TONI&GUY Birmingham

It wasn’t my best experience from Toni and Guy, , the 2 people I dealt with didn’t introduce themselves. Was about 20 mins late starting which I didn’t anticipate as it was an 08 .50 appointment, the stylist left me 4 times to look for brushes etcetera and she also checked the computer each time she went away. I wasn’t pleased with end result, One side of my hair was curled and the other side straight.
It was the first time I left the salon dissatisfied. I used this salon from when it opened to about 5 years ago, only use it periodically now as I don’t work in town and I don’t think the salon has the same warm atmosphere. I am sorry this isn’t a glowing 5 star review

Ben explained to me the best cut for my type of hair. He also showed me why my last hair cut from another hairdresser was not good. When the haircut was finished and blow dried my hair looked so fresh and healthy! He sorted out my fringe too and I left the salon feeling happy and confident. Thank you!

A great first appointment with Ben who has given me a new look and some great advice. A lovely experience.

Had my hair cut by Ben three times now and every time I’ve loved it ! ! I’m a hairdresser myself and don’t work at Toni and guy . Ben never disappoints! I have so many compliments on my hair ! Thanks Ben :)

I’ve been using Toni and Guy for around 10 years now and can honestly say I’ve never had a bad experience. They’ve done a restyle which I have to say wasn’t needed but it really has made the whole salon seem that much more top end.
Emily is was very friendly and knowledgable and she gave an amazing cut, can’t really fault her 5/5

Really good experience it was great to meet Ben look forward to my next visit.
I believe my wife Gill is calling in on Friday for a colour test.
All the best, Denny x

i was told it would take a week to have the results of my colour test but due to work commitments in a different country i need to have my results as soon as possible to hopefully book in my colour next week. i called in and asked for the results of my colour test to know what colour i can go to inform my hair extension installer and i am still waiting to hear back from you. lovely staff but i need the test results to arrange my week/month.

Really pleased with my new stylist. Gave me just what I was looking for.

Amelia met me for the 1st time and understood exact what I wanted

Always excellent service provided.

I appreciated Ben’s questions and suggestions regarding my hairstyle. I love the result. Overall a good experience.

My daughter came with a photo for prom. Zobia did an outstanding job! She was professional, engaging and delivered! Thanks!

Fantastic service from Amelia - she was as lovely as ever and helped me to decide what would suit me and my hair best.

At first I was skeptical about cutting my hair however Ben listened to exactly what I wanted, & executed the idea with precision. So happy with the result!

Molly was the first hairdresser I’ve ever been to for colouring my hair, and as an indecisive individual she’s coloured it a number of times perfectly. Super friendly and understanding, there is nobody else I’d rather trust with my hair.

Amelia was very attentive and I’m very happy with my haircut. The salon is friendly and provides an enjoyable experience.

Fab hair cut. Listened to exactly what I wanted

Very pleased with cut and shampoo. Attention to detail impressive

I am so pleased with my cut. Exactly what I asked for, front, back and profile.

The worst experience of my life since my inception with this branch. No friendly customer experience. No meet and greet. Cut my fringe completely different to what I explained and showed in the pictures. Will never use him again. Customer favouritism. Seemed rushed. Unprofessional. This was my experience with this stylist the first time and the last time. Doesn’t listen to customer and does his own thing. I called beforehand as well to allow enough time. The worst hairdresser in my life. On this occasion no stars for 5 things below. I don’t think I should have paid. I have been with this salon over 20+ year.

Very good

Amelia has been amazing. Always happy and welcoming each time I visit.

Great to have a lovely conversation with her whilst watching in amazment as she works.

Great feeling each morning to wake up and see her great work.

My hair looks so healthy and thats thanks to Amelia. ?

In addition all the staff were welcoming. Smiles on arrival, greeted me and offered a drink. Made sure I was comfortable and had my hair washed by a lovely person too.

Great team that Toni and Guy are proud of ?

I may not have the stylist’s name correct, my apologies. Everything was good except it was a bit expensive and my root colour is much darker than expected ie it was not matched properly to my natural colour. I am Asian with black hair and the colour needs to be a brown for it not to come out very dark black which does not look natural and doesn’t blend well. I explained this during the consultation so am not very happy with it being so dark after paying so much as well. I felt this needed a bit more attention to detail, though a brown colour was used it has turned out still too dark black, very thoroughly done and my hair otherwise looks great. Those of us with black hair are not all the same.

Otherwise the salon was nice, colour, wash and cut were done well without taking excessive time and staff were friendly and professional. I would recommend but I’m not sure if I’d come back for myself as I am disappointed with the colour result.

Had my hair cut a few times by Ben and the cut is just beautiful ! So easy to manage at home after too ! I have so many compliments on my hair ! Thanks Ben

I hate the way she cut my hair she’s taken it far shorter than I asked also she kept asking how Louie cut it I wouldn’t use her again I’ve not seen the back dread to look

Really good experience having my haircut yesterday. Ben was so friendly and have had lots of compliments on my hair! Thank you!

Molly and Ben were fantastic
Love my new hair cut
When the extra mile

I'll be back, this was my first time to Birmingham branch I usually go to Sutton coldfield. Zobia was lovely, I loved my haircut definitely come back to her.

I’ve been coming here for over 20 years and this by far the best cut and colour I’ve ever had! Thank you Molly!

Connor booked us in, he was fabulous. My daughter and I both had a cut, blowdry and style with Ben. The refit is modern, smart and clean. We felt pampered and looked after, and everyone was very friendly. See you soon!

Was really quite disappointed with how the colour came out at first I could see my friend who got the same treatment at the same time came out with much better results. I booked for a full head of highlights and perosnally see no difference when before I’ve had such good results

As always Louis was keen to know what I’d like to do with my hair and made a few changes to make the style suit me better and sit nicer! Very relaxing and enjoyable and so happy with the result!

He was really good! Got my blonde back to its bright colour and did an awesome job!

Very good service and result - really appreciate the casual and chatty atmosphere of toni & guy.

I have been client of this place for over 20 years and have to say the Qudsia as a professional is on another both her amazing work on my hair and how wonderful she is with the clients.
Toni & Guy she is an absolute asset to you guys ⭐️⭐️⭐️⭐️⭐️

Ben was great, advised me on a hairstyle and listened to my response. Professional service and offered me a hot beverage.
I was very pleased with the haircut and was complimented by friends and colleagues afterwards.

Brilliant

Moly and Louis both excellent at what they do - always listen carefully first then do an amazing job - both colour and cut!

I love Louis’s energy - he understands exactly what I want and takes care of he like a lady

She’s amazing brilliant and magnificent artist, i always luv her services, which’s she done very professionally and all over she’s to humbled and lovely personality.

Great hair cut . Gives advice and choice about hair cuts and colours.

As always it was a wonderful experience. Impressed by the knowledge and skill demonstrated. Delighted with the results.

Both Molly and Connor made me feel relaxed welcome and comfortable a credit to Toni and Guy

Very good, thanks!

Great experience with Ben for a cut and curly blow dry. Refurbishment of salon looks great.

The colour looks amazing and the blow dry /finish is gorgeous .

I had mulled wine, mince pie … lovely experience xx

I always get very excited when I have my hair done and that is because I don’t look in any other direction than Toni and Guy! The staff are amazing they listen to your hair goals as well as give you the best advice for your individual hair needs to guide you in the best direction! Whenever I arrive they are very warming people who look after you very well! Solihull Toni and guy have given me the best hair for years I think they are an amazing team and it definitely worth the money when you are in such good company and skill! :) thank you so much Toni and Guy! Xxx

Lovely team happy with my cut and blow dry

I had a great experience

Molly done a great job, she always amazed me with her amazing Services