Optima Hair Specialists Ltd

She snipped and teased with ancient grace, A Wednesday stare, an Amy face. Alyshha Dixon's shine, Aunty Faffra’s faffingness! Now I’ve got mythic, monster hair. She loves her dinos, fierce and bold - My strands now shimmer, sleek and cold. Reception queens? They booked with might, My future’s set, my scalp feels right.

Dale is wonderful. A grate stylist and knows exactly what he’s doing. Thank you Dale for being friendly and always reassuring.

Charlotte was cheerful and friendly. She made a lovely job of my hair. A lovely receptionist helped me with future appointments.

As always looked after from start to finish
First class service

I had a new system fitted last month and it was a longer length than normal? at the time I wasn't sure if it was too long but was advised to let it settle and then we can always go shorter at next refusion appointment which made sense. So I brought my next refusion appointment forwards as I wanted the length a little shorter from the sides and back. I was really excited and looking forward to finally having it at the correct length in time for my upcoming holiday abroad in 2 weeks. Unfortunately when I arrived for my appointment and began to explain to the stylist what I wanted she told me to stop right there as she was unable to cut the system. She said she would ask the 2 other stylists if they could support but they were unable to help either.
So I left disappointed and with a system that I feel is too long in length for what I want.
The team are always lovely and I dont want anyone to get in to any trouble. I am simply giving honest feedback. It might be worthwhile for the reception to ask customers when booking for a refusion if they're currently happy with their system or if they would like it cut and then book those customers with the appropriately trained stylist.

Rhead is just brilliant and will always sort my unit out exactly as I want it! Never leave dissatisfied.

Amazing experience today, Karen is a genius at her skill , you can tell she has been doing this for 30 years plus as the blend is like nothing I’ve seen before ! Total professional

Excellent

Top notch as always

I was extremely disappointed as over 6 weeks ago I booked a fitting and only yesterday when I arrived at optima I was told that noone knew about it. I sa Peter and other arrangements were made for my next visit. Amber did the refusion well but couldn't cut the hair on the unit. I wanted a few millimetres taken off and when another stylist came to check Amber's work said he would love to cut my hair but did not have the time. I have been coming to optima for many years and have never known that.

Dale’s manner and professionalism was impressive from the start. Felt good in his hands. He’s such a nice person and a credit to the team.

Reception staff are always welcoming friendly and very helpful.

Absolutely love my optima appointments every time I’m so pleased with my beautiful unit and standard of care from jade and all staff in optima

Very satisfied with the service received. Elyssha is excellent stylist . She is very professional in her approach.

Unbelievable experience such a joy to be around

Excellent and professional service as usual

Cannot fault! Great service as always.

Ellise provided a fantastic service and a true professional, attention to detail & superb stylist, highly recommended!

Excellent service

I've never met Charlotte before. She was pleasant and helpful. She made a great job of my hair.

As always from the time I walk through the door at Optima the service and warmth showed by the staff is second to none

It is always a pleasure to catch up with Dale he has really become a true master in his profession. The ladies on reception are always super welcoming as soon as you enter the building . I feel so much at ease going to my optima appointments i want to say a big thank you to Pete and his team . Pete you are a true legend for the birth of optima and empowering people with hair loss to have that confidence again ..

Ive been going to Optima for laser treatment for about 11 years and during that time I've always been greeted with welcoming smiles and a friendly word. Pete is so committed in what he does and helps people of all ages gain confidence from his product. We assume we have to make do with the life we have but Pete makes people realise we don't have to settle for 2nd best, that people like Pete and his team are there to make us feel special. Thank you Pete and the team

It's always good at Optima.
Didn't unfortunately have the best hair stylish on planet earth today, in Kaz, but Charlotte is still good and was trained by Kaz.
So, yet another really good experience at Optima.
Thank you again.

Catherine was great

Every aspect of Dale’s work as a stylist was spot on. I left completely satisfied.”

I have known Elise for a good while and is my go to stylist, very funny, good chats, great cut and fitting.

All five stars

very professional and friendly

I always feel welcome when I am at Optima.
Lucy is being trained by Karen at the moment, and is an absolute pleasure to be around. She is such a lovely person, and seems very keen and willing to take on board anything that she is told. They make a great double act. I always feel relaxed, comfortable and happy when I am in their company.

. Charlotte took time and skill to achieve a really lovely result for me.

As always ...excellent

As always excellent customer care from Elyssa

What can I say , I’ve been using Optima for well over ten years now , it’s more like going to see your friends , Karen is completely professional and I know I’m in safe hands when she styles my hair .
Well done every single member of the team 👏

Both Karen and her assistant were as usual their excellent selves. A very smiley and pleasant Lucy and a thorough professional stylist Karen. So good so pleasant and feel as though I have known her for years ( oh I have) she is the best and nothing is too much trouble . Could not recommend her high enough

Superb service from the stylist and very pleased with the results. A very good experience thank you

Always a pleasure to talk tatts, tans and totty whilst getting a tidy trim.

Ellise always completes my refusion in a professional and satisfactory manner. It is always a pleasure to be in her company.

Amazing experience since I had my hair replacement system at Optima with stylist Karen. I feel like my old self and so much more happier, my confidence has returned. A big thanks to Pete, Karen and Annie, the aftercare is second to none, nothing is too much trouble. Also the reception girls are so helpful and friendly, can't thank them enough.

If a Velociraptor had a hairdressing license and a heart of gold, you’d get Elyshha. She trimmed my prehistoric Barnet with precision, straightened the chaos, and listened to my Crow-fuelled monologues like a true salon survivor. Her dino facts? Ferocious. Her styling? Fossil-free. 10/10 i would time travel back for another resurrection. 🖤🦖🦅

Cath was excellent! Warm, professional and efficient and I am very pleased with the result.

Excellent Elyssha is very professional and a I enjoy my time spending it with her. 10/10

Great service & professional

Excellent service

I’ve been coming to Optima Hair for several years now, and without a doubt, Jade is one of the best stylists I’ve ever had. Every appointment with her is an absolute pleasure—she always makes me feel completely at ease and comfortable from the moment I walk in. Jade is so friendly, bubbly, and genuinely happy, which makes the whole experience even better.

She consistently does a fantastic job with my hair—I always leave the salon feeling like a brand new woman. It’s not just a haircut or color; it’s a transformation that lifts my confidence every single time. Words truly can’t express how I feel after seeing my new hair—thank you so much, Jade! You’re amazing at what you do.

Highly recommend her to anyone looking for a talented, caring, and vibrant stylist!

I have been going to Optima for 16 years. On every single occasion I have been treated with care and compassion. Yesterday was no exception. Elyssha was understanding, caring and efficient as usual. She is a real asset to Optima.

Hi, first time I’ve had a booking with Dale, spot on, he made sure everything is fitting correctly, watch out guys.. he’s after the award this year again.. 🤣

Excellent and professional as always

At times words are simply not enough!! I’ve always been made to feel welcome, the experience is always out of this word! BUT IT NOT JUST ME they treat everyone so special, so respectful. Your made to feel Alive! Then styling is another level these people change lives and they know it, the work ethic and professionalism won’t ever be matched! I will do my 4 hours round trip,
BECAUSE THERE WORTH IT
thank you to everyone one
BIG thanks for making my day special

Stylist was on time friendly and very helpful