Nicky Clarke Hair Salon

103B Wharfside Street , The MailBox, Birmingham, West Midlands, B1 1RF

About us

Located in The Mailbox, Birmingham’s premier luxury shopping centre, the Nicky Clarke Hairdressers Birmingham Salon opened in March 2004 and quickly established its status as the city’s leading hair salon.

The salon team continues to go from strength to strength and regularly heads up Birmingham’s most high profile fashion shows, including Harvey Nichols’ seasonal fashion shows and the hugely popular Style Birmingham. Our hairdressers are proud to provide Birmingham with outstanding, beautiful hair treatments and services in styling and colouring.

Read more...

Opening hours

Monday 08:30 - 18:00
Tuesday 08:30 - 18:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 20:00
Friday 08:30 - 20:00
Saturday 08:30 - 18:00
Sunday Closed

Reviews

4.89
453 verified reviews
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Amazing

Katie
25th May 2021
Team Member: Tommie - Colour Director
5.0
Appointment verified by Shortcuts Software

I spent a lovely afternoon getting my hair done by Tommie. I cannot believe how my hair looks and feels. Definitely needed after months away from the salon

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Response from Nicky Clarke Hair Salon

Hello Katie,

thank you for the lovely review.

Tommie will be delighted to know you had a lovely afternoon at the salon and you're happy with your hair.

See you soon.

NC Team

10/10 would recommend!

Amrit Kaur Grewal
25th May 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

So happy with my hair cut. Salon was lovely and quiet and clean. Jess was super welcoming and friendly; checking back with me if the length was okay, how I wanted it styled, if I was happy at every stage or if I wanted to alter something. Talked through some future hair ideas and gave me advice on what she’d recommend. Also recommend a hair oil for my type of hair with no pressure to buy and advising me to think about it and look into it for next time. Very calming and chill vibes, much appreciated after a stressful day. Have already recommended to several of my girlfriends.

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Response from Nicky Clarke Hair Salon

Hello Amrit,

Thank you for the lovely review., your kind words will be passed on to Jessica.

That's great you enjoyed your overall experience.

We look forward to welcoming you back soon.

Kind Regards

NC Team

A high quality service every time!

Claire Worrall
21st May 2021
Team Member: Tommie - Colour Director
5.0
Appointment verified by Shortcuts Software

From the moment you walk into the salon, you’re made to feel welcome and literally the pampering begins! Tommie has a unique way of making sure you understand the science behind the products he uses and he always gives his honest opinion on the results you will achieve. This level of service, is exactly why I’ve remained a loyal customer for over 10 years now. Thank you Tommie and all the staff for always making my experience at Nicky Clarke, a happy one.

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Response from Nicky Clarke Hair Salon

Hello Claire,

Thank you for taking the time to write such a lovely review and being a customer of ours for over 10 years.

That's great you feel your all-round experience is a '' happy one ''

We are delighted to know you feel pampered and received the level of service which makes you feel valued as a customer.

Look forward to welcoming you back to the salon.

Kind Regards,

NC Team

Recent visit

Robert Mille
21st May 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

As always it was excellent

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Response from Nicky Clarke Hair Salon

Hello Robert,

Thank you for the wonderful review.

We are happy to know you enjoyed your experience within the salon.

See you soon.

Kind Regards,

NC Team

Young son’s hair cut

Rio wall
20th May 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

Extremely happy with my son’s haircut! My Son is also very happy with his expert cut!

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Response from Nicky Clarke Hair Salon

Hi,

Thank you for the lovely review.

Was great seeing you both in the salon.

We are delighted you feel ''extremely happy'' with the haircut Martin has done for Rio.

See you soon.

Kind Regards,

NC Team.

Fantastic

Afsana
19th May 2021
Team Member: Colette - Colour Director
5.0
Appointment verified by Shortcuts Software

Always come here for colour and cut. Colette is amazing. She takes into consideration my natural colour and advises on what would work for me. She always does a fantastic job and I get so many compliments on it. Thank you.
Also Jess listened to what I wanted and did it. Did not have that nightmare of a stylist who just does what they want. Thanks again!
Ps also had a lovely shampoo!!

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Response from Nicky Clarke Hair Salon

Hi Afsana,

Thank you for taking the time to write such a lovely review, means a lot to the team.

We are delighted to know you felt listened to and had an all round enjoyable experience.

We look forward to welcoming you back into the salon.

Kind Regards,

NC Team.

Fantastic as always!!

Kirsty Tite
17th May 2021
Team Member: Sunny - Senior Director
5.0
Appointment verified by Shortcuts Software

Had a fantastic relaxing visit on Saturday. Tommie is amazing and did the perfect colour as always!! Sunny did me a fabulous new style which I absolutely LOVE thank you so much!!xx

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Response from Nicky Clarke Hair Salon

Hi Kirsty,

You're welcome.

We are over the moon to know you've had a fantastic visit to the salon and you ''LOVE '' your new style.

Sunny and Tommie will be so happy to hear the feedback.

See you soon,

Kind Regards,

NC Team.

Welcoming, Friendly and Brilliant Experts

Marie
16th May 2021
Team Member: Colette - Colour Director
5.0
Appointment verified by Shortcuts Software

So good to be back in the capable hands of Colette and the rest of the wonderful Nicky Clarke team.
Another wonder/happy/safe experience with Colette and then Michelle to transform me from the lockdown mess back into me, felt feeling like a supermodel!

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Response from Nicky Clarke Hair Salon

Hello Marie,

thank you for your kind words.

We are happy to know you felt welcome, safe and had a wonderful hair transformation during your visit.

Colette and Michelle will be over joyed to hear your feed back.

Kind Regards,

NC Team.

Brilliant

Shamsa
16th May 2021
Team Member: Harvey
5.0
Appointment verified by Shortcuts Software

Like many others I hadn’t been for a haircut since before the pandemic. I also hadn’t had my hair cut by Harvey before.

The whole experience from start to finish was brilliant. The salon has been arranged in a covid secure manner which made me feel comfortable and relaxed.

All the staff were super friendly as always and Harvey was brilliant. He listened to what I wanted and I got exactly that! I’m very happy with the end result and will be booking with Harvey again soon.

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Response from Nicky Clarke Hair Salon

Hello Shamsa,

Thank you for the lovely review.

We are so happy to hear you felt comfortable and relaxed within the salon.

Harvey will be over the moon with the feedback.

See you soon.

Kind Regards,

NC Team

Blow dry

Zahra Maimouna
16th May 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

Lovely blow dry by Jess as always!

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Response from Nicky Clarke Hair Salon

Hello Zahra,

thank you for the lovely review.

Jess will be delighted with the feedback.

We look forward to welcoming you back in to the salon.

Kind Regards,
NC Team.

Colour, cut and blow dry

Lauren Denbury
15th May 2021
Team Member: Jessica - Advanced Designer
5.0

Jess is next level. Such a lovely person and works magic on my hair every time. I would not go to anyone else. Thank you as always Jess

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Response from Nicky Clarke Hair Salon

Hello Lauren,

Thank you for such a lovely review.

We are happy to hear you had an all round magical experience.

Jessica will be delighted to know how you feel about the service.

See you soon.

Kind Regards,

NC Team.

Beautiful

Christalla
14th May 2021
Team Member: Colette - Colour Director
5.0

Colette is the best colourist I have had. Her work is spot on and the colours I have even look great as they grow out. She has great instincts.

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Response from Nicky Clarke Hair Salon

Hi Christalla,

Thank you again for a great review,
it's wonderful news to know you're happy with your hair color.

Your compliments will be passed on to Colette which will make her day.

We look forward to welcoming you back soon.

Kind Regards,

NC Team.

Brilliant

Christalla
14th May 2021
Team Member: Michelle - Style Director
5.0
Appointment verified by Shortcuts Software

Michelle is the best stylist I’ve ever had, anywhere in the world. Her work is beautiful from day one until you go back.

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Response from Nicky Clarke Hair Salon

Hello Christalla,

Thank you for your kind words.

Your compliments will be passed on to Michelle.

Great news to know you're happy with the service and cut.

Kind Regards,

NC Team.

Cut and style

Anonymous
14th May 2021
5.0

Always amazing,I love my new hair and Jess always does exactly what I’m after, thank you!

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Response from Nicky Clarke Hair Salon

Hi,

You're welcome.

Thank you for your feed back.

Jessica will be delighted to hear this.

We are happy to know you enjoyed your experience.

Kind Regards,

NC Team.

Exceptional

Rebecca Downes
12th May 2021
Team Member: Sunny - Senior Director
5.0
Appointment verified by Shortcuts Software

I always have Sunny & Megan colour and cut my hair. They are the best hairdressers I have ever used. Wouldn’t go anywhere else.

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Response from Nicky Clarke Hair Salon

Hi Rebecca,

Thank you for your kind words.

We are happy to hear you enjoy your experience.

The compliments will be passed on to them both.

See you soon

Kind Regards,

NC Team.

Hair

Marie Guinan
11th May 2021
Team Member: Sunny - Senior Director
5.0
Appointment verified by Shortcuts Software

Bloody fabulous.
Great cut and good company.

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Response from Nicky Clarke Hair Salon

Hello Marie,

Thank you for the lovely review.

Great news in regards to you having a fabulous time within the salon and you're happy with your cut.

We look forward to welcoming you back in to the salon.

Kind Regards,

N C Team.

An Oasis!

Jayne Emsen
11th May 2021
Team Member: Michelle - Style Director
5.0
Appointment verified by Shortcuts Software

Lovely experience from start to finish.
Thanks Michelle and also to Martin for my husband's tidy up

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Response from Nicky Clarke Hair Salon

Hi Jayne, thank you for the great review. We are so glad that you enjoyed your experience and we hope that you enjoyed your lunch too ;)

The NC Team

Amazing!!!!!

Kyndra Vorster
11th May 2021
Team Member: Michelle - Style Director
5.0
Appointment verified by Shortcuts Software

Michelle couldn’t have been nicer!! She is so patient and calm and really made me feel at ease and listened to. She explained everything to me so I understood and managed my expectations and really took her time to comfort my worries. All the staff were lovely and so welcoming and friendly!!

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Response from Nicky Clarke Hair Salon

Thank you for the great review. We’re so pleased that you enjoyed your experience at the salon

The NC Team

Great service

Claire
9th May 2021
Team Member: Michelle - Style Director
5.0
Appointment verified by Shortcuts Software

Great experience from start to finish. Staff are welcoming, professional and friendly. I’m really pleased with my hair cut.

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Response from Nicky Clarke Hair Salon

Thank you for taking the time to review your experience at the salon. Great to hear that you enjoyed your visit. We hope to see you again soon

The NC Team

Always the best!

Jayne Nieto
9th May 2021
Team Member: Michelle - Style Director
5.0
Appointment verified by Shortcuts Software

As always excellent service, friendly relaxed atmosphere. Left feeling amazing with my new hairstyle!

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Response from Nicky Clarke Hair Salon

Thank you for the 5* review. We’re happy to hear that you enjoyed your visit to the salon.

Highlights

Beata Marton
8th May 2021
Team Member: Harvey
5.0
Appointment verified by Shortcuts Software

Thanks for the dream colour and cut, makes all the difference- a great post- lockdown experience...

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Response from Nicky Clarke Hair Salon

Great to hear that you’re loving your colour and cut. We hope to see you again soon

The NC Team

First hair cut since lockdown 3!!

Claire Oliver
8th May 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

Daughters first hair cut in a long time. Absolutely fabulous service. Jess really looked after us and it was such a relaxing experience. Thank you ?

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Response from Nicky Clarke Hair Salon

Always a pleasure to welcome you and Olivia to the salon. Thank you for taking the time to review your experience.

The NC Team

Always a pleasure

Michaela
8th May 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

Thank you Jess for making me feel better about myself and giving me hope !!! (Post COVID loss)

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Response from Nicky Clarke Hair Salon

Great to hear that you enjoyed your experience at the salon. We hope to see you again soon

The NC Team

Kate - Nicky Clarke

Ian
7th May 2021
Team Member: Kate - Advanced Director
5.0

It was the first time Kate had cut my hair and usually ‘first’ cuts are not always great. This time however it was very good and Kate was terrific, she made sure I was 100% happy with my cut. I would highly recommend her to anyone considering Clarke’s Salon.

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Response from Nicky Clarke Hair Salon

Thank you for the 5* review we hope to see you again soon.

The NC Team

Trim wash and dry

Joy
7th May 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

Perfection. Always listens. A real pleasure always

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Response from Nicky Clarke Hair Salon

Fantastic...thank you Joy!

£5 extra cost

Anonymous
7th May 2021
5.0
Appointment verified by Shortcuts Software

Everything was perfect as always just not sure why customers are expected to pay a further £5 when a mask and bottle of water was not provided

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Response from Nicky Clarke Hair Salon

Hi, thank you for the review, I’m glad to hear that everything was perfect
We always try to offer water to clients, I apologise if you slipped through the net and you were not offered any.
Masks are provided for anyone who needs one or requests one. We do not automatically give everyone a mask as this creates a lot of waste.
The £5 surcharge is actually to cover some of the cost of extending the time of every appointment by fifteen minutes. This is to help prevent cross over of clients and to allow for cleaning of the station and equipment. As you can appreciate, time is money and we have had to adjust the price accordingly.

If you need anymore information I’ll be happy to provide this to you. We hope to see you again soon.

Martin
Salon Manager

Curly hair damaged with bleach

Samia
6th May 2021
2.0
Appointment verified by Shortcuts Software

I visited your salon yesterday, excited after reading reviews and having waited a year due to the current restrictions. After clearly explaining my style requirements I was shocked to discover after the first hair treatment, the stylist had coloured my hair grey (not blonde). At this point he stated that it was OK, it was ‘Ash’ blonde and expected me to be satisfied with the result. I challenged this, I am 25 years of age, I certainly did not want grey hair. The situation developed and I spent 5 hours in the salon, having three colour sessions and none of these resulted in anything that can be considered professional. The results actually resemble a very poor ‘Ombre’. I requested a full colour with highlights and yet underneath, after three attempts, the hair root remains unchanged from the original colour in places. The style is completely uneven, so even if the result of the new colour had not been to my satisfaction, the skill level of the stylist was so poor I am left with patchy colour, some of the roots are dark, some of my hair is blonde, there are grey areas and it looks like a very poor attempt by someone who did this themselves at home. I was charged £200 and was in tears when I left the salon, as I now have to allow my hair to settle for several weeks before any attempt should be made to rectify these mistakes.

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Response from Nicky Clarke Hair Salon

Hi Samia, thank you for taking the time to review your experience at the salon. We welcome all feedback, good and bad. I am sorry that we did not live up to your expectations. I believe that the situation occurred due to a breakdown in communication. Your stylist was under the impression you wanted a more natural look than your fully bleached ends. At no point was any bleach overlapped and there was no damage caused to your hair by us.
As discussed on the phone, we are happy to have you back in the salon at your earliest convenience for us to lighten your roots further. We look forward to seeing you soon.

Martin
Salon Manager

Absolutely delighted!

Carolyn Smith
6th May 2021
Team Member: Colette - Colour Director
5.0
Appointment verified by Shortcuts Software

I had highlights and lowlights by Colette and cut and finish by Jessica. Absolutely delighted with the result ? Both took great care to make sure the finished style was perfect. Total professionals!

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Response from Nicky Clarke Hair Salon

Thank you carolyn, great feed back!

Excellent

Michael O'Hara
5th May 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

As always it is a pleasure to have my hair done by Martin

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Response from Nicky Clarke Hair Salon

Always a pleasure to see you Micheal!

Hair style & colouring

Brenda Gallagher
5th May 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

As always, excellent styling by Martin and colour by Colette.

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Response from Nicky Clarke Hair Salon

Thank you Brenda!

Hair style & colouring

Brenda Gallagher
5th May 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

As always, excellent styling by Martin .

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Response from Nicky Clarke Hair Salon

Thank you Brenda!

Good to be back.

Ann Ricketts
5th May 2021
Team Member: Martin - Advanced Director
5.0

It’s always good to see Martin especially after the lockdown.

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Response from Nicky Clarke Hair Salon

Always good to see you too Ann!

It's good to be back

Gill Lovatt
5th May 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

First cut of the year due to lockdown restrictions. ..and it was brilliant as ever.

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Response from Nicky Clarke Hair Salon

Really good to hear, thank you Gill!

Fantastic Results

Katie Birks
2nd May 2021
Team Member: Harvey
4.5

Harvey did a fantastic job at colouring and cutting my hair. I feel as though he really listened to what I wanted and he got it done to a tee!
Excellent service in a lovely salon.
Thank you Harvey!

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Response from Nicky Clarke Hair Salon

Thank you Katie, glad we could be of service.

Excellent appointment

ANNETTE JEAVONS
2nd May 2021
Team Member: Kate - Advanced Director
5.0

Thank you for the excellent service yet again.

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Response from Nicky Clarke Hair Salon

Lovely to see you Annette.

Best my hair has ever looked!

Carol Ann
2nd May 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

Martin first started cutting my hair four years ago and each time I have thought it looks better than it ever has. But since the post CoVid cut last week and the colour Tommie applied I look better than I ever have (and ten years younger it seems, according to my friend who is ten years younger) and that made me feel good too! I trust them and the trust is well placed. Thank you.

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Response from Nicky Clarke Hair Salon

Always good to see you Carol Ann!

Full head highlights

Tracey
2nd May 2021
Team Member: Megan - Colour Designer
5.0
Appointment verified by Shortcuts Software

Megan is an experienced colour technician whom is super efficient, warm and bubbly. She works really hard and highlighted my hair beautifully, I love the colour and am a very happy customer whom keeps returning.

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Response from Nicky Clarke Hair Salon

Thank you so much for your excellent review!

Absolutley fantastic

Grace
1st May 2021
Team Member: Harvey
5.0

I was nervous going to the salon since lockdown was eased. I had no reason to be. Harvey out me at ease straight away. I was looked after so well by Harvey, who really listened to what I wanted and offered suggestions that demonstrated skill and professionalism. Any fellow curly girls will know that going to the hairdressers can be a nerve wracking time.... but Harvey knows what he is doing. My hair looks and feels great, I am so happy with the results.
I was comfortable and relaxed, which I'm the current climate is a rarity! Thank you Harvey. I would absolutley recommend this stylist.

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Response from Nicky Clarke Hair Salon

Thank you so much for the high praise!

Mesi Lights

Claire Taylor
1st May 2021
Team Member: Tommie - Colour Director
5.0
Appointment verified by Shortcuts Software

I’ve been coming to Nicky Clarke for about 5 years now, I drive from Bristol to Birmingham because Tommie is that good!

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Response from Nicky Clarke Hair Salon

Thank you so much for driving all that way, such a compliment, thanks for a great review!

Glad to be back. A friendly return.

Jeannette
30th Apr 2021
Team Member: Michelle - Style Director
5.0
Appointment verified by Shortcuts Software

Always a friendly welcome. And lovely to see Michelle again. And a great haircut.
Thank you

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Response from Nicky Clarke Hair Salon

Lovely to see you too Jeanette !

Exceptional service

Harpreet Matharu
30th Apr 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

Perfect haircut every time with exceptional customer service.

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Response from Nicky Clarke Hair Salon

We are glad to have been of service, hope to see you soon Harpreet!

Absolutely Fantastic

Andree Hayes
30th Apr 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

ABSOLUTELY FANTASTIC as usual. Business like but friendly and welcoming as ever. Also SPOTLESSLY clean and I should know - I was a food analyst so know all about hygiene and germs THANK YOU AGAIN

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Response from Nicky Clarke Hair Salon

It was great to see you Andree, thank you for taking the time to leave us a review!

The Best Hair Salon Anywhere

Christine Neale
29th Apr 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

I love coming to this Salon because apart from the lovely quality and atmosphere of the Salon, the staff are all so friendly and super efficient. A special thank you to Collette and Martin for working their collective magic on my hair and I am always just so thrilled with the results. I wouldn't dream of going anywhere else....ever!

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Response from Nicky Clarke Hair Salon

Thank you for being a part of Nicky Clarke Birmingham for all these years Christine!

Great to be back

Tricia
29th Apr 2021
Team Member: Michelle - Style Director
5.0
Appointment verified by Shortcuts Software

It was wonderful to see Michelle, after a terrible hair year she made me feel like myself again. Best day!

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Response from Nicky Clarke Hair Salon

Thank you for the great review and we look forward to seeing you again soon

The NC Team

Thank you

Anonymous
28th Apr 2021
Team Member: Martin - Advanced Director
5.0

Thank you Martin and Tommy. 4 months of lockdown has not been kind to me. Dry, Frizzy and uncoloured, you turned me around to almost unrecognising myself this morning.

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Response from Nicky Clarke Hair Salon

Thank you for taking the time to review your experience at the salon. Great to hear we got your hair back on track !

The NC Team

Great service!

Chloe Kinsella
27th Apr 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

This was my first visit to Nicky Clarke so I was a little nervous as I don’t go for haircuts very often, but I’ll definitely be returning, Jess listened to what I was going for, me gave me a cut and style that I was really happy with, despite my hair being a bit awkward to work with, she did an incredible job and I’m really happy with it, the lady at the reception desk was also lovely! Everyone was adhering to covid rules etc and wore masks and were all spaced out the entire time, I’ll definitely be returning!

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Response from Nicky Clarke Hair Salon

Thank you for your glowing review, we are happy that you are pleased with your hair and that you felt safe in the salon. We hope to see you again soon

The NC Team

My NC experience

Reena
27th Apr 2021
Team Member: Martin - Advanced Director
5.0
Appointment verified by Shortcuts Software

I always look forward to my hair appointment at Nicky Clarke. Love the staff, the atmosphere, its so friendly and inviting.
Tommie my hair colourists is amazing and fun to talk too and Martin always cuts/styles my hair fabulously - overall a fantastic experience x

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Response from Nicky Clarke Hair Salon

Always a pleasure to have you in the salon and we hope to see you again soon

The NC Team

JESS IS AMAZING

Charlie Capewell
27th Apr 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

Jess is amazing! Made me feel really good considering i was so worried beforehand about the condition of my lockdown hair and my hair loss. Would highley recommend!!

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Response from Nicky Clarke Hair Salon

Thank you for taking the time to review your experience at the salon, we agree Jess is amazing!
We hope to see you again soon

The NC Team

10 years younger!

Susannah
26th Apr 2021
5.0

Superb highlights by Colette followed by a fabulous cut and style by Michelle. My work colleagues said I looked 10 years younger!

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Response from Nicky Clarke Hair Salon

Thanks for fab review Suzannah. Always a pleasure to see you in the salon.

We hope to see you again soon

The NC Team

Usual amazing service

Joanna
25th Apr 2021
Team Member: Jessica - Advanced Designer
5.0
Appointment verified by Shortcuts Software

It was the first time I had really been back "out" since the 12th April when things relaxed so I confess I was a bit nervous. However as soon as I walked into the salon, everything was really safe and spaced out, everyone was really friendly too which instantly put me at ease. Jessica was really professional as ever and helped me figure out what I wanted to do with my hair. I love the result and it was still a great experience - thanks!

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Response from Nicky Clarke Hair Salon

Great to hear that you enjoyed your experience and that you felt safe.

We hope to see you again soon

The NC Team