca, lovely having you in

Great cut and nice staff.

Simon Brent
20th Oct 2019
Team Member: Isaac
5.0

Very happy with the cut, nice friendly service as well.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the great review Simon

Wash cut and style

Julia Roman
18th Oct 2019
Team Member: Saskia
5.0
Appointment verified by SaloniQ Software

Loved the head massage during the hair wash and final results were lovely. Thankyou!

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Response from Boilerhouse Hair Salon Ouseburn

Thank you for the lovely review Julia, hope to see you again soon

Attention to detail

Wendy Parvin
17th Oct 2019
Team Member: Artemis
5.0
Appointment verified by SaloniQ Software

Attention to detail:

Popped into Ouseburn Boilerhouse today without an appointment and just asked if I could have one of my gel nails fixed. Swift service no problem and Artemus nails are excellent especially her attention to detail. No feeling of being rushed and experience is Relaxing and approach very professional. Many thanks

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your kind words Wendy, nice to see you

Perfect

Artemis
17th Oct 2019
Team Member: Felix
5.0
Appointment verified by SaloniQ Software

Had my hair cut today with Felix, and is perfect! Definitely coming back!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review Artemis, see you next time!

Nice salon

Lou
16th Oct 2019
Team Member: Felix
5.0
Appointment verified by SaloniQ Software

Had a nice hair cut from Felix. The salon is nice and the staff are friendly. Will definitely go back there for a trim or a restyle in the future.

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Response from Boilerhouse Hair Salon Ouseburn

Hi Lou, thanks for your nice review. God you enjoyed your visit and look forward to seeing g you again soon

Excellent hairdressers.

Amy Butler
16th Oct 2019
Team Member: Felix
5.0

So happy with my hair and lovely service!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your review Amy! Was nice to see you again

Another amazing cut and colour

Laura Atkinson
15th Oct 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

Yet another beautiful cut and colour from Sally. She always gives me great advice on hair colour Bd I am never disappointed.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your review Laura! I will las your positive comments onto sally

Another amazing cut and colour

Laura Atkinson
15th Oct 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

Yet another beautiful cut and colour from Sally. She always gives me great advice on hair colour Bd I am never disappointed.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the great review Laura :)

Boilerhouse

Julia Roxborough
12th Oct 2019
Team Member: Felix
5.0
Appointment verified by SaloniQ Software

This is a great place to have your hair cut, your made to feel very welcome and the hair cutting is excellent.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review, hope to see you soon!

The best hair experience...

Kath Armstrong
12th Oct 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

Absolutely fabulous, really friendly and attentive. Isaac listened to what I wanted and I left the salon feeling fantastic. Would highly recommend this salon.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review, hope to see you soon!

The best hair experience...

Kath Armstrong
12th Oct 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

Absolutely fabulous, really friendly and attentive. Isaac listened to what I wanted and I left the salon feeling fantastic. Would highly recommend this salon.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review, hope to see you soon!

Cut and colour

Joanne Allott
12th Oct 2019
Team Member: Saskia
5.0
Appointment verified by SaloniQ Software

Fabulous cut, colour and salon experience as usual

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review, hope to see you soon!

Mummys hair revival

MC
11th Oct 2019
Team Member: Hope
5.0
Appointment verified by SaloniQ Software

I loved being in the salon today. I was made to feel welcome straight away. My whole experience was great. Hope was lovely and I felt confident that she was confident in what she was doing from the start. I was really pleased with my hair colour (loved it) and cut. I left feeling like a new woman?

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review, hope to see you soon!

Hair colour - stylish - Hope, 11th October

Rachel Hetherington
11th Oct 2019
Team Member: Hope
5.0
Appointment verified by SaloniQ Software

Hope did an amazing job today, spot on what I wanted, very pleased ! And the price was amazing will 100% be my regular place now

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review, hope to see you soon!

Love everything about this place!

Nadia Carpenter
10th Oct 2019
Team Member: Saskia
5.0
Appointment verified by SaloniQ Software

I have been coming here for 2 years now and Saskia is my main stylist, I love everything she does with my hair. I am always offered honest advice about my hair and I have never been left disappointed. All the stylists are incredibly talented and attentive. The salon's atmosphere is calm and welcoming.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your lovely review, hope to see you soon!

Less is more (sometimes)

Grainne Sweeney
8th Oct 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

For the first time in a long time I’ve found a stylist who keeps it simple. This is my third cut by Isaac and I will definitely be coming again.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the review Grainne, we'll pass your kind words on to Isaac

Gel nail time

Barbara Berg
3rd Oct 2019
Team Member: Artemis
4.5
Appointment verified by SaloniQ Software

Excellent as always! Love my nails, coffee was delicious, all good!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the review again Barbara, see you soon!

Terrible Service and attitude

Amy
3rd Oct 2019
3.0
Appointment verified by SaloniQ Software

I’ve been coming to this salon for a while and have always been happy with the service from Leanne, however as she is now on maternity, today ***** did my nails and I was extremely disappointed and shocked at her attitude. ***** was rude from the minute I sat down, laughing and snarling at my choice of colour nails, when I asked for one colour with a sparkle on the top she said she couldn’t do this even though Leanne had done this for me before. When I told her I wanted the same colour as the last time she was very sarcastic and said “really” and gave me a filthy look. ***** laughed at me when I was looking at the tester colours and making dirty looks at me! ***** had a terrible attitude and I did not feel comfortable at all with her. Unfortunately will not be back.

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Response from Boilerhouse Hair Salon Ouseburn

Hi, we're sorry to read this review. Our beautician receives lots of comments in reviews about how helpful she is with suggesting colour matches and what may and may not work with skin tone. Occassionally things get a little lost in translation and it's a shame that you felt the way you did about your experience.

Lovely haircut and colour

Alison
2nd Oct 2019
Team Member: Isaac
5.0

Thank you to Isaac. I love my hair colour and the cut you gave me today.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the fab review Alison, we'll pass your words on to Isaac

Lush ??

Leah Mcaleavy
28th Sep 2019
Team Member: Hope
5.0
Appointment verified by SaloniQ Software

Love my hair! Great job as always Hope xx

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your review Leah :)

Fab salon experience!

Fiona Gregory
28th Sep 2019
4.5

Great highlights and cut by Saskia! Would recommend definitely

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the great review Fiona, see you again soon!

Great salon

Tracey Bowman
28th Sep 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

Sally is excellent and salon has a really nice atmosphere. Really pleased I found it. I now wouldn’t want to go anywhere else.

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Response from Boilerhouse Hair Salon Ouseburn

Thanks so much for your lovely review Tracey

Very good manicurist

Kate Gunusen
28th Sep 2019
Team Member: Artemis
5.0
Appointment verified by SaloniQ Software

She helped me to he’s my nails that had been ruined by another salon .. very thorough and very clean set up

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your feedback Kate, much appreciated!

Updos and curls!

Deloris Agne
28th Sep 2019
5.0
Appointment verified by SaloniQ Software

The girls in the boilerhouse are the best. First class service and great atmosphere xx

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Response from Boilerhouse Hair Salon Ouseburn

Thanks guys, hope you all had a lovely time at the wedding xx

Never Disappointed

Jade Hooton
27th Sep 2019
Team Member: Hope
5.0
Appointment verified by SaloniQ Software

Been going to boiler house since May 18 and I’m never disappointed. The friendliest staff always up for a chat but if you just want to relax that’s okay too! Always give good advice and know exactly what I’m after without really having to say much. I always go in with a right mess on my head but come out with it looking healthy and shiny. Their balayage blending is flawless and they always get the right tone and warmth.

The salon is expanding and undergoing changes which is nothing but exciting! Can’t wait to see what other services they’ll be bringing in.

Thank you Felix and Hope for making me look human again!!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks so much for your review Jade :)

Great experience

Elle Young
25th Sep 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

Really good cut and good atmosphere

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your kind review Elle

Best haircut ever!

Sally Campbell
25th Sep 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

I absolutely love my new hairdo. Sally (yes, we do have the same name!) is a gem - a lovely person and badass hairstylist! She totally revamped my look and I get so many appreciative comments, it's ridiculous. From one Sally to another - thanks!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for your review Sally, we will pass your compliments on to Sally :)

A brand new style

Erin Russell
21st Sep 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

Absolutely delighted with my new hair style. Sally was really friendly and put me at ease straight away. She gave me good advice about which styles might work best for my thin hair. I love the way it has been styled for my night out too. Many thanks!

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the great review Erin, hope to see you soon

Excellent

Rach J
19th Sep 2019
Team Member: Isaac
5.0
Appointment verified by SaloniQ Software

First time at the salon and it was excellent; my stylist was Isaac, he was lovely from start to finish. He listened to my hair woes and has delivered with a haircut that looks beautiful. Excellent value for money too!

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Response from Boilerhouse Hair Salon Ouseburn

Hi Rach, thanks for your review. I will pass these positive comments onto Isaac. We are happy you enjoyed your first visit and hope to see you again soon

Salon perfect hair!

Vranda Barbieri
19th Sep 2019
Team Member: Felix
5.0
Appointment verified by SaloniQ Software

A very positive experience. Not rushed as I have found in other salons. Felix took time to listen and I am v happy with result. A very professional service. Thank you.

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Response from Boilerhouse Hair Salon Ouseburn

Hi Vranda, thanks for your review! Glad you enjoyed your visit and hopefully see you again soon!

expensive

He Zixuan
17th Sep 2019
4.0
Appointment verified by SaloniQ Software

i suggest you can tell the price for the people who come the first time,well,37pounds for a hair cut is expensive for a student。 though,service is good。

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Response from Boilerhouse Hair Salon Ouseburn

Hi there, we're pleased you enjoyed the service. To ensure clients have the chance to check before they commit to an appointment all our prices are listed on our website, along with offers available, and there's also a list outside the door to refer to.

Highly recommended

Deborah Henderson
17th Sep 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

Friendly and very relaxing atmosphere. Experienced stylists and great products. Suitable for everyone .

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Response from Boilerhouse Hair Salon Ouseburn

Thanks for the great review, see you soon :)

Happy!!

Patricia Stone
17th Sep 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

EXCELLENT communication leading to great styling experience and a happy Patty

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Response from Boilerhouse Hair Salon Ouseburn

Fab, glad you enjoyed your visit!

Wouldn’t recommend

Ami Browning
14th Sep 2019
1.0
Appointment verified by SaloniQ Software

The haircut was ok but I have a burnt scalp from the water being too hot when washing my hair. Some staff were unfriendly / rude.

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Response from Boilerhouse Hair Salon Ouseburn

Hi Ami I’m very sorry to hear about your visit with us! Can you give me some more information on what way the staff where rude please via our email- [email protected] I am very sorry about your scalp and can take some responsibility for this as the basins were re plumbed this week due to the floor getting done and where done the opposite way round to what we were previously used to. Although I’m still confused why the apprentices weren’t checking the water before washing your hair....
I would like to offer you a complimentary cut and blow-dry with a different stylist for your next visit, and hopefully we can change your mind. If you reply to the email I’ve provided you with I’ll get this booked in for you. Kind regards Boilerhouse