TONI&GUY Gosforth

101 High Street, Newcastle upon Tyne, Tyne and Wear, NE3 1HA

About us

TONI&GUY Gosforth opened in 2012. As a salon we pride ourselves on delivering the highest standards of customer service to each and every client. Our talented team of stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles. Members of our Colour team hold the prestigious Wella Master Colour Expert accolade- their knowledge and expertise are on hand to advise you on the latest colours and techniques. We offer many additional services including Bridal and Occasion hair and the NanoKeratin Smoothing blow-dry. Our wide range of haircare products include label.m and Moroccan Oil to keep your hair salon perfect until your next visit. For more information on our services please speak to our friendly reception team who will be happy to help. PARKING Our nearest car park is across the road on the opposite side of the salon, behind the shops. It's 30p an hour, maximum 2hours but we will top up your parking for you if we run over whilst in the salon. TONI&GUY HAIRSPA Bring out the best in your hair and wellbeing with the indulgent TONI&GUY HAIRSPA. We have six hair and scalp restoring in-salon treatments available. Hairspa has been designed to target your specific needs, whether it’s a deep condition to nourish your dry hair or a revitalising scalp treatment. Using expert head massage techniques combined with the award-winning label.m professional haircare range and hot towel wrap; you will feel and notice the improvement instantaneously. With tailored aftercare available to take home, you will continue to benefit from your treatment until your next appointment.
RELAXATION HEAD MASSAGES Invigorate – a revitalising scalp treatment for all types Moisture – deep conditioning treatment for dry hair in need of extra moisture Rejuvinate – a replenishing hair therapy for dry, weak and dull hair TARGETED TREATMENT HEAD MASSAGES Soothe Treatment – relieves inflammation and itching associated with scalp conditions or irritation from a colour service Repair Treatment – repairs, smoothes, replenishes and provides inner strength for very dry and damaged hair Colour Protect Treatment – revitalises healthy texture and shine and locks in colour to repair colour damaged hair If you and your hair deserve some extra special attention, call the salon to book a free expert HAIRSPA consultation today.

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Opening hours

Monday 09:00 - 18:30
Tuesday 09:00 - 18:30
Wednesday 09:00 - 18:30
Thursday 10:00 - 20:00
Friday 09:00 - 18:30
Saturday 09:00 - 17:30
Sunday Closed

Reviews

4.86
1,290 verified reviews
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Value
Result
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Cut

Gillian Scorer
13th Dec 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

Love it thank you

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Response from TONI&GUY Gosforth

Hi Gillian,

Thanks for taking the time to leave a great review of your visit to the salon! We look forward to seeing you again soon!

Best wishes,
Sam

Fab hair

Alexandra Fleming
13th Dec 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

Corrie is happy and friendly and always makes me feel welcome and at ease. I am very particular about what I want and Corrie is patient. She will listen to my thoughts and ideas, but also offers advice and always delivers!

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Response from TONI&GUY Gosforth

Hi Alexandra,

Thanks for taking the time to leave a fab review on your visit to Toni & Guy Gosforth! I will be sure to pass your kind comments onto Corrie, and we look forward to seeing you again soon!

Best wishes,
Sam

Super

Jeanette
11th Dec 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

Really pleased with the shape and colour

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Response from TONI&GUY Gosforth

Hi Jeanette,

Thank you for leaving us an amazing review on your recent visit to Toni&Guy Gosforth. We look forward to seeing you in the salon again soon.

Have a wonderful Christmas!

Sam - Salon Manager

Excellent

Mike
10th Dec 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

Excellent as always
Have a great Christmas guys x

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Response from TONI&GUY Gosforth

Hi Mike,

Thank you for taking the time to leave us a fantastic review. We look forward to seeing you again soon.

Merry Christmas

Sam - Salon Manager

Colour and cut

Tracy
9th Dec 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

I always ask for Vikki when I visit the salon. She always gets my cut just right!

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Response from TONI&GUY Gosforth

Hi Tracy,

Thank you for your kind review on your recent visit to Toni&Guy Gosforth. We look forward to seeing you in the salon again soon.

Best wishes

Sam

Saviours of Christmas Hair!

Lindsay Cairns
8th Dec 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Sam and Lism both came in early to colour and cut my hair after my boss insisted I attended a meeting on my day off which was scheduled the same time as my booked hair cut. Amazing service from both - thank you for making sure my hair did not have to be a tip for Christmas

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Response from TONI&GUY Gosforth

Hi Lindsay,

Thank you for taking the time to leave us a lovely review. We are glad we could help and get your hair looking fabulous before Christmas. We look forward to seeing you again soon.

Best wishes

Sam - Salon Manager

Great colour every time

Julie Gill
7th Dec 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

I am desperately trying to turn back the ravages of time and disguise my increasingly grey hair. Vikki is fantastic at helping me do it by always making really good suggestions and advising me the best way forward. My hair looks completely natural and people are always amazed to find out its coloured. I’ve just had another global colour and refresh and will return for some Christmas highlights in a couple of weeks. Feeling very pleased.

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Response from TONI&GUY Gosforth

Hi Julie,

Thank you so much for your amazing review. I will be sure to pass on your kind comments to the rest of the team.

Take care

Sam - Salon Manager

Always happy

Julie Gill
7th Dec 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

Corrie is brill She always listens to my requests and gives me totally honest opinions and advice. I’ve never walked out of the salon feeling unhappy.

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Response from TONI&GUY Gosforth

Hi Julie,

Thank you for your lovely feedback on your recent visit to Toni&Guy Gosforth. We look forward to seeing you again soon.

Best wishes

Sam - Salon Manager

Always happy

Julie Gill
7th Dec 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

Corrie is brill She always listens to my requests and gives me totally honest opinions and advice. I’ve never walked out of the salon feeling unhappy.

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Response from TONI&GUY Gosforth

Hi Julie,

Thank you for your lovely feedback on your recent visit to Toni&Guy Gosforth. We look forward to seeing you again soon.

Best wishes

Sam - Salon Manager

Excellent

Claire
6th Dec 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Sam and Corrie are amazing...

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Response from TONI&GUY Gosforth

Hi Claire,

Thank you for taking the time to leave us a fantastic review. We look forward to seeing you in the salon again soon.

Best wishes

Sam - Salon manager

Excellent

Rebecca Bird
4th Dec 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Excellent cut and colour as usual by Liam!!

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Response from TONI&GUY Gosforth

Hi Rebecca,

Thank you for taking the time to leave us a fantastic review. We look forward to seeing you in the salon again soon.

Best wishes

Sam - Salon Manager

Wow

Daisy
30th Nov 2019
Team Member: Chloe
5.0
Appointment verified by SALONGENIUS Software

Loved my blow dry and not expensive.
Chloe really listened to what I wanted.
I thought Toni and Guy would be expensive but they are so reasonable considering the expertise I received for my thick unmanageable hair

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Response from TONI&GUY Gosforth

Hi Daisy,

Thanks for taking the time to leave a fab review on your visit to Toni & Guy Gosforth - we look forward to seeing you again soon

Best wishes
Sam

Wash cut and blow dry

Ellie
29th Nov 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

It was my first time I loved my hair. He knows what he s doing. He did exactly what I wanted. It was one of my best hair cut experience. Very professional and friendly. Definitely i ll go for my hair regularly and recommended to everyone.

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Response from TONI&GUY Gosforth

Hi Ellie,

Thank you for your amazing review on your recent visit to Toni&Guy Gosforth. I will be sure to pass on your lovely comments to the team.

Best wishes

Sam - Salon Manager

Amazing

Amijo Murray
29th Nov 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

Both Corrie and Sam were amazing as always! Love my hair! Trust them 100% and won’t let anyone else touch it

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Response from TONI&GUY Gosforth

Hi Amijo,

Thank you for taking the time to leave us an amazing review. We are so glad you love your hair and look forward to seeing you again soon.

Best wishes

Sam - Salon manager

Personal & Professional

Tasha Bridgen
27th Nov 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Superb service and finish by Liam - real attention to detail. I left the Salon feeling on top of the world. Love the colour and the training on how to use the products and style myself.

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Response from TONI&GUY Gosforth

Hi Tasha,

Thank you for leaving us a fantastic review on your recent visit to Toni&Guy Gosforth. We look forward to seeing you in the salon again soon.

Best wishes

Sam - Salon Manager

So happy

Lucy ctammond
25th Nov 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Absolutly brilliant !!

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Response from TONI&GUY Gosforth

Thanks again Lucy so pleased your happy with your hair!
See you on 23rd
Thanks
Sam
Salon Manager

Fantastic

Erin guy
23rd Nov 2019
Team Member: Chloe
5.0
Appointment verified by SALONGENIUS Software

Chloe did a fantastic job with my hair, lovely girl too! :)

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Response from TONI&GUY Gosforth

Hi Erin,

Thanks for taking the time to leave a fab review on your visit to the salon! We look forward to seeing you again soon

Best wishes,
Sam - Salon Manager

Fantastic as usual

Catherine Banks
23rd Nov 2019
Team Member: Chloe
5.0
Appointment verified by SALONGENIUS Software

Brilliant salon. Everybody really friendly and all great hairdressers. Chloe coloured my hair and Liam styled it perfectly. Also great shampoo but sorry can’t remember name. Always a very relaxing experience getting my hair done at Toni & Guy Gosforth. Customer service is brilliant. Definitely recommend and guarantee after you visit once will never go to any other hairdressers ever again.

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Response from TONI&GUY Gosforth

Hi Catherine,

Thanks for taking the time to leave a fab review on your visit to Toni & Guy Gosforth! I will be sure to pass your kind feedback onto the team!

Best wishes,
Sam

New Hair Day

Sara
21st Nov 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

I always have a fab experience when I go to Toni and Guy Gosforth and this was no different. From the moment I walk into the salon the glamorous Hope is there to greet me, take my coat and get me settled with a yummy coffee. Then the super talented Sam works her magic with my colour-everytime I change it up she 100% delivers (amazing), my cut and finish with Liam is just perfection. I always leave feeling amazing, thanks to the whole team. Xx

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Response from TONI&GUY Gosforth

Hi Sara,

Thank you for taking the time to leave us an amazing review. I will be sure to pass on your lovely comments to the team and we look forward to seeing you in the salon again soon.

Best Wishes

Sam - Salon Manager

Not happy at all

Lucy ctammond
18th Nov 2019
2.0
Appointment verified by SALONGENIUS Software

Didn't get what I paid for was charged a full head colour and not what I received also no offer of straightening or curling hair just dryed paid 110 now having to go to another hairdresser to get my hair done properly and pay again

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Response from TONI&GUY Gosforth

Hi Lucy, thank you for coming back in today. Pleased we were able to fix the issue for you and give you your desired look. Going from copper/red to blonde is very rarely a one appointment fix...but I’m pleased your more than happy and thank you for leaving another 5* review like your first appointment! 2 out of three we can work with ? see you on the 23rd for your next appointment! Many thanks
Sam
Salon manger

Amazing as always

Liam Campbell
13th Nov 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Always have a fantastic hair cut and feel really well looked after

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Response from TONI&GUY Gosforth

Hi Liam,

Thank you for taking the time to leave us a fantastic review on your recent visit to Toni&Guy Gosforth. We look forward to seeing you again soon.

Best wishes

Sam - Salon Manager

Colour and cut

Siobhan.
11th Nov 2019
5.0
Appointment verified by SALONGENIUS Software

Chloe. Love the colour. Thankyou.
Corrie. Just what I wanted. Great cut. Thankyou.

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Response from TONI&GUY Gosforth

Hi Siobhan,

Thank you for taking the time to leave us a wonderful review. We look forward to seeing you in the salon again soon.

Best wishes

Sam - Salon Manager

Tamed my Hagrid hair

Grace Harrison
11th Nov 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Liam was brilliant. I had wild, long, blonde, frizzy hair. He tamed it and turned it from a Harris hair do to a sleek, stylish and much more grown up style for me. I love it!! I’ll be back to see Liam when my hair gets out of hand again!

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Response from TONI&GUY Gosforth

Hi Grace!

Thanks for taking the time to leave a fab review on your salon visit with Liam! I will be sure to pass your kind comments on

Best wishes
Sam - Salon Manager

Wash & Blow dry

Gillian Scorer
11th Nov 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Had hair washed and blow dried by little Sam , lovely young man , great service , would definitely recommend

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Response from TONI&GUY Gosforth

Hi Gillian,

Thank you for taking the time to leave a fabulous review on your visit with our amazing apprentice Sam!

Best wishes,
Hope

Regular visit to salon

Susan
8th Nov 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

I have been going to this salon two years, my hair has never been better.

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Response from TONI&GUY Gosforth

Hi Susan,

Thank you for your fab review on your recent visit to Toni&Guy Gosforth. We look forward to seeing you in the salon again soon.

Best wishes

Sam - Salon Manager

10/10

Gabi Tazey
8th Nov 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

Warm and welcoming and great customer care

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Response from TONI&GUY Gosforth

Hi Gabi,

Thank you for taking the time to leave us a fantastic review. We look forward to seeing you in the salon again soon.

Best Wishes

Sam - Salon Manager

Liam at Gosforth

Di
5th Nov 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

As always so welcomed so well looked after really made to feel special which calms my anxiety. Precision cutting and adapted style with detailed consultation wonderful massage of head when washed. Fantastic!
Look forward to next time x

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Response from TONI&GUY Gosforth

Hi Di,

Thank you for taking the time to leave us a fantastic review. I will pass on your kind comments to the rest of the team. We look forward to seeing you soon.

Best Wishes

Sam - Salon Manager

excellent as always!

Fiona Gray
4th Nov 2019
Team Member: Chloe
5.0
Appointment verified by SALONGENIUS Software

Chloe is simply amazing! Every time I go to the salon, she makes me feel special and really listens to me about how I'd like my hair to be. The entire team at Toni and Guy Gosforth are just lovely, very friendly and welcoming. I highly recommend this salon! Thank you!

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Response from TONI&GUY Gosforth

Hi Fiona,

Thanks for taking the time to leave a great review on your visit to Toni & Guy Gosforth! I will be sure to pass your kind comments onto the team and we look forward to seeing you again soon!

Best wishes
Sam, Salon Manager

Blow dry

Tamasine Mcqueen
4th Nov 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Amazing result

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Response from TONI&GUY Gosforth

Hi Tamasine,

Thank you for taking the time to leave a great review on your visit to Toni & Guy Gosforth, we look forward to seeing you again soon!

Best wishes
Sam

Cut / Blow Dry

Alison Beard
2nd Nov 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

A lovely experience in the salon today an exceptional haircut and fabulous blow dry a very satisfied customer

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Response from TONI&GUY Gosforth

Hi Alison,

Thanks for taking the time to leave a fab review on your visit to Toni & Guy Gosforth, we look forward to seeing you again soon!

Best wishes
Sam

Great experience

Karen
2nd Nov 2019
Team Member: Sam
4.5
Appointment verified by SALONGENIUS Software

Excellent service and relaxing and enjoyable experience

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Response from TONI&GUY Gosforth

Hi Karen,

Thanks for taking the time to leave a great review on your visit to Toni & Guy Gosforth, we look forward to seeing you again

Best wishes
Sam, Salon Manager

Superb - As Ever

Nic Johnston
1st Nov 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

Fab hair cut. Lovely team. Nice salon. Good coffee. Running on time. I couldn’t recommend more highly

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Response from TONI&GUY Gosforth

Hi Nic,

Thank you for your great review on your recent visit to Tony&Guy Gosforth. We look forward to seeing you again soon.

Best Wishes,

Sam - Salon Manager

Gorgeous new colour

Ellen Hickey
31st Oct 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

I decided to change up my usual red colour to a more silver pastel shade. Sam was brilliant and talking me through the process, being honest about what was achievable and checking in on me throughout my visit. I was made to feel at home and there was a lovely relaxed atmosphere. I love my new colour and will follow the tips from Sam and Vikki to keep my colour looking its best! I’ve been going to this salon for about a year now and every time come away with a spring in my step. I’m too disorganised to book weeks in advance and tend to get last minute bookings knowing that all the stylists are fantastic. Xx

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Response from TONI&GUY Gosforth

Hi Ellen,

Thank you for taking the time to leave us a fantastic review. We are so happy you enjoy your experience with us and we look forward to seeing you in the salon again soon.

Best Wishes

Sam - Salon Manager

Colour

Tamasine
30th Oct 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Excellent as alaways

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Response from TONI&GUY Gosforth

Hi Tamasine,

Thank you for taking the time to leave us a fantastic review. We look forward to seeing you in the salon again soon.

Best Wishes

Sam

5 / 5 stars

Hayley Jacques
24th Oct 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

5 / 5 stars

This was my first visit. The staff were very friendly. The place was really clean and tidy. The atmosphere was great and my new hair cut is absolutely gorgeous. Very reasonably priced too for being such a high quality salon. I would recommend this place to everyone and I will definitely be going back there again.

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Response from TONI&GUY Gosforth

Hi Hayley!

Thanks for taking the time to leave a great review on your visit to Toni & Guy Gosforth! I will be sure to pass your kind comments onto the rest of the team too!

Best wishes,

Sam

Roots and trim

Michelle
24th Oct 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

Corrie for cut, Sam for colour. As always a great cut and colour. Great chat and relaxing head massage! Perfect!

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Response from TONI&GUY Gosforth

Hi Michelle,

Thanks for taking the time to leave a fab review on your visit to Toni & Guy Gosforth! We look forward to seeing you again soon

Best wishes,
Sam

Colour

Samia
23rd Oct 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Love my colour thanks Liam

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Response from TONI&GUY Gosforth

Hi Samia,

Thank you for taking the time to leave a great 5* review on your visit with Liam, I will be sure to pass your kind comments on!

See you next time

Best wishes,
Sam - Salon Manager

Great stylist & Experience

Lee Jameson
22nd Oct 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Overall experience for my first time to Gosforth TG, from arriving to the interaction from Liam. I’m really pleased and happy with the finished result and have re booked for my second visit.

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Response from TONI&GUY Gosforth

Hi Lee,

Thank you for taking the time to leave a fab review on your visit to Toni & Guy Gosforth. I will be sure to pass your kind comments onto Liam and the rest of the team, and we look forward to seeing you again soon for your second visit!

Best wishes,
Hope - Assistant Manager

Superb haircut and service

Karl
19th Oct 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

Really pleased with my haircut, especially as I'm rubbish at articulating what I want! Got exactly what I wanted though!

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Response from TONI&GUY Gosforth

Hi Karl,

Thank you for taking the time to leave a great review on your visit to Toni & Guy Gosforth, we look forward to seeing you again soon for your next hair appointment.

Best wishes,
Sam -Salon Manager

Amazing

Lucia
10th Oct 2019
Team Member: Corrie
5.0

Today I went for an unplanned haircut. Everything was just perfect, starting from the possibility to have an appointment in less than an hour.
I had the most relaxing shampoo I ever had sitting on a back massage chair while SAM washed my hair and performed a fantastic head massage. Then he made me a very nice
Cappuccino and left me in Corrie’s hands which did my haircut. I’m really happy with the result, never been so happy about an haircut since I came in the Uk.
Will definitely recommend and go back for my next one.

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Response from TONI&GUY Gosforth

Hi Lucia,

Thank you so much for leaving us a fantastic review. We look forward to seeing you in the salon again soon.

Best Wishes

Sam - Salon Manager

Service with a smile.

Ray Whitelaw
6th Oct 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

My appointment was very last minute and I’m very glad I made it. From the moment I arrived it was service with a smile, everyone was happy and very welcoming. Corrie sat me down, offered me a drink and asked what style of haircut I was after and understood my needs precisely. The haircut was exactly what I was describing, Corrie was very communicative throughout the hair cut and put me completely at ease. Overall it was a very professional and enjoyable experience, I definitely return in future.

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Response from TONI&GUY Gosforth

Hi Ray,

Thank you so much for your amazing feedback on your recent visit to Toni&Guy Gosforth. I will be sure to pass on your kind comments to the rest of the team.

Best Wishes,

Sam - Salon Manager

Haircut Day

Julian
5th Oct 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

As always spot on ,!great team, friendly and no hassle
Thank you

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Response from TONI&GUY Gosforth

Hi Julian,

Thank you for taking the time to leave us a wonderful review. We look forward to seeing you in the salon again soon.

Best Wishes,

Sam

Hair extensions

Anonymous
4th Oct 2019
5.0
Appointment verified by SALONGENIUS Software

I had my hair extensions fitted by Carley this week and the service from start to finish was so precessional. She advised my what method would suit my hair best and informed me thoroughly of what I need to do for aftercare to keep my extensions healthy. Couldn’t recommend Carly enough such a friendly girl!

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Response from TONI&GUY Gosforth

Hi,

Thank you for taking the time to leave us a wonderful review. I will be sure to pass on your kind comments onto Carley. We look forward to seeing you in the salon again soon.

Best Wishes

Sam - Salon Manager

Spot on

Ben Holloway
1st Oct 2019
Team Member: Liam
5.0
Appointment verified by SALONGENIUS Software

Great lad, listens to you and does a precise, careful job and is cool to chat to.

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Response from TONI&GUY Gosforth

Hi Ben,

Thank you for taking the time to leave us a fab review. We are so happy you enjoyed your experience at Toni&Guy Gosforth.

Best Wishes

Sam - Salon Manager

Colour Genius & Great Service

Claire Robinson
28th Sep 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Sam is so talented and does a great job to ensure that your colour is perfect every time. She is really friendly, spends quality time to ensure she consults with you upon each visit and has a sparkling personality. The rest of the team are lovely too and really welcome you during your time at the salon! Excellent service, excellent results!

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Response from TONI&GUY Gosforth

Hi Clare,

Thank you for your kind review on your recent visit to Toni&Guy Gosforth. I will be sure to pass on your lovely comments to the rest of the team.

Thank you

Sam - Salon Manager

Amazing

Charlie Willey
28th Sep 2019
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Great service and great colour as always

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Response from TONI&GUY Gosforth

Hi Charlie,

Thank you for taking the time to leave us a lovely review. We look forward to seeing you in the salon again soon.

Best wishes

Sam

Great staff, poor receptionist

Chris Walker
27th Sep 2019
Team Member: Corrie
5.0
Appointment verified by SALONGENIUS Software

I’m writing this on behalf of Nick. He found the receptionist brusque and unwelcoming. Otherwise, for both of us, great service as usual and one we look forward to. Corrie is wonderful.

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Response from TONI&GUY Gosforth

Hi Chris,
Thank you for leaving your review, we always pride ourselves in giving the best customer service in all areas of a clients salon journey.
As you can see from previous reviews this isn't usually the feedback we get when it comes to our reception team, our girls are always very attentive and go well out their way to cater to a clients needs.
I can only apologise on this occasion and assure you that this isn't something you will experience next time your in.
Have a lovely weekend, see you in 4 weeks
kindest regards
Sam
Salon Manager

Excellent as usual

Catherine Banks
27th Sep 2019
Team Member: Chloe
5.0
Appointment verified by SALONGENIUS Software

Chloe coloured and styled my hair brilliantly as usual. She is a fantastic hairdresser and provides a great service. Just what you need after a long day at work.

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Response from TONI&GUY Gosforth

Hi Catherine,

Thank you for you lovely review on your recent visit to Toni&Guy Gosforth. We look forward to seeing you in the salon again soon.

Best wishes

Sam

Top class stylist

Russell Jackson
24th Sep 2019
Team Member: Vikki
5.0
Appointment verified by SALONGENIUS Software

Vikki is a great, friendly, stylist with a lovely personality who always delivers. I always look forward to my monthly visit - It’s more like a social event; not least as T & G’s Gosforth salon always has a vibrant ‘buzz’ about it. Can’t be beaten in my view!

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Response from TONI&GUY Gosforth

Hi Russell,

Thank you for taking the time to leave a great review on your visits to Toni & Guy Gosforth, I will be sure to pass your kind comments onto Vikki and the rest of the team!

We look forward to seeing you again soon!

Best wishes - Hope

Retouch colour

Mrs hazel sutcliffe
21st Sep 2019
Team Member: Sam
4.5
Appointment verified by SALONGENIUS Software

Great hairdo as always great staff

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Response from TONI&GUY Gosforth

Hi Hazel,

Thanks for taking the time to leave a fab review on your visit to the salon! We look forward to seeing you at Toni & Guy Gosforth again soon!

Best wishes,

Sam - Salon Manager