Optima Hair Specialists Ltd

Another wonderful job , my confidence is once again soaring

I had the pleasure of experiencing Ellise good stylist very professional and considerate. The ladies in reception are always welcoming .

Reception staff are always welcoming and very helpful.

Consultation with treatment suitable for my hair was discussed. My hair is much stronger with new growth, thickness and length. The fact that you can use the laser as frequently as needed for life long is an amazing option. The booths in their new premises are bit compact for comfort though.

Excellent

Another great appointment with Jade and a newer stylist, I can’t remember his name however we did refer to him as Kenneth during the appointment so he will know who I mean ?. (He’s very good at impressions)

They both worked really well together and we had many laughs during the appointment.

Thanks again! ?

The service provided is always excellent

Very helpful on questions I asked - she even googled to help me

Another lovely visit with all the girls it’s such a friendly salon and always a pleasure to visit

Reception staff kind and helpful as usual.
Had appointment with my usual stylist Elyssha. She is a lovely lady and great at her job, we have got to know each other quite well now. This is very reassuring to me with my hair issue. She has been so kind, helpful and patient over the last couple of appointments helping me choose a style for my sons wedding.
It is really nice to see the same person when i go. She knows me my hair and likes and dislikes with it, i feel comfortable with her and she will always spend time to make sure I am happy with my hair before I leave.
I have found everyone at Optima to be very pleasant and helpful

Excellent work from start to finish. Outstanding customer service from all staff - from reception staff, to hair stylist to the manager.

As for Aaliyah:

From the moment I stepped into the salon, I felt welcomed and valued as a customer. Her passion for her craft was evident from the very beginning, and it truly made a difference in the outcome of my hair transformation.

Not only is she skilled and talented, but she also took the time to listen to my hair goals and answered all my questions very well. She asked thoughtful questions to understand my lifestyle and preferences, ensuring that the final look would suit me perfectly. This level of personalized attention and care made me feel like she genuinely wanted the best for me and my hair.

Throughout the appointment, she demonstrated incredible expertise and creativity. I felt I could trust her professional judgment.

Beyond her exceptional skills, her warm and friendly demeanor made the entire experience enjoyable. She maintained a positive attitude throughout, and her passion for her work was infectious. It's rare to find someone so genuinely dedicated to their craft.

In conclusion, I cannot recommend Aaliyah enough. She is a true hair artist, and her talent, passion, and genuine care for her clients make her a gem in this field of work.

Appointment as normal to be honest.
The reception girls are always welcoming.
And Karen's hairstyling is just the best.
There is no better.
I'm always made to feel, on top of the world.

I’ve had a hair system for over 20 years and tried numerous companies throughout that time and this was my first time trying Karen . She told me she has 37 years experience and it shows with the quality of the cut . The best I’ve ever had , attention to detail second to none and made me feel so welcome . This company is outstanding

Brilliant stylist,as usual great job and kept me amused with her usual wonderful sense of humour

Professional, Approachable, attentive to my concerns/ requests and endeavoured to solve problems when fitting my unit. Nothing is too much for her .

Always a fantastic experience coming to Optima. Their knowledge/understanding and professionalism is second to none. Always leave smiling The best

Brilliant service and felt extremely comfortable throughout it all.

Always a great professional service throughout the team

Lovely young girl with a great personality

Aaliyah, with some expert help from Karen, not only did an excellent job with my hair, they did it in such a warm and friendly way. I have been going to Optima for many years now…and I DEFINITELY will stay with them.

Making people feel and look beautiful by beautiful people bringing smiles to faces.

Reception staff always friendly polite and very helpful.

Great to meet Dale , hospitality 100%, thank you for the short and neat hair cut and restyle , good to exchange ideas how to make the most of the new products range ! And thanks for the refreshing complimentary beverages

If you’re hair loss is making you feel depressed like it did for me, book an appointment with Optima.

Excellent treatment as always.
Kind and caring.

Everyone at Optima is lovely, and they really look after you. I thoroughly recommend them.

Optima Hair is a gemstone in our community. Every member of staff is polite, caring and always puts the customer first, combined with Pete's passion and enthusiasm for customer satisfaction I would have absolutely no hesitation in recommending Optima to anyone x

My stylist Elyssha always provides the best service and care . Have a great time getting my refusion … great company too keep it up Optima family

Thank you so much Emma and all the team for just making me sooo happy, giving me back my confidence I've lost especially this last year.
Walked out buzzing, I very much needed that pick up yesterday!

Great professional service and styling as always..

Very good

Reception staff are always welcoming and friendly.

As always elyssha was very thorough and as ever my hair was looking lovely.
It was pouring down with rain outside ? ? however Pete to the rescue, I was escorted out to my car under a brolly. Talk about going above and beyond, fantastic my hair didn't get wet x

Firstly thank you Pete for an instant response to a recent refusion issue. Karen and colleagues addressed the problem immediately and the result was fantastic. Thank you.Paul

I had a refusion on 7.7.23 at optima. I am disappointed with the look of the refusion as it appears incorrectly positioned making the side look too heavy and it is too far forward. Please could Peter or Karen contact me.

Its always great to meet jade, and she does a fantastic job.

Very professional and articulate. I felt looked after.

Another great addition to the optima team ! My first time meeting Ellise she was very professional and considerant. Well done optima for choosing another great addition to your team.

Ellysha is very friendly,professional stylist . She is very experienced, always helpful.
Reception staff are very good and helpful

Good as ever!

Very good hair cut , polite like all the stylist are

Reception staff are always very helpful polite.

As per usual at Optima, everyone was their usual friendly selves.
I had a couple of visits from owner Pete, during my appointment on this occasion.
Pete is an extremely funny guy, and one of the friendliest and most genuine guys I've ever met. He really is, the best.
Then with my appointment with Karen... Not only is Kaz extremely gorgeous, but she really has become a very dear friend too. And I can discuss things with her, that I could only discuss with someone very close to me.
Which only goes to show, just how wonderful, the people at Optima are.
As I recently had a very depressing time, and Kaz made me feel so good about it all.
Fantastic people, and I was told I was very loved there. By Karen... And Pete.
I love you guys too.
Another superb appointment.

Reception staff are very welcoming helpful and polite

Great service

This is my second review.. As previously mentioned, Elyssha has been doing my hair for a few years. At yesterday's appointment, Fotini did my hair and, like Elyssha, was professional and kind. She did a great job with my fitting.

I have been going to Optima for approx 15 years now. Pete and his wonderful team are extended family to me. Since I first went for my consultation to now, I have nothing but praise. I have been able to live a normal life again. It is a life changing experience dealing with hair loss. Everyone greets you with genuine courtesy. Pete and all his amazing team are life savers. They have been for me. For countless others too. The reception team are amazing. Their welcome so lovely.

I love coming here. Everyone’s so friendly and the whole place is so calm, and welcoming and yet efficient. Ellise was brilliant; so thorough and focused. So
Glad I found Optima!

Reception staff are always very helpful and polite.

Excellent