Boilerhouse Hair and Beauty Salon Jesmond

9 Acorn Rd, Newcastle upon Tyne, Tyne and Wear, NE2 2DJ

About us

Boilerhouse was born from the creative vision of Kim Le-Neveu and Steve Jones, hairdressing heavyweights with over 30 years salon experience apiece. In their early careers both spent time with Vidal Sassoon, with Steve developing managerial experience at the South Molton Street branch and Kim teaching at the renowned Vidal Sassoon Academy.
The pair then spent 3 years touring the Far East, delivering training seminars on the latest hair techniques and styles. Before returning home the pair spent time in Australia, becoming involved in fashion and photography work for top magazines.
On returning home, Kim and Steve found themselves in great demand; the logical next step was to open their own premises. Boilerhouse opened its doors in Newcastle in 1985 and rapidly established a well-earned reputation as a leading salon in the region.
Boilerhouse has since gone from strength to strength, with Kim as the head stylist / trainer and Steve taking on the role of full-time salon manager. The salon has consistently proved to be a hit both with customers and within the fashion world. The team are regularly involved in fashion events, with Boilerhouse cuts and styles being published in most major national and international hair magazines.

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Opening hours

Monday Closed
Tuesday 09:00 - 20:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 20:00
Friday 09:00 - 20:00
Saturday 08:00 - 17:00
Sunday Closed

Reviews

4.89
1,067 verified reviews
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New style

Helene Brandon
27th Sep 2019
Team Member: Nina
5.0
Appointment verified by SaloniQ Software

Great cut at a great salon

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you so much Helene

Panic over!

Julia Morrison
26th Sep 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

Kim has cut my hair for 33 years...so I was understandably nervous about sitting down with Sally. No need to fear, got the same fab attention and skilful cut. Here’s to the next 30 years Sally ?

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you so much Julia, I shall pass all of this on

Cut and finish

Anna Maxwell
25th Sep 2019
Team Member: Sophie
5.0

Sophie was lovely and very professional, gave me exactly what I wanted ☺️

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Delighted to hear you're pleased I will pass on your review to Sophie.

Best yet

Philp West
25th Sep 2019
Team Member: Sophie
5.0
Appointment verified by SaloniQ Software

An excellent haircut and friendly experience

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Philip glad you enjoyed it !

Great experience as usual

Sue Johnson
23rd Sep 2019
Team Member: Margaret
5.0
Appointment verified by SaloniQ Software

Slight change to my style for the autumn with great results. Time flew by even though I had a full head of highlights

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Glad to hear you’re happy Sue!

Mother of the Groom

Chris Newton
21st Sep 2019
Team Member: Zarah
5.0
Appointment verified by SaloniQ Software

What a transformation - from long straight hair to a beautifully stylish hair up for my son's wedding today. Feel a million dollars. Thank you

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Response from Boilerhouse Hair and Beauty Salon Jesmond

I’m delighted to hear you were pleased with your hair on ‘The big day’!

Thank you team Boilerhouse

Margaret Murning
20th Sep 2019
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

Fab haircut thanks Molly

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Margaret , glad you’re happy !

Pedicured

Angela Mulvenna
20th Sep 2019
Team Member: Amy
5.0
Appointment verified by SaloniQ Software

So happy with my pedicure. Also thanks for your patience whilst I hunted for my purse!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you so much Angela

Brilliant as always

Heather Scott
19th Sep 2019
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

Top class as always - thank you Mitch for great customer service and Vicky for her creative magic

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you Heather, I will pass all of this on

Amazing - as always

Amy Smith
17th Sep 2019
Team Member: Ruby
5.0
Appointment verified by SaloniQ Software

Absolutely lovely stylist and as always did a wonderful job. Ruby always puts me at ease so I love going and she always does my hair amazingly.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Amy I will pass your comments on to Ruby !

Hi

Anonymous
14th Sep 2019
5.0

Brilliant experience, love my hair!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Delighted to hear it was good for you !

Happy customer.

Dorothy Haddon
13th Sep 2019
Team Member: Nina
5.0
Appointment verified by SaloniQ Software

I’ve been getting my haircut at Boilerhouse for quite a few years now & I have never been disappointed. Nina is my stylist She always listens to what I want so I always come away feeling happy with my new haircut. All the staff are really friendly & there’s always a lovely atmosphere.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Dorothy I will forward on your lovely comments .

Cut and colour

Susan
12th Sep 2019
Team Member: Sally
5.0
Appointment verified by SaloniQ Software

Excellent Sally was lovely really kind and considerate listened to me and has done my hair beautifuly.
Also Kirsty did my blow dry she was chatty friendly .my daughter was with me she is going to book with Kirsty for training cut and colour

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you for your positive review I will pass your comments on !

Great salon

Anonymous
11th Sep 2019
Team Member: Sophie
5.0

Sophie took time to listen to what I wanted, she was clearly Knowledgeable and acheived the result I hoped for.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you for your review I will pass your comment to Sophie.

Won’t go anywhere else

Nicole Maxwell
10th Sep 2019
Team Member: Amy
5.0
Appointment verified by SaloniQ Software

I get waxed here on a regular basis and couldn’t imagine going anywhere else!

Prices are slightly higher than other places but the quality of the service definitely reflects this - out of everywhere I’ve tried (Which is a fair share of places) I’ve never came across such good service and the attention to detail is amazing. Now as soon as anyone mentions needing waxed I recommend this place straight away.

Amy does such a great job and makes it such a friendly and relaxing atmosphere, as does Alexis!

Highly recommend.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you for your fantastic review I will pass on your comments !

mrs

Sue Campbell
7th Sep 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Fabulous........just fabulous! Thank you Michael for a wonderful hair cut. Coloured so expertly beforehand by the amazing Gaby. Great service by a great team!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Sue!

Overly priced

Amin
7th Sep 2019
3.0
Appointment verified by SaloniQ Software

It was ok but but very pricey

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Hi Amin, could you tell us who you were booked in with?

Cut

Lucy Tobias
5th Sep 2019
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

Vicky was great. She made me feel welcome, and she did a fantastic job cutting my wig to suit me.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you !
Delighted to hear how pleased you are I will pass your comments to Vicky .

Amazing!!

Eve Handley
3rd Sep 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Such amazing work i absolutely love the outcome - as well as being super friendly he listened to what i wanted and executed it perfectly, thank you!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you for your review I’m delighted you are so happy !

First time at Boilerhouse!

Nick
2nd Sep 2019
5.0

First time here. Excellent service. I have notoriously difficult hair to cut (very straight and fine), Issac did an excellent job at the first attempt!
Friendly, unpretentious and relaxed atmosphere. Good playlist, but not intrusive. 10/10.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you for your comment which I will pass to Isaac I’m sure he will be as pleased as I am!

Dermaplane deluxe

Leanne Shiells
2nd Sep 2019
5.0
Appointment verified by SaloniQ Software

First time having dermaplane and I love it! Alexa is so professional and made the treatment very relaxing. My Skin feels amazing I will definitely be back.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Leanne !

Gel removal

Anonymous
31st Aug 2019
4.5

Excellent service to remove gel which was badly applied elsewhere

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you for your comment !

Happy hair

Gemma Saunders
31st Aug 2019
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

Exactly what I asked for very happy and Molly was lovely

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Excellent ! I will pass your comment to Molly .

Cut and finish

Margaret Batty
31st Aug 2019
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

I’m thrilled with my hair. Vicky was very professional talked through hairstyles and made me feel very comfortable. I will definitely recommend her to friends and I will definitely be a returning customer. Thank you for making it such a pleasurable experience.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Delighted to hear you are pleased I will pass your comment to Vicky .

Always a Great Cut!

Chris Carr
30th Aug 2019
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

I have been a client of Vicky for about three years now and I have always loved coming to see her. She always gives me a great cut which fills me with confidence and I love the conversations we have whilst I visit. I couldn’t recommend Vicky more highly!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Chris ! I’ll pass your comment on to Vicky

Hair cut

Gee Griffith
30th Aug 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Another lovely visit to the Boilerhouse. Always welcomed with a smile. Michael cuts my hair so well, listens to what I wasn’t and takes time over it.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you Gee I will pass your lovely comment to michael.

Great experience

Steve
29th Aug 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

From the moment I arrived to the moment I left either great haircut I felt a valued customer. Happy vibe in the place, thoroughly recommended.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you for your comment , I’m delighted as that is exactly what we are aiming for !

Outstanding!

Anonymous
29th Aug 2019
Team Member: Zarah
4.0

Beautiful salon. Today was the first time I had visited the Boilerhouse after recently moving to the area. Amazing decor. Zarah did a fantastic job of my hair. Really great colour. Lovely friendly staff and great value. Will be making this my regular salon from now on

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Fantastic thank you ! I will pass on your comments to Zarah.

First Class as always

Justine Nichol
29th Aug 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

First class service, excellent suggestions, prompt and courteous service, plus a great cup of tea. Michael is a great stylist and Gabi is fantastic with the colours - all round excellent service

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Justine I will pass your comments on to michael and Gabi

Cut and colour

Denise Hall
28th Aug 2019
5.0
Appointment verified by SaloniQ Software

Very happy

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Glad to hear you are happy with your hair .

Hair cut

Jonathan C
27th Aug 2019
Team Member: Ruby
5.0
Appointment verified by SaloniQ Software

Ruby was v patient with me not really being able to describe what I wanted but we got there in the end!
Thanks!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Jonathan I will congratulate Ruby on her patience!

Fabulous cut by ruby

Vicky Matthews
27th Aug 2019
Team Member: Ruby
4.5
Appointment verified by SaloniQ Software

I hadn’t been to ruby for 2 years and wow what a fabulous hair cut will be back thanks so much loving my hair again x

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Vicky and welcome back! I will pass on your comment to Ruby.

Awful blow dry but lovely service

RJC
24th Aug 2019
3.5
Appointment verified by SaloniQ Software

Probably the worst cut and blow dry I have ever had. I left the salon with part of my hair still wet and the top of it was frizzy. In and out within 45mins and I have long thick hair. No layers were cut into it and it wasn’t thinned. I actually can’t believe how bad it was ? too polite to say anything there and then but feel like Boilerhouse needs to understand why it has lost my business. £48 as well! I could have done a better job myself.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Hi there, sorry to hear about your experience.
Unfortunately I don't know who you are as you haven't left any details. Please get in touch by email to [email protected]

Very warm welcome

Hewitson Jane
22nd Aug 2019
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Had a lovely warm welcome from the Salon staff. I haven’t been to a Salon for years as I usually get my hair done at home. What a treat! The consultation with Michael was thorough. The wash was done by Owen, very friendly and he gave me a wonderful head massage. Lovely cup of Latte brought by Kirsty. Thrilled with haircut. Staff all wonderful. I’ve heard great things about The Boilerhouse and it certainly didn’t disappoint. I’ll be back ?

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks for your positive comments Jane I will pass them on to the relevant staff members.

Great cut and a lovely hairdresser

Kerry Collier
22nd Aug 2019
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

Firstly, i love my cut. Secondly, as someone who reluctantly drags myself to the hairdresser very rarely and usually hates every moment of staring at myself in the mirror, I can honestly say I enjoyed my annual hair cut this year. Molly was fab, made me feel very at ease, totally got what I wanted. I'm even considering regular haircuts!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Kerry I will pass your comments on to Molly I'm sure she will be thrilled!

Great cut and a lovely hairdresser

Kerry Collier
22nd Aug 2019
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

Firstly, i love my cut. Secondly, as someone who reluctantly drags myself to the hairdresser very rarely and usually hates every moment of staring at myself in the mirror, I can honestly say I enjoyed my annual hair cut this year. Molly was fab, made me feel very at ease, totally got what I wanted. I'm even considering regular haircuts!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Kerry I will pass your comments on to Molly I'm sure she will be thrilled!

Blonde balayage

Ciara Tucker
19th Aug 2019
3.0
Appointment verified by SaloniQ Software

I went to boilerhouse after hearing good reviews from friends. I was aware that Boilehouse is quite expensive but was reassured that the price would be justified by the quality of the service. All of the staff were very friendly and welcoming, and the overall look of the salon is great. I asked for a blonde balayage and showed the hairdresser some pictures for reference, and I specifically mentioned I didn’t want a streaky look, that I wanted everything to blend nicely, and I was assured this would be the case. When I initially saw my hair I thought the front section was a lot lighter than I was expecting, but thought the overall look was nice, particularly as the stylist curled it for me. However out of the light of the salon and without the curls I feel my hair isn’t exactly how I had hoped. I feel my hair is quite streaky rather than the nice blend I was expecting, and the streaks on top are actually lighter than the ends of my hair, which I wanted to be the lightest part. I thought I just needed to get used to it but my (painfully honest) friends have agreed that it is streaky, and one was surprised when I said I’d had it done at boilerhouse...

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Response from Boilerhouse Hair and Beauty Salon Jesmond

My apologies for your review not being replied to as mitch is on holiday .
Our Head Technician Gabi will get in touch with you to discuss your colour .

Fantastic service

Anonymous
17th Aug 2019
Team Member: Zarah
5.0

Lovely experience. Fantastic service as usual

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Delighted to hear your positive comments thank you!

Fab lashes

Viv Bryson
16th Aug 2019
Team Member: Amy
5.0
Appointment verified by SaloniQ Software

Always welcoming and professional

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you!

In loooove with my hair!

Bethany Dunn
16th Aug 2019
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

Molly did an absolute beaut job of my hair, I had really bad roots from having blonde highlights so she did some lowlights and some balayage and couldn’t be more pleased with the result. Thanks you so much Molly!!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Bethany glad to hear you are happy. I will pass your comments on to Molly .

In loooove with my hair!

Bethany Dunn
16th Aug 2019
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

Molly did an absolute beaut job of my hair, I had really bad roots from having blonde highlights so she did some lowlights and some balayage and couldn’t be more pleased with the result. Thanks you so much Molly!!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Bethany glad to hear you are happy. I will pass your comments on to Molly .

Excellent as always

Anonymous
15th Aug 2019
Team Member: Nina
5.0
Appointment verified by SaloniQ Software

Nina cuts my hair better than any previous hairdresser - and is really interesting to chat with. (She’s a very good listener)! Amazing what she can do with my difficult hair.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you so much

First class

Judith Michie
15th Aug 2019
5.0
Appointment verified by SaloniQ Software

Always a most pleasant experience. And I feel I am with good friends.Gaby and Kim always produce A* results. Nothing is too much trouble. They have positively transformed my style. Huge thanks!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Judith !

First class

Judith Michie
15th Aug 2019
5.0
Appointment verified by SaloniQ Software

Always a most pleasant experience. And I feel I am with good friends.Gaby and Kim always produce A* results. Nothing is too much trouble. They have positively transformed my style. Huge thanks!

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thanks Judith !

Always a great haircut

Jo Docx
9th Aug 2019
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

Friendly and a superb haircut that looks good for many weeks.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you !

Fabulous!

Liz
9th Aug 2019
Team Member: Zarah
5.0

Really happy with my new hair! I have had so many bad colour experiences in the past but I've now found the perfect salon! She really understood what I wanted and exceeded my expectations. Couldn't be happier! Highly recommend.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Delighted to hear you are so happy with your hair I will pass on to the relevant team member.

Super Salon

Kate
9th Aug 2019
Team Member: Michael
5.0

Another great cut and colour.
Always a pleasure to come to the salon.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you!

Much happier

Linda Wears
8th Aug 2019
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

Thanks Vicky for the start to fixing my hair, I am loving the cut and colour.

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you I will pass your comment on to Vicky !

Hair appt

Anonymous
7th Aug 2019
5.0

Excellent service and cut and highlights

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you so much

Cut and blowdry

Jenni Stephenson
7th Aug 2019
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

I have utter trust in Molly’s ability, knowledge and advice.
She’s a little miracle worker and I always feel like a new person when I leave the salon.
Thank you

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Response from Boilerhouse Hair and Beauty Salon Jesmond

Thank you so much