TONI&GUY Birmingham

12 & 13 Caxtongate, 5 Cannon St, Birmingham, West Midlands, B2 5EP

About us

A British brand that firmly bridges the gap between high-fashion and hairdressing as seen by its long-standing sponsorship of London Fashion Week and the British Fashion Awards. TONI&GUY hairdressers are qualified beyond industry standard; having completed their NVQ training, its hairdressers complete a further year’s training specialising in either cut or colour and learning the Superbrand’s unique methods and techniques before completing a final intensive six weeks TONI&GUY Diploma, at one of our international Academies.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 20:00
Friday 09:00 - 19:00
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.79
1,007 verified reviews
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Balayage

Chloe
4th Dec 2017
Team Member: Kirsty
5.0

Amazing service, lovely girls and really happy with my hair.

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Response from TONI&GUY Birmingham

To Chloe, Thankyou for leaving a review. We are so pleased to have about your experience & services with Toni & Guy Birmingham. We hope to see you again soon. Many Thanks Toni & Guy Birmingham.

Excellent cut!

Lawrence
2nd Dec 2017
Team Member: Jessica
5.0

Great stylist, and great cut, got product advice and a great head massage, will return again soon, thanks jess!

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Response from TONI&GUY Birmingham

To Lawrence, thankyou for leaving a review. We are so pleased to hear about your experience at Toni & Guy Birmingham. We will pass your review onto Jess. We hope to see you soon, Many Thanks Toni & Guy Birmingham.

Literally the best experience

Andrea Downes
1st Dec 2017
Team Member: Chaice
5.0

Amazing experience, beautiful haircut. So happy!!!

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Response from TONI&GUY Birmingham

To Andrea, thankyou for leaving a review. We are so pleased to hear that you are happy with your haircut at Toni & Guy Birmingham.. We hope to see you soon, Many Thanks Toni & Guy Birmingham.

Excellent

Becs roycroft
1st Dec 2017
Team Member: Kirsty
5.0

Haven't been to another salon is 3 years as Kirsty is so good.

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Response from TONI&GUY Birmingham

To Becs, thankyou for leaving a review. We are so pleased to hear about your services at Toni & Guy Birmingham. We will pass your review onto Kirsty. We hope to see you soon, Many Thanks Toni & Guy Birmingham.

Lovely haircut

Ann Jeffers
1st Dec 2017
Team Member: Cat
5.0

Cat was a lovely girl made me laugh give me a lovely haircut thanks

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Response from TONI&GUY Birmingham

To Ann, thankyou for leaving a review. We are so pleased to hear you like your cut & salon experience with Kat at Toni & Guy Birmingham. We will pass your review onto Kat and hope to see you soon at Toni & Guy Birmingham.

2nd visit ??

Carmen
1st Dec 2017
Team Member: Chaice
5.0

Came for my 2nd visit after I was so happy with the 1st cut. I was a bit apprehensive about what style i went for though Chaice was very patient and is lovely to speak too and she reassurred me about the cut and I have to say she is right again...when i got home and had a proper look I was very very pleased. Thankyou Chaice and its a really busy time for hairdressers with everyone wanting to look extra beautiful for the festive season so a massive thankyou. Love Cinderella ?y

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Response from TONI&GUY Birmingham

To Carmen, thankyou for leaving your review, we are pleased to hear you like your haircut with Chaice at Toni & Guy Birmingham, we will let Chaice know and we hope to see you soon at Toni & Guy Birmingham, Many Thanks Toni & Guy Birmingham.

First time

Sarah
30th Nov 2017
Team Member: Chaice
5.0

Really pleased with my first time!! Friends immediately said my hair looked great

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Response from TONI&GUY Birmingham

To Sarah, Thankyou for leaving your review, we are pleased to hear of your experience at Toni & Guy, we hope to see you soon at Toni & Guy Birmingham, Many Thanks Toni & Guy Birmingham.

Ab Fab !

Anonymous
28th Nov 2017
Team Member: Chaice
5.0

Chaice was my stylist and she did such an amazing cut and style on my grown out frizz. After a series of bad bleach jobs my long lush locks have never felt any better. Absolutly reccommend !

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Response from TONI&GUY Birmingham

Thankyou for leaving your review, we are pleased to hear you like your haircut with Chaice at Toni & Guy Birmingham, we will let Chaice know and we hope to see you soon at Toni & Guy Birmingham, Many Thanks Toni & Guy Birmingham.

Fabulous Service as Always

Parveen Attri
25th Nov 2017
Team Member: Jim
5.0

Jim is the best! Nothing is too much trouble for him and he always make my hair look beautiful!

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Response from TONI&GUY Birmingham

To Pavreen, Thankyou for leaving your review, we are so pleased you like your colour by Jim at Toni & Guy Birmingham. We will pass your review onto Jim and we hope to see you again soon at the Toni & Guy Birmingham. Many Thanks Toni & Guy Birmingham.

Excellent

Greg Weston
23rd Nov 2017
Team Member: Lauren
5.0

Fantastic as always!

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Response from TONI&GUY Birmingham

Hello Greg, thankyou for leaving your review. We hope to see you soon at Toni & Guy Birmingham.

Bring back Simone!

Liz Holloway
23rd Nov 2017
3.5

Amelia was lovely, she made me feel at ease, I felt that she understood what I wanted (to be able to wear my hair in its natural curly state, and to feel young and fresh) and confident that she knew what she was doing. She cut my hair confidently. When she came to dry it, she blast dried it first, then she just pulled my hair down with the brush, taking away any volume to my already fine flat hair. She then curled it with the straightening irons. She put a total of 4 products in my hair, it felt like a wig and had no natural movement. When I got home, I couldn’t wait to wash it, so it felt like hair again.
I am not surprised that she dried it so flat...I left it to dry naturally this morning, and it’s shrunk up so short that I look like a muppet - definitely not what I wanted!

BRING BACK SIMONE!!!!

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Response from TONI&GUY Birmingham

To Liz, thankyou for leaving your review and we are sorry to hear this, would you be able to give us a call to discuss this and hopefully rectify the situation. Many Thanks Toni & Guy Birmingham.

Lovely haircut

Anca
21st Nov 2017
Team Member: Lauren
5.0

Lauren is an expert with the hair. She done exactly what I have asked and constantly checking with me if I'm happy. Love it. Thank you

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Response from TONI&GUY Birmingham

To Anca, thankyou for leaving your review. We are so pleased that you are happy with your haircut by Lauren at Toni & Guy Birmingham. We will pass your review onto Lauren and we hope to see you soon at Toni & Guy Birmingham. Many Thanks Toni & Guy Birmingham.

Worst experience at this salon

Rebecca Francis
20th Nov 2017
2.0

I went to my appointment which I booked online, I asked the stylist to trim the ends and not take much of the length off. Because my hair is naturally curly I didn’t want short layers however the layer are at chin level. Not a plesent experience at all, no one spoke to me the whole time I was there. My boyfriend treated me to get my hair done for my birthday and I left as an unhappy customer not what you expect when you’ve been going to this salon for years.

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Response from TONI&GUY Birmingham

To Rebecca, thankyou for leaving your review. We are so sorry to hear this, if you would be able to give us a call and discuss this matter and hopefully we can rectify the situation. Many Thanks Toni & Guy Birmingham.

Disppionted and ugly hair color

Sharon Tan
16th Nov 2017
3.5

I feel so sad that I want to toner the pink color at first, but I got dark and deep red.... makes me look reallyyyy old like my mum.??? I want my origin light pink!!! Ruin my beautiful light color.

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Response from TONI&GUY Birmingham

To Sharon, Thankyou for your review and we are sorry to hear this, would you be able to give us a call to discuss this and hopefully rectify the situation. Many Thanks Toni & Guy Birmingham.

Cut and keratin

Hadeer Dawood
15th Nov 2017
Team Member: Lauren
5.0

I was pretty dubious when I went to Lauren with my hair. Too many times I had stylist unable to deal with it cos it's too thick/ too frizzy/ too curly but she put me at ease. Listened to all my ramblings and my hair cut was amazing after!!

After the cut she mentioned the NK treatment as I normally blow dry my hair straight. Given that I had attempted it once and it didn't work I wasn't confident. She sent me away with websites to look at before making a decision.

Now a week after my treatment and after my attempt at blow dry on my own I am so happy. Usually it takes me 2hrs to blow dry and straighten my hair. I finished it yesterday in under an hour. Yay for more sleeping in times in the morning. Thanks Lauren

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Response from TONI&GUY Birmingham

To Hadeer, Thankyou for your review, we are so pleased that you liked your cut & nano keratin treatment with Lauren at Toni&Guy Birmingham. We will pass your review onto Lauren and we hope to see you soon at Toni&Guy Birmingham. Many Thanks.

Thank you!!

Hadeer Dawood
15th Nov 2017
Team Member: Matt
5.0

Matt was so nice and very comforting throughout the whole thing. I have pretty dark and thick hair; never dyed before. Too many times I would attend a counsultation and chicken out. Matt made me feel so at ease and also the colour I ended up with was beyond my expectations. I asked for it to be subtle and what I got was an understated statement in class. So so so happy with my warm brunette balyage.

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Response from TONI&GUY Birmingham

To Hadeer, thankyou for leaving your review. We are so pleased you like your colour with Matt at Toni & Guy Birmingham. We will pass your review onto Matt and we hope you see you soon at Toni & Guy Birmingham. Many Thanks.

Rude receptionist

Anonymous
14th Nov 2017
3.0

Rude receptionist. The hairdresser was polite but not the hair cut I wanted. I need to correct it.

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Response from TONI&GUY Birmingham

Thankyou for your review and we are sorry to hear this, would you be able to call the salon on 0121-631-3311 to discuss and hopefully rectify the situation. Many Thanks Toni & Guy Birmingham.

colour / dye

Rhiannon Baker
13th Nov 2017
Team Member: Jim
5.0

One of the best experiences getting my hair dyed / cut . Made me feel really comfortable and happy with what I was having done. Helped me loads with picking style, cut etc as I was a bit hopeless with choosing what I wanted! I never usually come away so happy from a hairdressers so I’m really pleased with the result!! thankyou so much !

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Response from TONI&GUY Birmingham

Thanks for reviewing us Rhiannon, We are so pleased you are happy with your cut and colour and you was helped during your consultation at the Birmingham salon. we look forward to seeing you again soon :)

Fab Jim does fab colour!

Kay wilson
13th Nov 2017
Team Member: Jim
5.0

Got funky colour done by Jim, to go with my funky cut by chaise last week... Love my new look!
Thanks guys! Love yas!!! Xxx

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Response from TONI&GUY Birmingham

Thankyou Kay for leaving a review, we are so pleased that you like your colour done by Jim to go with your cut done by Chaice. We will pass on your review to Jim and Chaice. We hope to see you again soon at Toni & Guy Birmingham.

Lovely visit

Karen aldridge
9th Nov 2017
Team Member: Chaice
5.0

As always a fantastic experience. Chaice is pleasant always makes the visit a happy one and cuts my hair perfectly. Also all other staff I meet are really pleasant and approachable.

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Response from TONI&GUY Birmingham

Thanks Karen for leaving a review. We are so pleased you had a great experience at Toni & Guy Birmingham, I will pass on your review to Chaice and we hope to see you soon at Toni & Guy Birmingham.

Great place!

Kay Wilson
9th Nov 2017
Team Member: Chaice
5.0

As fab as ever! Chaice does a fab cut and always have a giggle!
Back in Monday for a colour with Jim. Looking forward to it! X

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Response from TONI&GUY Birmingham

Thanks Kay for leaving a review. We are so pleased you had a great experience at Toni & Guy Birmingham, I will pass on your review to Chaice and we will see you on Monday with your colour appointment with Jim at Toni & Guy Birmingham.

Thank you Vicky

Stephanie Byrne
8th Nov 2017
Team Member: Vicky
5.0

Perfect. A real treat. Very relaxing. Thank you.

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Response from TONI&GUY Birmingham

Thanks Steph for leaving a review. We are so pleased you had a great experience at Toni & Guy Birmingham, I will pass on your review to Vicky and we hope to see you soon at Toni & Guy Birmingham.

Hair colour

Amrah
5th Nov 2017
Team Member: Matt
5.0

Absolutely brilliant, love my new hair colour thanks to Matt! Great customer service, would 100% recommend.

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Response from TONI&GUY Birmingham

Hi Amrah, thank you for the great comments. We are glad your happy with the results :)

Another fab experience

Emily
4th Nov 2017
Team Member: Kirsty
5.0

Kirsty did a wonderful job of my colour and made sure I was 100% happy before leaving the salon! Chaice did a great job with my cut as usual. All round really pleased with my visit today! Would definitely recommend.

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Response from TONI&GUY Birmingham

Hi Emily, we are happy to know you was pleased with your visit. Thank you for the lovely comments :)

Toni and guy Birmingham

Anonymous
4th Nov 2017
Team Member: Lauren
5.0

Excellent haircut from Lauren true professional

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Response from TONI&GUY Birmingham

Thank you :)

Amazing

Alison
4th Nov 2017
Team Member: Demi
4.5

Beautiful colour. By demi , a lovely chat with Laurence , and a fringe trim from Amelia

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Response from TONI&GUY Birmingham

Hi Alison, thank you for the lovely comments. Always great seeing you in the salon :)

Amazing experience

Amy-Rose Edwards
4th Nov 2017
Team Member: Jessica
4.0

She really knew how to style and cut curly hair which is a rarity when going to a new hair dresser. would definitely recommend.

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Response from TONI&GUY Birmingham

Hi Amy-Rose thank you for the lovely comments :)

Love my new hair!

Harpreet Kaur
4th Nov 2017
Team Member: Matt
5.0

Had a full head of highlights and Matt took his time to ensure my hair would look perfect, you can really tell he takes pride in his work! Absolutely love my hair, wouldn't trust anywhere else to have it done! Thank you

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Response from TONI&GUY Birmingham

Thanks for your review Hapreet, we are so glad you are happy with your full head of highlights with matt. many thanks

Hair cut far too short

Deb
1st Nov 2017
4.0

I had an appointment booked for the 7th October with a trainee Vicky,I explained everything that I wanted done and showed her a picture of how I wanted it,I wanted a block colour all over with a few light highlights I did say more of a caramel than a blonde which I showed her in the picture,I asked to see the colour book which she never showed me,my hair was waist length and I did agree it needed a good cut but I also explained that because it's naturally curly I still needed it long because it bounces up,I agreed to having between 4/5 inches cut off,she done the colour and cut I repeated not to cut too much off I also said I don't have any layers at the back just a sharp cut straight across the back then a slight graduation to the sides,she cut the back but chipped into it,she then blow dried it and it did look really nice and I was very pleased with it but I never expected to be in there for 6 hours.Once she has blow dried my hair it did look long but after washing and drying it myself the next day I was very upset as it is far too short just slightly past my shoulders at least 12 inches has been cut off it's also different lengths and the caramel highlights are not really even,I know I booked in with a trainee but I did expect a fully qualified person to check the cut.The staff were very friendly and welcoming,I have a appointment early November to have a toner put on and I will be raising my concerns on the day.

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Response from TONI&GUY Birmingham

hi deb, we are sorry to hear that you are not happy as you were when you left the salon. we know you are already booked in for a re-do but we do have to stress this is what model appointments are for, so the assistants practice on peoples hair at a discounted rate. we will be happy to talk to you on Tuesday. many thanks

Blonde babes

Holly Bevins
31st Oct 2017
4.0

Really fabulous service and great company, I had Jim who worked his colour magic and gave me bright blondes instead of brasssy tones, he transformed me just in time for my 21st birthday and am very thankful x

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Response from TONI&GUY Birmingham

Hi Holly, We are very happy you had such a great colour service with us and hope to see you again soon, and of course hope you had an amazing birthday!

Excellent

Margaret
28th Oct 2017
5.0

Lovely treatment by lovely professional people x

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Response from TONI&GUY Birmingham

Thanks for your review Margaret, we hope you have a nice weekend.

Happy

Gregory Weston
26th Oct 2017
5.0

Excellent as always that is why I travel so far to keep coming back

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Response from TONI&GUY Birmingham

Hi Gregory, thank you for the great comments, see you soon :)

Great service

Rajni
26th Oct 2017
4.0

My experience at Toni and guy was great. I felt welcomed and was greeted with friendly staff. My stylist was Amelia she was great

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Response from TONI&GUY Birmingham

Hi Rajni, thank you for your kind words :)

cut and colour

Anonymous
25th Oct 2017
5.0

Efficient, friendly as always good customer service

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Response from TONI&GUY Birmingham

Hi, thank you :)

Thank you Lizzie and Vicky

Stephanie Byrne
24th Oct 2017
5.0

Usual relaxing time. Thank you so much. Colour looks good and great blow dry.

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Response from TONI&GUY Birmingham

Hi Stephanie, thank you for a lovely review. :)

Lauren hair cut

Mike walker
20th Oct 2017
5.0

Lauren is an excellent stylist and has great chat

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Response from TONI&GUY Birmingham

thanks for the great review Mike, we will pass on your kind words to Lauren :)

Total Transformation

Amy
20th Oct 2017
5.0

After years of home dying - I get nervous about going to the hairdressers. So nervous I’ve not actually been for over 3 years. I wanted a totally new look. From the second I walked in I felt comfortable and at ease. I didn’t feel judged and conversations were easy - not forced. My hair looks amazing, I cannot thank the team enough. I will defiantly be going back!!

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Response from TONI&GUY Birmingham

Thanks for the amazing review Amy, we are so pleased you are happy with the service provided and look forward to seeing you again :)

Excellent service, friendly atmosphere

Alison
20th Oct 2017
5.0

I had not been to this salon before but l as l was having an expensive treatment l wanted to go to a reputable salon. Booking the appointment was simple and l was given an appointment the next day... staff were friendly and the member of staff who did the treatment was both helpful and knowledgeable about how it worked giving plenty of advice on aftercare. I took a drink with me but was offered refreshments throughout my visit... The salon wasn’t too noisy either, unlike some where l feel lm sitting in a nightclub... All in all happy with my experience and will go again!

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Response from TONI&GUY Birmingham

Thanks for the great review Alison, we are thrilled you loved your recent visit and look forward to seeing you again! :)

Wash, cut and blow dry

Mandeep Uppal
19th Oct 2017
5.0

Excellent as always I've been coming to see Lauren for years and she is really personable and remembers how I like my hair! Great salon and everyone is always friendly!

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Response from TONI&GUY Birmingham

Thanks for the lovely review Mandeep, we are so happy you are always pleased :)

My colour and cut

Ree
19th Oct 2017
5.0

I walked in looking like ass, I left looking like sass. Love my cut and colour by Amelia and Kirsty.

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Response from TONI&GUY Birmingham

sass, sass, sass! thanks for the lovely review! :)

Excellent as always

Colette Szarka
19th Oct 2017
5.0

Great colour by Jim and lovely short cut by Amelia. All staff very attentive.

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Response from TONI&GUY Birmingham

Thanks for the great review Colette :)

Never get what i wanted

Anonymous
18th Oct 2017
2.0

I wanted to go lighter but he explained i can't will have to cleanse it first
I said ok do it then he goes sorry don't have time u could go darker it will be light brown on ur hair. I agreed but after colour it wasn't light brown it was my natural colour dark brown. So disappointed paid £52 for nothing :(

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Response from TONI&GUY Birmingham

Thanks for your review and we are sorry you aren`t happy with the service provided. we did explain in great lengths the outcome to which you agreed, and we suggested a different service to which you didn`t want. if you would like to discuss further please give us a call.

Salon visit

Juliet Hendon
17th Oct 2017
5.0

Kirsty and Lauren are absolutely lovely to deal with. They always remember what we weee talking about on the last visit as well as being professional and brilliant, offering suggestions only when asked for. My visits to the hairdressers are a relaxing pleasure.

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Response from TONI&GUY Birmingham

Hi Juliet, we are thrilled you are so happy with the service provided and will be sure to let the girls know :)

Great Stylist

Martin Reynolds
17th Oct 2017
5.0

Have been a customer for many years and have never been disappointed. My current stylist Lauren is professional and has a great personality.

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Response from TONI&GUY Birmingham

thanks for the great review martin! we are happy you haven`t been disappointed :)

Excellent

Anonymous
14th Oct 2017
5.0

Absolutely fabulous balayage by Jim. Really good consultation, and superb skill.

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Response from TONI&GUY Birmingham

Thanks for the lovely comments, we will be sure to let Jim know.

Absolutely horrible

Anonymous
12th Oct 2017
1.0

I went to this salon about a week ago and I received such a blunt rude feeling as soon as I walked into the salon I wasn’t treated or greated properly and I was rushed along and not funn care was taken of my hair I really didn’t appreciate the service I received

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Response from TONI&GUY Birmingham

We are sorry to hear this, we would love to discuss with you further on this matter, please call us at the salon and speak to Kirsty. many thanks

Feed back on hair colouring

Anonymous
12th Oct 2017
5.0

Had a great service provided very pleased

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Response from TONI&GUY Birmingham

Thanks for the great review :)

Great place!

Kay Wilson
8th Oct 2017
4.5

Had another appointment with chase, absolutely champion! Done a great cut, and discussed a possibility for a future change to suit me....not only great at styling, chase, like most other staff who I have come in contact with are so lovely, friendly and make you feel welcome! (especially the new lass who washed my hair, unfortunately I never took her name,I think she only started there recently, but she was so polite, friendly and confident! Will definitely be back again!!! ???

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Response from TONI&GUY Birmingham

Hi Kay, thank you for the great review. Always lovely to see you in the salon :)

Catherine - stylist!

Gurpreet Chopra
7th Oct 2017
5.0

Always a pleasure to have my hair cut my cat. She's friendly, listens to my needs and it's my hair to perfection!!...

Also the place is clean...every is always friendly and have a good sense of humour!

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Response from TONI&GUY Birmingham

Hi Gurpreet, thank you for the lovely review :)

Cut and blow dry

Anonymous
6th Oct 2017
5.0

Highly recommend Amelia she’s amazing

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Response from TONI&GUY Birmingham

Thank you :)